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National Primary Care Conference Sustainable Primary Care & New Models: Healthy Prestatyn Iach Dr Chris Stockport

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Page 1: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

National Primary Care ConferenceSustainable Primary Care & New Models: Healthy Prestatyn IachDr Chris Stockport

Page 2: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

Background• Currently ~22,000 patients in Prestatyn area

• Went live in April 2016 following contract resignations

• Decision to run as a Health Board directly managed practice

• Departure from traditional model to an MDT based model, with an emphasis on a ‘social model of care’

• Another ~50,000 patients in BCU run practices, and at varying points of implementing locally-tuned versions

Page 3: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

General principles

• Prudent HealthcareUnderstand what this means – it’s not just for secondary care. It is fundamental for sustainable primary care.

Areas targeted so far have only scraped the surface.

Lots of what we’re doing is overly complex, overly medicalised and adds little discernible value to individuals.

Page 4: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

General principles

• Social Focus‘Medicalise only when necessary.’

Social and lifestyle-related problems are often best managed with social and lifestyle-related solutions.

Page 5: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

General principles

• Risk & InnovationBeware of analysis paralysis

Be risk aware and not risk averse

Be honest about the ‘do nothing’ risks

Page 6: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

General principles

• Contractual basisLets not get distracted by all of this!

‘Directly Managed’ was the only option for Prestatyn.

ALL have advantages and disadvantages. Choose the best contract vehicle for local need.

Collaboration & sharing practice across contractual vehicles is key.

GMS

APMS

Health Board run

Page 7: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

General observations for the future

• GP availabilityWe’ll always need GPs

…. but doing proper ‘GP’ stuff.

There are plenty of other people working in Primary Care who are much better at dealing with some of the things I used to have to deal with.

Page 8: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

Prestatyn

• Common initial misperception was that the driver was GP shortage.

• In fact it created an opportunity with a large enough footing to be able to explore the practicalities of MDT working and model redesign

• Prestatyn was a ‘crisis’ we needed

Page 9: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

The HPI model

There are many influences, but three stand out:

• South Central Foundation, Alaska – NUKA

• Community Health Workers, Brazil

• Bromley by Bow, London

Page 10: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

The HPI model

Population split across 5 (MDT)‘KeyTeams’4 general teams + 1 housebound & care home teams

Page 11: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

The HPI model

Population split across 5 (MDT)‘KeyTeams’4 general teams + 1 housebound & care home teams

Page 12: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

The HPI model: KeyTeams

1.5 GP(s)

Complex medical stuff

Nurse Prac’s

O.T.

The‘demedicaliser’

Pharmacist

Coordinator

KeyTeams = multidisciplinary teams replacing the traditional GP role

per 6,000 pts

Page 13: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

The HPI model: KeyTeams

Supporting all of the teams:

Practice & Treatment Room Nursing

In-house Physio

Audiologist

Mental Health Practitioners

Research Team

Page 14: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

KeyTeam principles

• All team members have an equal contribution to make

• Stable team – professionals get to know how each other works, strengths, interests

• Co-located in one office for all of their admin rather than in ‘own’ consulting room

• Team members are around for advice or to discuss patients they are concerned about

Page 15: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better
Page 16: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

Learning, so far

Page 17: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

MDT glue

Learning, one year in:Non-clinical KeyTeam coordinators

Case holding

Incoming correspondence

Sign-posting

Form filling

Result filingProblem solving

Page 18: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

Learning, one year in:Non-clinical KeyTeam coordinators

• A definite winner!

• Already ….Estimated to have avoided 10,000 face to face appointments through signposting, or direct resolution of issue in the first year

Direct actioning and filing of 75%+ of incoming correspondence. Work ongoing looking at results

Case-holding complex patients

• Training programme created, with support from Bevan Commission

Page 19: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

Learning, one year in:Primary Care Occupational Therapists

Builds upon the NUKA ‘Behaviouralist’ role

Proving to be very successfulextremely well received by public

growing evidence of successful demedicalising

big growth in local partnerships and use of social prescribing

Further to go, including evolving the skill-mix

Page 20: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

Learning, one year in:MDT approach

Space, space, space.

GPs who were previously GMS partners take time to adjust (but can do) - but it takes time and support.

An evolved role for the GP – medical complexity, typically multi-morbidity. The easy stuff has been stripped away. This is not the same role as the traditional ‘salaried GP’ role.

Page 21: National Primary Care Conference · •GP availability Well always need GPs …. but doing proper GP stuff. There are plenty of other people working in Primary Care who are much better

Learning, one year in:Training costs

This isn’t just about GPs – we’re not training enough of ANY advanced practice professional to work in primary care.

Bringing experienced professionals out from secondary care can work, but they still need considerable on-the-job training to adapt and acclimatize.

Don’t underestimate the initial cost of this.