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NATIONAL MICROFINANCE BANK PLC Investor Presentation On the occasion of the African Investment Conference 1 – 2 October 2012, Johannesburg by Mark Wiessing, CEO

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Page 1: NATIONAL MICROFINANCE BANK PLC Investor Presentation

NATIONAL MICROFINANCE BANK PLC

Investor Presentation

On the occasion of the African Investment Conference 1 – 2 October 2012, Johannesburg by Mark Wiessing, CEO

Page 2: NATIONAL MICROFINANCE BANK PLC Investor Presentation

I. Overview of NMB

• NMB at a glance

• Recent history

• Value propositions

II. Operating Environment

• Economy

• Banking sector

III. NMB Performance

• Financials

• L&A, deposits profile

• Loan quality

IV. Investment Considerations

5 November 2012 2

About NMB

Page 3: NATIONAL MICROFINANCE BANK PLC Investor Presentation

I. Overview of NMB

5 November 2012 3

Page 4: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 4

NMB at a glance

Largest bank in Tanzania

$ 1,504 m total assets, $ 45m PBT (6/2012)

Currently sole provider of government transactional banking services

143 branches, present in 124 of 134 administrative districts

Full fledged wholesale, business and personal banking value propositions

1.6 million customers

Page 5: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• Created in 1997 by an Act of Parliament, from the break up of the old National Bank of Commerce into NBC, CHC and NMB

• Privatized in 2005 with the sale of 49% of the shares to a consortium led by Rabobank Group, with government retaining 51%

• Listed in 2008 on the Dar es Salaam Stock Exchange (DSE) with government divesting a further 21% of its shareholding to the public.

• Transformed itself within 5 years into a full fledged retail bank, with full product range targeted at many segments.

• Ownership structure post IPO:

• Rabobank 34.9%

• Treasury Registrar 31.8% (to be sold down to 30%)

• Public Shareholders 33.3% (including consortium members)

5 November 2012 5

Recent history of the business

Page 6: NATIONAL MICROFINANCE BANK PLC Investor Presentation

From: To:

• 100% GOT owned Listed on DSE, 25,000 shareholders

• 600,000 customers 1,600,000 customers

• 1,500 staff 2,700 staff

• 0 ATMs 500 ATMs

• 0 cards Over 1.2 million cards

• No mobile banking 600,000 registered mobile banking users

• Limited product range Full product range

- Savings accounts - Payments / Collections/Trade finance

- Payments - Lending

- Savings and deposits

- Treasury

• 100 branches 143 branches

• Limited technology Real time online nationwide

• Lack of strategy / maintenance Growth

mode

5 November 2012 6

Recent history of the business 2005 – 2011

Page 7: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 7

NMB financial snapshot (USD millions)

2010 2011 2012H1

Deposits 1,223 1,135 1,277

Loans and advances 584 710 768

Revenues 137 169 115

Expenses 83 97 61

PBT 53 65 45

• 25% of banking industry revenues

• 39% of banking industry profit

Page 8: NATIONAL MICROFINANCE BANK PLC Investor Presentation

GOT (Central/Local)

Wholesale (Corporate, NGO/NBFI, Parastatals, Agribusiness)

Business (SME / MSE)

Personal (civil servants, salaried, traders)

Lending - √ √ √

Transactional • Payments / collections • Trade

√ √ √ √

Liabilities • Current / saving • Time deposits

√ √ √ √

Treasury (Money Market, Forex) - √ ~ ~

5 November 2012 8

Key value propositions

Page 9: NATIONAL MICROFINANCE BANK PLC Investor Presentation

Retail Banking

• Retail banking is the foundation of NMB

• Key segments served:

5 November 2012 9

Business lines: Retail

Individuals / Salaried MSME / SACCOs Agric / Amcos

Over 1.6 million customers More than 54,000 MSME customers

2,500 individual farmers

40% of Tanzanians who have a bank account hold their account at NMB

31,000 individuals reached through SACCOs

275,000 households reached through 550 AMCOS

380,000 civil servants Loan book growth 22% YOY

Warehouse receipt financing and input financing

Loan book of TZS 650n

Loan book of TZS 250bn

Key crops: Tobacco, Cashew, Coffee

Seasonal crop financing can peak at TZS 100 bn

Page 10: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 10

Business lines: Retail

• Personal lending book to over 283,000 individuals, mostly civil servants, represents over 50% of total loan portfolio

• MSME lending book represents 10% of total portfolio • Ongoing efforts to improve service delivery across the branch network • Congestion reduced, following revised tariff sheet and increased use of ATMs,

branch POS, and NMB Mobile • Continued focus on liability generation, deposit growth 2012 1H 9% YOY, in line

with market. • Investments in new electronic solutions to accelerate personal banking growth

(instant account opening, POS biometric, MNO integration, Visa / Mastercard acquiring), and to address MNO competition at bottom of market. Overall: Gradually improve / simplify existing offerings mainly through electronic solutions to accelerate retail TZS / FCY liability growth

Page 11: NATIONAL MICROFINANCE BANK PLC Investor Presentation

Wholesale Banking

• Wholesale banking increasing contribution to NMB

• Represents only 20/25% of NMB’s business, but probably already ranked 3 in corporate banking market

• Focus on the nation’s top corporates, non bank FIs NGOs and government entities

• Created new Transactional Banking and Liabilities / NBFI / NGO teams

• Able to offer:

• Short / long term lending solutions (largest single name exposure limit in market)

• Transactional solutions (nationwide payments / collections)

• Electronic banking, internet banking, payroll

• Treasury and trade finance

• Deposits / investments

• Salaried workers’ loans

Overall: Grow from lending focus to include liability generation, transactional and treasury activities.

5 November 2012 11

Business lines: Wholesale

Page 12: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• Annual / bi-annual tender for local and central government banking services

• All transactional business and payroll flows through NMB

• Key Strength: Nationwide presence in 92% of government administrative districts

• Terms of tender can change year on year, business could be split in lots or on other considerations

• Seasonal deposit fluctuations in line with government budget; impacts overall deposit growth predictability

• Developments:

• Gradual migration to electronic solutions

• Improved payroll processing through “single check” (90% of civil servants hold current account at NMB)

• Internet banking for other non payroll payments

Overall: Defend GOT banking business, improve services through electronic solutions and relationship management.

5 November 2012 12

Government banking service

Page 13: NATIONAL MICROFINANCE BANK PLC Investor Presentation

Leadership in distribution:

• Over the last 5 years

• From 100 to 143 branches

• From 0 to 500 ATMs

• 600,000 registered mobile banking users

• Branch network profile:

• 27% of total 521 bank branches in Tanzania

• 55% of NMB branches are in districts where there are no other banks

• 60% of NMB branches are in rural areas

• Double the number of branches of next largest bank

• Sole bank in 76 districts

• Alternative channels include:

• 43% of all ATMs in Tanzania

• The first bank led mobile payments platform

• Launch of branch POS and merchant POS

Overall: Consolidate “bricks and mortar” growth and develop alternative distribution channels.

5 November 2012 13

Distribution

Page 14: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 14

Distribution

Page 15: NATIONAL MICROFINANCE BANK PLC Investor Presentation

ICT / Operations

• Leadership in technology:

• Realtime on line nationwide

• Mobile banking pioneers

• ATM, POS, cards, Pesa Fasta (cardless ATM)

• Crossed over to new cutting edge core banking system (Flexcube) in 2011

• 120 out of 143 branches are on fibre

• All branches have wireless fail over

• Increasing ratio of electronic transactions to total transactions processed

• Increasing number of electronic transactions per customer

• Continued opportunity for productivity improvements (process redesign)

• Number 1 card issuer with 1.2 million active proprietary cards

Overall: Consolidate existing platforms, develop alternative electronic distribution channels, seek productivity gains.

