ncc oslo presentation 02.09.15
TRANSCRIPT
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The world’s best workplaces.
NCC Oslo 2nd September 2015
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Tim OldmanPeggie Rothe
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Comfortable with change ?
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Change happens.
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Change happens.
shit/
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2010
Measure the impact of workplaceon employees.
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49countries
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890+workplaces
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108,000+
employee responses
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108,000+
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Activities
Services
Features
What FM services do they use
What physical features do they need
What are employees doing
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LmiWorkplace Effectiveness standard.
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Lmi
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0
LmiPoorly supporting Highly supporting
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0
26/ 271* 31-40 41-50 51-60 61-70 71-80 81-90
224
118113
14
“ Leesman database overall – those properties of greater than 100 respondents
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0
26/ 27131-40 41-50 51-60 61-70 71-80 81-90
224
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+26/ 2710
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Excellence in operational effectiveness +0
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On 29th May 2014
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The design of my workplace enables me to work productively1
1 Leesman database overall – 01.01.15
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The design of my workplace enables me to work productively1
1 NCC Survey 2 – May 2014
75%
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It’s a place I am proud to bring visitors to1
1 NCC Survey 2 – May 2014
83%
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Hosting visitors, clients or customers [10]Larger group meetings or audiences [16]
Planned meetings [03]Informal social interaction [08]
Learning from others [09]Collaborating on focused work [05]Informal, un-planned meetings [04]
Individual routine tasks [14]Using technical / specialist equipment or materials [21]
Audio conferences [07]Individual focused work away from your desk [19]
Individual focused work, desk based [01]Video conferences [15]
Relaxing / taking a break [18]Business confidential discussions [06]
Collaborating on creative work [17]Private conversations [11]
Telephone conversations [02]Thinking / creative thinking [13]
Reading [12]Spreading out paper or materials [20]
0 20 40 60 80 100 120 140Not Supported At All (-3) Very Under Supported (-2) Under Supported (-1) Supported (1) Well Supported (2) Very Well Supported (3)
Which activities are important to you in your work and how well are they supported? Lmi 81.7
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Individual routine tasksLearning from others
Telephone conversationsIndividual focused work, desk based
Informal social interactionIndividual focused work away from your desk
Spreading out paper or materialsUsing technical / specialist equipment or mate-rials Reading
Collaborating on creative workCollaborating on focused work
Thinking / creative thinkingPlanned meetings
Informal, un-planned meetingsRelaxing / taking a break
Audio conferencesBusiness confidential discussions
Private conversationsLarger group meetings or audiences
Hosting visitors, clients or customersVideo conferences
0 10 20 30 40 50 60 70
Which activities are important to you in your work and how well are they supported? Lmi 32.9
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The design of my workplace enables me to work productively1
1 Leesman database overall – 01.01.15
54%
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The design of my workplace enables me to work productively1
1 Leesman database overall – 01.01.15
29%does not!
!!!/
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The design of my workplace enables me to work productively1
1 Leesman database overall – 01.01.15
17%
Hmm.. not sure
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17%
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Fit for purposeEffective
Functional
Sustainable
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World Green Building Council
www.wgbc.org
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Measuring employer employee
relationship
Measuring design quality of building
envelope
Employee engagement
surveys
BREEAMLEED, Probe
etcLeesman Index
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What does an outstanding workplace look like?
