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National League of Postmaster’s, The Education Organization

Michigander

Official Publication of the National League of Postmasters

Michigan Branch

Editor, Peggy Swander, Postmaster Osseo, MI. and Co-Editor, Deb Ladner, Postmaster, Retired Sep/Oct 2012

2012-2013 Michigan Branch State Board

Left to right: Jean Dirkse- Auxilliary President, Kathy Hansen- Treasure, Lora Harmann-Secretary, Julie Peterson-Vice President, Judy Buffmyer-Retirees President, Fred Smith-Executive Vice President, Denise Owen-President, Jim Pock-Vice President, Catherine Davis- De Loach -Vice President. Not pictured- Cynthia Zeigler-Vice President

IN THIS ISSUE: PICTURES FROM 3 DIGIT MEETING. ARTICLES FROM BOARD MEMBERS. PICTURES FROM THE 100TH STATE CONVENTION. REMEMBERING PAST STATE PRESIDENT, CHUCK JARRETT NEWS FROM THE LEGISLATION CHAIR, CATHERINE DAVIS-DE LOACH ARTICLE FROM DENISE OWEN, STATE PRESIDENT LIST OF BOARD MEMBERS AND THEIR PHONE NUMBERS WHAT TO DO IF QUESTIONED BY OIG OR POSTAL INSPECTORS And a bunch of other stuff to read too!

2 MICHIGANDER, NATIONAL LEAGUE OF POSTMASTERS MICHIGAN BRANCH Sept/Oct 2012

Losers take chances; winners make choices." --~Denis Waitley

“In a time of rapid change, standing still is the most dangerous course of action.” ~Brian Tracy

You must be on top of change or change will be on top of you." ~Mark Victor Hansen What the caterpillar calls the end, the rest of the world calls a butterfly.” ~Lao Tzu “(As a leader,) you have to enable and empower people to make decisions independent of you. As I've learned, each person on a team is an extension of your leadership; if they feel empowered by you they will magnify your power to lead." ~ Tom Ridge

Very Important Financial reminder – when calling the help desk for any financial reason keep a log or file which includes the ticket number, person’s name, phone number and the directions they supplied for the fix of the problem. This applies to POS, APC and for any financial difference they assist with correcting. When an error is discovered during an audit, work to fix the shortage or overage immediately, taking time to document everything you have done to correct the error. It may save you from paying money back to the USPS if it involves a shortage. If you cannot figure it out, call for help on correcting the error. Don’t wait until after the OIG interviews you to call a League Adverse Action counselor. This is just a reminder – never under any circumstances use your Postal Credit card for personal purchases, you can loose your job. It doesn’t matter you had full intent to pay the balance immediately – don’t do it! It doesn’t matter if you feel you are in dire straits because of the holidays, not having your job would be a more dire situation. The Postal Service will not tolerate “floating you a loan.” On August 9th, the Detroit District held a Bio-Decontamination hazmat drill which included participation of volunteers of USPS and the Oakland County Hazmat Team, (which consist of several County Departments). The drill started with us going out to the parking lot to a tent where you took off your clothes, put on a red plastic bag, placed your belonging in another plastic bag to give to the hazmat member collecting the clothing/belongings. Next it was off to the Hazmat Team’s new special showers which consisted of 10 shower stalls and each had 3 chambers, 1 with a soap spray, the next was for rinsing and the 3rd was to dry off & get dressed into your new blue jumpsuit. We then boarded a bus and were briefed by a County Healthcare person on the process of medicine dispensing as we were bused to another location. The off site location was staffed by USPS volunteers completing required paperwork and county health care workers dispensing medicine. The volunteers were transported back to the Metroplex where they provided feedback on anything which would improve the process during a real hazmat exposure. Not only did the USPS emergency response benefit from the drill, the several county agencies participating also received feedback from the volunteers to assist with improving their processes.

A few years back I read an article written by Zig Ziglar about “On Fixing Problems”. This is what I ‘got out of it” Question: Can you remember a day when you did not have some "problem," irritation, disappointment, defeat or set-back of some kind? It might be having to make an unexpected stop at the service station because your mate drove your car and neglected to refill it. Or maybe your boss gave you incomplete information on an important project and now you have to start all over.

The big issue is not the problems; they're part of life. The issue is how to handle the problems. Do you let a simple problem dictate to you how you should behave the rest of the day, even to the way you deal with other people? Sometimes that's hard to do, but ask yourself the question, "What real difference does this make in my life tonight, or even in the morning?" In most cases you'll realize that it really doesn't matter. With that in mind, you'll be able to forget the problem of the moment and move on.

Conclusion: You can take control of your own thoughts, actions and emotions, which mean you can take control of your life. The best way to deal with problems is to re-order your thinking and see them as opportunities to grow or mature. It also helps to remember that if there were no problems in your job, chances are good you would not be needed. Chances are also good that the greater the difficulties, the greater the need for you to be there to handle them. That's the reason you're on the payroll.

