neets project v guard 9048549088
TRANSCRIPT
V –GUARD INDUSTRIES LTD
1.1INTRODUCTION TO THE STUDY
Organisational study is done in order for the purpose of acquiring
practical knowledge of working and functioning of the company. It shows
how the different departments in an organisation work and wins as a single
unit. V guard industries was a company which has created a niche for
itself and has been nurtured by quality consciousness, passion for hard
work and will to succeed.
The organisational study was undertaken mainly to study the department
functions of V-Guard Industries ltd. Established in the year 1977, from the
vision of one man, Kochouseph Chittilappilly. V-Guard is nurtured by quality
consciousness, passion for hard work and the will to succeed. V-Guard’s
product range deals into various ranges of products which cater the
requirements of consumer durable industry, agriculture and construction
sectors of the country. V-Guard with its diversified products has a strong
distribution and marketing channel in small towns across India, which helps in
tapping the rural and the interior market.
The growth of all the products which the company is dealing is closely linked
to the economic development of the country. Our country is thriving to
progress further and aims to convert her as a developed nation. To attain this
objective, the development of all the core sectors like infrastructure, power,
construction, automobiles, consumer durables, etc. is essential and this in turn
is expected to augment the growth of the corporate sector of the country as a
whole. As the economy is growing in a faster manner, the disposable income of
the people are also increasing and most of the population is brought under the
spectrum for spending for housing and white goods. Importantly, the
aspiration to own luxury goods is also seen increasing and this has resulted in a
revolution for consumer durables. The company is confident of capitalizing all
these factors and increasing its market presence across the country with focus
on penetrating the rural markets. Importance is given to maintain the quality of
the products and make improvements, wherever the same is required.
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1.2 OBJECTIVES
1. To study about the functions of various departments and hierarchy
of the organisation.
2. To know about the capital requirements, financial requirements,
technical know- how, plant machineries, raw materials.
3. To conduct swot analysis of the industry
4. To look after employees welfare.
1.3 METHODOLOGY
Research methodology is a systematic analysis of a problem and reach a
conclusion. It may be understood as a science of studying how research is
done scientifically. The study is done through collecting primary data and
secondary data.
1. PRIMARY DATA
Primary data are those data which are directly collected or which are
the first hand data. Primary data are accurate and reliable. These
data’s are collected by interaction of staffs, consumers, interviewing
managers.
Primary data are collected by direct interview with department
heads.
2. SECONDARY DATA
Secondary data are those which have been collected by some other
person for his purpose. They are usually in shape of finished
products. Secondary data consist of catalogue, manuals, magazine,
annual reports, and internets. Secondary data are collected by
Annual reports of V guard industries ltd
Periodical , books published by the company.
Official websites of v guard
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1.4 PERIOD OF THE STUDY
The organisational study at v-guard industries was carried out for a period
of 25th July 2011 to 7th August 2011.
1.5 SCOPE OF THE STUDY
This organisational study aims at generating practical awareness of the
functions and management of v guard .this study provide a general
understanding of the organisation its culture, department and various
business activities. It brings an industrial exposure
1.6 LIMITATIONS
Limited time schedule for study
Busy work schedules of the employees forced to depend on
secondary data.
1.7 CHAPTERISATION
The whole project is divided into following parts. They are:
Chapter 1- Introduction
It includes objectives of the study, scope of the study. Methodology of data
collection and limitations of the study.
Chapter 2- Industry profile
This chapter deals with profile of the industry.
Chapter 3- Company profile
Company profile include profile if the company, history of the firm and product
profile.
Chapter 4- Department study
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It describes structure of the organisation and different department and
their functions.
Chapter 5- Environment analysis
5.1 Swot analysis
This chapter contains the details regarding the firm strength, weakness,
opportunity and threat.
5.2 Porter Five force model
It contains the competitive analysis of the firm
Chapter 7
It deals with findings , suggestions and conclusion
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2.1INTRODUCTION TO INDUSTRY PROFILE
Like every other industrial sector in India , the Indian electronic industry
too is slowly emerging from out of its “ protective cover” .for far too long
has Indian industry remained shackled and consequently inward
looking .Over the past fifty years there was no exposure to global players
and competition , with the result that the industry grew up in a sheltered
environment , each of these interventions was aimed at securing protection
for oneself and ensuring growth of one’s own organisation at the cost of
industry and nation at large . Lack of global competition encouraged a
“cost plus” approach, where every conceivable cost increase was passed
on to the customer .There was thus no motivation to reduce cost.
Since last decade India has witnessed what global players have achieved
and what they are capable of achieving .We are becoming aware of
competition on our turf. In this scenario, every company complains of
increases competition, lower order books and shrinking margins The Indian
electrical / electronic industry is of course further besieged by the fact that
there is a dearth of business on account of lack of investment in the power
infrastructure.
2.2GLOBAL SCENARIO
There is a sizeable potential market for voltage regulators in Asia, South
America, Africa and the Middle East since their electrical generations and
distribution infrastructure is still nascent. While fluctuation in supply
voltage in the United States is about 5 percent, it is around 20 percent in
Mexico and South America and 10 to 15 percent in developing nations of
Asia. Such fluctuations are very damaging, especially because most
applications connected to the supply have many electric components
Countries that lack a basic national power infrastructure generate power for
individual establishments on a small scale using crude facilities. Such
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plants, especially the ones located near mines and oil wells, have
substantial need for voltage regulation .The drive to modernize industrial
and telecommunications systems in developing countries has to be backed
with investments in voltage regulators to protect the equipment and extend
their lives.
While customers readily invest in uninterruptible power supply (UPS)
systems to safeguard against black outs, they seldom feel the need to install
voltage regulators because of the invisibility of power fluctuations .This
mind set has to be remedied by emphasizing the importance of controlling
fluctuations to prevent damage to loads connected to the supply . Greater
customer advances about advantages of each voltage regulating technology
and the applications they are suited for can also drive demand.
2.3 INDIAN SCENARIO
Voltage stabilizer are considered to be a necessity in most parts of India to
protect consumer appliances like TV, refrigerators, air conditioners etc as
many regions in India face problem of poor quality power supply
fluctuation & high voltage. Though some models of these appliances are
sold with built in stabilizer, many consumers still prefer to employ
stabilizer for complete protection.
The total market size for the consumer durables market is about Rs 13600
crore in which CTV is the largest contributor in this segment and the
market has been estimated at 15.15 million units in the year 2009-2010
(Source: IMRB international survey – august 2007)
The consumer durable sector has witnessed an overall growth of 27.5%in
2009 compared to the corresponding previous year. The sectors which have
recorded excellent growth rates in terms of quantity produced are air
conditioners. Colour TV, and refrigerators which in turn lead to increase in
the growth rate of stabilizers in the market tremendously.
2.4 ENTRY INTO GARMENTS
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Chittilappilly's empowerment of trusted people to implement projects and run
them independently has been a management practice, which was stretched to his
wife Sheela. A garment unit was started and Sheela was fully delegated to run the
business. It was a bold decision to enter a diversified business activity.
Chittilappilly was confident that his wife with her skills in managing home, and
interest and involvement in social projects, could manage this garment unit. "It
was her own idea", Chittilappilly remembers with confidence. Chittilappilly was
confident that it was a business suited to her frame of mind. The confidence is
reinforced by the fact that this sector is growing upwardly with much scope for `
exports. However, Chittilappilly wanted the brand name to be delinked from V-
Guard. Therefore, the garment products were branded as "V Star". At present, the
unit sells ladies garments and has a turnover of approximately Rs. 10.5 crones
(2003-04). The garment was also outsourced as the management team had become
experienced in running business with complete out sourcing. At present, the unit
faces much competition from unorganized sector, which is virtually exempt from
tax burdens. However V Star's products are targeted towards the brand conscious
up segment consumers enabling the price to be higher than the unbranded
garments. V Star products are sold through selected outlets where choosy and
finicky women flock in.
2.5 REALIZATION OF A GREAT DREAM: THE THEME
PARK
Chittilappilly continuously exercised delegation to his trusted senior management
team consisting of Mr. Vijayan, the GM, Mr. Antony Sebastian, the DGM and
Mr. Jayaraj, the AGM, and others. A. major intention was to set apart his time for
creative conceptualization of new projects. Moreover, it enabled him to get out of
the monotony in mundane and routine operations for which his management team
is l lore thorough than Chittilappilly himself. It was his desire to do something
unconventional and different from his main stream of business activity. He used to
spend his leisure time in going to amusement parks than going for shopping. A
visit with his family to many such amusement parks in India and abroad created so
much passion for starting an amusement park in Cochin. He said a man to his
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desire not because of the 18 acres of beautiful land he possessed at Kakannad, the
suburb of Cochin, but because he wanted to be truly creative and unconventional
in his new endeavours. Moreover, he was confident that an amusement park of
this kind would generate rich cash inflow due to its attractiveness to a vast
majority of fun-loving Keralites. A market research by V-Guard team showed that
more than 50 % of the visitors to parks located in neighbouring Tamil Nadu are
Keralites. Chittilappilly's confidence was strengthened by the belief that this
project with its comparatively lesser portion of variable expense and at current
level of fixed cost can generate higher sales revenue and profit with reasonably
higher margin. Without a second thought, he conveyed his new idea to his
management team and separated a set of creative-minded subordinates for
exploring and exploiting this opportunity. Eighteen acres of land was added to the
existing property to convert the land into a beautiful landscape. The team was sent
to different amusement parks in India and abroad and they were energized to go
into action.