5 November 2012 15

Technology

Page 16: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• Sustainably / sufficiently profitable

• Perceived as the people’s bank: broad based, affordable

• Urban / rural distribution

• Employee and customer satisfaction

• Use technology advantage to achieve benefit of scale at low cost

• Target lead position in the chosen retail and wholesale markets

• Exceed market growth rates

• Efficiency ratios to trend to market / Africa best practice

• Leadership in agriculture and government banking

5 November 2012 16

NMB Aspirations

Page 17: NATIONAL MICROFINANCE BANK PLC Investor Presentation

II. Operating Environment

5 November 2012 17

Page 18: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• Limited impact of global crisis

• Consistent GDP growth at 6 – 7% pa

• Government revenues pressured by reduced donor flows; deficit of 6.7%

• Accelerating current account deficit (over 10% of GDP)

• $3.5 billion reserves, $10 billion imports (4 months cover)

• Tight monetary policy stance since late 2011

• Inflation peaked in 2011 at 19.8%, edging down (15.7% in July 2012)

• TZS / USD volatility in 2011 has stabilized at just under TZS 1600 / USD

• Treasury bill and bond yields picked up significantly towards year end 2011 in line with inflation

• Continued tight money markets in 2012 but rates edging down below mid teens

• Vulnerability of the economy to uncertain donor flows, commodity prices (food, crude oil) and power supplies/tariffs

Overall marginally weaker environment but outlook positive

5 November 2012 18

Tanzanian Economy

Page 19: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 19

Fx and Inflation

Inflation Daily QTZS= 1/3/2011 - 9/28/2012 (UTC)

Line, QTZS=, Bid(Last)

9/19/2012, 1,567

Price

/USD

0

1,480

1,520

1,560

1,600

1,640

1,680

1,720

1,760

J F M A M J J A S O N D J F M A M J J A S

Q1 2011 Q2 2011 Q3 2011 Q4 2011 Q1 2012 Q2 2012 Q3 2012

Weighted Average Rate

-

5.00

10.00

15.00

20.00

25.00

91 days

182 days

364 days

Treasury Bill Trend

- 2.00 4.00 6.00 8.00

10.00 12.00 14.00 16.00 18.00 20.00

2 year

5 year

7 year

10 year

Treasury Bond Trend

0.00

5.00

10.00

15.00

20.00

25.00

30.00

35.00

40.00

45.00

Jan

-11

Mar

-11

May

-11

Jul-

11

Sep

-11

No

v-1

1

Jan

-12

Mar

-12

May

-12

Jul-

12

Inflation Rate - Headline

Food Inflation Rate

Energy Inflation Rate

Non Food Inflation Rate

Non Food and nonEnergy Inflation Rate

Page 20: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• 49 licensed banks operating in a USD 25 billion economy; 521 bank branches predominantly located in urban areas

• 8 banks represent 75% of the industry, top 3 represent 50%

• Further upside potential for the industry due to low penetration levels

• 12% of bankable population are banked

• 65% of monetary base is outside the banks

• Deposits to GDP about 30% (2006: 24%)

• There was a slowdown in industry deposit growth in 2011 (15%) and in 1H 2012 (7%), from highs in mid twenties

• 30% of industry deposits are estimated to be in foreign currencies

• Average deposit rates in industry trending up to 8%, while average lending rates edging down at 14%: margin compression

• Sector profitability reducing (average ROA 2.5%, average ROE 13.6%)

5 November 2012 20

Banking Sector Summary

Page 21: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• Advent of mobile payments by MNOs (“trust account” values said to exceed TZS 200 billion)

• Mobile payments regulatory environment being developed

• Stiff competition on customer liabilities, industry average cost of funds up to 8%, marginal cost of funds may exceed Treasury Bill rates

• New / smaller banks willing to tolerate less than rational pricing on loans and deposits; 6 new banks since June 2011

• Agency banking not seen yet, but a distinct possibility, supported by regulators

