nasscom...i am delighted to introduce nasscom foundation's booklet that will provide a window into...

F O U N D AT I O N

NASSCOM

Volunteers Actionin

A NASSCOM Foundation Initiative

I am delighted to introduce NASSCOM Foundation'sbooklet that will provide a window into the world of corporate

volunteering.

The IT-BPO industry employs 2.5 million young and dynamic people - thefuture of our country.They have a spirit, a zeal to see a different world aroundthem and are willing to do what is necessary to usher change.That is whatsees software engineers creating NGO websites, project managersconducting workshops for NGO managers, HR managers providingcounselling to youth with disabilities, CXOs providing mentorship to socialentrepreneurs and many such examples.

Corporates across the country have realised the 'business case' in promotingemployee volunteering. Volunteering not only enhances team work andprofessional competencies but also drives and integrates employeeinvolvement in core business functions, be it freshers or veterans. It helps inkeeping employees engaged and in improving the reputation of the companyboth internally and externally. An active employee volunteer program notonly injects values of social commitment and responsibility into the cultureof the company but also into the lives of the employees and their families.

I hope you find this booklet useful in designing and structuring yourvolunteer program. I take this opportunity to thank CSC India for theirsupport and active participation in the 'BRing the Change' week and inbringing out this document.

We look forward to your feedback and to engage with you further toenhance the impact that your volunteers are creating.

'Volunteers inAction'

RITA SONI | Chief Executive Officer

Foreword

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | Manage your Stars | Measure to ManageDo’s and Don’ts of Volunteering | Structure your Stars | Keep Stars Happy | Manage Stars:The MyK Way! | MyK Stories | Resource Centre

“Volunteeringincludes a

, includingtraditional forms ofmutual aid and self-help, formal servicedelivery and other

forms of civicparticipation,

undertaken of freewill, for the generalpublic good, wheremonetary reward isnot the principal

motivating factor.”

wide rangeof activities

“Volunteeringincludes activities or

work that somepeople willingly do

toor

outsidetheir household orimmediate family.”

without paypromote a cause

help someone

—UN General Assembly —ILO

"I shall pass throughthis world but once.Any good thereforethat I can do or anykindness that I canshow to any humanbeing,

. Let me not deferor neglect it, for I shall

not pass this wayagain.”

let me do itnow

—Mahatma Gandhi

“Volunteering isdefined as a form of

social behaviourundertaken freely,which

, andwhich is not driven by

financialconsiderations.”

benefits thecommunity and

society at large, as wellas the volunteer

—UNVolunteers

F O U N D AT I O N

NASSCOM A NASSCOM Foundation InitiativeVolunteers Actionin

Understanding VolunteeringA Global PerspectiveA Global Perspective

Understanding Volunteering

“I care.”

“I believe if I can makesome changes in the livesof others then I consider Ihave lived a fulfilled life.”

“There is a cost ofownership associatedwith everything andcontribution to thesociety is the rent weneed to pay to stay onthis planet, be it in termsof time or efforts.”

“I love to bring out thebest in others.”

—Kavitha Sreedhar

—Christine Pereira

—Syed Najeeb

—Elizabeth Jones

Concentrix

Octaware

Thomson Reuters

Aegis Limited

“It is an excellentplatform to engage andnetwork with NGOs thathave been doing somegreat work.”

“I love the great feeling itbrings. In fact, I feel thefeeling can be addictive.”

“I want to be thechange.”

“I want to see the worldfrom the eyes of theunprivileged.”

—Thomson Reuters

Steria India Limited

Newgen Technologies

Reena Chowdhury

—RahulVarshney

—OmTripathi

—Priya MittalTata Consultancy Services

“Volunteering is anindomitable spirit fuelledby vision, passion andaction.The fire thus lit,sparkles, warms heartsand lifts up people.”

“I enjoy helping peopleand it is professionallyand personally fulfillingand a great Karma.”

“Seeing a smile on adeprived human being isworth heaven - Way togetting closer to God.”

“I believe I can make adifference in a small way.”

—Harish RaoCSC

CSC—Deepak Srivastava

—Jagjit Singh Chawla

—Meenu Bhambhani

Deutsche Bank

MphasiS Limited

“It gives me a sense ofjoy and self-fulfillmentand helps me connectwith myself.”

