nea fuel poverty forum south west · a l r t f l p t st ti ti m 2012. events ... why sponsor the...
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NEA Fuel Poverty Forum
South West5th July 2012
Latest fuel poverty figures
Fuel poverty figures
Hills Review
Final report published
Low income/high required energy spend
Scale of fuel poverty reduces for pensioners
but increases for families with children
Reiterate that targeted heating/insulation
programmes best for alleviating fuel poverty
Further consultation in summer 2012
mpact of Hills
l poverty in England 2010 by current definition and by Hills’ proposals
nition Number of fuel-poor households
% of fuel-poor households
ent 3,536,000 16%
proposal 2,666,000 12%
el poverty remains serious national problem and the
Coalition is solutely committed
to tacking it
Green DealEnergy Company Obligation
Saving Obligation £950 md on delivering large
es of solid wall insulation GD customers. Includes andard cavities; utions to district heating owed as part of package
WI.
Affordable Warmth target £350m
Qualifying benefits; private tenures; any measures including boiler repairs; ASHP but no added score; contribute toward district heating
bjective: to deliver carbon savings & support low income vulnerable consumers - £1.3b
w' third element – Carbon Saving Communities ti £190
ECO supporting low income households?
SC + AW = £540m. Able to pay = £760ERT/CESP/WF 2009/10 = £1.1bills said must be > 50% to be equitablempact Assessment assumes 20% of CSO will be elivered to low income families mpact assessment anticipated that the cost of CO is recovered through energy bill levy –egressive. Unless we make sure all thise eligible aim.
Spending on fuel poverty
‘…the fuel poor…will need additional
support….The sums of money are very
large.’
An additional £728 million to equal
Scotland
nergy Bill Revolution
Put carbon tax revenue into fuel poverty programmes£4 billion p/a over 15 yearsETS and carbon floor price
ww.energybillrevolution.org
HEC (of) A Revival
eg Barker:ECA 'forms an important part of the Government's strategy to ensure coherent and joined-up mplementation of the Green Deal ight across the country.‘
Andrew Warren: set local targets
HHSRS development
Private landlord ignores advice from EHO to not put panel radiatorsLandlord referred to Residential Property Tribunal (RPT) – they find it satisfactoryCouncil appeal to President of Upper Tribunal (Lands Chamber) (UTLC)Appeal upheld – running costs important
onsultation on Vulnerable Customers Strategy
www.whichbigswitch.co.ukNot widen role, but strengthen your ability to intervene where information shows anomalies
Strengthen call for roadmap to 2016
A little less ‘passive observation’ a little more action please!
• Energy Bill Revolution
CESP progress
CESP progress to Dec 2011 (end Dec 2012)15% of total carbon reduction carbon metOn completion, achieve 68% of targetEnforcement could be 10% of company’s annual turnoverLots of SWI and hard-to-treat cavities –mostly controls, boilers and lofts
RHPP opportunities
Additional £10m for social landlordsEmphasis on learning to inform RHIApplication process until 4th July with projects complete by 31st March 2013This is a money-off measures scheme, off gas areas onlyAlso fund metering to better understand performance (ASHP only)Excellent opportunity to gather billing and satisfaction data alongside itEST administering
and available now! l 1 qualifications with in-built literacy and numeracyprinciples of fuel consumption in the home, C&G’s 6281-10 principles of renewable electricity, C&G’s 6281-11 Principles of renewable heat, C&G’s 6281-12 principles of heat loss and insulation, C&G’s 6281-13principles of space and water heating, C&G’s 6281-14
lable soon!estic Green Deal Advisor course being developed in accordance with overnments national occupational standards for green deal advisors and
mmended learning syllabus (not yet agreed)
vering Energy Efficiency Projects A level 4 qualification for those advisors who dy hold the 6281/01 (or previous 6176/01) qualification or who are delivering cts and come with knowledge but require a formal, higher level qualification
arning and E-assessments for NEA’s Energy Awareness course and C&G’s 6281/01 minations available from next year and specifically aimed at engaging with colleges
Training with NEA
Interesting reports
C, The Green Deal and Energy Company Obligation: rnment response to the November 2011 consultation, June
, The True Cost of Energy, April 2012
.parliament.uk/briefing-papers
ted household energy bills explained for all gas and icity customers; Factsheet 97; 31.05.12 ofgem.gov.uk
A l R t F l P t St ti ti M 2012
Events
w website launched – www.nea.org.uk
nference – September 10th, 11th, 12th
otprint awards – applications by 27th
ptember. Nine organisations across England l receive an award of £2,000 to help deliver ew initiative or add value to an existing
oject. One winner of £3,000.
y other announcements?
Warm Front update
Scheme is now operating with £100m to spendHelp us bring the help to those who need itFunding to work with local authorities totarget a mail-out
Consumer Focus and fuel povertyJuly 2012
Overview
Consumer Focus and NEA forumsCommunicating comfortFuel poverty resourcesLocal authority campaign
Why sponsor the NEA fuel poverty orums?
Consumer Focus is the statutory watchdog for energy consumers
e want to:help you to help consumers share information about what workslearn from the experiences of your clients use this to inform our energy policy work
What do we do to help consumers?
Consumer Focus ‒ information, support and tools ‒ help and empower consumers ‒ communications and decisions about electricity & gas suppliers
interactive FAQ, ‘your energy questions’consumer facing leafletsletter templates for energy consumers & advice providersOnline helpfinderInformation on switching energy supplier
What do we do to help advisers?