Denise Owen, State President OIC, Sterling Hts/Utica Important Thoughts……


National Convention in Orlando FL Several of us just returned from a very informative and exciting League National Convention in Florida. We heard quite a few speakers, National League President, Mark Strong, PMG Pat Donahoe, Chief Operating Megan Brennen and Area VP Jo Ann Feindt, who all spoke on the changes that are already here and those in our future. President Mark said part time offices are another step toward closure but continues to provide good service. Provide guidance to the PMR’s and encourage them to provide good service. The PostPlan is the Postal Service’s plan and life as we know it has changed but most offices are still open. Mark also said offices would be gaining responsibilities such as managing another office, SOX compliance, and more. Make sure all you work credits for SOV are credited before September 30th, examples are collection time and permit mailings. PMG, Pat Donahoe informed us that Amazon.com biggest seller was diapers. He also said many companies are discovering that paper advertizing is the best, such as the mail delivered by the USPS. A change in product shipping may include the shipping of beer and wine also. PMG, Pat said a cost cutting measure would be to move toward centralized delivery such as CBU’s, which would save 7 billion or curbline motorized would save 3 billion. Headquarters has reduced office space from 7 separate buildings down to one. And 5-day delivery would happen in the future. Real-time scanning (will also include identifying the whereabouts of the carriers within a 5 minute time span) will be rolled out in the fall and will be nationwide sometime next year. Chief Operating Megan Brennen spoke about although the USPS is delivering less mail to more addresses, more than ever before but we don't have enough mail for the 461 mail processing plants to keep going. She also said that although everybody loves the post office they're not using it like they did. Recession proof management in tough times, lead from the front, be visible and reinforce purpose of “it’s all about service”. Area VP, Jo Ann Feindt’s message was to execute the plan correctly so the communities and customers do not think we let them down and resulting an office closing because we didn’t do our job, making sure your office is receiving all work credits and data base is correct. She also stated as a Postmaster, you have the power to influence your employees, as they represent you servicing our customers.

L to R: Wil Walthers-Hazel Park, Denise Owen-Clarkston, Joanna Zimmerman-Farmington, Brenda Ernst-Birmingham, Kim Donjte-Roseville, Mike Bembis-Algonac. Congrats and good luck in your new position.

Newly appointed Postmaster’s taking the

oath of office, POOM 3 Detroit District


Makin’ Lemonade Peggy Swander Postmaster, Osseo, MI When life gives you lemon’s, make lemonade. Lots of us are looking at our careers these days, thinking that it’s a lemon. I’m going to try to give you some tools to make your career lemonade, something sweet to be had when the heat of the day gets to you. Tool number 1; look at your attitude. Are you drowning in the “what are they going to do in this situation” pool? Get someone to throw you a life jacket, and change that suit to one that is going to keep you floating. Tool number 2; look at your eCareers profile. Is it current? Do the qualifications address all nine KSA’s? Does it represent your picture in a good light? Fix the spelling mistakes and make sure to have a STAR format, make expecially sure you have an R, tell what result you got. Tool number 3; I know you are feeling alone. You are not without resources. Find a mentor, find a friend, find a sounding board and vent. Call a retired postmaster. Tool number 4; continue to prove your worth. I know that most of you wondered what on earth you were going to do when the 16’s and below heard the POStplan announcement on May 8th. I just have to say it, I’m so proud of all of us. We proved our worth when we all got up the next morning, and came to work. We waited on customers, answered the phone, sorted the mail, reported on the web sites, got the carriers on the street, and dispatched the mail. The 18’s and above are also wondering what is in store for them. Continue to prove your worth. Don’t get the BLUE FLU. Tool number 5; review your SOV. Blue page, type in the address line SOV, under customer service F-4, click SOV, click button before 4J, and click down for choose a scope, click on Detroit and GMD, choose your POOM group, click AD HOC reports, and get the date range for FY 2011, WK01, FY 2011 09/25/2010 thru Wk 53 FY 2011 09/30/2011 and click submit query. Click on your office, and look for the floating computer screen on the right hand of the screen. Click on it and click on Delivery Admin. Make sure you are getting time for everything you are doing. If you are not, submit in writing a letter to your POOM out-lining what needs to be corrected.. There are seven District Level Editable Workload Elements that you may not have gotten time credit for. Do it now! Do not procrastinate. The clock is running on this. OIC? Even more important to do it now. Tool number 6; request in flex time how long it takes you to drive to the nearest bank during your lunch hour to get change and how many times a week you do this. Do you clean your own office, contract district for hours that your entitled to get based on the size of your building. Mow the post office yard, don’t forget to request time for doing it. Tool number 7; join the League. Attend convention. Rest, relax and recharge.

THANK YOU GOOD JOB


Retiring or newly retired??

Judy Buffmyer, Retiree President, Michigan Branch

National League of Postmasters

Are you retiring from the Postal Service? Congratulations! But, I hope you are not retiring from the National League of Postmasters. Retired Postmasters are an important part of the League family. We have an active group of Retired Postmasters working to support all Postmasters and the League.

The knowledge and experience we have gained over the years can be helpful to newer less experienced Postmasters. As you know, the position of Postmaster requires a wide range of knowledge, and an individual does not step into the job knowing everything they need to know to be successful. Retirees can help with training and mentoring.