“It is not only an avenueto channelize my socialconsciousness but it alsoserves as a platform forsocial transformation.”

“I understand myresponsibilities towardsthe environment.Following small stepsdoes not require extraeffort from my side.”

—Maggie Singh

—Justin Paul

—Manish K

Tata Consultancy Services

Mahindra Satyam

Mahindra Satyam

I Volunteer because...

Understanding Volunteering: A Global Perspective | | Manage your Stars | Measure to anageDo’s and Don ts of Volunteering | | Keep Stars Happy | Manage Stars:The MyK Way! | MyK Stories | Resource Centre

MStructure your Stars’

Star Quotes from Star Volunteers

F O U N D AT I O N


Manage yourA planned and structured approach tovolunteering helps in measuring effectiveness.The volunteer management cycle shouldinvolve the following steps:

Volunteer Management Cycle

A clear understanding of how volunteers contribute to

the beneficiary organisation?

A volunteer policy?

Volunteer induction and sensitisation plan?

Expectation from volunteers?

Goals and plans?

A volunteer manager/co-ordinator for managing your

volunteer program?

Detailed project information?

StarsVolunteer Management Checklist

Do you have...

Rec

ognit

ion PlanningR

ecru

itment

Re

vie

w

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | | Measure to anageDo’s and Don ts of Volunteering | | Keep Stars Happy | Manage Stars:The MyK Way! | MyK Stories | Resource Centre

MStructure your Stars’

Manage your Stars

andTra

inin

g

Induc

tion

S

upervision

an

dEvaluation

F O U N D AT I O N


Measure to Manage1.What can't be measured, can't be managed

2.Assess impact and get feedback

3. Enhance the credibility of your program

4. Use as a tool for volunteer motivation

5. Leads to program growth and improvement

Parameters of measuring volunteers’contribution:

�

�

�

�

Number of hours a volunteer has contributedMeeting project goalsPeer engagementSkills enhancement of volunteers/beneficiaries

Tools for measuring volunteering

The Manual on the Measurement ofVolunteer Workby International Labor Organisation

MeasuringVolunteering:A practical Toolkit by UnitedNationVolunteers

http://www.ilo.org/wcmsp5/groups/public/@dgreports/@stat/documents/publication/wcms_162119.pdf

http://www.toolkitsportdevelopment.org/html/resources/DA/DADD6C80-1572-442B-867F-A032B970C9E2/measuring%20volunteering%20Toolkit%20UN.pdf

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | Manage your Stars |Do’s and Don ts of Volunteering | | Keep Stars Happy | Manage Stars:The MyK Way! | MyK Stories | Resource Centre’ Structure your Stars

Measure to Manage

F O U N D AT I O N


Do’s Don'tsand ofVolunteering

Over-commit

Set

Think volunteerin

Take up

Get personal

Expect

to the NGOs or communities

unreasonable goals

g must be a group effort

work for issues that you are uncomfortable with

with NGO staff or community members

overnight change

Get involved in NGOs internal matters

Leave your

Take initiative

Maintain friendly

Keep mentor

Speak sensitively

It is ok

Read about

address & contact details with the volunteercoordinator

to start something new or better duringyour assignment

relations with employees and othervolunteers of the NGO you work with

updated about new initiatives undertaken

,considering the circumstances of thebeneficiaries

to say NO to tasks beyond one’s competence

the area of work you are taking up

Inform the NGO if late or absent or if discontinuingwith services

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | Manage your Stars | Measure to anage| | Keep Stars Happy | Manage Stars:The MyK Way! | MyK Stories | Resource Centre

MStructure your StarsDo’s and Don’ts of Volunteering

DON'Ts

F O U N D AT I O N


Volunteer Policy Templates1. UK Govt. sitehttp://www.justice.gov.uk/downloads/guidance/youth-justice/workforce-development/working-with-volunteers/volunteerpolicytemplate.pdf

2.Volunteering North Queensland Inc.http://www.volunteeringnthqld.org.au/vppm.pdf

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | Manage your Stars | Measure to anageDo’s and Don ts of Volunteering | | Keep Stars Happy | Manage Stars:The MyK Way! | MyK Stories | Resource Centre