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Client Sector Respondents Leesman Lmi
A Corporate Real Estate 127 80.2
B Internet 125 79.7
C Biotechnology 141 76.3
D Real Estate 336 75.3
B Internet 140 75.2
B Internet 256 75.1
E Construction 104 74.4
F Health, Wellness & Fitness 242 74.4
G Banking 154 73.6
H Insurance 453 73.0
I Publishing 121 72.6
J Computer Software 142 72.2
K Architecture & Planning 115 72.2
L Computer Software 180 71.5
M Infrastructure 1342 71.4
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Client Sector Respondents Leesman Lmi Productivity agreement
A Corporate Real Estate 127 80.2 78%
B Internet 125 79.7 83%
C Biotechnology 141 76.3 76%
D Real Estate 336 75.3 88%
B Internet 140 75.2 74%
B Internet 256 75.1 78%
E Construction 104 74.4 75%
F Health, Wellness & Fitness 242 74.4 76%
G Banking 154 73.6 69%
H Insurance 453 73.0 72%
I Publishing 121 72.6 61%
J Computer Software 142 72.2 75%
K Architecture & Planning 115 72.2 76%
L Computer Software 180 71.5 67%
M Infrastructure 1342 71.4 64%
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Client Sector Respondents Leesman Lmi Productivity agreement Pride agreement
A Corporate Real Estate 127 80.2 78% 97%
B Internet 125 79.7 83% 93%
C Biotechnology 141 76.3 76% 80%
D Real Estate 336 75.3 88% 97%
B Internet 140 75.2 74% 86%
B Internet 256 75.1 78% 86%
E Construction 104 74.4 75% 83%
F Health, Wellness & Fitness 242 74.4 76% 91%
G Banking 154 73.6 69% 68%
H Insurance 453 73.0 72% 89%
I Publishing 121 72.6 61% 92%
J Computer Software 142 72.2 75% 70%
K Architecture & Planning 115 72.2 76% 87%
L Computer Software 180 71.5 67% 93%
M Infrastructure 1342 71.4 64% 87%
74%
86%
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Client Sector Respondents Leesman Lmi
N Automotive 382 50.5
O Hospital & Healthcare 104 50.4
P Automotive 2993 50.0
D Real Estate 250 49.6
M Infrastructure 128 49.0
N Automotive 112 48.9
Q Information Technology Services 244 48.7
M Infrastructure 212 48.1
N Automotive 116 47.8
R Commercial Real Estate 198 47.7
N Automotive 496 47.6
M Infrastructure 196 47.2
S Food and Beverages 190 46.7
N Automotive 360 45.7
T Retail 784 45.5
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Client Sector Respondents Leesman Lmi Productivity agreement
N Automotive 382 50.5 48%
O Hospital & Healthcare 104 50.4 39%
P Automotive 2993 50.0 36%
D Real Estate 250 49.6 42%
M Infrastructure 128 49.0 33%
N Automotive 112 48.9 42%
Q Information Technology Services 244 48.7 33%
M Infrastructure 212 48.1 34%
N Automotive 116 47.8 45%
R Commercial Real Estate 198 47.7 37%
N Automotive 496 47.6 46%
M Infrastructure 196 47.2 29%
S Food and Beverages 190 46.7 39%
N Automotive 360 45.7 38%
T Retail 784 45.5 30%
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Client Sector Respondents Leesman Lmi Productivity agreement Pride agreement
N Automotive 382 50.5 48% 27%
O Hospital & Healthcare 104 50.4 39% 30%
P Automotive 2993 50.0 36% 21%
D Real Estate 250 49.6 42% 24%
M Infrastructure 128 49.0 33% 20%
N Automotive 112 48.9 42% 16%
Q Information Technology Services 244 48.7 33% 20%
M Infrastructure 212 48.1 34% 31%
N Automotive 116 47.8 45% 28%
R Commercial Real Estate 198 47.7 37% 29%
N Automotive 496 47.6 46% 33%
M Infrastructure 196 47.2 29% 20%
S Food and Beverages 190 46.7 39% 24%
N Automotive 360 45.7 38% 23%
T Retail 784 45.5 30% 33%
38%
25%
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Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
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Rea
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Thin
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Tele
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plan
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Pla
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or a
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Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting
Perceived support for activities that are importantPrivate office vs. open plan
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Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
ratin
g on
focu
sed
wor
k
Pla
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mee
tings
Col
labo
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Usi
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Vid
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Larg
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Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting Average Satisfaction - Open plan work setting
Perceived support for activities that are importantPrivate office vs. open plan
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• 0/10 workplaces in Top 10 are private offices
• 7/10 entirely or almost entirely open plan
• 3/10 are a mix of open and enclosed spaces
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Profile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
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g on
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wor
k
Pla
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mee
tings
Col
labo
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.
