navigating mu health care · a primary care medical home allows you and your health care team to...

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RANGELINE ST. N. OAKLAND GRAVEL RD. KEENE ST. to St. Louis to Kansas City MONK DR. TIGER AVE. COLLEGE AVE. STADIUM BLVD. HOSPITAL DR. NEW HAVEN ROAD GRINDSTONE PARKWAY GARTH AVE. FORUM BLVD. CHAPEL HILL 1-70 DR. SE PORTLAND STREET LANSING AVE. VIRGINIA AVE. SMILEY LANE BUSINESS LOOP 70 BROADWAY U.S. HIGHWAY 63 FAIRVIEW ROAD LEMONE IND. BLVD. R O C K Q U A R R Y R D . N I F O N G B L V D . P R O VIDENCE R O A D HITT ST. ROLLINS ST. BERRYWOOD D R. JEWELL AVE. INTERSTATE 70 G R E E N M E A D O W S R O A D SOUTHAMPTON DR. to Ashland Faurot Football Field M 9/16 1 2 5 4 6 7 8 10 9 12 18 20 3 16 16 16 13 15 14 11 Family Medicine in Fayette = PRIMARY CARE Family Medicine in Fulton 1 2 3 4 5 6 7 8 9 11 10 University Hospital Ellis Fischel Cancer Center Missouri Psychiatric Center Patient and Visitor Parking Garage at University Hospital University Physicians Medical Building Missouri Orthopaedic Institute Women’s and Children’s Hospital/Missouri OBGYN Assoc. ENT and Allergy Center of Missouri University Eye Institute East and University Optical East MU ENT Hearing and Balance Center Family Medicine on Keene South Providence Medical Park - Family Medicine/Pediatrics Mizzou Urgent Care Internal Medicine and Pediatrics at Woodrail Internal Medicine on Fairview Road Family Medicine & Missouri OBGYN Assoc. on Smiley Lane Mizzou Quick Care Clinics, at all three Hy-Vee locations 12 13 12 14 16 15 17 19 18 FAMILY MEDICINE in Fulton, MO FAMILY MEDICINE in Fayette, MO 17 HACKBERRY ST. CHURCH ST. HWY 54 HOSPITAL DR. RTE F 18 E. LIBERTY LN. OLD U.S. 63 R E D T A I L D R 19 Family Medicine in Ashland Navigating MU Health Care FAMILY MEDICINE in Ashland

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Page 1: Navigating MU Health Care · A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance

RAN

GEL

INE

ST.

N. O

AKLA

ND

GRA

VEL

RD.

KEEN

E ST

.

to St. Louisto Kansas City

MO

NK

DR.

TIG

ER A

VE.

CO

LLEG

E AV

E.

STADIUM BLVD.

HOSPITAL DR.

NEW HAVEN ROADGRINDSTONE PARKWAY

GAR

TH A

VE.

FORU

M B

LVD.

CHAPEL HILL

1-70 DR. SE

PORT

LAN

D ST

REET

LANSING AVE.

VIRG

INIA

AVE

.

SMILEY LANE

BUSINESS LOOP 70

BROADWAY

U.S

. HIG

HW

AY

63

FAIR

VIEW

RO

AD

LEM

ON

E IN

D. B

LVD.

ROCK QUARRY RD.

NIFONG BLVD.

PRO

VIDE

NCE

ROAD

HIT

T ST

.

ROLLINS ST.

BERRYWOOD DR.

JEW

ELL

AVE.

INTERSTATE 70

GREEN MEADOWS ROAD

SOUTHAMPTON DR.

to Ashland

Faurot Football Field

M

9/16

12

54

6

7

8

10

9

12

1820

3

16

16

16

13

15

1411

Family Medicine in Fayette

= PRIMARY CARE

Family Medicine in Fulton

1

2

3

4

5

6

7

8

9

11

10

University HospitalEllis Fischel Cancer CenterMissouri Psychiatric CenterPatient and Visitor Parking Garage at University HospitalUniversity Physicians Medical BuildingMissouri Orthopaedic InstituteWomen’s and Children’s Hospital/Missouri OBGYN Assoc.ENT and Allergy Center of MissouriUniversity Eye Institute East and University Optical EastMU ENT Hearing and Balance Center

