TRAINER’S GUIDE

Completing Sales Contracts and Credit Applications

AQ229 U.S.A. 2229.U1.0217 1

MATERIALS NEEDED FOR

THE SEMINAR

This document is the property of Rena Ware International. It may not be modified, and images and text contained in it may not be excerpted or extracted for any use.

TRAINER’S GUIDE Sales Contracts and Credit Applications that are incorrectly completed cause delays in the shipment of products and even sometimes cause the order to be declined.

This is frustrating for customers as well as Consultants, so it is crucial that every Consultant be trained on how to complete these forms correctly.

Encourage seminar attendees to fill out the copies of the blank RW620 Sales Contract sections as the video goes through the example.

Actually filling out the Sales Contract in addition to seeing it being completed on the video could potentially increase Consultant learning and information retention as much a 90%.

Note: The Participant's Guide and video are available from Rena Ware University. Download the video to your tablet, smart phone or computer and connect your device to a screen or projector to show the video during the training session.

Trainer brings:

• One copy of Trainer’s Guide (AQ229) • "Completing Sales Contracts and Credit

Applications" Video • A copy of the Participant's Guide (AQ230) for

each participant. • Several extra copies of blank Sales Contracts

(RW620) • Extra Pens and Pencils • Chocolates

Participant brings:

• Calculator • Pen or pencil

COMPLETING SALES CONTRACTS AND CREDIT APPLICATIONS (VIDEO)

TRAINER’S GUIDE

Completing Sales Contracts and Credit Applications

AQ229 U.S.A. 2229.U1.0217 2

HOW TO TRAIN THIS SEMINAR This seminar is almost entirely trained through playing the video. For the most part, you will only need to open the seminar, welcome attendees and give logistic information, such as the location of restrooms, etc., and then play the video.

• This seminar is divided into sections or chapters, each one having a One Point Lesson on a section of the RW620 or a different order type.

o Chapter 1: Completing Sales Contracts and Credit Applications o Chapter 2: Cash Sales – Section A-Customer Information o Chapter 3: Total Purchase Price o Chapter 4: Total Cash Price o Chapter 5: Right to Cancel and Signatures - Section E o Chapter 6: Credit Card Sales o Chapter 7: Financed Orders o Chapter 8: Credit Verification Responses o Chapter 9: Credit Application and Cosigner o Chapter 10: Financed Orders -Sections C and D o Chapter 11: The Customer Statement Concerning Sales Presentation

• The Participant Guide (AQ230) for this seminar includes: o A Customer Information sheet o Sample price list o Blank RW620 Contracts (for 3 order types) o Blank RW621 Credit application o RW955 Cosigner Form o RW51 Customer statement concerning Sales Presentation

• The video provides the training and gives the attendees instructions on actions to take during the seminar.

• You may pause the video at any time to answer questions. • Occasionally, you may want to pause the video and check to see if each participant has filled

in the Sales Contracts in the Participant's Guide and to check that no one has fallen behind.

TIPS FROM ONE TRAINER TO ANOTHER • Check the lighting level before the seminar starts. Make sure the lighting is low enough for

people to easily view the video but bright enough for participant’s to fill out the sales form and write any notes.

WELCOME!Welcome to the “Completing Sales Contracts and Credit Applications” seminar. You want to make a difference and you know the Aqua ✓ Nano can be part of the solution. You want to sell the Aqua ✓ Nano to as many people as you can. Making the sale is exciting but the sale is not final until the paperwork is completed and approved. This seminar has been created to make completing the paperwork quick and easy.

This seminar covers the three most prevalent types of orders you will be writing:

• Cash Sales

• Credit Card Sales

• Financed Orders

We will also cover the RW621 Credit application and the Credit Verification process.

This Participant Training Guide contains examples of everything you will need to take this seminar:

• Customer Information

• Price List

• Blank RW620 Sales Contracts (3)

• The RW621 Credit Application

• The RW955 Cosigner Form

• RW51 Customer Statement Concerning Sales Presentation

Important Point to Remember: You will get the best results from this seminar if you fill out the forms as

the video goes through the examples. Some educators estimate that learning and retention are increased

by as much as 90% if you do an activity as well as see it being done in a training. Pause the video as

needed.