Indi
vidu
al ro
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sks
Rel
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akin
g a
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k
Vid
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onfe
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Larg
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roup
mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting Average Satisfaction - Open plan work setting
Perceived support for activities that are importantPrivate office vs. open plan
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Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
you
r...
Hos
ting
visi
tors
, clie
nts
or c
usto
mer
s
Info
rmal
, un-
plan
ned
mee
tings
Col
labo
ratin
g on
focu
sed
wor
k
Pla
nned
mee
tings
Col
labo
ratin
g on
cre
ativ
e w
ork
Usi
ng te
chni
cal /
spe
cial
ist e
quip
men
t or..
.
Indi
vidu
al ro
utin
e ta
sks
Rel
axin
g / t
akin
g a
brea
k
Vid
eo c
onfe
renc
es
Larg
er g
roup
mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting Average Satisfaction - Open plan work settingAverage Satisfaction of Top 3 performing buildings
Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
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Priv
ate
conv
ersa
tions
Bus
ines
s co
nfid
entia
l dis
cuss
ions
Rea
ding
Thin
king
/ cr
eativ
e th
inki
ng
Tele
phon
e co
nver
satio
ns
Spr
eadi
ng o
ut p
aper
or m
ater
ials
Indi
vidu
al fo
cuse
d w
ork,
des
k ba
sed
Aud
io c
onfe
renc
es
Indi
vidu
al fo
cuse
d w
ork
away
from
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ting
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Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Open plan work setting Average Satisfaction of Top 3 performing buildings
Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
![Page 55: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/55.jpg)
Priv
ate
conv
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tions
Bus
ines
s co
nfid
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cuss
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Rea
ding
Thin
king
/ cr
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e th
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Tele
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Spr
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k ba
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rmal
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labo
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mee
tings
or a
udie
nces
Info
rmal
soc
ial i
nter
actio
n
Lear
ning
from
oth
ers
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Private office work setting Average Satisfaction of Top 3 performing buildings
Perceived support for activities that are importantPrivate office vs. open plan vs. Top 3 performing buildingsProfile of Workplace Activities of those who work in Private office against those who work in an open plan work setting
![Page 56: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/56.jpg)
Satisfaction with Workplace Physical Features of those who work in an Open plan work setting against the Top 3 high performing locations
Var
iety
of d
iffer
ent t
ypes
of w
orks
pace
Art
& P
hoto
grap
hy
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Gen
eral
Déc
or
Des
k / R
oom
boo
king
sys
tem
s
Mee
ting
room
s (la
rge)
Qui
et ro
oms
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orki
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lone
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n pa
irs
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ting
room
s (s
mal
l)
Air
qual
ity
Nat
ural
ligh
t
Sha
red
stor
age
Pla
nts
& G
reen
ery
Acc
essi
bilit
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col
leag
ues
Noi
se le
vels
Offi
ce li
ghtin
g
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sona
l sto
rage
Tem
pera
ture
con
trol
Arc
hive
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rage
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k
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
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ce b
etw
een
wor
k se
tting
s
Cha
ir
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
Div
ider
s (b
etw
een
desk
s / a
reas
)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Average Satisfaction - Open plan work setting Average Satisfaction of Top 3 High Performing Locations
Satisfaction with physical featuresOpen plan vs. Top 3 performing buildings
![Page 57: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/57.jpg)
How many activities can a desk support?
