nectar ucmp for uc network video call quality monitoring and … · 2019-12-11 · quality causes a...
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Overview With years of experience and vast innovation, Nectar Services Corp. understands what it takes to meet your UC management needs. From application health, network heath and endpoint health, Nectar has the solutions to improve service delivery across integrated voice, data, video and application solutions by providing the critical performance information you need to easily and proactively manage, monitor and troubleshoot your converged, multi-vendor network.
With the advent of unified communications and collaboration technology, making a video call today is now as easy as dialing a phone number. However, poor audio/video quality is a very common problem seen with off net video calls as
well as video endpoint to video end point. Poor voice and video quality causes a huge impact to the user/customer experience. Nectar’s Unified Communications Management Platform (UCMP) is a complete software suite that not only monitors, alerts and manages the performance of all the elements within a UC network, but also diagnoses the issues and reports on them in real-time, not after the call has ended.
UCF Nectar UC Foundation aggregates Events, Alarms and Polling Data into Live Dashboards. These Dashboards give at- a- glance views of system health that are easily customized to meet business and technical needs. Outages or
degradation are indicated on the Dashboard and Dependency Tree, while CMP immediately alerts the proper engineering resources for troubleshooting and remediation. Nectar Foundation will generate alarms based on:
• System Performance • Services and Database • Gateway Status • Phone and video endpoint Registrations
Nectar’s unique UC Diagnostics software creates real-time, complete video and voice call diagnostics for every session, regardless of platform or client type. It allows the IT staff to collect comprehensive data from the actual voice
or video conversation and instantly associate specific user-reported complaints to any events in any part of the network
Nectar UCMP for UC Network Video Call Quality Monitoring and ManagementProactively Managing for Great User Experiences
SOLUTION SHEET
UCD for Video enables:• Real-time video session health monitoring • Video Session-specific network event correlation • Interface-level visibility into jitter and loss • Video session signaling capture and analysis • Network Device Event Correlation • Live Cisco Video Calls • Separate video session network path • Identification of media quality problems (bracketing) • Video session media analysis indicators and thresholds • Site level tracking of video sessions
UCD SupportsSignaling Protocols
• SIP • SCCP • H.323
Video Codecs
• All standard video codecs such as H.264 and MPEG-4
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The Nectar logo is a trademark of Nectar Services Corp. Other company, product, or service names mentioned herein may be trademarks or service marks of their respective companies. This document may contain forward-looking statements regarding future events or product enhancements. All statements other than present and historical facts and conditions contained in this document are predictions and reflect our current beliefs and expectations with respect to future events. Any forward-looking statements are based on information available to Nectar as of the copyright date, and Nectar assumes no obligation regarding such statements.
ConclusionNectar understands that communications environments are ever evolving from size to network and application complexities. Nectar’s modular framework is designed to address these varying requirements of enterprise organizations and ensures that your client’s investment is protected for financial peace of mind.
Nectar UCMP for Video – Conceptual Architecture
Video Signaling and Media InformationVideo Signaling Key Performance Indicators
• Connection attempts • Session Success Ratio • Min/Max/Avg Active Sessions • Average Duration • Disconnect Delay • Post Dial Delay
Video Media Key Performance Indicators
• Bad/Poor/Fair MOS • Sessions with Excessive RTP Jitter • Sessions with Excessive RTP Network Loss • Mild/Severe Degrade • Missing Media / One-Way Media