By staying involved with the League, a Retired Postmaster can help with Legislative issues that affect us, our families and the Postal Service. Retirees can help with Membership and serve on committees at League events both at the State and National level.

Retired Postmasters have a member on the League’s National Board and a Delegate seat at National Conventions. Michigan League Retirees have voting rights at our State Conventions. Our Retirees can be involved at every level in the decision making process on issues that affect us.

By staying involved with the League, you will have access to invaluable information critical to your future and the future of your pension and benefits. You will be able to take advantage of the League’s Security Legal Benefit. This benefit is offered to members at reduced rates for a variety of Legal Services such as Retirement matters, Social Security Disability applications, Veteran’s rights appeals, Name changes, Refinancing your home, Zoning violations, Power of Attorney, Wills and Trusts.

When you retire, your membership does not transfer automatically. You will need to complete a form 1187R. If you have any questions or need to know where to get a membership form, you can call me at 248-373-7794 or email me at [email protected]


Desk of the Legislative Chair:

My name is Catherine Davis-DeLoach; I am the Postmaster of Inkster Post Office. I have been with the Postal Service for 27 years and Postmaster of Inkster since 2005. I started as a letter carrier at Livernois Station in Detroit MI 48210. In 1992 I was promoted to Supervisor of Mails and worked at GWY (Plant) for 6 months exactly on Tour 1. I remembered so well everyone saying you would get lost in the paper work working on the grave shift. I chuckled and continued to apply for positions in customer service. During the restructure I was given the Supervisor of Customer Service position at College Park Station 48220-21. I was responsible for all

the operations; however my sole responsibility was the finance operation for College Park and Ferndale. In 1995 I was promoted to Manager of Oak Park Branch 48237 and later promoted to Manager of Kensington Station 48224. In 2005 I became the Postmaster of Inkster Post Office and was honored to stand before the Community leaders and announce that I was a part of their community and would become vital to the up keep of Inkster MI. Oh’ what a beautiful memory of my Installation with all the officials there with my family, friends, colleagues, and most of all my employees who made the event a success. I joined the National League of Postmasters in 2006 and have attended 6 state conventions, 3 National conventions and 3 or 4 Forums. Today, I am privilege to serve as the Vice President, Legislative Chairperson, and the 481- 3 digit coordinator for the Michigan Branch of the National League of Postmasters. As the Vice President of the Michigan Branch, National League of Postmasters, I commit my time and energy in providing information, resources, a listening ear, and a tear or two, to all Postmasters. Election year is here and what do you know about your representatives? It is critical that all Postmasters get to know your congressman. Please take a moment and go on postmasters.org and review the topics to know if it is in your best interest to vote for the person.

Action Alert - Postal Service Changing Post Office Closing Regulations: An Illegal End Run Around the Statutory Post Office Closing Provisions of Title 39 of the US Code.

Let Your Senators and Representative Know You Oppose Closing Small Post Offices. February 3 - 5, 2013 League Legislative Forum

Crystal Gateway Marriott 1700 Jefferson Davis Highway Arlington, VA 22202


The Michigan Branch of the National League of Postmasters held their 100th Annual Convention at the Amway Grand Hotel in Grand Rapids, Michigan from June 13, 2012 to June 16, 2012. The convention was chaired by Fred Smith with assistance from many board and NLPM members.

The convention speakers included Mark Strong, National President NLPM and John Olson, Executive Vice-President NLPM. Other speakers included the Great Lakes Area Vice-President, Jakki Krage-Strako, Lee Thompson, Greater Michigan District Manager, and Chuck Howe, Detroit District Manager.

Many classes were offered including SOV, EDDM, eBuy, eCareers and Knitting 101.

One resolution was brought to the attention of the membership by Committee Chair Doris Felton. The resolution reads: “Whereas, the Michigan branch of the National League of Postmasters holds an annual convention; and Whereas, the Michigan Chapter of NAPUS holds an annual convention; Be it Resolved that the Michigan Branch site selection committee talk with NAPUS Branch about the possibility of holding a joint annual convention, within the next six years. The Resolution Committee recommended adoption of the resolution. A motion was made by Gena Nelson to adopt the resolution. The motion was seconded by Julie Peterson and the motion carried and the resolution was adopted by the membership.

The election of officers was conducted on Friday June 15, 2012. Denise Owen was elected President and Julie Peterson, Catherine Davis-Deloach and Jim Pock were elected Vice Presidents. Fred Smith was elected Executive Vice President. The new board was sworn in by National Executive VP, John Olson at the banquet on Friday June 15, 2012.

The Big Leaguer of the Year was Joyce Winkler for her years of service to the League! The Postmaster of the Year was Fred Smith, Postmaster of Marysville, MI.

Congratulations were wished to both!

LEFT: Joyce Winkler and Fred Smith BELOW: Thursday’s general session RIGHT: Sylvia Taylor getting ready to sing at Thursday’s general session.