• Harshest competition at the very top, and increasingly at the bottom of the pyramid

• Total bank branches grew from 487 to 521

5 November 2012 21

Increased Competition

Page 22: NATIONAL MICROFINANCE BANK PLC Investor Presentation

NMB Top 3 Big 8 The rest Market

Ratios

LDR 61% 60% 63% 84% 68%

NPL 3% 8% 7% 7% 7%

NIM 11% 3% 1% 2% 4.4%

C/I (operating) 56 69 67 76 71

%Growth YOY

Deposits 9 13 8 3 7

Loans 15 15 16 25 18

Revenues 41 19 15 -18 13

Expenses 35 30 27 62 23

Profit 48 2 -3 -18 -3

5 November 2012 22

Market Comparables (June 2012)

Page 23: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 23

Market Comparables (June 2012)

DEPOSIT MARKET SHARE

ADVANCES MARKET SHARE

Total Operating Income

NMB Plc18%

CRDB Plc23%

NBC11%

SCB7%

Citi3%

Stanbic5%

Exim5%

Barclays4%

Others24%

June, 2012

NMB Plc17%

CRBB Plc

19%

NBC12%

SCB9%

Citi4%

Stanbic5%

Exim6%

Barclays4%

Others24%

June, 2011

NMB Plc17%

CRDB Plc22%

NBC10%

SCB9%

Citi2%

Stanbic7%

Exim6%

Barclays4%

Others23%

June,2012NMB Plc

18%

CRDB Plc

21%NBC12%

SCB9%

Citi2%

Stanbic7%

Exim6%

Barclays4%

Others21%

June, 2011

NMB Plc26%

CRDB Plc19%NBC

8%

SCB8%

Citi3%

Stanbic6%

Exim5%

Barclays4% Others

21%

June, 2012NMB Plc

22%

CRDB Plc18%

NBC12%

SCB9%

Citi4%

Stanbic6%

Exim5%

Barclays4%

Others20%

June, 2011

Page 24: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 24

Market Comparables (June 2012)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

2008 2009 2010 2011 2012H1

Total Revenue

NMB

Top 3

Top 8

The rest

Page 25: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 25

Market Shares Comparables (June 2012)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

2008 2009 2010 2011 2012H1

Fees and Commision

NMB

Top 3

Top 8

The rest

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

2008 2009 2010 2011 2012

Trading Income

NMB

Top 3

Top 8

The rest

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

2008 2009 2010 2011 2012

Loans and Advances

NMB

Top 3

Top 8

The rest

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

2008 2009 2010 2011 2012

Customer Deposits

NMB

Top 3

Top 8

The rest

Page 26: NATIONAL MICROFINANCE BANK PLC Investor Presentation

III. NMB Performance

5 November 2012 26

Page 27: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 27

NMB Financial Performance 2011

2011 (TZS billion)

2010 (TZS billion)

Change (Percentage)

Revenues 266.5 200.0 33%

• NII (net interest income) 184.2 130.4 41%

• NFI (non funded income) 82.3 69.6 18%

Cost (152.0) (119.9) 27%

• Staff (63.6) (46.5) 37%

• OPEX (88.4) (73.4) 20%

Impairment (11.7) (1.7) 588%

PBT 102.8 78.4 31%

PAT 71.9 53.9 33%

Loans & Advances 1,124 857.7 31%

Deposits 1,797.4 1,804 (0.4)%

Page 28: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• Total income up 33% to TS 266.5 billion

• Total assets up 2% to TZS 2.15 trillion

• Customer deposits growth slow compared to market, including as a result of

• Migration to MNO

• Discouraging 3rd party – OTC remittances

• Trade offs on market share versus cost of funds

• Non interest income 32% of total income

• NPL ratio remains acceptable at 2%

• ROE remains at a commendable 25%

• Strong growth in loans and advances at 31%

• Loan to deposit ratio at 63% with continued scope for growth

5 November 2012 28

NMB Financial Performance 2011

Page 29: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 29

NMB Financial Performance 1H 2012

2012 1H (TZS billion)