Family Medicine on KeeneSouth Providence Medical Park - Family Medicine/PediatricsMizzou Urgent CareInternal Medicine and Pediatrics at WoodrailInternal Medicine on Fairview RoadFamily Medicine & Missouri OBGYN Assoc. on Smiley LaneMizzou Quick Care Clinics, at all three Hy-Vee locations

12

13

12

14

16

15

17

22

19

18

FAMILY MEDICINEin Fulton, MO

FAMILY MEDICINEin Fayette, MO

17HACKBERRY ST. CHURCH ST.

HW

Y 54 HOSPITAL DR.

RTE F

18

E. LIBERTY LN.

OLD

U.S

. 63

REDTAIL DR19

Family Medicine in Ashland

Navigating MU Health Care

FAMILY MEDICINE in Ashland

Page 2: Navigating MU Health Care · A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance

Filling Your Prescriptions

P (573) 882-8600

F (573) 884-8756

P (573) 882-8300

F (573) 884-3504

MIZZOU PHARMACY - ELLIS FISCHEL ......

Second Floor, T 2000One Hospital Drive, Columbia, MO 65212OPEN 8 a.m. - 5 p.m. Monday through Friday

P (573) 882-8890

F (573) 884-5280

MIZZOU PHARMACY - KEENE STREET ......

404 N. Keene Street, Columbia, MO 65201OPEN 8 a.m. - 8 p.m. Monday through Friday 9 a.m. - 5 p.m. Saturday and Sunday

P (573) 499-6022

F (573) 875-9805

MIZZOU PHARMACY - MISSOURI ......ORTHOPAEDIC INSTITUTE

1100 Virginia Ave., Columbia, MO 65212OPEN 8:30 a.m. - 5 p.m. Monday through Friday

P (573) 884-3020

F (573) 884-3106

P (573) 884-4373

F (573) 882-4843

DRIVE THROUGH AVAILABLE

MIZZOU PHARMACY - ......SOUTH PROVIDENCE

551 E. Southampton Drive, Columbia, MO 65201 OPEN 7:30 a.m. - 7 p.m. Monday through Friday 8 a.m. - 4 p.m. Saturday and Sunday

P (573) 882-3151

F (573) 884-5022

Mizzou Pharmacy provides convenient, friendly and knowledgeable service to all patients. Services include easy online refills, 90 day prescriptions for University of Missouri health insurance plans, and select locations offer bedside medication delivery at discharge, worksite delivery, and free prescription mailing.

4/15

RAN

GEL

INE

ST.

KEEN

E ST

.

to St. Louisto Kansas City

MO

NK

DR.

CO

LLEG

E AV

E.

STADIUM BLVD.

GRINDSTONE PKWY

FORU

M B

LVD.

CHAPEL HILL

VIRG

INIA

AVE

.

SMILEY LANE

BUSINESS LOOP 70

BROADWAY

U.S

. HIG

HW

AY

63

FAIR

VIEW

RO

AD

NIFONG BLVD.

HIT

T ST

.

ROLLINS ST.

INTERSTATE 70

GREEN MEADOWS RD.

SOUTHAMPTON DR.

Faurot Football Field

M

4/15

COLUMBIA, MISSOURIMizzou Pharmacy Locations

1 Mizzou Pharmacy - Ellis Fischel Cancer CenterMizzou Pharmacy - Keene Street (Women’s and Children’s Hospital)Mizzou Pharmacy - Missouri Orthopaedic InstituteMizzou Pharmacy - MU Student CenterMizzou Pharmacy - Fairview

Mizzou Pharmacy - South ProvidenceMizzou Pharmacy - University HospitalMizzou Pharmacy - Hitt Street (University Physicians Medical Building) Mizzou Pharmacy - Smiley Lane

2

345

678

9

71 8

4

3

2

6

5

9

PRO

VIDE

NC

E RO

AD

HOSPITAL DR.