Consumer Focus supports advisers and frontline staff Phone and on line:p://www.consumerfocus.org.uk/get-advice/advice-agenciesername: Adviceproviderssword: Info4youAdvanced version of ‘your energy questions’ Adviser factsheetsConsumer Community email network Presentations – Policy into Practice
What do we do to help advisers?
sk the adviser’ telephone support service 0844 980 0041
Provides guidance to advice agencies dealing with postal or energy complaints on behalf of their clientsCan advise on how best to challenge a supplier and details of relevant legislationNot a referral service – allows advisers to retain case handling.
Engaging energy consumers in energy fficiencyNew Consumer Focus research report“What’s in it for me?”15 case studies: most address fuel poverty
he concept of exchange
Consumers will take action if he perceived benefits
outweigh the perceived costs of, or barriers to, taking that actionCost is a barrier, but is no upfront cost enough?Other barriers such as hassleWhere is the benefit?
Bring benefits forward
Consumers want clear benefits in the short-termPayback is long-termComfort health and security may be more relevant
Case studies
15 case studiesMostly public sector - reflecting current marketNo silver bulletLessons – Promoting benefits– Reducing barriers– Marketing energy efficiency
Report and free workshops
Engaging energy efficiency
Conclusions
Full learning and recommendations in our report on www.consumerfocus.org.ukChallenges– Evaluation needed to understand applicability elsewhere– Partnerships necessary to build trust, without limiting
competition– Trust, and other factors, will be bespoke to locality– How will lessons be shared?
Workshops: http://consumerfocus.eventbrite.co.uk/
uel poverty resources in England:nergy efficiency
• 2013: WF, CERT & CESP end
• No replacement for Decent Homes
• All Govt spend ends • Only ECO
– Affordable Warmth– Area programme
• £463m for fuel poor: England only
• £540m for GB
inding the money
• Energy Bill Revolutionwww.energybillrevolution.org
• Coordinated by Transform UK− research and advocacy− major parliamentary campaign
•Recycle carbon revenues:−energy efficiency programme
focused on fuel poor− ‘fuel poverty proof’ homes: EPCB
standardf f
Energy bill revolution supporters
Energy bill revolution:Making the economic case
• EBR campaign is a key priority for CF and EFPC– helped fund Verco research:– EFPC encouraged supporters to join
• CF: funded macro-economic research– Cambridge Econometrics & Verco– compares impact of alternative stimulus programmes– GDP, balance of payments and jobs
• Interim findings– investment (£3 – 4bn pa) in EE has much larger impact than:– investment in public services or government capital spending
• Final report due July
Local authority fuel poverty initiative
• Encourage local authority action against fuel poverty• New opportunities
– new HECA guidance– transfer of public health to local government– Green Deal and ECO
• Survey of local authority fuel poverty activity• ‘Local authority fuel poverty commitment’
– similar to Nottingham declaration on climate change– written by EFPC & local authority specialists, with LGA advice
• Dedicated local authority website
Launch of commitment
• Islington Council: 17 October• Agenda:
• Seeking local authority signatories• Public campaign• More info from [email protected]
Minister LGAPublic declaration of support Islington CouncilAnother leading local authority NEADECC: ECO communities fund Health & Well-Being BoardNational Pensioners Convention Launch of LA fuel poverty survey
Identifying homes in need
• Bulk EPC data now available to certain organisations, including local authorities
http://www.communities.gov.uk/documents/planningandbuilding/pdf/2121747.pdf
• All requests for bulk data should go to:[email protected]
SW NEA Forum5th July
Nicky Jones
Evolution
1991 – Loft insulation and draught proofing scheme
1996 – Cavity wall insulation added
2000 – Gas & electric heating added
2005 – Oil heating added
2009 – Major scheme changes – grant increase, e-bid and technical surveys
2013 – The End
The future… ECO the new ‘Warm Front’
Budget
Warm Front scheme re-opened April 2011
evised changes to the qualifying criteria have made it difficult to find eligible households – SAP ratings
his year’s budget £100 million. The scheme ends March 2013
ince 2000, assisted over 2.3 million households
verall spend for the scheme since 2005 = £2.2 billion
Year-to-date
outh West 2011-12Received nearly 6,000 qualifying referralsSpend of £7.5 millionOver 400 insulation measuresOver 2,000 heating measuresCornwall biggest referrer with nearly 1,000 referrals and over £1.5 million spend
rst Quarter figuresReferrals 660Households surveyed 548Spend £712,969
Promotioncent activity
Mendip, South Somerset and North Somerset mailings
Countywide Somerset mailing with over 60’s PSR with WPD
Leaflets – email [email protected]
Articles for newsletters and press releases
Eligibility reminder
Pension Credit - guaranteed or savings credit
Income-related Employment and Support Allowance that includes a work related activity or support component
Income Support or Income-based Jobseekers Allowance and have one of the following:-
- parental responsibility for a child under 5
- child tax credit (which must include a disability or severe disability element for a child or young person)
- disabled child premium
- disability premium (enhanced or severed disability element premium)
- pensioner premium (higher or enhanced pensioner premium)
Projectsational
Working with the 6 major utility companies on making Warm Front referrals
Citizens Advice Bureau having joint branded Warm Front leaflets
egional
Working with North Somerset
Working with NEA in the South East
Stakeholder contacts
seful contacts
For any customer enquiries by stakeholders [email protected] or call 0191 247 3822
For stakeholder complaints [email protected] or call 0191 245 8712
For any system breakdown 0800 408 1437