COMPLETING SALES CONTRACTS AND CREDIT APPLICATIONSVideo

This document is the property of Rena Ware International. It may not be modified, and images and text contained in it may not be excerpted or extracted for any use. AQ230 U.S.A. 2230.U1.0217 | 1

Participant’s Guide

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 2

Customer’s Personal Information:• Address: 2238 W. San Miguel, Phoenix AZ

• Zip Code: 85015

• Phone No: 602 555-1212

• Cell Phone No: 602 122 - 5555

• Email Address: jsmith01@email.com

• Date of Birth: 01-01-1981

• Social Security Number: 123-44-5566

Employer Information• Workplace: Acme Healthcare Labs, Inc.

• Address: 987 Desert Hill Rd, Phoenix AZ (85015)

• Work Phone: 602 567 – 8901

• Name of supervisor: John Candy

• Occupation: Audiologist

Financial Information• Earned per month: $5,000

• Credit Card: Visa # 1234 – 5678 – 0987 – 6543

• Expiration date: 09/2020

• Creditor: Target

• Account No: 200024680

• Phone No: 1-800 821-5156

• Checking/Saving account: Bank of Arizona

Today is ________________ and your new customer is Jalissa Meredith Smith

Jalissa wants to purchase the Aqua ✓ Nano HD CTU-500 water filter (Current value: $799*)

CUSTOMER INFORMATION

Cosigner’s Info• Name: Gil Grisome (Jalissa’s colleague)

• Address: 1544 E. Lake Park, Phoenix AZ (85023)

• Home Phone: 602 333-7777

• Social Security Number: 246-81-0121

• Date of Birth: 03-31-1975

• Workplace: Acme Healthcare Labs, Inc.

• Address: 987 Desert Hill Rd, Phoenix AZ (85015)

• Work Phone: 602 567 – 8901

• Name of supervisor: Joe Patricks

• Occupation: Chief M.D.

• Earned per month: $6500

References:• Lois Michael (Sister in law) Phone: 602 444-5555 Address: 007 E. San Miguel, Phoenix AZ (85011)

• Sebastian Cruz (Cousin) Phone: 602 888-9999 Address: 234 W. San Miguel, Phoenix AZ (85015)

• Julia Grisome (Friend) Phone: 602 333-7777 Address: 1544 E. Lake Park, Phoenix AZ (85023)

*Price shown is for illustrative purposes only. Model numbers vary by market. Refer to the current price list for actual pricing and model numbers.

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 3

PRICE LIST EXAMPLE

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 4

PRICE LIST EXAMPLE

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 5

(If other than above)

ITEM# DESCRIPTION PRICE

NOTICE TO THE CUSTOMER: 1. Do not sign this agreement if it contains any blank spaces or before you have read the entire agreement, front and back, even if otherwise advised. 2. YOU, THE CUSTOMER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.

INITIAL TO INDICATE THAT YOU HAVE BEEN ORALLY ADVISED OF THE ABOVE DESCRIBED CANCELLATION RIGHTS, AND OF OUR OBLIGATION TO PROVIDE YOU WITH TWO FULLY COMPLETED COPIES OF THIS CONTRACT, FRONT AND BACK, AND TWO DETACHABLE NOTICES OF CANCELLATION:

Spouse or Co-Customer, if purchaser is a minor Date

The first installment is due 30 days after delivery of merchandise, and all subsequent installments are due on the same day of each consecutive month until paid in full. Finance charge begins to accrue upon delivery of merchandise. If you pay off the amount due early, you will not have to pay a prepayment penalty.

Signature of Customer Transaction Date

Seller’s Name

Address

(Name I.C. Code #

Street Office Code

City State Zip Code

10. ANNUAL PERCENTAGE RATE (The cost of your credit as a yearly rate.)

11. FINANCE CHARGE (The dollar amount the credit will cost you.)

12. Amount Financed (5-8) (The amount of credit provided to you on your behalf.) Insert balance from line 9 of Customer Order Form

13. Total of Payments (Installment Balance) (11+12) (The amount you will have paid after you have made all payments as scheduled.)