Pictures left to right: The Grand Banquet reception on Friday night The Grand banquet reception on Friday night Detroit District Manager, Chuck Howe

Pitures left to right: Noah and Nicholas Swander at the Grand Banquet on Friday night Grand Banquet Getting ready to start the first general session on Thursday morning

Pictures left to right: Swearing in the BRATS Board members Julie Peterson introducing the five first timers Catherine Davis-DeLouch talking about legislation


Julie Peterson

Postmaster, Leroy, MI

No League of Postmasters convention would be complete without some great first timers. Our 100th was no exception as we welcomed 5 postmasters and OIC’s to the convention. We try to treat our newest attendees right; I hope they were pleased and had a good time.

In keeping with our 100 year theme the first timers were honored at a luncheon. I had the good fortune of being in charge of the festivities. I talked about what was going on 100 years ago which followed nicely after the article Peggy wrote this winter. She made lots of references. I added it is the 100th anniversary of the Oreo cookie and the Dixie cup. It was a lighthearted and humorous reminisce. All 5 first timers were introduced.and received a tote bag filled with useful items. First timers came from all over the state but all came to learnmore about POStplan and what is happening. The second morning of the convention first timers were treated to breakfast and we discussed theusual thing postmasters talk about. Every time I am in a conversation with postmasters I learn new things to do my job better and more easily. Or I gain a new perspective on old problems or the bigger picture.Sometimes I am able to help others and that is the best. One thing is for sure; first timer's come because they are asked. It takes one of us to encourage them, welcome them and thank them for coming. So to all the first timers: THANKS! Thanks for reaching out, thanks for coming and thanks for being interested about what is happening. It was fun to welcome you to a League convention. Please come again.

’s !!!!!!


Fred Smith 100th Annual Michigan State Convention Chairman 2012 State Convention Well it all started in Grand Rapids 100 years ago, so we decided to return, and celebrate in a “Grand” style. The Amway Grand Plaza is a beautiful Hotel with outstanding attention to detail and a very accommodating staff. The “Ice Breaker” Wednesday evening was held in the Gerald Ford Presidential Ballroom, this beautiful room with high ceilings, chandeliers, and the Presidential seal woven into the carpet in the center of the room, was the perfect location to meet and greet new and old friends. Thursday and Friday we had many fantastic speakers, which included National President, and Executive Vice President, Mark Strong and John Olson. Detroit and Greater Michigan District Managers, Chuck Howe and Lee Thompson, Great Lakes Manager Jakki Krage-Strako. Informative classes were also held on both days, many thanks to Lora Herrmann for coordinating the fantastic instructors from the Greater Michigan District. Lunches were in the Imperial Ballroom both days, this former Bank with its high coffered ceilings, and beautiful restored woodwork was a relaxing location to welcome our 6 First timers, and Honor our Retirees. Thursday evening was a free night, many enjoyed the Casino, museums and of course the nightlife that was within walking distance. A few of us decided to go the Barry Manilow concert, and were pleasantly surprised when we bought our cheap seats and received free upgrades. A few Barry impersonators were spotted in the Hotel, which created much excitement as to if it was the real Barry. Friday night was the “Grand Banquet” and auction, the evening started out on the Mezzanine overlooking the former lobby of the Pantlind Hotel, with beautiful piano music for our enjoyment. We were ushered into the breathtaking Pantlind Ballroom with a staff member ringing the dinner bell. The Ballroom is sunken from the lobby and is decorated in Gold, and mirrors, our piano player had moved into the ballroom and provided us with dinner music. The Hotel chefs provided us during our stay with delicious meals, but this meal was outstanding and was the perfect way to end the time together. My favorite line of the whole week, was when someone from across the room that night tasted her delicious steak, and mouthed the words to me, OMG “I Love you”, right there was the moment that I knew Convention was a huge success. Many thanks to all that assisted me, and even though it was my first time as the Convention Chairman, the nerves got the best of me in the beginning, but everything turned out perfect. But how could it not, The Amway Grand staff, did everything to make it possible. Looking forward the101st State Convention.

James Pock Sr.

Michigan Branch of the National League, Vice-President

By now we all know the aftermath of the retirement offered to Postmasters. Along with losing some really great friends, the Postal Service lost a wealth of knowledge. I was quite surprised to see that the 488/489 area lost more level 18 and above than the smaller offices. It has never been more important for all Leaguers to cement our legacy as the "Education Association". We are going to have many fellow members stretching their comfort zones and trying and bidding on offices they never expected to be in. We must also remember that many Postmasters handpicked their offices that will be ripped from them by the end of this process. I urge every Postmaster to assist fellow Postmasters gain the skills and knowledge needed for future Postal endeavors. Extend an invitation to share this knowledge or just lend an ear to listen to their frustration and concerns. Also worth nothing, we must also share resources. It is vitally important to the existence of the Postal Service and the sanity of Postmaster's that we maximize our workforce by lending to neighboring office when needed.


The Four Cs of Postmaster Discipline By John P. DiFalco

In reviewing the many cases involving Postmaster discipline over the last several years, one notices a depressing trend of disciplinary sanctions that are related to chemicals, credit, chance, and computers.