2011 1H (TZS billion)

Change (Percentage)

Revenues 180.7 128.3 41%

• NII (net interest income) 130.1 84.2 55%

• NFI (non funded income) 50.5 44.0 15%

Cost 95.4 70.9 35%

• Staff 41.1 31.0 33%

• Opex 54.3 39.9 36%

Impairment 11.1 6.0 86%

PBT 74.1 52.3 44%

PAT 51.8 35.1 48%

Loans & Advances 1,211.3 1,051 15%

Deposits 2,013.6 1,852.3 9%

Page 30: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• Revenues up 41% on good loan volume growth and increased rates

• F&C slow in first half due to impact of delayed agro-voucher scheme, recognition of loan fees

• Staff cost up on once-off salary adjustment on top of usual inflationary adjustment

• Impairment up on account of volume increases and operational issues on installment deductions

• NPL edged up to 3.2% (industry average 7%)

• PBT and PAT up over 40%

• ROE increased to 33%

• Still very low cost of funds

• Deposit growth at 9% recovering to market growth rates (amendment tariff sheet and deposit campaigns)

5 November 2012 30

NMB Financial Performance 1H 2012

Page 31: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 31

Balanced Asset structure

2009

Corporate Loans& Ods

Retail loans

Cash / BOT Securities

Non earning Assets

2010

Corporate Loans& Ods

Retail loans

Cash / BOT Securities

Non earning Assets

2011

Corporate Loans& Ods

Retail loans

Cash / BOT Securities

Non earning Assets

2011H1

Corporate Loans& Ods

Retail loans

Cash / BOT Securities

Non earning Assets

2012H1

Corporate Loans& Ods

Retail loans

Cash / BOT Securities

Non earning Assets

2009 2010 2011 2011H1 2012H1

Corporate Loans& Ods

245,621 242,253 278,582 277,784 318,326

Retail loans 426,959 615,532 844,936 773,268 892,989

Cash / BOT Securities

952,624 1,185,497 952,133 1,066,869 1,006,160

Non earning Assets

44,129 63,799 90,794 83,871 133,610

Total 1,669,333 2,107,081 2,166,445 2,201,792 2,351,085

Page 32: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 32

Quality Assets

Gross L&A NPL Cumulative Impairment

Impairment charge for period

Gross L&A NPL Cumulative Impairment

Impairment charge for period

2009 672,579 25,811 16,598 7,025

2010 857,786 32,288 16,965 1,674

2011 1,123,518 18,128 11,752 2,863

2011H1 1,051,052 19,840 14,182 5,981

2012H1 1,211,315 39,243 26,810 5,063

Page 33: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 33

Satisfactory impairment coverage

NPL ratio (%) NPL coverage ratio (%)

Impairment Allowance on gross loans &

advances (%)

Impairment charge on loans

& advances (%)

2009 4% 64% 2% 1%

2010 2% 85% 2% 0%

2011 2% 86% 1% 1%

2011H1 2% 71% 1% 1%

2012H1 3% 68% 2% 1%

NPL ratio (%) NPL coverage ratio (%) Impairment Allowance on gross loans & advances (%)

Impairment charge on loans& advances (%)