It took two years of meticulous planning and action for Chittilappilly's team to
open the floodgates of V-Guard amusement park to the public in 2000. While
selecting human resources for Veegaland, Chittilappilly was not particular not to
pick up anyone having previous experience in water theme parks, nor did he
choose an architect who had experience in designing theme parks. This was
because he was apprehensive of stereotyping and imitation, which would hamper
the creative and innovative culture that V-Guard team possessed. "A seasoned
architect wouldn't accept my ideas", Chittilappilly says. Therefore, a young and
dynamic architect was chosen for this Herculean task. Yet Chittilappilly confesses
that some premature ideas were implemented in the initial stage which had to be
rectified later. The visit to leading theme parks in India and abroad by the selected
empowered team and their experiential learning put tremendous confidence in the
team. Chittilappilly was only coordinating their visit and action plans. It is
amazing to note that even the food and beverage team intended to run the
restaurants and eat-outs in Veegaland were from V-Guard Itself. Attention to
every detail and precision and the hard labour of the team made a highly cherished
dream a reality. In 2005, Veegaland is completing its fifth year of operation.
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People visit Veegaland just like they go for religious pilgrimage. The beautiful
and clean ambience of Veegaland is a unique experience for the visitors. No
wonder many members of the maintenance staff are engaged in painting and
repainting the inside of the theme park to upkeep the fresh outlook. Although
school children constitute the major segment, Gulf malayalies are a niche segment
and brand ambassadors of Veegaland. These NRIs give good word of mouth
publicity for the theme park.Guard's strong dealer network helped very much in
promoting Veegaland in distant parts of Kerala and outside. A theme park like this
is affordable and matching with the life style of Keralites.
The investment in the park is comparably so high that the facilities, design,
service and amusement level are unmatchable. Hence, the investment has caused
entry barriers for other ambitious business groups to try their fortune in a theme
park. The scale and magnitude of visitors is very encouraging according to the
management team of Veegaland. In the peak months of March, April and May, the
number of visitors rises to as high as 5,000 per day. This unexpected boom in the
number of visitors necessitated major modification and expansion involving
doubling of the capital investment. With an entry fee of Rs. 3 50 on weekend days
and Rs. 280 on other days, and 2/3rd of that for children, it is good money that the
business brings. Even with a low figure of 500 visitors per day during lean season,
Veegaland was able to achieve a turnover of Rs.18.5 crore and a net profit of
around Rs. 5 crore in 2004. Even with a daily cost of Rs. 30,000 for electricity and
nearly 200 permanent staff, the management makes it a point not to shut the doors
for public even on day of leanest traffic.
Encouraged by the positive outcome and personal satisfaction, Chittilappilly
enjoys from this venture. Chittilappilly's vision stretched to Bangalore—making a
jewel in Bangalore, a water amusement park which is expected to be much more
attractive than the Vrindavan gardens. The project is underway at the outskirts of
Bangalore. As in the past, a team is cut out from V-Guard, and Veegaland now
headed by Chittilappilly's own Australian-educated engineer son and his wife. The
park is to be spread over a large span of 80 acres when it becomes fully
operational. It is comparable to the world-class theme parks. The investment cost
is Rs. 65 crore. Seventy-five percent of the financing is through loan.
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2.6 FACTORS GOVERNING THE GROWTH OF THE
INDUSTRY
Every industry thrives on some supporting factors . in this connection there
are few factors governing the growth of electrical and electronic industry:
Research and development played an important role to the
increased productivity and higher value added electrical and
electronic products.
Foreign investments accelerated growth in production and export
as well . to expand their business ,foreign companies have done
huge investments which lead developing countries in establishing
production units
Global industries like medical, telecommunications, industrial and
automotive industries have been cordially supported by electrical
and electronic industry.
Increase in income changed living standards of the common mass.
As a result , it increased in the demand of electronics especially
consumer electronics product globally
Asia pacific region is emerging as the most spinning place for the
consumer electronics industry, as the market remains still
unreached.
Innovation has played importantly in this industry .it led to a
consistent demand for newer and faster products and applications.
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3.1 INTRODUCTION TO COMPANY PROFILE
V GUARD industries being INDIA ‘S prestigious electronically and
manufacturing company was established in the year 1977 from the vision
of one man KOCHOUSEPH CHITTILAPPILLY. It plays a vital role for
the economic development of our country. Their untiring commitment for
performance, cutting edge technology, innovative design , dependable
service standards have lead to unrivalled product quality and trusted brand
image.
V GUARD ‘S product range deals into various ranges of products which
cater the requirements of consumer durable industry , agriculture and
construction sectors of the country. It has a strong distribution and
marketing channel in small towns across India, which helps in tapping the
rural and the interior market.
V-Guard Industries Limited is an India-based company. The Company
operates in three segments: electronics, which includes voltage stabilizers,
uninterruptible power supply (UPS) and digital home UPS;
electrical/electro mechanical products, which includes polyvinyl chloride
(PVC) insulated cables, pumps, water heaters, fans, LT power and control
cables, and others, which includes solar water heaters, gas water heaters,
water level controller and windmill energy. During the fiscal year ended
March 31, 2010 (fiscal 2010), the Company produced 310,403,260 meters
of PVC insulated cables; 2,888 kilometres of LT power and control cables;
18,000 solar water heaters, and 20,000 pumps.
Kochi, 28th May 2010: The Board of Directors of V-Guard Industries Limited,
the electronic and electrical major today considered and adopted the audited
financial results Company for the year ended 31st March, 2010.
Backed by a growth in the white goods and electronic and electrical segments, the
Company’s net profit surged by 46.85% to Rs.25.47 Crore for the year ended
31st March, 2010, from Rs.17.35 Crore for the last year.
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3.2HISTORY
The foundation of the business was laid with the formation of a Partnership
Concern viz. by their Promoter in the year1977 which was engaged in the business
of manufacturing and marketing voltage stabilizers under the brand name “V-
Guard”. In the year 1992, Premier Electronics, the partnership concern was
dissolved and Mr. Kochouseph Chittilappilly continued the business as a
proprietary concern. Also, in the year, 1985, Mr. Kochouseph Chittilappilly
started another proprietorship concern by the name of M/s Prompt India for
marketing of the products under the brand name of V-Guard. Subsequently, M/s
Prompt India changed its name to M/s V-Guard Industries. On February 12, 1996,
our Company was incorporated under the name of “V-Guard Industries Limited”
under the Companies Act, 1956, with the Registration No. 09-10010 of 1996
having its registered office at 44/1037, Little Flower Church Road, Kaloor ,
Cochin- 682017, Kerala, India .
With effect from 1st April, 1996, their company took over the business of the
proprietary concern i.e. M/sV-Guard Industries, on going concern basis for a lump
sum consideration of 234 lakhs and carried on
the business of the firm namely manufacturing and marketing of electronic and
electro mechanical appliances.
With effect from November 15, 2001 their Company was converted into a private
limited company and again got converted into a public limited company on
August 1, 2007 and received a fresh certificate of incorporation in the name of
“V-Guard Industries Limited”. Their Corporate Identity Number is
U31200KL1996PLC010010.
The company now has diversified into a multi-product company which now
manufactures and markets Electronic Voltage Stabilizers, Monobloc, Jet,
Submersible, Compressor pumps and Electric Motors, Insulated Electrical
Cables(House Wiring, Industrial), Electric Storage & Instant Water Heaters, Solar
Water Heaters, UPS, Electric Fans and is also in generation of Power in a small
way.
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3.3 MAJOR EVENTS AND BREAK THROUGH
1977 : Mr KOCHUSEPH CHITTILAPPILY set up premier electronics
with an investment of Rs 100000 and with just two employees.
Two refrigerator stabilizer were manufacture each day
1980 : Launched AC stabilizer
1982 : Started another unit called “Universal Electronics”
1983 : Started “supreme Electronics”
1986 : Started “prompt India” . Expanded operations outside Kerala by
opening of Tamil Nadu branch, followed by a branch in
Karnataka. Prompt India started
Marketing stabilizer in the name of v guard
1987 : Launched Servo-Controlled Stabilizers
1989 : Prompt India converted into ‘v guard industries’
1992 : Launched v guard pumps and started a new branch office in
Andhra pradesh
1996 : V- guard industries became a public limited company. Launched
V -guard Water heaters and wiring cables.
1997 : launched Aquatron, an electronic water level controller for
overhead water tanks
1998 : launched UPS
1999 :launched digital stabilizer and diversified into electric cables
business with V guard cable manufacturing unit at Coimbatore.
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2000 : turnover crosses INR 1000 Million mark
2001 : Launched compressor pumps. Company is converted into PVT
ltd for better manoeuvrability
2002 : launched v guard solar water heaters
2003 : solar water heater manufacturing unit and electro mechanical.
Works for manufacturing pumps in Coimbatore becomes
operational. branch office Started in Delhi
2005 : launched solar water heaters with evacuated glass tube
collected Technology.