Obviously, if any individual has a drinking or drug-related problem (chemicals), they are sooner or later going to jeopardize their valued Postmaster position. This kind of case has been with us presumably since the first Postmaster was appointed, but we’re seeing a greater number of substance abuse problems among Postmasters.

Credit is definitely a new pitfall for Postmasters. The Postal Service reflects out credit-conscious society by mandating that Postmasters utilize government credit cards. Consequently, we are seeing more cases involving the abuse of credit. Some Postmasters, unfortunately, abuse their government credit card by making non-government purchases or, if they have problems with the third C (chance), are often found using government credit cards at ATMs to obtain cash to cover their gambling debts or to further engage in addictive gambling behavior.

The third C (chance) may well become the biggest problem of all for Postmasters. Studies inform us that 5% of all Postmasters will develop gambling addictions if a casino is within 50 miles of their office or residence. In such circumstances, an individual who may not fly off to Las Vegas to gamble will stop at the local casino on evenings and weekends, and then, after becoming addicted to gambling, will literally visit the casino instead of going to work.

The fourth and newest C (computers) is increasingly becoming a basis for disciplinary action as the Postal Service generally becomes more technological. Virtually every Postmaster now has a computer in the office. It is the use of the computer for private activities, including addictive behavior relative to gambling and pornographic sites and child pornography, which has resulted in Postmaster termination. Postmasters must understand that the Post Office computer belongs to the Postal Service. Even if you are using your own private computer on postal premises, the Postal Service can access your computer. Frankly, you may be subject to disciplinary action on a myriad of charges in the event you engage in inappropriate conduct using any computer. As to what is inappropriate conduct, I can only say that there are many things you can do in the privacy of your home on a computer which are absolutely inappropriate in your Post Office, and there are some activities such as child pornography that are illegal using any computer at any location.

The nature of these 21st century charges explains why mid-career and mid-level Postmasters are receiving most of the adverse actions these days, because these addictive behaviors all feed on each other and are a scourge at every level of society including the middle-aged, mid-career Postmaster. A Postmaster may be gambling or visiting porn sites on his computer; he may be going to the casino and not only gambling excessively but also drinking and using drugs; he may be using his government credit card to support all his addictive behaviors; and he may find himself in such a hole of despair because of all his or her addictions that he ends up opening mail or stealing money.

The good news we can report concerning this distressing trend in Postmaster discipline is that the LEAGUE, through its Improved Managers Program, will help any Postmaster with a problem of addiction or compulsive behaviors. Most certainly the Adverse Action Counselors will help any Postmaster facing

Continued on page 12


an adverse action, regardless of the charge. The LEAGUE is not judgmental concerning behaviors and the Adverse Action Legal Services Benefit will also join in and provide legal representation, irrespective of the charges or extent of the Postmaster’s guilt or innocence. In addition to providing non-judgmental representation to all members in every case, the LEAGUE, its Adverse Action Counselors and lawyers also feel that it is extremely important to warn Postmasters of the pitfalls of the modern world, which inevitably find their way into every Post Office. If you have a problem with substance abuse, credit cards, gambling, or misuse of computers, please seek help.

Remember, Postmasters, “All things in moderation.” Let your personal and professional lives be guided by the utmost integrity. Seek help early before addictive demons ruin your career.

What the general public thinks I do

What my Bosses think I do

What my friends and family think I do

What I think I do

WHAT

I

REALLY

DO

Continued from page 11


Gena Nelson attended the Indiana State Conventions and they did something called “a minute to win it”. Basically, they played a few games during sessions to liven up the attendees. We played chandelier stacking and toilet paper toss. Great fun was had by all.


POStplan, it’s a good thing! Peggy Swander, Postmaster Osseo, MI Only in as much as it brought together the League and NAPUS at a 492 3-digit meeting held at the Artisian Wells Sports Tavern on May 17, 2012. Both Denise Owen, League State President and Denise Williams, NAPUS State President were present. About 40 postmaster from the 492 and a few from the 481 and one from Greater Michigan came to hear the first words about the new plan that was sprung on us. With the plan changing it seems almost daily, it’s important to keep checking the national League web site at postmasters.org for more up to date information.

481 3-digit meeting, Byron Williams, Manager BMEU

Detroit District was the speaker.


If you are ever questioned by and OIG agent or Postal Inspector about YOUR conduct, even if you believe you are not guilty of any wrong doing, you should do the following: Remain Calm Correctly identify yourself if asked Do not refuse to cooperate, but do not answer anything that you do not understand or any leading questions implying your guilt. (Remember, anything you say can and will be used against you in an Adverse action) Do not Physically resist arrest or a search of your person or property. Remain silent until you have consulted your League Adverse Action Counselor or an Attorney. Do not take a polygraph (lie detector) test. You may be the type of person who does not get an accurate reading, and an inaccurate reading could lead to false assumptions of guilt. Politely decline to take the test, based on the fact that polygraphs are inherently unrealiable. Read out loud the following statement, which you should clip out and keep in your wallet. STATEMENT TO READ TO AN OIG AGENT OR POSTAL INSPECTOR I request to talk to my LEAGUE Adverse Action Counselor before answering any additional questions. If I am a suspect in a criminal matter, please so advise me. If so I wish to contact an attorney. If I am under arrest, I request you so advise me and inform me of the reason or reasons. I will not resist arrest. I do not consent to a search of my person or property. However, I will not physically resist or obstruct such a search. If you have a search warrant, I request to see it at this time. I will cooperate with you fully, but I do not waive any of my rights, including the right to remain silent. I will not sign a waiver-of-rights form, nor admit any allegations, nor make any written or oral statements unless my attorney and/or League adverse action counselor are personally present and so advise me.


