NCR SERVICES FOR WIRELESS LANs

An NCR White Paper

Demand for Wireless LAN (WLAN) is continuing to grow, fueled by the increasing business use of tablets, social media and other applications.

NCR Services For Wireless LANs can quickly deliver high-quality, reliable enterprise wireless solutions to your customers.

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NCR, in partnership with

telecommunications carriers around the

world, has successfully designed and

delivered wireless solutions to

Fortune 500® companies for the past

seven years.

With the introduction of new wireless networking

standards that improve speed and reliability, this trend

will continue. Acknowledging that more users rely

on wireless as their primary form of Internet access,

enterprises are now placing wireless enablement as a

priority and investing significant resources to bring

access to users, wherever they need to roam.

NCR can be a valuable resource to help you deliver value-

added solutions to more locations with greater speed and

at higher levels of service. Whether your customers are

local or global, or your solution is a simple self-install or a

complex turnkey design and deployment, NCR will serve

your customers quickly and efficiently—and help you

drive profitable growth.

Our scalability and worldwide reach can drive your growth

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The enterprise wireless LAN market is exhibiting

22% year-over-year growth…

Dell’Oro Group

In addition to improving speed of execution,

NCR WLAN services can significantly expand

your global deployment capabilities. NCR

leverages its global workforce of 13,000

professional service and customer engineers

as well as its world-class training and support

infrastructures to rapidly deploy your WLAN

solutions around the world.

With NCR, you benefit from the expertise of a

leading global service provider, giving you the

confidence that NCR will meet your evolving

business needs.

Let us help you transform your business1

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NCR’s service delivery teams partner with you to

assist with geographic coverage, augmentation

of skilled resources and speed of implementation

in delivering WLAN solutions to your customers.

A uniquely qualifiedstrategic partner2A single point of contact to manage all aspects of your deployment and drive customer delight.

NCR provides services from planning and design through

ongoing maintenance, which minimizes new technology

risks and gives you the advantage in an increasingly

competitive market.

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NCR has built proven methodologies utilizing wireless software applications to perform pre-assessments and site design for on-time, on-budget projects.

NCR has installed over 200,000 access points (APs) into a variety of environments (e.g., greenfield, remedial and replacement), ranging from offices, to stadiums, to oil platforms.

NCR technicians are trained and certified in a variety of technologies, including Cisco® Autonomous, Light Weight Access Point Protocol (LWAPP) and Aruba® Wireless Technologies.

NCR works with our clients to build a delivery model based upon a project or by weekly, monthly or annual engagements at competitive rates.

NCR is TL 9000 certified.

“A truly global service partner like NCR has the depth,

breadth and scale of expertise to enable telecom companies

and system integrators to roll out Aruba’s MOVE™

architecture and associated solutions in a rapid and reliable

way. We’re delighted to be working together.”

Jagdeep Singh, Vice President of Customer Advocacy at Aruba Networks

NCR is uniquely qualified as your wireless networking partner:

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1. Planning and Design• Wireless engagement workbook• Define APs and antenna systems• Define throughput and

user-density criteria

2. Site Assessment and Preparation• Predictive RF analysis• WLAN access point on-site survey• Cabling build-out

3. Procurement• Equipment-as-a-Service (EaaS)

4. Staging• Assemble, load, configure and

test wireless equipment• Minimize out-of-box failures• Minimize installation time

5. Installation and Implementation• Configure APs and controllers• Install APs, controllers and antennas• Validate signal coverage plan• Final site acceptance• Provide as-built documentation

6. De-installation• Power down old equipment• Box and pack equipment• Ship equipment to designated

location

Customer satisfaction is critical to retaining existing customers. Concerns with deployment schedules or new

technology upgrades can diminish perceived value and decrease satisfaction. Deployment services are the

foundation of any successful technology implementation.

How we do it

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4With over 20 years of indoor and outdoor wireless

experience in every imaginable environment, NCR

combines proven methodologies with leading-edge

tools to accelerate WLAN service delivery with reduced

onsite disruptive time and an elevated success rate in

WLAN performance.

These tools and methodologies include:

• Motorola® LANPlanner® for evaluating the

impact of architectural characteristics, user

volumes, application types and virtual placement

of equipment

• AirMagnet® Suite for actions such as collecting

signal strength, determining rogue access points

and assessing co-channel interference

• Intuit® QuickBase® for 24x7x365 secure access to

a comprehensive repository of project data

NCR has managed the installation of more

than 200,000 wireless access points

Differentiated results, regardless of your environment

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With our direct presence in more than 110 countries

and territories and our presence in up to an additional

90 countries and territories through our partners and

distributors, we support self-service solutions around

the world. Whether your customer is a global enterprise

business, a retailer or a multinational bank that needs a

global partner, we’ve got the resources and experience in

place to quickly deploy and support your new solutions.

And with 24x7 flexible service coverage options, you

can be assured of our support wherever your business

opportunities take you.

Working with global leader means you can enter new markets faster than ever before

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Why NCR? NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 300 million transactions daily across the retail, financial, travel, hospitality, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier.

NCR is headquartered in Duluth, Georgia with over 26,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

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