2006 : launched v guard fans. Branch office in Bhubaneswar, Pune
and Hubli
2007 : new branch offices at Vijayawada. , Bhopal, kalaamb,
Vadodara, Kanpur, Nagpur, Raipur, Jamshedpur, Ludhiana,
and Jaipur. Turnover crossed INR 2400 million marks. V guard
industries became a public limitedcompany
2008 : Listed in BSE and NSE. launched inverters & LT cables, new
factories at Coimbatore & Kashipur established.
2009 : new LT cable factories at Kashipur and Coimbatore become
operational
2009 : opened manufacturing facility for water heaters and fan at
Kalaamb, HP
2010 : turnover crosses 4600 million marks
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3.4 KEY INDUSTRY REGULATIONS AND POLICIES
The relevant provisions of some of the regulations and policies applicable to us
are given below:
The Factories Act, 1948
The Factories Act has been enacted to consolidate and amend the law regulating
labour in factories. The Act aims at protecting human beings from being subjected
to unduly hours of bodily strain or manual labour. The Act provides that
employees should work in healthy and sanitary condition so far as the
manufacturing process will allow and that precautions should be taken for their
safety and the preventions of accidents.
The Contract (Regulation and Abolition) Act, 1970
The Act applies to every establishment in which 20 or more workmen are
employed or were employed on any day of the preceding 12 months as contract
labour and to every contractor who employs or who employed on any day of the
preceding 12 months 20 or more workmen.
The Environment (Protection) Act, 1986
The Act provides for protection and improvement of environment and for matters
connected therewith. The Act aims at prevention of hazards to human beings,
other living creatures, plants and property. Under the Act the Central Government
shall have the power to take all measures as it deems necessary or expedient for
the purpose of protecting and improving the quality of the environment and
preventing, controlling and abating environmental pollution.
The Central Excise Act, 1944
The Central Excise Act consolidates and amends the law relating to Central Duties
of Excise on goods manufactured or produced in India. Excisable goods under the
Act means goods specified in the Schedule to the Central Excise Tariff Act, 1985
as being subject to duty of excise .Under the Act a duty of excise is levied on all
excisable goods, which are produced or manufactured in India as, and at the rates,
set forth in the First Schedule to the Central Excise Tariff Act, 1985.
The Employees Provident Fund Act, 1952
The Act provides for the institution of Provident Funds, Pension Fund and
Deposit-Linked insurance fund for employees in Factories and other
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Establishments. The Act applies to (a) every establishment which is a factory
engaged in any industry specified in Schedule of the Act and in which 20 or more
persons are employed and (b) any other establishment which the Central
Government by Notification specify giving not less than two months’ notice of its
intention to do so in the Official Gazette. Effective from 01.06.2001, every
employee drawing wages and Dearness Allowance up to Rs. 6500/-per month will
become eligible for membership from the very first day of his joining the
establishment covered under the Act.
The Employees State Insurance Act, 1948
The object of the Employees State Insurance Act 1948 is to provide for certain
benefits to employees in case of sickness, maternity and employment injury and to
make provisions for certain other matters in relation thereto.. The woman
employees also need no longer fear that they would be dismissed or removed from
service in case they expect babies. Such female employees not only retain their
jobs but they get maternity benefits for a period of twelve week before and after
confinement.. Failure to fulfil those obligations exposes an employer to
prosecution.
The Payment of Gratuity Act, 1972
The payment of gratuity Act, 1972 was enacted to introduce a scheme for payment
of gratuity for certain employees employed in Industrial and commercial
establishment as a measure of social security.
Industrial Disputes Act, 1947
The Act was enacted, with the object, interlay, of settlement of industrial disputes
and to achieve industrial harmony. The Act contains provisions for reference of
industrial disputes and their settlement. In addition, the Act has made provisions
relating to lay off and retrenchment to establishments to which the Act applies.
Special provisions have also been made in respect of lay-off, retrenchment and
closure in certain establishments.
Workmen’s Compensation Act, 1923
The act was enacted to provide for the payment of compensation by certain
classes of employers to their workmen. The act contains provisions for payment of
compensation for personal injury caused by accident or any disease or various
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kinds of disablement (partial or whole or temporary or permanent etc.), all arising
out of or in course of employment.
3.5CERTIFICATION AWARDS AND
RECOGNITION
Best entrepreneur in Kerala awarded to Kochuseph Chittalllappilly ,
CMD, V guard industries pvt ltd.(1993)
Highest individual income tax payer from the state 1993 to 1995.
Vyavasaya jyothi award given by the Ernakulum chamber of
commerce. (1996)
Industry excellence award for medium scale industries awarded by
the institution of engineering (India) ,cochin(1998)
Millennium businessman of Kerala awarded by business deepika
(2000)
Business man of the year awarded by dhanam magazine (2007)
Kerala no 1 consumer durables product category from dhanam
magazine
Fact MKK nayar memorial productivity award for the year 2006-2007
from Kerala state development corporation
3.6 PROMOTERS OF V-GUARD
Mr. Kochouseph Chittilappilly, Post graduate in Science majoring in
Physics from Calicut University.
Ms. Sheela Kochouseph, B.Sc, Home Science graduate from University
of Calicut
3.7 BOARD OF DIRECTORS
Managing Director:
Mr. Kochouseph Chittilappilly is a post graduate in Science majoring in
Physics from Calicut University. He started his career as a Supervisor
in an electronics company, where he worked for 3 years.
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Chairman:
Mr. P.G.R Prasad is a Certified Associate of the Indian Institute of
Bankers, Chartered Financial Analyst and Certified Financial Planner,
Financial Planning Standards Board India. He was inducted to the
Board of Directors of V-Guard as an Independent Director on 16 th
August, 2007.
Executive Director:
Mr.Mithun Chittilappilly is a Post Graduate in Finance from University
of Melbourne, Australia. Mr. Mithun after completing his Graduation in
Commerce joined V-Guard to be trained in the various departments of
the company.
INDEPENDENT DIRECTORS
Mr. C.J George
Aged 48 years, is a Post Graduate in Commerce, Certified Financial
Planner and a Research Scholar with School of Management Studies of Cochin
University of Science and Technology. He joined the company as an
Independent Director on 16th August 2007.
Mr. A.K Nair
Appointed as the Non Executive Director of the Company on 27th May
2009 Mr. A.K.Nair holds a Bachelor’s degree in Mechanical Engineering with
Masters in Business Administration and has over 45 years of Industry
experience.
3.8 COMMITIES
Audit Committee
Remuneration Committee
Share transfer/ Shareholders Grievance Committee
IPO Committee
3.9 VISION
Let us endeavour to make v guard a trusted household name.
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MISSION
1. To offer a range of products at affordable prices, which add to
comfort of life through saving in manual labour time and energy or
for entertainment
2. To make their products meet international quality standards and
provide trouble free performance.
3. To adopt designs, which support timely brand efficient post sales
service.
4. To continuously innovate and add value to their products, if needed
with technical collaboration.
3.10 QUALITY POLICY/PROCESSES
V-guard has a holistic , enterprise -wide approach to quality. Utmost care is taken
while selecting the various components that go into production.
Sourcing is done from manufactures of repute. Each component is checked for
quality compliance ,and those that do not meet set parameters are rejected.
Various checkpoints along the production line ensure quality standards are
adhered to. Post-production inspection and certification ensures each individual
product that moves off the assembly line conforms to internationally accepted
quality and performance benchmarks. It is v-guard commitment to the quality that
has made it ‘the name you can trust’.
ISO 9001
V guard ISO 9001 certified factory for manufacturing electrical wiring cables is
set up at Coimbatore, Tamil Nadu.
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3.11 ORGANISATION STRUCTURE
Chart no: 3.1
ORGANISATION CHART
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Board of Directors
Managing Director
Joint Managing DirectorExecutive Director
Vps
Marketing
Head Corporate Communication
CFO&VP-Finance
Marketing Customer Service
South
North
West
East
North East
Secretarial
Legal
Finance &Account
s
Costing
Systems
Director admin
(HR
,admin
&civil )
Sr.VP
Scm &
Media
VP-cable/solar
Vp-Emd
Vp-Med
Vp-Electronic &New Projects
Coimbatore Facility(Cable)
Coimbator
e facility(SW
H)
Kadipur Facility(Cables)
EMW
Coimbatore
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Chart No:3.1
ORGANISATION CHART
3.12 PRODUCT PROFILE
PRODUCTS
Stabilizers
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V-Guard is the largest selling brand of electronic voltage stabilizers across India.
5 Millions Of customers were experienced the quality of protection of V-Guard
stabilizers for their home appliances. Since 1977 onwards, V-Guard Stabilizer
provides reliable and trusted protection from voltage fluctuations and used to
safeguard the electronic home appliances like Television, DVD, and DTH
Receiver, Music system, Home Theatre, Water cooler, Refrigerator, Deep Freezer,
Air conditioner and Microwave oven. V-Guard Stabilizers are designed with
significant features like HMC Technology, Fail Safe circuit protection, High and
Low voltage Protections, Time Delay Protection and Built In Thermal Overload
Protection.