Julie Peterson Postmaster, Leroy, MI As the newest Michigan League of Postmasters Vice-Presidents I would like to introduce myself. In 1991 I became Postmaster of Leroy after being the clerk since 1982. My formal education included studies at Oakland University and the University of Michigan. I finished with a degree in environmental sciences and worked for the USDA Forest Service doing research for 7 years. My husband of 36 years, Jim, and I have lived in the Leroy

area since 1975 and have 2 grown sons. We enjoy many outdoor activities such as gardening, canoeing,hiking and swimming. In the winter we snowshoe, cross country ski, take saunas and plan our next adventure. When I became postmaster I joined the League right away. After all, League helped me get my PM job.I find the League to be a great investment of my time and dues. Through the League a job became a career, acquaintances became friends,and challenges became surmountable. My goal as a board member is to learn what is happening, help keep others informed, and support Postmasters and PMRs.Thank You.

Sally Williams is retired, which means that another Postmaster has the opportunity to step up as the 3-digit coordinator for the 497 Poom Group. If you are interested please contact Denise Owen, State President.


Auxiliary President Jean Dirkse

Postmaster, Retired

I am honored to be the new president of the Auxiliary of the Michigan branch of the National League of Postmasters. Whew, that’s quite a mouthful! I started my career as a city carrier in Hudsonville, MI in

1970. After a couple of years of hating walking in the rain and trying to keep the mail dry, I took an inside job as a PTF clerk. Finally, after 17 years of being part-time, I became a full-time window clerk. My

husband Marve was a rural carrier in the same office. He loved being “up north” and started to bug me about moving. Of course he had to secure a transfer first and he was successful in 1996. He became a carrier in Grawn and I went to Filer City as the OIC. Everything happened so fast! He had to be on the

job within three weeks so we started packing. After working in several AO offices and an OIC appointment in Mesick, I finally became a POSTMASTER! My first office was Old Mission and I was thrilled. That was in 2002 and I attended my first League convention that year in Ludington. I haven’t

missed a state convention since and I attended two national conventions, both within driving distance. I immediately felt welcomed and was surprised how well all of the first timers were treated. We were mini-celebrities! That’s when my involvement with the League family began. In 2003 I became OIC and later postmaster in Thompsonville. I co-chaired the convention in Traverse City in 2005 and helped with other

conventions. After my retirement in 2009 I joined the Auxiliary and the Retirees groups. Both of these groups work during the convention at registration, chaperoning the BRATS, hosting the hospitality room, planning the auction and assisting in any way they can. Our only income is the proceeds from the auction

and a portion of your membership dues. Dues are only $5 per year per person and the state branch sends $3 to National and only gets to keep $2 per person. We really depend upon the generosity of

every League member who brings items to the auction and to those who pay dues. Acting postmasters are eligible to be members as well as members of their family. Some even sign up their pets! We really appreciate the financial support of every League member so that we can be supportive of the League.

Even though we have modest funds, we contribute to the scholarship fund every year. If any of you would like to become a member of the auxiliary, contact me and I will mail you the form. My email

address is [email protected].

Next year at the convention, we plan to extend the auction and try new formats. I’m really excited about the new ideas people have passed along. Please remember us and start to hoard auction items now for

next year.

Finally, I have to compliment Fred Smith on the outstanding job he did planning this year’s convention. It was the most elegant I have ever attended. The facility is breath-taking and the meals were out of this

world. Was anyone able to eat their whole steak the night of the banquet? Even the snacks at break time were out of the ordinary. Biscotti dipped in delicious chocolate with fancy designs was so many levels

above donuts! The Amway Grand Plaza was within walking distance of the Gerald R. Ford Museum, the Art Museum, the GR Public Museum, and Van Andel Arena. Barry Manilow gave a concert there on June

14 and my friend attended for only $10! I went to Circle Theatre for the “Escanaba In Da Moonlight” performance. Since my husband hunts in the UP, it was especially funny! Frederik Meijer Gardens

hosted Foreigner that same night and their Sculpture Park is an amazing attraction. The choice of Grand Rapids was spot on for our big 100th anniversary.

Let’s not forget the education! Being a retiree I really had no idea what the structure was for 2 hour, 4

hour or 6 hour offices and why seemingly smaller offices were becoming 18s. Mark Strong, the League of Postmasters’ National President explained the whole PostPlan concept. He entertained questions the next morning as the schedule allowed. Where else can you get more informed speakers? Nowhere else

but at a League convention. Please join us next year.


