navigating change cindy browne objectives >what’s going on during change >our reactions to...
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Navigating Change
Cindy Browne
Objectives
>What’s going on during change>Our reactions to change>Helping ourselves and others
during change>Plan of action
Change Happens When:
(D x V) + FS > R
D = Dissatisfaction with the current state
V = Vision of a better futureFS = First StepsR = Resistance
And Change Happens…
One person at at time
Within any change…
We’re all at different places relative to:
>Our dissatisfaction with the status quo,
>Our vision of the change >Our ability to take those first steps
towards making change happen>Our level of resistance to the
change
So within any change…
things can get a little confusing…
Right Thing
Done
Well
Why We Don’t Change
Right Thing
Done
Well
Why We Don’t Change
Wrong Thing
• Results worsen• Additional effort doesn’t help
Old Right Thing
Done
Well
Change in a Perfect World
Wrong Thing
NEW Right Thing
Done
Well
Right Thing
Done
Well
How Change Really Works
Wrong Thing
Done
Poorly
Right Thing
Done
Well
Why Do We Get Stuck Here?
Wrong Thing
Done
Poorly• Unawar
e• Not
Sold• Fearful
X
Right Thing
Done
Well
How Do We Change?Wrong Thing
Done
Poorly
Create a pathway to new success
The Natural Human Response to Change is….
Resistance!Resistance!
Good Resistance
> Is a natural attraction to the status quo
> Is thoughtful and well intentioned>Helps make the project stronger> Is surfaced so that a dialog can take
place
Unhealthy Resistance
> Is an unthinking attachment to the
status quo> Is stressful for the individual and
the organization>Goes underground where it can’t
be engaged
People + Change = Loss
>Familiar routine and relationships>Expert status & prestige>Long held beliefs and assumptions>Sense of control over our lives
Loss Resistance• Denial • Excuses• Passive-aggressiveness• Drop in productivity and quality
• Increased conflict • Low morale• Health problems• Turnover
People + Change = Loss(Factor B)
>Familiar routine and relationships
>Expert status & prestige>Long held beliefs and
assumptions>Sense of control over our
lives
Designing a Pathway to New Success
>Start where they are - don’t try to design a pathway if they don’t agree that there’s a need for change in the first place!
Unaware/In Denial
>Provide data demonstrating that the current way isn’t working
>Honor the past while moving forward
>Goal - Shared dissatisfaction with the status quo (D)
Not Sold on the New Right Thing
>Provide data demonstrating how the new right thing will provide better results
>Acknowledge potential losses>Goal - Shared vision for a better
future (V)
Agree but fearful of what it means for me
> Create pathway to new success together, based on individual needs
> Assurances that we’re all in this together and we’ll get through it with each other’s support
> No blame/no shame ground rules> Goal: Take first steps towards change
(FS)
Summary
1. Change happens one person at a time and at different rates of speed
2. People naturally resist change due to loss
3. Plan together how to change successfully while overcoming the loss
Change Happens When:
(D x V) + FS > R
D = Dissatisfaction with the current state
V = Vision of a better futureFS = First StepsR = Resistance
Navigating Change
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Cindy [email protected]
651-429-0027