MIZZOU PHARMACY - ......MU STUDENT CENTER

1207 MU Student Center, 911 E. Rollins Street, Columbia, MO 65201OPEN 9 a.m. - 5:30 p.m. Monday through Friday 10 a.m. - 3 p.m. Saturdays (fall and spring semester)

MIZZOU PHARMACY - FAIRVIEW ......

101 S. Fairview, Columbia, MO 65203OPEN 8:30 a.m. - 5 p.m. Monday through FridayCLOSED daily for lunch from 12:30 p.m. - 1 p.m.

P (573) 884-1100

F (573) 884-1103

DRIVE THROUGH AVAILABLE

MIZZOU PHARMACY - ......UNIVERSITY HOSPITAL

Hospital lobby, One Hospital Drive, Columbia, MO 65212OPEN 7 a.m. - 8 p.m. Monday - Friday 9 a.m. - 5 p.m. Saturday and Sunday

MIZZOU PHARMACY - HITT STREET ......

1020 Hitt Street, Columbia, MO 65212 OPEN 8 a.m. - 5:30 p.m. Monday through Friday

MIZZOU PHARMACY - SMILEY LANE ......

2325 Smiley Lane, Columbia, MO 65202OPEN 8:30 a.m. - 5 p.m. Monday through FridayCLOSED daily for lunch from 12:30 p.m. - 1 p.m.

P (573) 817-3555

F (573) 817-3560

DRIVE THROUGH AVAILABLE

9 Convenient Locations

1

2

3

4

5

6

7

8

9

Page 3: Navigating MU Health Care · A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance

After Hours Care

THE RIGHT LEVEL OF CARE

How to Choose

MIZZOUURGENT CARE

MIZZOUQUICK CARE

EMERGENCYDEPARTMENT

Provides treatment for all agesSta�ed by physicians

Emergency DepartmentUniversity Hospital 1 Hospital Drive

Pediatric ER*Women’s and Children’s Hospital 404 Keene Street

*Treats patients from infancy to 18 years.

Open 24 hours a day, 365 days a year

Provides treatment for all agesSta�ed by physicians

South Providence Medical Park 551 E. Southampton Dr.(573) 882-1662

8 a.m.-8 p.m. Seven days a week

*excluding Thanksgiving and Christmas

Pediatric Urgent Care* Women’s and Children’s Hospital404 Keene Street (573) 219-4200 Monday-Friday 5-9 p.m.WeekendsNoon-6 p.m.

*Treats patients from infancy to 18 years.

Treats patients 24 months and older Sta�ed by nurse practitioners and physician assistants

Located at all three Columbia Hy-Vee locations:

25 Conley Road (573) 884-0169405 E. Nifong Blvd (573) 884-01463100 W. Broadway (573) 884-0036

Hours:Monday-Friday7 a.m.-7 p.m.Weekends and Holidays 8 a.m.-4 p.m.

*excluding Thanksgiving and Christmas

ALWAYS CALL 911 IN CASE OF AN EMERGENCY.

vs vs

IF YOU NEED HELP DETERMINING THE RIGHT LEVEL OF CARE, PLEASE CALL OUR 24-HOUR NURSE TRIAGE HOTLINE

(573) 884-2401

Page 4: Navigating MU Health Care · A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance

After Hours Care

THE RIGHT LEVEL OF CARE

How to Choose

MIZZOUURGENT CARE

MIZZOUQUICK CARE

EMERGENCYDEPARTMENT

Use for severe and life-threatening conditions like:

Chest pain or suspected heart attack

Potential stroke symptoms (such as blurred vision or slurred speech)

Complex or multiple medical complaints (e.g. chest pain and shortness of breath)

Diabetic emergencies

Serious broken bones (such as leg or arm)

Severe or worsening abdominal pain

Uncontrolled nausea or vomiting

Choking

Di�culty breathing

Uncontrolled bleeding

Loss of consciousness

Seizures

Drug overdose

Possible poisoning

Head injury or severe headaches

Use for immediate, not life-threatening, health care issues

Joint or muscle injuries

Cuts and burns

Minor head injuries

Rashes and skin infections

Animal bites

Diarrhea, nausea and vomiting

Asthma

Non-severe bleeding

Sexually transmitted infections

Work-related injuries

Fever

Flu and cough

Bronchitis and pneumonia

Sinus infections

Urinary tract infections

Eye concerns

Allergies

*X-ray, lab, and breathing treatments and services available.