Cables
These are manufactured in conformity with ISI standards at an ISO 9001 certified
manufacturing plant located at Coimbatore in Tamil Nadu. V-GUARD PVC
wiring cables are manufactured in conformity with ISI standards at an ISO 9001
certified manufacturing plant located at Coimbatore in Tamil Nadu. The HFT
technology used in their production ensures absolute safety from electrical
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V –GUARD INDUSTRIES LTD
hazards. Multi-core flat/round cables (up to 3 -core) are available. Each coil has
an assured length of 90 meters.
Pumps
V guard pumps are made according to ISI standards and specifications using
high quality components and meet high performance standards. They are
known for their sturdiness, durability and dependability. The superior
technology used in the construction ensures better efficiency and lower running
costs. More than 150 different models are available with capacities ranging
from 0.25 HP to 25 HP, and are ideal for domestic as well as for agricultural
purposes.
Self Prime & Mini Monobloc Pumps
Centrifugal Pumps
Open well Submersible Pumps
Jet Pumps
Compressor Pumps
Single phase bore well submersible pumps
3 Phase Bore well Submersible
3 Phase Centrifugal Monobloc
3 Phase Open well Submersible
UPS
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Incredibly Intelligent! The trusted companion for the computer, driven by high
end features like advanced PWM – MOSFET Technology with PID Control,
Zero Power Drain Technology to prevent Deep Discharge of battery, OFF-
MODE battery charging and intelligent software shutdown to provide high
quality in power management.
Models available in OFFLINE UPS are:
UPS 60 Royal
UPS 70 Vismaya Plus
UPS 120 EB
Online-UPS - Single Phase to Single Phase
Online-UPS - Three Phase to Single Phase
High frequency true online UPS
Electric Water Heaters
V-guard Electric Water Heaters (Geysers) are manufactured in the-state-of-the-art
production set up and comes with ISI mark and Pentad Protection System (PPS).
Its outer body is made of rust proof, shock proof ABS.
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The futuristic 'Energy Saving' technology and the 5 unique safety features
developed in-house with R&D excellence, make it the most economical and safest
water heater. Fine quality components combined with sleek, elegant design in
varied colours complement the decor of your bathrooms and kitchen, perfectly.
Instant Water Heaters
Instant Gas Water Heaters
Storage Water Heaters
Solar Water Heaters –
Solar water heaters were launched by the company in the year 2002. The
manufacturing base of solar water heating systems has since been improved
substantially with the total number of 49 manufactures securing Bureau of Indian
Standards (BIS) certification for their products,
V-Guard Solar Water Heaters, a truly International quality product manufactured
at the use the highly efficient Evacuated Tube Collector system enabling optimal
utilization of solar energy. The PUF insulated stainless steel storage tank prevents
heat loss. V-Guard Solar Water Heaters dramatically cut electricity bills, help
conserve energy and are environment friendly.
They are available in: 100 Lpd, 125 Lpd, 200 Lpd, 300 Lpd, 500 Lpd and 1000 Lpd
for domestic use, and are easy to install and last a life time. V-GUARD ETC solar
water heaters are also manufactured for industrial applications that is for pool
heating, large hotels, large hospitals, factories etc. and are available in 2000
Lpd,3000 Lpd,4000 Lpd and 5000 Lpd and also according to the requirements.
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Electric Fans –
V-GUARD fans are sleek and elegant, provide excellent air circulation. Double
ball bearings ensure they keep whirling smoothly for years. The hub and blades
have a powder coated finish and rust resistant. ‘HIGH ANGLE’ Technology used
in blade design ensures wider coverage. The fans are available in a range of
colours to suit the interior décor.
CW 1548
CW 2048 M
CW 3348
CW 3124 M
SF 4048 M
SF 6148 M
SF 7048 M
4.1DEPARTMENT PROFILE
Each of the functions will need to work together so that the whole of the
organization has the same aims and objectives. To achieve this, communication
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across the functions is key activity. A starting point for this type of
communication is the creation of a clear set of company objectives which each
department should be aware of these objectives. Regular reviews must be taken:
Firstly how each function is performing against its objectives
Secondly how the company is performing against its overall objective and
should ensure that the whole company is pulling in the same direction.
The departments are:
1. Customer service department
2. Electronic and new projects department
3. Electro mechanical department
4. Finance and accounts department
5. Human resource and administration department
6. Mechanical and electrical department
7. Marketing department
8. Supply chain management
9. Systems department
1. CUSTOMER SERVICE DEPARTMENT
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This department deals with the relationship that the company maintains
with the public. They mainly deal with providing after sales service to the
customers .this helps them in maintaining their customer base and meeting
their expectations.
It has total of 15 employees in this department .the customer service of this
company done through 275 service centres in 20 states.
Department chart
Chart no: 4.1
CUSTOMER SERVICE DEPARTMENT
TYPES OF SERVICES PROVIDED
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Head of department
Manager
Zonal
Inchargers
Branch in charger
Service in charge
V –GUARD INDUSTRIES LTD
a) Service at service spot
V guard provides service through service centres located in
different states customers who detect complaints can bring them to
the nearest service centre to get the required service.
b) Service at dealers spot
Serviced is provided through the dealers who deal with v guard
products. In this case, the customers can approach the dealers with
the defected product and the dealers return the products after the
complaint has been rectified.
c) Service at customers spot
Service is also provided at the spot where the customers are. In this
case, technicians are sent to the customers after the complaint has
been reported .According to their policy, complaints should be
rectified within 24-48 hours of registering the complaint.
Levels of Service
i. Customer satisfaction
It is ensured that all the complaints are solved within 24 hours of
receiving the complaint. Employees are assigned to visit the
customers spot for solving issues that might have occurred while
using the product and even replacing the product if required. The
service charges are collected as per the approved manual
ii. Customer care
As per the company policies, all the details regarding the service
terms , warranty details , service charges etc are to be displayed
in front of the service centre. After the service has been done ,
feedback from the customers is collected . this improves them in
correcting their flaws in the service provided and to serve them
better. Feedback regarding the quality of the products, after sales
service etc is collected by visiting the dealers dealing with their
products.
iii. Customer delight
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V guard ensures that they provide service as per the customers’
demands and expectations
Channels for registering complaints
Various channels have been provided to the customers for registering
their complaints. They are:
Through dealers:
The customers are able to register their complaints with the
company through the dealers dealing with their products.
Directly contact to service centres
Customers can report their complaints by contacting the service
centre that is the closest to them.
Contact through helpline
The customers can contact through their toll free number 1800
3000 1800. Customers from any state can contact the branch
office in the state through this number
Register the complaints through mail
The customer can also register their complaints through mail.
Service efficiency management
The efficiency of the services provided are measured by doing the
following
Checking the number of complaints solved within 48 hours
Service audit reports
Feedback received from marketing department
Feedback received from dealers
Feedback received from end users.
2. ELECTRONICS AND NEW PRODUCT DEPARTMENT
This department is in charge of coming up with the new and innovative ideas,
conducting a study on feasibility analysis.
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A total of 138 employees belong to this department. This included quality
controllers who are appointed at various factories. These quality controllers ensure
that the processes are being followed as instructed by the head office. They ensure
that the quality of the product is uniform with that of the products of the other
factories. The quality controller approves the components that are being used in
the outsourced factories. They provide such works to charitable institutions like
Cherupushpa electronics, Sengo Paul’s systems .They produce 1.5lakh stabilizer
a month. V guard has about 62 factories in all over India.
Department chart
p
Chart no: 4.2
ELECTRONICS AND NEW PRODUCT
DEPARTMENT
Production:
The production dept is in charge of looking into the production patterns and the processes that is to be followed in all the factories. They make sure that the patterns and products are uniform and according to the requirements
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Electronics
And new product
Production
Department
Product
Engineering
CARC New projects
Product
Development
MRP
Senior manager
V –GUARD INDUSTRIES LTD
Product development:
The product development department conducts research regarding the feasibility of the new product that may be implemented by the company.
Product engineering:
Product engineering department product standardizes the process that is supposed to follow and the work that is to be done in the factories. The processes that are formed at the head office are given to the quality controllers that are appointed at the various factories. They ensure that the processes are followed as per the orders from the head office.
Component research and approval centre (CARC)
This department is responsible for testing each component that is to be used in the manufacture of a product. The test is done over a period of 21 days in which the suitability and usability of the component is tested .It is checked whether it meets the expectations of the company.
Components as minute as screws, bolts, etc used only after they have been tested at this centre. Suppliers who are interested in supplying their materials to the company are made to submit a sample with the centre. Major suppliers are Keltron and in cap.
New projects
This department concentrates mainly on new and innovative ideas.
They initiate new concepts and if found feasible, hands over it the
production department foe making into reality. Home ups was such
one product which was conceptualized couple of years back and is
now one of their top selling product.
3. ELECTRO MECHANICAL DEPARTMENT
This department coordinates the activities of the outsourced units. It deals
with design aspect of each product. They take the feedback and after
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analysing it, makes the necessary corrections. It looks after the production
of pumps and motors. The total division consist of 102.they are engaged in
the agriculture, domestic and industrial segment. This department consist
of 85 employees
Department chart
Chart no: 4.3
ELECTRO MECHANICAL DEPARTMENT
4. FINANCE DEPARTMENT
Business as we know is concerned with the financial activities. In order to
ascertain the financial status of the business every enterprise prepares certain
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Head of
Department
Deputy
Manager
Senior
Engineer
Assistant
Manager Executives
V –GUARD INDUSTRIES LTD
statements, known as the financial statements. Financial statements refer to two
statements which are prepared by a business concern at the end of the year.
