Negative Economic Impacts On Healthcare From Inefficient Communication

Dana Allison, COO, IM Your Doc | October 2015

Healthcare Environment Plagued By Communication Issues

FACT: Antiquated communication modalities, non-standard EMR systems, and HIPAA restrictions result in inefficient care coordination that is costly to hospitals

$1.75 million per U.S. hospital lost due to

inefficient communication

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Where hospitalsWhere hospitals can fix their communication losses

“The Imprivata Report on the Economic Impact of Inefficient Communications in Healthcare”, Ponemon Institute, June, 2014

How Can We Improve Communication Inefficiencies?

Not Cross-Organizational

Patient portal use is low and not real-time engagement

Data and work flow centric

Primarily only used on desktop

Cumbersome and hard to use

Storage and presentation of data is not communication

Because HIT Platforms Are Not Poised To Address The Communication Issue

• Healthcare providers needed to do something to improve their ability to communicate more rapidly and directly with others regarding patient care coordination.

• 92% of physicians are turning to texting because it is real-time communication that allows for sharing of patient data using text or images.

Why More Physicians Are Using Texting To Communicate

What Happens If You Use Non-Secure Text Messaging?

FACT: It violates the HIPAA when you send unencrypted messages that puts patient safety and data at risk over social networks like Facebook, Twitter, Instagram, and even Snapchat. Also, regular text messaging (SMS) doesn’t cut it.

HOSPITALS & PROVIDERS CAN GET FINED UP TO $1,500,000

FOUR VIOLATION CATEGORIES

Did Not Know - $100 to $50,000Reasonable Cause - $1,000 to $50,000

Willful Neglect, Corrected - $10,000 to $50,000Willful Neglect, Uncorrected - $50,000

If regular texting is not compliant, what is?

Data centers that store PHI (protected health information) must have physical and data security along with ongoing policies to assess risk

PHI must be encrypted in transit & at rest to ensure data security

Must have confirmed message delivery to recipient

Must be able to audit all communication that contains PHI

Secure Text Messaging Improves Cost Savings And Improves Workflows

● Rapid, direct messaging that is HIPAA-compliant

● Easy set-up on any device● Secure image and document sharing● Ready to work with any hospital or

clinic software system● Downloadable transcripts for import

into EMR/EHR● Patients can be included in

communication● Voice-to-text● Group Messaging

Secure Text Messaging Closes The Communication Gap

Approximately a year ago our practice implemented a secure text messaging platform from IM Your Doc which has improved efficiency by streamlining our communication. Because of the simplicity of use and no IT requirements, there was easy adoption among our providers and staff. This encrypted, secure HIPAA compliant solution has allowed us internally and externally to share PHI, images, documents and encounter notes, on our mobile devices and desktops, through the speed and convenience of text.

Dr. Michael Haderlie, M.D.

Idaho Kidney Center

IM Your Doc Increases Communication & Keeps PHI Safe

Increases communication efficiency, improves workflow, and patient care coordination

Allows physicians and staff, within and outside of a practice or health system, to communicate easily through text messagesIs fully HIPAA-compliant, and saves time and money by avoiding costly HIPAA fines

Free to download for all healthcare providers, and has minimal startup costs

Contact Us To Communicate More

Securely Today7650 SE 27th Street, Suite 200 Mercer Island, WA 98040 United States of America.T: 801-865-6512M: (208) 776-0388or e-mail dana@imyourdoc.com for sales information