Use for simple, common health issues

Cold, cough

Congestion

Fever

Insect bites and head lice

Bladder and urinary tract infection (females only)

Eye irritation and pink eye

Ear pain

Sinus pain

Sore throat

Allergies

Simple rashes

Sports and camp physicals

Flu vaccination

Adult tetanus booster

*X-ray, lab, breathing treatments and procedures NOT available.

ALWAYS CALL 911 IN CASE OF AN EMERGENCY.

vs vs

Page 5: Navigating MU Health Care · A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance

Access your health information. Wherever. Whenever.Take an active role in your health care with just a few clicks.

YOU CAN EASILY:

• Schedule appointments.• Request medication refills.• Message your doctor.• View your doctor’s notes.• Review your test results all from one convenient location.

Our patient portal is secure and in compliance with the HIPAA privacy law, so you can view, store and transmit your health information with ease.

Visit muhealth.org/muhealthe to get started!Once registered, download our MU Health Care app.

Schedule appointments

Request medication refills

Message your doctor securely

View your doctor’s notes

Review your test results

Search the Health Library

Sign Up For Text MessagesReceive your next appointment reminder on your cell phone.

TEXT UPCLINIC TO 622622 TO SIGN-UP

• Patients who receive a text reminder will no longer receive the automated call reminder.

• Standard text messaging rates from your service carrier may apply.

Please note, texting your protected health information is not secure.

Communicating With Your Health Care Team

Page 6: Navigating MU Health Care · A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance

A global MU Health Care Language Services department is available 24/7 to ensure that non-English speaking or limited-English speaking patients, along with deaf or hard-of-hearing patients, receive free language assistance. This assistance includes provision of competent and qualified interpreter services and/or written translation of information/documents that are important to the well-being of the patient.

PLEASE CALL (573) 884-8133 FOR ASSISTANCE.

Communicating With Your Health Care Team

Page 7: Navigating MU Health Care · A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance

Your Patient-Centered Medical Home

Welcome to MU Health Care

WHAT IS PRIMARY CARE?Primary Care is the most important part of your lifelong health care experience. With your primary care team you will build a trusting relationship to allow for the best decisions for your health as you age. Primary care physicians and their health care staff are your first contact for any health problem and will directly address most of your health needs. Rather than limiting their expertise to a specific part of the body or type of health problem, primary care doctors are comprehensive and treat the whole person and focus on preventing illness. Patients with a primary care physicians have better management of chronic diseases, lower overall care costs and higher level of satisfaction with their care.

WHAT IS A PATIENT-CENTERED MEDICAL HOME?A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance. A Medical Home is a place where primary care physicians meet most health care needs for you and your family, genuinely care about you as a person, and desire to provide you with the best patient care. The Home will help you understand and manage your illnesses and coordinate your care to meet your health goals including directing you to community resources. Our physicians will help guide you to specialists when needed and share an electronic health record with them to help communicate about you. Our goals in the Home are to be accessible to you when you need us, centered on you and your family, to provide compassionate care, and to value diversity. We will work to provide care that medical science has shown to be the most effective and high-quality. We use technology to be thorough and precise and are always learning as new scientific information comes along.

WHAT IS YOUR ROLE AS A PATIENT IN THE MEDICAL HOME?The Home is where we want you to be engaged, participating in health care decisions, and asking questions. We want you to feel free to contact us first and at any time if you have a health concern, and understand there is no silly question.

CONGRATULATIONS!THIS PRIMARY CARE CLINIC IS RECOGNIZED BY NCQAA private, non-profit organization dedicated to improving health care quality.

Page 8: Navigating MU Health Care · A Primary Care Medical Home allows you and your health care team to develop a personal health plan through regular check-ups and routine health maintenance

Tell Us How We Are Doing

We want to hear from you

Within the next few days, you will receive an invitation to participate in a patient

satisfaction survey. We would appreciate a few minutes of your time to provide

honest feedback.

As a valued patient of MU Health Care, your opinion matters to us!