14. Deferred Payment Price (Total Sale Price) (5+11) The total cost of your purchase on credit, including your down-payment of $

$ $ $ $%

CHECK THE BOXES THAT APPLY:

CASH SALE VISA AMERICAN EXPRESS

MASTER CARD INSTALLMENT CONTRACT DISCOVER CARD

Card # Expiration Date / /

Total purchase price

1. Purchase Price $

2. Handling and Shipping

3. Total (1+2)

4. Sales Tax

5. Total Cash Price (3+4)

6. Initial Down Payment

7. C.O.D.

8. Total Down Payment (6+7)

9. Balance Due (5-8) $

I HEREBY CANCEL THIS TRANSAC TION WITH MY SIGNATURE

Signature of Buyer Date

Account #

Previous Account #

Literature (select one) English Spanish

Approximate Delivery Date

Hostess Name

Date of Party

15885 NE 28th Street, Bellevue, WA 98008 | cs@renaware.com | Customer Service Hot Line: (425) 881-6171 | Hours of Operation: 7:45am-4:30pm PST

(same as #8)

TO CHECK YOUR ORDER STATUS CALL (425) 881-6171 White Copy - Credit Processing / Yellow Copy - Customer / Pink Copy - Customer | Page 1 of 2

RETAIL INSTALLMENT CONTRACT/CUSTOMER ORDER®

CUSTOMER INFORMATION

/ /

Customer Name First, Middle Initial, Last Name

Address Street

/ / City State Zip code

Phone Email

“Ship To” address: (If other than above) Street

/ / City State Zip code

INSER T DATE OF 3 RD BUSINESS DAY FOLLOWING TRANSAC TION DATE:

/ / MM DD YY

/ /

/ /

SALES CONTRACT (RW 620)

CO

MPL

ETIN

G C

ON

TRA

CTS

SALES CONTRACT (RW 620)

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 6

SALES CONTRACT (RW 620)

(If other than above)

ITEM# DESCRIPTION PRICE

NOTICE TO THE CUSTOMER: 1. Do not sign this agreement if it contains any blank spaces or before you have read the entire agreement, front and back, even if otherwise advised. 2. YOU, THE CUSTOMER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.

INITIAL TO INDICATE THAT YOU HAVE BEEN ORALLY ADVISED OF THE ABOVE DESCRIBED CANCELLATION RIGHTS, AND OF OUR OBLIGATION TO PROVIDE YOU WITH TWO FULLY COMPLETED COPIES OF THIS CONTRACT, FRONT AND BACK, AND TWO DETACHABLE NOTICES OF CANCELLATION:

Spouse or Co-Customer, if purchaser is a minor Date

The first installment is due 30 days after delivery of merchandise, and all subsequent installments are due on the same day of each consecutive month until paid in full. Finance charge begins to accrue upon delivery of merchandise. If you pay off the amount due early, you will not have to pay a prepayment penalty.

Signature of Customer Transaction Date

Seller’s Name

Address

(Name I.C. Code #

Street Office Code

City State Zip Code

10. ANNUAL PERCENTAGE RATE (The cost of your credit as a yearly rate.)

11. FINANCE CHARGE (The dollar amount the credit will cost you.)

12. Amount Financed (5-8) (The amount of credit provided to you on your behalf.) Insert balance from line 9 of Customer Order Form

13. Total of Payments (Installment Balance) (11+12) (The amount you will have paid after you have made all payments as scheduled.)

14. Deferred Payment Price (Total Sale Price) (5+11) The total cost of your purchase on credit, including your down-payment of $

$ $ $ $%

CHECK THE BOXES THAT APPLY:

CASH SALE VISA AMERICAN EXPRESS

MASTER CARD INSTALLMENT CONTRACT DISCOVER CARD

Card # Expiration Date / /

Total purchase price

1. Purchase Price $

2. Handling and Shipping

3. Total (1+2)

4. Sales Tax

5. Total Cash Price (3+4)

6. Initial Down Payment

7. C.O.D.

8. Total Down Payment (6+7)

9. Balance Due (5-8) $

I HEREBY CANCEL THIS TRANSAC TION WITH MY SIGNATURE

Signature of Buyer Date

Account #

Previous Account #

Literature (select one) English Spanish

Approximate Delivery Date

Hostess Name

Date of Party

15885 NE 28th Street, Bellevue, WA 98008 | cs@renaware.com | Customer Service Hot Line: (425) 881-6171 | Hours of Operation: 7:45am-4:30pm PST

(same as #8)

TO CHECK YOUR ORDER STATUS CALL (425) 881-6171 White Copy - Credit Processing / Yellow Copy - Customer / Pink Copy - Customer | Page 1 of 2