Page 34: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 34

Diversified funding structure

Deposits from customers

Deposits from banks

Shareholder funds Total

2009 1,459,719 0 192,239 1,651,958

2010 1,804,006 29,442 230,520 2,056,272

2011 1,797,479 31,970 284,359 2,113,808

2011H1 1,852,321 58,057 247,612 2,157,990

2012H1 2,013,684 2,236 311,247 2,327,167

Deposits from customers

Deposits from banks Shareholder funds Total

Page 35: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 35

High proportion of core deposits

2009 2010 2011 2011H1 2012H1

Current 955,849 921,282 864,146 903,067 987,405

Savings 488,637 847,894 915,476 923,728 947,964

Time / Other 15,232 34,830 17,857 25,526 78,315

Total 1,459,719 1,804,006 1,797,479 1,852,321 2,013,684

2012H1

Current

Savings

Time / Other

2011H1

Current

Savings

Time / Other

2011

Current

Savings

Time / Other

2010

Current

Savings

Time / Other

2009

Current

Savings

Time / Other

Page 36: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 36

Solid earnings profile and ratios

47.8% 51.3%

56.7% 57.7% 62.5% 60.6% 60.2%

0%

10%

20%

30%

40%

50%

60%

70%

2010Q4 2011Q1 2011Q2 2011Q3 2011Q4 2012Q1 2012Q2

Loan to deposit ratio

27 25

39

31

40

34

49

55

-

10

20

30

40

50

60

2010Q3 2010Q4 2011Q1 2011Q2 2011Q3 2011Q4 2012Q1 2012Q2

Quarterly earnings

2.5% 2.8% 3.1% 3.1% 3.2% 3.5% 4.1%

22.5% 24.4% 27.2% 26.0% 24.5% 26.6%

31.6%

0.0%

10.0%

20.0%

30.0%

40.0%

2010Q4 2011Q1 2011Q2 2011Q3 2011Q4 2012Q1 2012Q2

RoAA RoAE

60.3% 50.2%

55.3% 55.1% 57.2% 50.3% 52.8%

0%

20%

40%

60%

80%

2010Q4 2011Q1 2011Q2 2011Q3 2011Q4 2012Q1 2012Q2

CIR

Page 37: NATIONAL MICROFINANCE BANK PLC Investor Presentation

IV. Investment Considerations

5 November 2012 37

Page 38: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 38

NMB Investor Summary

2008

2009

2010

2011

Earnings per share 97.4 95.1 108 143.68

Earnings per share growth % 25.40% -2.4% 13.6% 33.03%

Dividends per share (Adj) 30.0 31.4 35.6 50

Dividend per share growth % 36.4% 4.7% 13.4% 40.4%

Total Dividends (TZS billions) 15 16 18 25

Pay-Out Ratio (%) 30.8% 33.0% 33.0% 34.0%

Dividend Yield (%) 3.1% 3.9% 5.5% 6%

NAV (Tshs per share) 320 384 462 568

NAV Growth rate 31.2% 20.0% 20.3% 22.94%

Market capitalization (TZS billions) 485 405 330 425

Page 39: NATIONAL MICROFINANCE BANK PLC Investor Presentation

5 November 2012 39

Share trading performance (30 June 2011)

Date Share price

2012 June 30th TZS950

Share price on IPO TZS600

12 month high TZS960

12 month low TZS830

Trading volume 2012H1 16.5% of total market

Price earnings 5 times

Price to book 1.5times

Page 40: NATIONAL MICROFINANCE BANK PLC Investor Presentation

Foreign investment on the DSE

• Low liquidity but banks among most liquid counters • Cheaper valuations compared to other African markets • Possible upside from further opening up of DSE to EAC investors • Maximum 60% foreign ownership per counter • Institutional investors to own maximum 5% of issued shares of any company • Portfolio investors may be required to prefund share purchases before the trade • Limited custodians

5 November 2012 40

Dar es Salaam Stock Exchange

- 100 200 300 400 500 600 700 800 900

1,000

NMB

CRDB

SHARE PRICE

Page 41: NATIONAL MICROFINANCE BANK PLC Investor Presentation

• Solid performance of the bank

• Continued focus on long term sustainability through:

• Liability generation and non interest income

• Prudent risk and credit practices

• Adequate capitalization

• Operational and financial efficiency

• Increased scrutiny of costs, productivity and distribution models

• Embed new core banking system

• Inherent risks remain:

• Government banking services

• Interest rate developments

• Loan portfolio deterioration

• Competitive pressures (banks, mobile network operators)

• Favorable outlook 2012 / 2013

5 November 2012 41

Conclusion