![Page 58: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/58.jpg)
11.7average*
1 Leesman database overall – average number of activities selected as important in respondents role
![Page 59: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/59.jpg)
Sole epicentre of employee productivity
![Page 60: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/60.jpg)
• 6/10 workplaces in top 10 are entirely or almost entirely designated workstations
• 3/10 mix of allocated and non-allocated
• 1/10 entirely or almost entirely unallocated
![Page 61: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/61.jpg)
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
Offi
ce li
ghtin
g
Cha
ir
Mee
ting
room
s (s
mal
l)
Mee
ting
room
s (la
rge)
Air
qual
ity
Spa
ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Per
sona
l sto
rage
Des
k / R
oom
boo
king
sta
tions
Pla
nts
& G
reen
ery
Sha
red
stor
age
Tem
pera
ture
con
trol
Noi
se le
vels
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ider
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etw
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reas
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Art
& P
hoto
grap
hy
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Private or shared office
Satisfaction with physical featuresEnclosed offices
![Page 62: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/62.jpg)
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
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ce li
ghtin
g
Cha
ir
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ting
room
s (s
mal
l)
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ting
room
s (la
rge)
Air
qual
ity
Spa
ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Per
sona
l sto
rage
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k / R
oom
boo
king
sta
tions
Pla
nts
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reen
ery
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red
stor
age
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pera
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con
trol
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se le
vels
Div
ider
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etw
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desk
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reas
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Art
& P
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hy
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Private or shared office Open plan or cubicle
Satisfaction with physical featuresEnclosed offices vs. Open plan
![Page 63: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/63.jpg)
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
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leag
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eral
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or
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ural
ligh
t
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k
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ce li
ghtin
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ir
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ting
room
s (s
mal
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ting
room
s (la
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qual
ity
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ce b
etw
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et ro
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k / R
oom
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sta
tions
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red
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pera
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se le
vels
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ider
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reas
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& P
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hy
Peo
ple
wal
king
pas
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r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%10%20%30%40%50%60%70%80%90%
100%
Private or shared office Open plan or cubicle Flex - Low variety
Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety)
![Page 64: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/64.jpg)
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
Offi
ce li
ghtin
g
Cha
ir
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ting
room
s (s
mal
l)
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ting
room
s (la
rge)
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qual
ity
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ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
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n pa
irs
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sona
l sto
rage
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k / R
oom
boo
king
sta
tions
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reen
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red
stor
age
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pera
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se le
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ider
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reas
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Art
& P
hoto
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hy
Peo
ple
wal
king
pas
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ksta
tion
Arc
hive
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rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%10%20%30%40%50%60%70%80%90%
100%
Private or shared office Open plan or cubicle Flex - Low variety Flex - High variety
Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety) vs. Flexible (high variety)
![Page 65: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/65.jpg)
Info
rmal
wor
k ar
eas
/ bre
ak-o
ut z
ones
Atri
ums
and
Com
mun
al A
reas
Acc
essi
bilit
y of
col
leag
ues
Gen
eral
déc
or
Nat
ural
ligh
t
Des
k
Offi
ce li
ghtin
g
Cha
ir
Mee
ting
room
s (s
mal
l)
Mee
ting
room
s (la
rge)
Air
qual
ity
Spa
ce b
etw
een
wor
k se
tting
s
Qui
et ro
oms
for w
orki
ng a
lone
or i
n pa
irs
Per
sona
l sto
rage
Des
k / R
oom
boo
king
sta
tions
Pla
nts
& G
reen
ery
Sha
red
stor
age
Tem
pera
ture
con
trol
Noi
se le
vels
Div
ider
s (b
etw
een
desk
s / a
reas
)
Art
& P
hoto
grap
hy
Peo
ple
wal
king
pas
t you
r wor
ksta
tion
Arc
hive
sto
rage
Abi
lity
to p
erso
nalis
e m
y w
orks
tatio
n
0%10%20%30%40%50%60%70%80%90%
100%
Private or shared office Flex - High variety
Satisfaction with physical featuresEnclosed offices vs. Open plan vs. Flexible (low variety) vs. Flexible (high variety)
![Page 66: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/66.jpg)
OECD“Productivity remains the biggest obstacle to sustainable economic
recovery”
Organisation for Economic Co-operation & Development
![Page 67: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/67.jpg)
leesmanindex.com
+
![Page 68: NCC Oslo Presentation 02.09.15](https://reader035.vdocuments.site/reader035/viewer/2022062302/58aa94641a28ab85678b5131/html5/thumbnails/68.jpg)
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