This department looks into various kinds of transactions that are to be recorded.
It is responsible for preparing journals, ledgers, statements like trial balance,
balance sheet, cash flow statement. It is also in charge of the calculations of the
income tax and also the payment at the right time. The head accounts
department is divided into various sub departments.
Department chart
Chart no: 4.4
FINANCE DEPARTMENT
RATIO ANALYSIS
CURRENT RATIO
Current ratio may be defined as the relationship between current assets and current
liabilities. This ratio, also known as working capital ratio, is a measure of general
liquidity and is most widely used to make the analysis of a short term financial
position or liquidity of a firm. It is calculated by dividing the total of current assets
by total of current liabilities.
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Head accounts
Secretarial
CFO
State &
Local tax
Internal audit Costing
Inventory management
Indirect tax & vendor Mgt.
Legal & compliance
V –GUARD INDUSTRIES LTD
Current ratio= current assets/current liabilities
Table no: 4.1 CURRENT RATIO
2005-2006 2006-2007 2007-2008 2008-2009 2009-20100
0.5
1
1.5
2
2.5
Current Ratio
current ratio
Chart no: 4.5 CURRENT RATIO
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Year Current Assets Current Liabilities
Current Ratio
2005-2006 4,128.06 2,208.16 1.86
2006-2007 7,581.56 3,754.83 2.01
2007-2008 14,878.02 6,514.06 2.28
2008-2009 9,505.26 4,633.57 2.05
2009-2010 19,040.34 8,244.38 2.30
V –GUARD INDUSTRIES LTD
As a convention the minimum of 2:1 is referred to as a rule of thumb or
arbitrary standard of liquidity for a firm. A ratio equal to or near the rule of
thumb is considered to be satisfactory.
Here, we see that expect for the financial year 2005-2006, The Company’s
current assets are double the current liabilities. The year shows an
unsatisfactory current assets position. The ratio of current assets over current
liabilities is found to be increasing over the period though there has been a
downfall in the year 2008-2009 from 2.28:1 in 2007-2008 to 2.05:1. The
current assets are 1.86, 2.01, 2.28, and 2.05, 2.30 times the current liabilities in
the financial years 2005-2006, 2006-2007, 2007-2008, 2008-2009, and 2009-
2010 respectively. Hence, it can be inferred that the general liquidity position
the firm over a period of 5 years is satisfactory.
(Note: current liabilities are taken as 1 and current assets are given
comparison to it.)
NET PROFIT RATIO
This ratio explains per rupee profit generated by sales.If the cost of sales is
lower,then the net profit will be higher and when we divide it with the net
sales,the result is the sales efficiency.if lower is the net profit per rupee of
sales, lower will be the sales efficiency.the concerns must try for achieving for
maximising the ROI.This ratio is very useful to the proprietors and prospective
investors because it reveals the overall profitability of the concern. Net profit
ratio establishes the relationship between net profit (after tax) and sales, and
indicates the efficiency of the management in manufacturing, selling,
administrative and other activities of the firm.
This ratio is the overall measure of firm’s profitability and is calculated as:
Net profit ratio= net profit (after tax) / net sales×100
This ratio differs from the operating profit ratio in as much as it is calculated
after deducting non-operating expenses, such as loss on sale of fixed assets
etc.,from operating profit and adding non-operating income like interests or
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dividends on investments, profit on sale of investments or fixed assets, etc., to
such profits. Higher the ratio, the better it is because it gives idea of improved
efficiency of the concern.
Table 4.2 NET PROFIT RATIO
2005-2006 2006-2007 2007-2008 2008-2009 2009-201002468
10121416
Net Profit Ratio
Series 1
Chart no: 4.6 NET PROFIT RATIO
NP ratio is used to measure the overall profitability and hence it is very useful to
proprietors. The ratio is very useful as if the net profit is not sufficient, the firm
shall not be able to achieve a satisfactory return on its investment. Here we find
that net profit is sufficient enough for the company. Though in a low pace, the
companies’ net profit if found to be increasing over the years. In the year 2005-
2006 the net profit was 5.42; 8.20 in 2006-2007; 13.45 in 2007-2008; 5.45 in
2008-2009; 5.60 in 2009-2010.This ratio also indicates the firm's capacity to face
adverse economic conditions such as price competition, low demand, etc.
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Year Net Profit Net Sales Net Profit Ratio
2005-2006 920.48 16,972.86 5.42
2006-2007 1,823.93 22,227.48 8.20
2007-2008 3,742.31 27,811.00 13.45
2008-2009 1,734.65 31,677.67 5.47
2009-2010 2,547.26 45,408.91 5.60
V –GUARD INDUSTRIES LTD
5. HUMAN RESOURCE MANAGEMENT
Human resource department in an organization context is a process where
employee of a organization are continuously helped in a planned way to
acquire capabilities required for performing various tasks or functions
associates with their present or future expected roles.
It function is to develop an organizational culture where superiors, sub
ordinates relations, team work and collaboration among different sub units
must be strong and contribute to organizational ,health, dynamism and
employees pride.
Thus, the HRD has become very popular in the last decade and especially the
Human resource network of human resource development
Department chart
Chart no: 4.7
HUMAN RESOURCE DEPARTMENT
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Senior officer
Director
Deputy GM
Senior vice president
ExecutiveOfficer Senior executive
V –GUARD INDUSTRIES LTD
HR policy
The basic principles of V-Guard human resource policies include:
Recruitment based solely on merit by following well-defined and
systematic selection procedures without discrimination.
Sustain motivated and quality work force through appropriate and fair
performance evaluation, reward and recognition systems.
Identify training needs within the organization and design and implement
those need based training programmes resulting in continuous up gradation
of knowledge, skill and attitudes of the employees.
Maintain a quality human resource management system plan, design, and
train, equip and motivate the dept staff to meet this standard of
expectation.
The HR practices
Most of the HR practices of V-Guard industries were a result of the vision of its
founder and the culture that they have been created over the years. The founder
advocated simplicity and maintained the culture of a small company and the
employees were encouraged to share their learning experiences too.
Recruitment
V-Guard's greatest asset is its employees. It is committed to attracting, retaining,
and developing the highest quality and most dedicated work force possible in
today's market. It strives to hire and promote people on the basis of their
qualifications, performance, and abilities, and is determined to provide a work
environment free of any form of discrimination both direct and indirect, including
sexual harassments. While recruiting new employees V-Guard takes adequate care
to identify the right candidates guard focus on recruiting candidates who display a
high degree of learn ability, i.e. candidates who are open to learn new things and
supply the same in new situations we also place significant importance on
professional competence, academic excellence, analytical ability, term work,
leadership potential, communication and innovative skills, along with a practical
and structured to problem solving.
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Training
V-Guard human resource department believes that quality is the hallmark of any
successful venture. Quality training and development of human resource is
realized through Identifying training needs within the organization and designing
and implementing those need based training programs to bring about continuous
up gradation of knowledge, skill and employee attitudes.
The following brief highlights V-Guard's training methodology for the
comprehensive development of its employees
Training plan
Companies success in today's free market economy, only because their employees
perform to their fullest potential .alive to this home trust, V-Guard draws up on
annual training calendar highlighting the training activities for the year It also
includes detailed discussions with the faculty to decide on the contest of the
training programs guard's training plan includes technical/functional programs
(mechanical, electrical, finance related and behavioural programs etc) ,covering a
wide cross-selection of employees, as follows:
A week long induction program for fresher’s:
Development of top performer through leadership development programs
aimed at bringing up future leaders
Development of managerial staff through intensive management
development programs tailor made for them providing exposure to holistic
understanding of the business, strategic planning, customer relationship,
enhancing share holder value, and financial management.
Sustained effort in training has led to creation of highly skilled and
motivational employees ready to take on higher roles and responsibilities
in the company.
Performance appraisal
The first step towards carrying out performance appraisal at V-Guard is the
evaluation of personal skills for the tasks assigned to an employee during the
period of appraisal .To evaluate the performance ,different criteria like
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timeliness ,quality of work carried out by the employee, customer
satisfaction .peer satisfaction and business potential is considered The personal
skill of the employees are also evaluated based on their learning and analytical
ability ,communication skills, decision making, planning and organizing skills.
Each of these criteria is measured on a scale and then evaluated. A performance
appraisal system is a strong tool in the development of human resources in the
organisation. It is considered as a mutual feedback to the management and thereby
help to decide the carrier growth, training needs and other human resources
development, interventions required for each of them thereby aiding their self
development.
It is vitally important that every individual has a clear understanding of his or her
work, objectives, and responsibilities, because performance will measure against
these.
• Culture
At V-guard ,we have built a culture in tandem with the vision and values of the
organization that makes v —guard ,a great place to perform where members take
pride in being a part of the V-Guard family, are intellectually and emotionally
bound with the organization, feel passionately about their goals and are committed
towards the organization's vision and values .complete ownership of the vision
and values ensures alignment of member's personal vision with organization's
vision, thereby achieving focus in all the endeavours.