M’ Structure your Stars

Structure yourVolunteer Policy Stars

Benefits

Characteristics

Demonstrates

Ensures

Indicates

Structures

that the employee volunteering programhas the support of senior management

everyone knows the procedures involved

to employees that the program is taken seriouslyand is worthwhile

the programme

Aligns

Aligns

Communicates

Written

to company's overall business principles

to company’s HR policy

to all stakeholders

clearly and focused

A volunteer policy should have thefollowing sections:�

�

�

�

�

�

�

Overall Business Responsibility goalsInduction, training and sensitisation sessionsVolunteering program structure and rolesBudgetHealth, safety and insuranceMonitoring and evaluationGrievance and disciplinary procedures

F O U N D AT I O N


Keep HappyStars

Recognise STAR volunteer of the month

Tweet about your volunteers

Volunteering to hold significance during appraisals

Give volunteers an opportunity to share experiences on public platforms

LinkedIn recommendations

Upload volunteer feedback and photos on your intranet, newsletter and website

Incentivise your volunteers

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | Manage your Stars | Measure to anageDo’s and Don ts of Volunteering | | | Manage Stars:The MyK Way! | MyK Stories | Resource Centre

M’ Structure your Stars Keep Stars appyH

F O U N D AT I O N


Managing your starsThe MyK Way!

The MyKartavya p has the 'StrategicVolunteering' arm of NASSCOM member companies.With more than 25,000 volunteers from 17 companies,MyKartavya is considered an extension of theResponsibility program of the IT-BPO industry enabling

R/HR managers to effectively manage their employeevolunteering programs.

rogram become

Business,

B

Structured implementation of your volunteering program

Strategic utilization of your employee's time and competency

State-of-the-Art portal for measuring impact

Industry-wide and international recognition for corporate and employees

Benefits of MyKartavya

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | Manage your Stars | Measure to anageDo’s and Don ts of Volunteering | | Keep Stars Happy | | MyK Stories | Resource Centre

M’ Structure your Stars Manage Stars: The MyK Way!

Twitter

LinkedIn

Website

Email

MyKartavya

[email protected]

www.mykartavya.com

[email protected]

You can contact us on

F O U N D AT I O N


MyKstories

Expanding children’s horizon Go Red-AIDS awareness

Program management workshop Visit to old age home Billion acts of green

Donate a mealCEOVolunteer day Clean up drive

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | Manage your Stars | Measure to anageDo’s and Don ts of Volunteering | | Keep Stars Happy | Manage Stars:The MyK Way! | | Resource Centre

M’ Structure your Stars MyK Stories

F O U N D AT I O N


A picture is worth a 1000 words

Resource Centre

Understanding Volunteering: A Global Perspective | Star Quotes from Star Volunteers | Manage your Stars | Measure to anageDo’s and Don ts of Volunteering | | Keep Stars Happy | Manage Stars:The MyK Way! | MyK Stories |

M’ Structure your Stars Resource Centre

DefiningVolunteerism

Volunteer Management

MeasuringVolunteerism

Others

http://www.worldvolunteerweb.org/resources/policy-documents/united-nations/doc/recommendations-on-support-for.html

http://www.urban.org/uploadedPDF/411005_VolunteerManagement.pdf

http://www.citizensinformationboard.ie/publications/providers/downloads/Managing_Volunteers_08.pdf

http://www.volunteertoday.com/PDF/Measuring_the_Difference.pdf

http://www.toolkitsportdevelopment.org/html/resources/DA/DADD6C80-1572-442B-867F-

A032B970C9E2/measuring%20volunteering%20Toolkit%20UN.pdf

http://www.eesc.europa.eu/resources/docs/salamon---eesc_volunteering_-9-30-2011.pdf

http://www.ilo.org/wcmsp5/groups/public/@dgreports/@stat/documents/publication/wcms_162119.pdf

http://www.serviceleader.org

http://www.unv.org/en/news-resources/news/doc/volunteering-to-change-the.html

http://www.volunteering.org.uk/NR/rdonlyres/1D0E311D-6540-44BB-B18A-7A8178DC39B4/0/evguide.pdf

http://www.communitybusiness.org/images/cb/publications/2005/EVguideEn.pdf

http://volunteer.ca/files/RethinkingEng.pdf

http://www.ilo.org/wcmsp5/groups/public/---dgreports/---stat/documents/meetingdocument/wcms_100574.pdf

F O U N D AT I O N


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