Naveen Choudhary

E-M ail: naveen.chhaba@gmail.com Contact: +91-9980661144

Career Focus: Account Management, Project/ Program Management, Transition/ Transformation

Professional Preface Project Manager with 10+ years of rich IT experience in the area of Project management, Service Delivery. Expertise in project & product life cycles by delivering business value and delighting stakeholders. Presently working with DELL EMC, Bangalore as a Project Manager II. Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions

to drive process improvements, competitive advantage and bottom-line gains. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client

executives and their respective teams. Aware of agile and waterfall project management methodologies; Able to manage large project teams and

known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Areas of Expertise: Leading all phases of diverse technology projects, Building strong customer relationship, Influence & negotiation skill, Ability to apply business management & financial concepts.

Employment Scan

May, 2012 – Till date: EMC2, Bangalore as Project Manager II

Leading cross-functional teams and subject matter experts in the development, planning, and implementation of multiple Infrastructures. Sharing project/program status, issues, results and impacts to local and senior management. Maintains awareness of trends, business conditions and internal processes and practices impacting project/program deliverables.

Accountabilities: Involved in building consulting business offering model for Cloud infrastructure. Identifies areas of risk/opportunities and influences and implements continuous improvements. Defines and reports project/program roadmap, status, development issues and success metrics. Develop tools and analytic to support project/program success factors. Develops communications and presentations and ensures communication of project/program initiatives, messages and status to appropriate parties. Makes recommendations to senior management for continuous improvement. Manages communication and coordination of cross functional teams across multiple areas and with third party partners. Create and monitor Risk Management plan and proactively follow escalation and change control processes Maintain clear and concise progress reports for customer, program delivery manager and sales team Ensure a strong and seamless relationship by maintaining communications about the project to the stakeholders:

sales, customers, vendors and delivery personnel Create budget forecasting based on level of effort and basis of estimate for various project Define scope and create services statement of work (SOW) by working closely with customer and sales team

Attainments: Received Gold award on successfully managing one of the global accounts ICOE. Led teams across broad technical, financial and business disciplines. Focused teams on business objectives and

tracked progress to ensure project milestones were completed on time, on budget and with the desired results. Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change

effectively in rapidly evolving global business environments. Defined processes and tools best suited to each project.

Feb, 2008 – May, 1012: IBM, India as Major Incident Manager (Critical Situation Manager)

Joined as System Operation Specialist in SSO OPS and rose to the position of Major Incident Manager (Critical Situation Manager) for EMEA and AP Geo’s in Oct’ 2010. I acquired my project management and Service Delivery management skills through this role where I led a team of Server System Operations Specialists and managed projects through full life cycle for multi-vendor and multi-protocol complex system environment.

Accountabilities:

Led the smooth transitioning of account directly from customer environment involving 6500 servers across 37 countries to IBM where I worked at various client data centers (UK, US, Canada, China and Hong Kong) Accountable for the activities and resources required to resolve hierarchically escalated major incidents. Performs major incidents escalation evaluations and manages escalation activities. Establishing clear roles and responsibilities within the Major Incident Response Team at the time of Major Incident Develop clear understanding of business impact of each escalation and communicate business imperatives. Initial Evaluation & gathering of facts and contacts, Engagement with Account Team and Interlock with the TIM (Technical Incident Manager) Leads each Major Incident Team and is responsible for ensuring the team members have the necessary skills to respond and resolve escalation. Improvised the quality and utilization of the service line by better skill allocation and implementing real-time visual dashboards for individuals and the team. Plan, review, tracked and deployed projects for the service line. Contributed to Change Management and worked with Business Continuity Plan team to finalize the operations requirements to plan for the capabilities of the Disaster Recovery Implemented Global Delivery Framework (GDF) on the principles of lean methodology to promote delivery excellence by reducing rework, reducing defects and improving efficiency with the use of various tools like MS Project, Pareto chart and Control charts Performed Root Cause Analysis for defects identified by Pareto charts 80-20 rule Subject Matter Expert (SME) for Major Incident management and streamlining Incident management process for

other accounts. Conduct class room trainings to the Incident Managers/coordinators/New Joinees of the accounts to handle high severity incidents (Major Incidents) in an efficient way.

Sept, 2006 – Feb, 2008: IIHT (Bangalore, IN) as System Administrator and Facility

Serve as a trainer for Networking (N+) and MCSE. Also responsible for maintaining the LAN and all the system upgrades.

Accountabilities: Conduct class room trainings for Networking (N+) & MCSE Manage and troubleshoot local area network (LAN) of approximately 55 systems. Install and upgrade the Operating Systems and required software’s. Manage and prepare the time schedules for all faculties.

Trainings Undergone: PMP trained MSP 2010 trained Effective Communication Conflict Management Interpersonal Effectiveness Negotiating for Results

Professional Certifications: PRINCE2 Practitioner Certificate ITIL V3 Intermediate Certificate in IT-SM (OSA) MCP - Microsoft professional certified Information Storage Associate Version 2 (EMCISA) Cloud Infrastructure and Services Associate (EMCCIS)

Academic Credentials:

PGDCA (Post Graduate Diploma in Computer Applications) Makanlal Ch. University (Bhopal) - June, 2006

BCA (Bachelor Degree in Computers) Makanlal Ch. University (Bhopal) – June, 2005

Personal Portfolio:

Date of Birth: 01st Dec, 1981 Local Address: Flat: 203, Sai Shree Alps, Venkateswara Layout,

Mahadevapura, Bengaluru - 560036 (Karnataka) Linguistic Abilities: English, Hindi