NASHUA MOBILE CELL C CUSTOMERS

BACKGROUND

• As communicated, we reached an agreement with Nashua Mobile to potentially purchase their Cell C subscriber base of more than 65,000 subscribers; this deal was subject to approval by the competition authorities.

• Altech Autopage, South Africa's leading converged service provider, have started integrating the new subscribers purchased from Nashua Mobile, following the Competition Commission’s approval of their proposed deal.

• This positions Autopage to take advantage of not only growing their enterprise and consumer segments, but also increasing their revenue stream, and ever-widening national footprint.

• The customer base will be moving across to us on Tuesday 4 November 2014. We have a strong project and communication plan to ensure a seamless transfer for these new subscribers. We will keep you updated on the progress of this project.

“Welcome to the Altech Autopage family, you can now officially say that you are a subscriber to South Africa’s leading independent communications provider. We’re terribly sorry for the inconvenience this migration may have caused, but we can assure you now that these pains are out of the way, there are only amazing things to come.

There is so much to do, so much to see, but first, allow us to address some questions we think you may have”

WELCOME TO THE AUTOPAGE FAMILY – SCRIPTING

Who is Autopage?•South Africa’s leading converged service provider. Autopage provide more than just mobile phones and contracts, we are also a first tier internet service provider. We help you stay connected at home, at the office and on the go.

How does this transfer benefit me?•You can still move between networks and get the latest devices on all the network tariffs with the benefit of dealing with only one service provider, on one bill.

How will this affect my service?•Your contract will be transferred from Nashua to Autopage. When your contract is up for renewal you will sign a contract directly with Autopage, subscribing to the Autopage terms and conditions.

•You’ll deal with Autopage for all queries arising from 01 November. You need to contact Nashua for any queries that arose before then.

QUESTIONS THE CUSTOMER MIGHT ASK

How would my Invoicing and airtime work?•Autopage will send you an itemised invoice every month, listing all activity on your account.

•Our Cell C subscribers are invoiced on the 1st of every month; your bundles are also renewed on the same day.

What do I need to know about my upgrades?• It is important to review your current tariff

from time to time in order to ensure that you are on the most cost effective tariff for your specific usage patterns. If you’re not sure, please don’t hesitate to speak to one of the Autopage consultants who are specifically trained to give you a package that is tailored to your specific requirements.

•Changing your tariff during the course of your current contract could incur a once-off cost, particularly if you migrate to a tariff that has a lower monthly subscription than your present tariff. More than that, tariff migrations could also impact your accumulated minutes or airtime.

How do I know which Autopage store is closest to me?•Please visit our website which has a branch locater - http://www.autopage.co.za/store-locator

•Or our call centre agents can advise where the nearest store for customer will be.

There is no Autopage store near me – where do I go to get assistance?•Please contact our call centre on 0861 23 24 24, or visit our website www.autopage.co.za

Which website do I visit with queries or to make online purchases?•www.autopage.co.za

Will my billing structure change?Amounts (billing and tariffs) won’t change however you will receive a bill from Autopage from the beginning of November (subscription & VAS is billed in advance). Your last bill from Nashua will be from beginning of November (airtime is billed in arrears). Any amount still owed to Nashua will be collected by Nashua and can be paid to the following bank details;Name of Account holder: Nashua Mobile (Pty) LtdBank: Nedbank LimitedAccount no. 1454023619Branch code 145405 Ref: Your account number/ cellphone numberShould you wish to settle any outstanding accounts or make payment arrangements with Nashua, please contact their credit department?Consumer: 011 207 8292 or smsr@nashuamobile.com Corporate: 011 207 8295 or Corporatecredit1@nashuamobile.com

Does Autopage offer Insurance on Devices?While your device is the perfect fit for your lifestyle, your lifestyle might not always be friendly to your device, and accidents do happen. Replacing a device can be costly, which is why Autopage encourages our loyal subscribers to insure their devices against loss, theft and damage.

We offer various insurance options that can be tailored to your specific requirements, to find out more about insuring your device, please visit our website www.autopage.co.za, or call us on 0861 746 444 for insurance claims, or for sign up.

Will my payment dates/debit order dates change?Your debit order date will be moved to one of the following dates: •Direct Debit 22nd •Direct Debit 20th •Direct Debit 7th •Direct Debit 5th •Direct Debit 2nd •Direct Debit 1st •Direct Debit 25th

•Direct Debit 15th •Direct Debit – last day of the month

I have handset insurance with Nashua – do I need to start a new insurance contract?•No - All handset insurance will remain the same until further notice or until your new upgrade period.