Pictures from the National Convention


First Impressions, Lasting Impressions Peggy Swander Postmaster, Osseo MI In June of 1996, I was hired as a PMR in my hometown of Clayton, MI. During my office training, the OIC in the now closed Rollin Post Office needed to have the 5th of July off. I volunteered to go over and work the 6 hour day. Come 8 a.m. July 5th, 1996 I worked my very first day by myself at the Rollin Post Office. Chuck Jarrett was the Postmaster in Hudson at the time. He came out to the Rollin Post Office to see how I was doing. He came up to the counter; I remember saying “Hi, can I help you?” He said “You look scared to death”. He pegged that right, I was. After I check his I.D. he came into the back and started talking to me. 16 years of working in twenty or more different post offices I still use something Chuck said to me

in that day in Rollin. He said “learn three streets/boxes a day and soon you’ll have memorized the whole scheme.” I realize that little piece of advice is simplistic, but I don’t have any problem saying how grateful I was that he was there for that little while. I never got to work with Chuck before he retired. I only saw him at trainings, meetings and conventions. I could tell from the way the employees in Hudson and Tecumseh talked about him that he was a great Postmaster. At meetings and training people would naturally defer to Chuck for clarification. Chuck was a leader, he provided his people with the tools and training to do the job and then let them do it. Chuck Jarrett was the very first person to mention to me that I should become a Postmaster. He also encouraged me to join the League when I became Postmaster of Weston in 2002. He said that the National League of Postmasters was more like a family. I remember how he mentioned how much annual leave he had spent working for the League because he believed in this organization. Chuck retired; I can’t begin to tell you how much we in the 492 missed him. To list everything that he did for Postmasters would take up the rest of this page. His leadership was invaluable. Chuck may have retired but he was not warming a rocking chair. He was elected to the Woodstock township board where he and Julie live. It seems to me that every time a postal employee mentioned they had seen/talked with Chuck he was on the golf course, living right across from one must have made a daily visit very easy. My husband Randy and I were mowing cemeteries near Manitou Beach one day in May/June of 2010. Randy had been looking for a pontoon boat to buy. He spotted one near Chuck’s house one day, Randy called and Chuck said he was selling it for a friend, come on over and take a look at it. We bought the boat and while we were talking Chuck mentioned that his cancer was back but he was trying some new experimental drugs, and that he had high hopes for its success. I only wish the experimental drugs had given him more time, but two years is a lot if you live it right.

Chuck always impressed me, he was personable, likeable, compassionate and knowledgeable, and the life of any party. He made a person feel like they were important, he listened to what you had to say regardless of where you had started in the Postal Service or where you were at now. He had had quite a journey, but now as with all things, this journey is at an end. His wife Julie posted on her blog on April 26th, 2012 that she and Chuck’s mom were going to bring him home and have Hospice come in. If you learn anything thing from Chuck’s example, live your life to the fullest. Chuck passed away on his 60th birthday July 3, 2012. Julie told me at the celebration they had for Chuck that is just want he wanted, a party. I can tell you that even in the 102 degree heat of July 7th, Chuck got the party that he wanted, at their home, where people for all walks of life got together and celebrated the life of a really extraordinary person. Chuck, my mentor, my example, thanks for everything.

Chuck and Julie Jarrett


It’s My Pleasure Peggy Swander, Postmaster Osseo, MI How often do you hear that phrase? It’s my pleasure. I bet money that it’s not very often. I have and recently. The place? The Amway Grand Plaza Hotel. The time? June 13, 14, and 15. Of course you would expect the service to be impeccable at a 4 star hotel (believe me, it was) but service that includes the phrase “It’s my pleasure” is a whole other level. Kind of makes

me want to save my pennies and dollars to be able to treat myself to that kind of service every once and awhile. So how do I turn a good experience at the Amway Grand into giving a higher level of service to my customer’s standing at the counter. I have always told a customer “ thank you” “have a nice day” I try to tell the person on the other end of a telephone conversation “thank you for your time”. When I take care of a service issue, I always thank the customer for bring the issue to my attention. But I wondered what kind of reaction I would get when I ended a retail transaction with the phrase “it’s my pleasure”. For three days I said “it’s my pleasure” to all my customers. Seventy percent, no reaction. Twenty percent, slight pause before leaving, eleven percent raised eyebrows, and one percent? Almost open mouth gaping. (I’m kidding) No really, I don’t think I got any reactions in the customers, but I did notice in myself having more sense of satisfaction. So maybe “it’s my pleasure” isn’t for the customers, maybe it’s for me. For my self worth. Go ahead, I dare you, try this phrase for yourself. It’s my pleasure. And Now ……. The National League of Postmaster’s Michigan Branch is going to be holding it’s 2013 state convention in Ste. St. Marie. The Ramada Ojiway Hotel, located on Portage St. right next to the World Famous Soo Locks. I understand that the NAPUS Michigan Branch passed a resolution that they would discuss a joint convention somewhere in the state with the League Branch. There should be a committee forming to get this started soon, let your state board know where you think would be a great place to have a joint convention.