RETAIL INSTALLMENT CONTRACT/CUSTOMER ORDER®

CUSTOMER INFORMATION

/ /

Customer Name First, Middle Initial, Last Name

Address Street

/ / City State Zip code

Phone Email

“Ship To” address: (If other than above) Street

/ / City State Zip code

INSER T DATE OF 3 RD BUSINESS DAY FOLLOWING TRANSAC TION DATE:

/ / MM DD YY

/ /

/ /

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 7

(If other than above)

ITEM# DESCRIPTION PRICE

NOTICE TO THE CUSTOMER: 1. Do not sign this agreement if it contains any blank spaces or before you have read the entire agreement, front and back, even if otherwise advised. 2. YOU, THE CUSTOMER, MAY CANCEL THIS TRANSACTION AT ANY TIME PRIOR TO MIDNIGHT OF THE THIRD BUSINESS DAY AFTER THE DATE OF THIS TRANSACTION. SEE THE ATTACHED NOTICE OF CANCELLATION FORM FOR AN EXPLANATION OF THIS RIGHT.

INITIAL TO INDICATE THAT YOU HAVE BEEN ORALLY ADVISED OF THE ABOVE DESCRIBED CANCELLATION RIGHTS, AND OF OUR OBLIGATION TO PROVIDE YOU WITH TWO FULLY COMPLETED COPIES OF THIS CONTRACT, FRONT AND BACK, AND TWO DETACHABLE NOTICES OF CANCELLATION:

Spouse or Co-Customer, if purchaser is a minor Date

The first installment is due 30 days after delivery of merchandise, and all subsequent installments are due on the same day of each consecutive month until paid in full. Finance charge begins to accrue upon delivery of merchandise. If you pay off the amount due early, you will not have to pay a prepayment penalty.

Signature of Customer Transaction Date

Seller’s Name

Address

(Name I.C. Code #

Street Office Code

City State Zip Code

10. ANNUAL PERCENTAGE RATE (The cost of your credit as a yearly rate.)

11. FINANCE CHARGE (The dollar amount the credit will cost you.)

12. Amount Financed (5-8) (The amount of credit provided to you on your behalf.) Insert balance from line 9 of Customer Order Form

13. Total of Payments (Installment Balance) (11+12) (The amount you will have paid after you have made all payments as scheduled.)

14. Deferred Payment Price (Total Sale Price) (5+11) The total cost of your purchase on credit, including your down-payment of $

$ $ $ $%

CHECK THE BOXES THAT APPLY:

CASH SALE VISA AMERICAN EXPRESS

MASTER CARD INSTALLMENT CONTRACT DISCOVER CARD

Card # Expiration Date / /

Total purchase price

1. Purchase Price $

2. Handling and Shipping

3. Total (1+2)

4. Sales Tax

5. Total Cash Price (3+4)

6. Initial Down Payment

7. C.O.D.

8. Total Down Payment (6+7)

9. Balance Due (5-8) $

I HEREBY CANCEL THIS TRANSAC TION WITH MY SIGNATURE

Signature of Buyer Date

Account #

Previous Account #

Literature (select one) English Spanish

Approximate Delivery Date

Hostess Name

Date of Party

15885 NE 28th Street, Bellevue, WA 98008 | cs@renaware.com | Customer Service Hot Line: (425) 881-6171 | Hours of Operation: 7:45am-4:30pm PST

(same as #8)

TO CHECK YOUR ORDER STATUS CALL (425) 881-6171 White Copy - Credit Processing / Yellow Copy - Customer / Pink Copy - Customer | Page 1 of 2

RETAIL INSTALLMENT CONTRACT/CUSTOMER ORDER®

CUSTOMER INFORMATION

/ /

Customer Name First, Middle Initial, Last Name

Address Street

/ / City State Zip code

Phone Email

“Ship To” address: (If other than above) Street

/ / City State Zip code

INSER T DATE OF 3 RD BUSINESS DAY FOLLOWING TRANSAC TION DATE:

/ / MM DD YY

/ /

/ /

SALES CONTRACT (RW 620)SALES CONTRACT (RW 620)

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 8

CREDIT APPLICATION (RW 621)

Yrs. Mos.

Yrs. Mos.

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 9

COSIGNER FORM (RW955)

NOTES

Completing Contracts | Participant’s Guide AQ230 U.S.A. 2230.U1.0217 | 10

CUSTOMER STATEMENT CONCERNING SALES PRESENTATION (RW51)