•Please note that all claims that occur before the transfer of the policies to Autopage, will be dealt with by Nashua and all claims that occur after the transfer of the policies to Autopage will be handled by Autopage.

I need to upgrade my contract – who do I contact?•From 01 November you can contact our Autopage retentions centre 0861 23 24 24 option 2, request an upgrade on My Account or visit your nearest store.

I have existing queries open with Nashua – who will resolve these?•All queries that arose during your contract with Nashua will be handled by a dedicated Nashua call centre. All queries arising after 01 November will be handled by Autopage.

•You can contact Nashua Billing support at 011 207 8292 or smsr@nashuamobile.com

Will my contract period change?•No – contract term remains the same

Will my call limits stay the same?•We do not offer the same call limit services as Nashua however we do offer a similar service called My Limit.

I was on a Loyalty program with Nashua for VIP’s – will I get the same treatment with Autopage?•Unfortunately we are not receiving any historical data from Nashua and cannot immediately place you on any loyalty program.

Do I have to complete any paperwork as part of the transfer from Nashua to Autopage?•No – this process has been automated for your convenience.

Who do I contact if I have further questions?•For new queries, contact the Autopage call centre on 0861 23 24 24.

•For previous queries that arose before 01 November, contact Nashua: 0861 412 412

If I handed in a repair to Nashua – who do I follow up with?•Nashua mobile – their contact centre number is 0861 412 412

I logged a future-dated migration with Nashua, will this migration still happen?•The migration will be effective on the future agreed date and will be executed by Autopage.

Will my email address and all personal information be handed over from Nashua to Autopage? •Yes, these details will be securely housed in our data warehouse.

I want to view my previous itemised billing statements – who do I contact?Autopage is not receiving any historical data from Nashua – you would need to contact the Nashua call centre – 0861 412 412 to receive itemized billing prior to 01 November.

I have more than one contract with different networks – all contracts were on one bill with Nashua – will I still receive one bill for all contracts from Autopage?No – Autopage is only purchasing Cell C contracts from Nashua – you will receive different bills from the different service providers.

Do I have to move my contract to Autopage?Yes as Autopage has purchased the subscriber base from Cell C . If you would choose not to stay with Autopage and would prefer to go to a different Service Provider a port needs to be processed, a early termination fee would then apply if you are still within contract,

Use this question as a sales conversation to get customer to move all their Network Contract to one Service

Provider with one bill – Altech Autopage

Nashua VAS Autopage VAS

Usage Limits set by Nashua Mobile My Limit is a similar service.

Click 2 Recharge Can be implemented in My Account. Mobile Top Up provides similar functionality.

Smart Table None - we do not offer Device trade in’s

SMS 4 Info – Own Number Network USSD should cover this feature

VPS (in-store Pin less Airtime Solution) Mobile Top Up- USSD Feature

Call Discreet None

Will I still be able to receive the same tariffs, VAS and devices?You will still have access to all the network’s tariffs and the latest devices, and we supply most of the VAS with the exception of the below which will be cancelled before your transfer to Autopage.

Use this question as a sales conversation to pitch all Altech Autopage Value Added

Services to customer

If I choose to go to another network, will I pay any fees? • You will pay an early termination fee if you are within contract. If you are out of

contract and you have given the relevant notice, you will not pay any fees. • Network migration Fees will be charged if you choose another network but remain with

Autopage as your Service Provider.

My. Account (Lite) My.Account (Pro) My.Account (TopUp)

Cost: Free Cost: R21.85 Cost: R10.50

My.Account Lite is a free service if the subscriber already has Itemised billing.

The My.Account Pro service, offer the subscriber the ability to manage their account online.

The My.Account Top Up service, offer the hybrid subscriber the ability to manage their account online.

Features include: Features include: Features include:

Updating Bank Details Activating Value added service View latest statement Update personal details Log request Send SMS online Manage Phonebook

Updating Bank Details Activating Value added service View latest statement Update personal details Log request Send SMS online Manage Phonebook On My Account Pro the subscriber has the ability to extract customised reports based on call records

Updating Bank Details Activating Value added service View latest statement Update personal details Log request Send SMS online Manage Phonebook

Nashua had a portal for customers to see personal details etc. Will this still be available?

• No – you will need to make use of the Autopage My Account service. • You can register for My Account at www.autopage.co.za and there are 3 versions available

How do Autopage agents contact Nashua?