Work culture emphasizes
Freedom to experiment
Continuous learning and training Transparency and openness
Quality in all aspects of work
Reward based on performance and potential
Company Policy
All selected candidates are initially placed on probation for a period of 6
months
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On completion of probation period and upon recommendation by the head
of the department, the employee shall be absorbed and confirmed onto the
rolls
Management cadre employees are directly appointed into the skills
Benefits and Perquisites
The benefits given to the employees are of two types, statutory and non-statutory
benefits.
Statutory benefits
• Provident fund
• Employee State Insurance
• Employees Deposit Linked Insurance
• Service Gratuity
• Labour Welfare Fund
• Bonus
Non-Statutory Benefits
• Reimbursement of travelling expenses
• Leave travel allowance
• Medical reimbursement
• Personal accident insurance and medi claim insurance
• Performance linked bonus
• Reimbursement of telephone/mobile rent
• Incentives to personnel
• Group saving linked performance
• Benevolent fund Expenses for purchase of suitcase
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• Concessional loan
• Interest free vehicle loans
• Higher education loans for employees\
• Education allowance to employees' children
• V-Guard award for excellence
• Veegaland /Wonder Ia passes
• Discount offer for V-Guard products
• Suggestion awards
• Reimbursement of credit card renewal fee
• Best Article Award (V and We)
• Contribution for employee’s marriage
• Performance linked incentive scheme
Types of Leave
Casual Leave
Sick Leave
Annual Leave
Marriage leave
Transfer leave
Maternity leave
Salary components
• Basic pay
• Dearness allowance
• House rent allowance
• Conveyance allowance
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. Compensatory allowance
• Special allowance (10% of basic pay and dearness allowance)
• Additional compensatory allowance (based on place of posting)
• Fixed allowance
• Stores allowance
HR initiatives implemented in 2010
HR induction and orientation
When new candidates are hired, they are invited for a one week induction and
orientation programme to corporate office and where the candidate is acquainted
which each and every aspect of the organization. A through integration with hr
&business processes takes place. As part of the induction programme they also
undergo training on motivation, visit to our amusement park and also a visit to our
cable factory located in Coimbatore. All the new joinees have an open interactive
session with the top management including our managing director. A special
induction manual was designed for new joinees together with an induction kit
which provide all the necessary details on the company, allowances and the
facilities they are eligible for.
Sports & games activities
V-guard believes in "healthy employees bring better productivity". As part of our
fitness movement we have provided adequate infrastructure to conduct various
kind of indoor as well as outdoor sports. We have separate sports facility, which
range from table tennis to badminton, gymnasium and tie ups with college
grounds to conduct cricket and football matches. company organizes inter-unit
sports competition by making a sports calendar on yearly basis to keep on
promoting the spirit of sportsmanship across our branches the sports activities will
come to an end with the annual sports day scheduled in the month of January 2010
where individual prizes would be awarded to winners and overall trophy to the
department scoring the maximum points .all the events were coordinated by the
recreation club formed for this purpose.
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Leadership development program
On the growing trajectory on which V-Guard is today, there is a strong emphasis
on developing an effective organization that uses its skills in leading and driving
its growth. Hence, our company identifies future leaders by identifying members
who think holistically about the organization, by considering the big picture and
act for the greater good of the enterprise. These members are made to undergo
coaching sessions for meeting their developmental requirements enabling to
become the real leaders to take the organization to greater echelons!
Executive development program
All managerial cadre employees are nominated for executive development
programs conducting internally. Trainers are experts in the field and duration of
the program was 6 months (2 days in a month) .training methodology used were
case studies, in basket techniques, business games etc.
Social welfare fund
As part of the CSR initiative, we have started a welfare fund to help the ailing
cancer patients in general hospital, Cochin. Every month employees make
voluntary contribution to this fund from the salary. Once the amount collected, the
medicines are purchased based upon the requirements of the cancer ward and it's
handed over to the doctor directly by the employees who visit the general hospital
every month by taking turns. This ensures that the medicine reaches the right
person. We have contributed Rs 300,000 worth medicines this financial year.
Departmental tours
As part of the goal setting process for the next financial year departmental tours
were organized which included term building and brain storming sessions. These
tips helped the employees to think out of tile box and give new suggestions in
their area.
Employee counselling
Counselling programs were organized for all employees with the help of
experienced counsellors from the respective field.
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Unique HR practices
As we all know requirements of training and experienced professional with the
desired mindset is the need of the hour for any organization to survive and grow in
this competitive environment .while there is no dearth of professionals in Indian
industry and people are available in dime a dozen, but what is most important and
difficult to get is the right mindset. This can be easily substantiated by the number
of applications for every job listed on the famous jobsites needless to say that
selection of the best candidate with the desired mindset out of such large no of
applicants is a very tedious take. With the business goal being very high the
pressure on HR to reduce the time lag for filling a position has substantially
reduced. Normally a position, which was regd. a month to be filled up, has now
got to be filled up in 10- 15 days time .this has made the job still more
challenging.
To cope with the growing expectations of business and in order to give the
organization a competitive edge to the business we in v-guard have streamlined
the whole system by integrating the HR fundamentals with information
technology and have adopted some practices unique to v-guard.
Niyukta samaaya
This is our employer engagement programme which we have started in this
financial year. The session is conducted, by inviting employees department wise
on a rotational basis every Saturday in the afternoon, for a period of one hour.
Two representatives from the HR department and a person representing the top
management would present in all the meetings. The program starts with a small
introduction followed by an open session where employees will be free to give
their suggestions and speak out their problems the open session is followed by
games to promote team building and employees are encouraged to exhibit their
skills many fruitful suggestions were received from the employee's sides which
were implemented successfully.
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Online recruitment management system
Under this planed system prospective candidates visit our website and can
directly register their CV for any position listed on the site. Similarly all
consultants are also, required to post their CV through this site. As a result
duplication of CV is immediately identified and not accepted the CV then
comes data bank and for short listing /screening both the functional, users and
HR dept. has got the rights. Once a candidate is rejected, immediately
information goes to the consultant or to the candidate. In case this is selected
for interview then the information goes for finalization of interview at
specified date and time. This speeds up the whole process as it does the initial
screening of the vital parameters in terms of a g e, qualification, experience,
etc.
Meetings with workers
Creative problems solving when it comes to employees is also v-guards forte. The
company has regular line meeting at the manufacturing lines in the factory with
the workers to discuss and solve their problems then and there. Morning meetings
are also a norm at v-guard were the whole management together with the VP's
gets together to discuss the plans for the weeks.
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6. MARKETING DEPARTMENT
The marketing department is responsible for sales and promotions of products
among the people so as to have a ready market for them. A number of promotional
measures are in action to maintain an upward trend in sales of the company's
products. Sales turnover of 5-6% is earmarked for advertising the products to
relevant segments. Both print and TV media are used for brand communication.
Local and English dailies and weeklies are used for advertisements. Stabilizer,
pump set and solar and electric water heater advertisements find their place in
women magazines also. V Star, the separate garment division advertises mainly in
women magazines and TV media. The company believes that its dealers and
distributors are the best brand ambassadors. Therefore, a number of dealer
incentive schemes are in force to keep the dealers' momentum upward. Dealer's
meet is held in every two years with the main intention of imparting relevant sales
skills and motivation and rejuvenating the social bond with them. The company's
distributors are exclusive stockists for its products and as such the term of
appointment stipulates that only V Guard's goods would be stocked and supplied
by the distributor.
V-Guard also gives priority to the service sector. Also in far off areas like Idukki
and Wayanad, franchisees are present so as to reach out to their customers.
Department chart
Chart no: 4.8
MARKETING DEPARTMENT
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Vice President
Kerala head
Product in charges of various products
V –GUARD INDUSTRIES LTD
There are 6 executives under each product in-charge. In case of distribution
centers, a manager, sales persons, van drivers and unloading boys are present.
Training to all these persons is given on the basis of the products they are
handling.
Types of Distribution activities
i) Distributor oriented sale
In this, the products are available only through distributors. V-Guard has 36
distributors and 3248 dealers all over the country. The company provides their
products to the retailers through the wholesalers. Stabilizers and cables are mainly
distributed through this method.
ii) Direct dealer operations
In this, the products are made available to the consumers through authorized
dealers. Products like fans and UPS are mainly distributed this way
iii) Direct end user
In this, the products are distributed directly to the customers. There would be any
intermediaries between the company and the customers. Products like online UPS,
LT power cables and project coils are given directly to the customers.
Credit Policies
V-Guard extends credit policies when needed. Such services are mostly given to
the old dealers who have been associated with the company for a long time. They
allow such dealers to purchase products on credit. They also accept post dated
cheques.
Marketing strategies adopted
i. Company--> Distributors –-> Retailers —-> Customers’
In this strategy, the products are made available to the customers through
distributors and retailers. The company provides the products to the distributors
who provide them to the retailers at the price set by the company. Retailers
provide the products to the customers as per their demand.