Lora Herrmann Secretary MI Branch NLPM “The Education Organization” that is what the NLPM is called and rightly so! Where else in this environment is such excellent and diverse training offered? I am pleased to provide a brief recap of the many classes that were offered at our 100th Annual State Convention! Veronica Strouse, Business Development Specialist taught all three of the following classes: EDDM – Everything you need to know about processing a mailing and accepting one as well. The class included handouts that included all paperwork necessary when doing a mailing and tips for talking to customers. Sample pieces were given to all attendees. Click N Ship – Taught what your customer is doing when printing a label on Click N Ship. We were shown what it looks like from the inside and got a better understanding of the customer’s perspective. Click N Ship for Business – Formerly known as Shipping Assistant. Took a look at what’s new for printing labels without postage and why customers are using this service.

Margie Perez, Manager, Learning Development & Diversity taught an excellent class on eCareers. This class was well attended and very valuable to our members. A class on Small Office Variance was taught by Drew Merriner. This class is available on the National Website at www.postmasters.org and can be viewed at your convenience. Kathy Hansen helped us deal with our stress by teaching a basic Knitting 101 class. Kathy instructed the attendees how to yarn on a few basic stitches. Kathy was assisted by Sue Kowalczyk. Maryjo Engemann, Manager of Address Management offered a class on DSMART and EUARS. No/Low Volume and Business Names were explained via an excellent power point presentation. The power point is available by contacting me at [email protected]. Sandy Lee from Finance taught a wonderful class on eBuy Off Catalog purchases. This is a class that was requested by many. Other classes were offered by the Blue Cross/Blue Shield, the Talons Group and Family Life Financial Services regarding retirement and finances. Thank You to all who came and offered their valuable time to keep us informed! Do you have an idea for a class for our next convention? Please send me an email with any suggestions! Free Membership Offer

The National League of Postmasters has a special offer for you. We are offering the first year of

LEAGUE membership absolutely free to ALL OICs, PMRs and newly appointed Postmasters.


A, B, C’s of useful references, part 3 Peggy Swander, Postmaster Osseo MI Michigander Editor Accounting and Reporting Policy, F-1 Blue Page, Accounting Help, Inside USPS, Accounting, Accounting HELP, Ask Custom’s form PS 2976-A must be filled out in English, refer to instruction page Disengage yourself (rest and recover) Etravel heading, in CAPS your first initial and last name, office, date Franked mail from members of Congress POM 49 GLA = General Ledger Account Highway contract route irregularities reporting PS FORM 5500 POM 535.1 IMD Help for hand held scanners, Blue page, My work, IMDHelp JSA = Job Safety Analysis, form 1783 KSA = Knowledge, Skills and Ability Letters to use on difficult service issues, log into MYPO, CAO Core Language Mailbox location POM 664 Non-Bargaining requirements, EL-350 Operations, Delivery & Post Office: Blue page, Inside USPS Philatelic Policies and Procedures POM 21 Questions about POStplan? postmasters.org Ring error’s need a PS form 1260 filled out by the employee Site Security requirements, RE-5 Travel & relocation, F-15 Unclaimed franked mail from member of Congress POM 683.26.h Variance programs, Inside USPS, CSV or SOV Water reference guide AS-554 Xpress yourself! YTD= year-to-date Zenith is your highest point yet. Are you prepared to go higher?


MICHIGAN BOARD MEMBERS

President Denise Owen

Sterling Hts MI 48311 [email protected]

O-586-983-2399 C-810-964-9418

Executive VP Fred Smith

Marysville, MI 48043 O-810-364-7922

Vice President Julie Peterson

O-231-768-4943

Vice President Cynthia Zeigler

Cadillac, MI 49601 [email protected]

Vice President

Jim Pock O-517-349-2985

[email protected]

Vice President Legislation

Catherine Davis- De Loach Inkster, MI 48141

[email protected] O-313-561-1564 H-313-843-5285

Treasurer

Greater Michigan Coordinator Kathy Hansen

Greenville MI 48838 [email protected]

O 616-754-8732

Secretary Membership Chairperson

Lora Hermann Irons, MI 49644

[email protected] O-231-266-5738

Editor/Historian Peggy Swander

Osseo, MI 49266 [email protected] O-517-523-4166 H-517-445-2750 C-517-260-3407

Co-Editor

Debbie Ladner [email protected]

H-810-797-4457

Chaplin Sharon Roddy

Topinabee MI 49791 [email protected]

O 231-238-7016

Auxiliary Jean Dirkse, Ret Postmaster

H-231-269-4207 C-231-499-6094

Retiree President

Lead Adverse Action Counselor Judy Buffmyer

[email protected] 248-373-7794


Michigander A Publication of the National League of Postmasters Michigan Branch Peggy Swander, Editor P. O. Box 21 Hadley, MI 48440-0021

Non-Profit Organization US Postage Paid Permit #19 Hadley, MI

national league of postmaster’s, the education ... · 9/6/2013 · don’t wait until after the...

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