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V –GUARD INDUSTRIES LTD
ii. Company—-> Direct Marketing Association—-> Customers
In this, the products are marketed through direct marketing associations. Products
like solar water heaters and digital UPS's are marketed this way.
iii. Company--> Direct Dealers--> Customers
In this, the company markets their products among their customers only through
authorized dealers all over the country.
Promotions
Every year a budget is set aside solely for advertising expenses. V-Guard gives a
lot of importance in making their presence felt among the public and also making
them aware of the various products that they have to offer. Some of the was in
which they promote their products are:
• Electronic and print media
• Dealer meets, Plumber meets and Electricians meets. This is done for the
purpose of product familiarity. Feedback is also collected at such events.
• Hoardings, lite and non- lite boards
• Acrylic boards
• Activities on radio station
Exhibitions in campuses for products like online UPS s
• Exhibitions like Vanitha Ice, Vanitha Utsav, Paarpidam, and Thrissur
Pooram Branding
• Dummy displays in showrooms
• Salesmen meet
• Offers and gifts during seasons eg. Towels gifted with water heaters
• Wall paintings e.g. Sabarimala routes
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Research and Development
The research and development team in the marketing department is responsible
for conducting surveys about products. This survey is mainly done among the
dealers to get their feedback about the demand patterns of the customers and also
ideas for products which have a potential in the market. They then discuss with
the concerned head of departments, management and technicians for their
opinions. After this they move onto the product enhancement stage.
Product strategy
V-Guard has different demand patterns for their products during the year. During
the vacation time i.e. during April and May, the demand for air conditioners is
high and so is the demand for stabilizers. From the month of November till May,
the demand for pumps is high than during the other months of the year. In the
months of June, July, November and December, the demand for water heaters is
high. During the summer season the demand for freezers and coolers is high.
During festival seasons like Onam and Christmas, demand for televisions is high.
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7. MEHANICAL ELECTRICAL DEPARTMENT
Department chart
Chart 4.9
MECHANICAL ELECTRICAL DEPARTMENT
This department consist of 50 employees which looks after the corporate
planning and also by controlling its activities.
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Chief OfficerSenior manager
HOD
Chief Officer
Deputy
Engineer
EngineersAssistant
Deputy engineer Assistant engineer
Engineers
V –GUARD INDUSTRIES LTD
8. SYSTEMS DEPARTMENT
The system is responsible for maintaining the data in the organization. The data
centre in v guard is centralized and severs are maintained at the head office.
The data recovery centre is maintained at Coimbatore Semantic and MacAfee
are the antivirus software used. .
The department consist of 16 employees
Department chart
CHART NO: 4.10
SYSTEMS DEPARTMENT
Employees working for companies like HCL and secure solutions are present
in the organization .reports are collected from these companies on daily and
monthly basis. Software development team present in the company handles the
MIS activities. Updating format requirement etc are done by this team
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Officers Executives
Officers Executives
GM
Senior
Manager
Assistant manager
V –GUARD INDUSTRIES LTD
9. SUPPLY CHAIN MANAGEMENT
SCM can be viewed as a pipeline for the efficient and effective flow of the
products, material, services, and information and financial from the suppliers
through the various intermediate organisation or companies to the customer.
The extended enterprise perspective of SCM represents a logical extension of
the purchase and business logistics concepts. It consists of 10 employees
SCM chart
Chart no:4.11
SUPPLY CHAIN MANAGEMENT
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SCM
SUPPLY
MATERIAL
PRODUCT DIVISION
PURCHASE INVENTORY &LOGISTICS
STORESUPPLY DEVELOPMENT
TRANSPORTATION
SUPPLIER FIXES PRICE
SUPPLIER SELECTION
PO
OWN GODOWN
RENTED GODOWN
DISTRIBUTION
DEALERFOLLOW
UP
TRANSPORTATIONCUSTOMER
V –GUARD INDUSTRIES LTD
4.2 CORPORATE SOCIAL RESPONSIBILITY
They believe in the amalgamation of corporate management, sustainable
development and global responsibility in working toward a better society and
thereby a better world. They are committed to greening our environment,
supporting the less fortunate and nurturing the downtrodden.
ROTARY-BINANI ZINC CSR AWARD
V Guard Industries was awarded the ROTARY-BINANI ZINC CSR AWARD
(Private Sector) by the Rotary Club of Cochin Metropolis, in association with
NIPM Kerala Chapter and ICAI, Ernakulum Branch for Best Corporate Social
Responsibility Initiative by a company in the state of Kerala.
The Thomas Chittilapilly Trust
The Thomas Chittilapilly Trust was founded by Kochouseph Chittilapilly, in
memory of his late father, C.O. Thomas. It is an extension of the philanthropic and
responsible values espoused at V-Guard. It is dedicated to extending its reach to
areas of health, education and care.
The trust provides health insurance cover for 1314 families from financially
backward classes, 922 families at Tholur Panchayat, Kerala and 105 families in
Ramanagaram Taluk in Bangalore, Karnataka.
It also conducts free health camps at villages and backward areas where the reach
of proper health care is absent. It sponsors the education of 1587 school children
from economically backward sections in Thrissur and Ernakulum Districts in
Kerala and Ramanagaram Taluk, Bangalore.
The trust has also made substantial contributions to NGO’s working for various
social welfare causes like Udhavumkarangal and the SOS village. It has also
donated generously to many national level causes and relief funds like the Prime
Minister's Relief Fund, Kargil war victims, relief for the earthquake victims of
Latur and Gujarat, victims of the Orissa cyclone and the Tsunami.
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V –GUARD INDUSTRIES LTD
Shantimandiram
An old age home for women, providing shelter and care for those who are unable
to care of themselves in Parappur Village, Trissur, Kerala. It is managed by the
Sisters of CMC Nirmala Province in whose able hands the inmates receive love
and care irrespective of caste and community. The facility accommodates 60
inmates at a time and is recognised by the Board of Control for Orphanages and
other Charitable Homes, Kerala.
True to its name, all facilities are provided free of cost and it is a haven of peace
and tranquility where the inmates spend the evening of their lives in dignity and
comfort. Shanthimandiram celebrated its first anniversary on 29th May 2010
along with the Inmates.Various cultural programmes have been performed by the
inmates of Shanthimandiram. The function got enriched with the Folk dance by
Managing Trustee and family. The sisters of Shanthimandiram also involved with
the cultural programmes.
Social Welfare Fund- an employee CSR activity
Social welfare consciousness being embedded in V-Guard work culture has
motivated the employees to join hands in reaching out in charity. The Social
Welfare Fund was created out of the goodwill of the employees who collate funds
and donate towards cost of medicines for the poor in the cancer ward at the
Ernakulum General Hospital.
Stabilizer SHG activity
Since its inception V-Guard has been providing a mutually beneficial income
generating option to women. Women who have grouped themselves to form
SHG’s (Self Help Groups) are distributed assembly kits for voltage stabilizers. An
efficient distribution and collection system networks the women with the company
and has been a resounding success for decades. It provides a stable income for
their households and in turn emancipation from poverty.
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5.1 SWOT ANALYSIS
Overall, the industry’s future remains robust, and interested applicants will
benefit from a holistic learning experience. Many of the research, sales, marketing
and advertising related roles will necessitate a good on-the-job learning of target
audiences, who may well be a totally new segment.
While conducting strategic planning for any of the company it is useful to
complete an analysis that takes into account not only your own business but also
your competitors business and the current business as well .the following
description will highlight the strength, weakness, opportunity ,and threats of the v-
guard industries
Fig no: 5.1
SWOT
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V –GUARD INDUSTRIES LTD
SWOT analysis of the consumer durable industry
Strength
Presence of established distribution network in both urban and rural areas
Presence of well known brands
In recent years organized sector has increased its share in the market wise
than the unorganized sector.
Weakness
Demand is seasonal and is high during festive season
Demand of some of the products is dependent on good monsoons
Poor government spending on infrastructure
Low purchasing power of consumers
Opportunities
In India the penetration level of white goods is lower as compared to other
developing countries
Unexploited rural market
Rapid urbanization
Increase in income levels i.e., increase in purchasing power of consumers
Easy availability of finance
Threat
High import duty on raw material imposed
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Chief imports from Singapore, China and other Asian countries
The Indian consumer remains one of the most upbeat globally. The Nielsen
Global Consumer Confidence study, conducted by Nielsen, a market research
company revealed that Indians are "the most optimistic lot globally who think that
their country will be out of the economic recession in the next twelve months." In
fact, it is widely believed that the Indian market will fuel the growth of
multinational companies in the coming years. While most leading companies are
cutting costs in the US and Europe, they see India as a strategic market, which can
fuel their growth.
5.2 PORTERS’S FIVE FORCES MODEL
Porter's five forces is a framework for the industry analysis and business strategy
development developed by Michael E. Porter of Harvard Business School in 1979.
It draws upon Industrial Organization (IO) economics to derive five forces that
determine the competitive intensity and therefore attractiveness of a market.
Attractiveness in this context refers to the overall industry profitability. An
"unattractive" industry is one in which the combination of these five forces acts to
drive down overall profitability. A very unattractive industry would be one
approaching "pure competition", in which available profits for all firms are driven
down to zero.
Porter referred to these forces as the micro environment, to contrast it with
the more general term macro environment. They consist of those forces close to a
company that affect its ability to serve its customers and make a profit. A change
in any of the forces normally, requires a business unit to re-assess the marketplace
given the overall change in industry information. The overall industry
attractiveness does not imply that every firm in the industry will return the same
profitability. Firms are able to apply their core competencies, business model or
network to achieve a profit above the industry average. A clear example of this is
the airline industry. As an industry, profitability is low and yet individual
companies, by applying unique business models, have been able to make a return
in excess of the industry average.
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Fig no: 5.2
PORTERS FIVE FORCES MODEL
Porter's five forces include, three forces from 'horizontal' competition:-
Threat of substitute products,
Threat of established rivals
Threat of new entrants
Bargaining power of suppliers
Bargaining power of customers
THE THREAT OF THE ENTRY OF NEW COMPETITORS
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Profitable markets that yield high returns will attract new firms. This results in
many new entrants, which eventually will decrease profitability for all firms in the
industry. Unless the entry of new firms can be blocked by incumbents, the profit
rate will fall towards zero (perfect competition).
The existence of barriers to entry (patents, rights, etc.) The most attractive
segment is one in which entry barriers are high and exit barriers are low.
Few new firms can enter and non-performing firms can exit easily.
Economies of product differences
Brand equity
Switching costs or sunk costs
Capital requirements
Access to distribution
Customer loyalty to established brands
Absolute cost advantages
Learning curve advantages
Expected retaliation by incumbents
Government policies
Industry profitability; the more profitable the industry the more attractive it will
be to new competitors
THE INTENSITY OF COMPETITIVE RIVALRY
For most industries, the intensity of competitive rivalry is the major determinant
of the competitiveness of the industry.
Sustainable competitive advantage through innovation
Competition between online and offline companies;
Level of advertising expense
Powerful competitive strategy
The visibility of proprietary items on the Web
Used by a company which can intensify competitive pressures on their rivals?
How will competition react to a certain behavior by another firm? Competitive
rivalry is likely to be based on dimensions such as price, quality, and innovation.
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Technological advances protect companies from competition. This applies to
products and services. Companies that are successful with introducing new
technology are able to charge higher prices and achieve higher profits, until
competitors imitate them. Examples of recent technology advantage in have been
mp3 players and mobile telephones. Vertical integration is a strategy to reduce a
business' own cost and thereby intensify pressure on its rival.
THE THREAT OF SUBSTITUTE PRODUCTS OR SERVICES
The existence of products outside of the realm of the common product boundaries
increases the propensity of customers to switch to alternatives:
Buyer propensity to substitute
Relative price performance of substitute
Buyer switching costs
Perceived level of product differentiation
Number of substitute products available in the market
Ease of substitution. Information-based products are more prone to
substitution, as online product can easily replace material product.
Substandard product
Quality depreciation
(THE BARGAINING POWER OF CUSTOMERS BUYERS)
The bargaining power of customers is also described as the market of outputs: the
ability of customers to put the firm under pressure, which also affects the
customer's sensitivity to price changes.
Buyer concentration to firm concentration ratio
Degree of dependency upon existing channels of distribution
Bargaining leverage, particularly in industries with high fixed costs
Buyer volume
Buyer switching costs relative to firm switching costs
Buyer information availability
Ability to backward integrate
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Availability of existing substitute products
Buyer price sensitivity
Differential advantage (uniqueness) of industry products
RFM Analysis
THE BARGAINING POWER OF SUPPLIERS
The bargaining power of suppliers is also described as the market of inputs.
Suppliers of raw materials, components, labor, and services (such as expertise) to
the firm can be a source of power over the firm, when there are few substitutes.
Suppliers may refuse to work with the firm, or, e.g., charge excessively high
prices for unique resources.
Supplier switching costs relative to firm switching costs
Degree of differentiation of inputs
Impact of inputs on cost or differentiation
Presence of substitute inputs
Supplier concentration to firm concentration ratio
Employee solidarity (e.g. labour unions)
Supplier competition - ability to forward vertically integrate and cut out
the buyer
COMPETITION ANALYSIS IN V GUARD INDUSTRIES
Porter’s five force framework helps to make a qualitative evaluation of a firm’s
strategic position. By the conducting this analysis we should be able to understand
that the final external influence upon the organization is the competitive
environment. We should also be able to understand that the competitive strategy
of an organization and the need to secure particular competitive advantage over
competitors are important. We will find that an appraisal of the competitive
environment is vital before plans laid down.
Let us see how the Porter’s five forces are applicable in v guard,
COMPETITORS are:
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V –GUARD INDUSTRIES LTD
Servomax Logistics Everon Kidson
COMPETITION ANALYSIS
Much of the market in which v guard operates in its unorganised and fragmented
of each of the products from other manufactures in domestic or divisions of large
multinational corporations as well as competitors .They compete with their
manufacturers on the basis of product range, product quality, product price after
sales service including factories based on repetition, regional needs and customer
convenience. Their completion varies for each of the products and regions. They
compete different players in different products in different regions. Companies’
major competitors for the stabilizers are vigil, premier, care, Shalimar, Everest,
Safeguard etc.
Major competitors for cables are Finolex , Polycab, anger etc. competitors for
pumps are plays such as Racold, Bajaj, Venus ,Kirloskar .Competitors for solar
water heaters Tata, BT. They also face competition from Crompton greaves,
Hawells, Polar, and Khaitan for electronic fans and APC for the products ups.
Our competition levels vary from each of the product in each region. In addition,
the market share keeps changing constantly with advent of new technologies and
products. In present competitive environment companies which develop effective,
improved or reliable appliances and have strong customer focus in the form of
providing after sales service will be increasingly differentiated from other in the
field.
THREATS OF SUBSTITUTES
Due to the substitutes there is a threat to the v guard industries and this may lead
to decrease in sales which in turn lead to decrease in the profit. The important
threat that v guard is now having is that, many companies are producing TVs’,
washing machine with inbuilt stabilizer. Other reasons are
Current trend is, the use of natural product which is more healthy.
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Zone valve can be used instead of pumps.
BARGAINING POWER OF SUPPLIERS
Profit margin is the point where suppliers could bargain for more profit and the
company which provides maximum profit they promote their particular brand of
the products
V guard has fixed certain standards in terms of price and quality for their
suppliers.
V guard is getting copper wires and inputs from Karnataka, Andrapradesh,
and Maharashtra at low price.
Hence the bargaining power of suppliers is high.
BARGAINING POWER OF CUSTOMERS
From this analysis it comes out that buyer can compete with industry by forcing
down prices of stabilizer and other products
Differentiated products are less ,as stabilizer can only be used for
tvs..,washing machine etc.
V guard produces high quality products which can overcome the
customers bargaining power.
Switching is complicated to the customers because v guard’s brand name
and trust.
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6.1 FINDINGS
The company made public issue in the year 2008
Several energy conservation measures are undertaken by the company
Continuous efforts are made by the R & D department for reducing the
manufacturing costs.
As a result of intensive R & D, the size of the products was reduced
conveniently.
Technology, which aids production, was imported in the year 2007 and
2009.
Technology imported in 2007 was not fully absorbed.
39 % of the shares are held by the promoters of the company.
The competition from the unorganized sector is severe. If the company is
not able to manage competition then it will affect severe growth.
Improper coordination among the superiors and subordinates during
certain situation. This leads to delay in certain orders, or the functioning of
certain product development programmes.
Increase marketing strategies for the promotion of air conditioners. They
adopt direct marketing strategy in order to increase sale and also provides
after sales service. And also buy marketing their product only through
authorised dealers they create a direct relationship with the customers.
Customers help to create a brand image through mouth to mouth
communication which intends to increase the sales of the product.
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6.2 CONCLUSION
V guard industries are the major company of producing consumer durables and
also a company having high goodwill. Now the company is running successfully.
The earnest effort of the management and the willing co-operation of the workers
put it on track successfully.
Now the company is really in the developed stage and is also moving ahead to
import its products. The company is strived to achieve an established position and
reputation through its various marketing strategies.
The dedicated corporate social responsibility that the company has towards the
society and the employees makes V-guard to have a good brand image.
The company is also working hard to achieve its vision ‘let us endeavour to make
V guard a trusted household name’ and as per their effort put on it will achieve its
vision one day.
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6.3 SUGGESTIONS
1) As the production is fast increasing, the energy conservation measures
should be further improved.
2) New and improved products, which suit the needs of the consumers to the
best, should be developed.
3) R & D has been concentrating more on reducing the cost of production. It
should also concentrate on improving the quality of the company’s
products.
4) Technology imported should wholly suit the company’s production needs
so that full absorption of the same is facilitated in future.
5) The company should increase its foreign exchange earnings.
6) At present, the FII’s are only less than a percent of the total shareholders.
The company should popularize itself and the products to attract more
FII’s.
7) The rural markets have not been covered yet. The company should take
necessary steps for the same.
8) The company’s product should be made more competitive than the
unorganized sector to meet with the competition.
9) The company should take necessary steps to control the effect of
continuous price fluctuation of raw materials.
10) Stock of raw materials, especially copper, should be adequately
maintained to avoid price fluctuations.
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