naseer report
TRANSCRIPT
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Chapter-1
INTRODUCTION TO THE REPORT
1.1 BACKGROUND OF THE STUDY
Usually all the institution of management sciences tends for the student
to carry out the internship in different organization of their own choices. the
purpose of the internship is to fulfill the gap between theory and practices.
The students makes eight weeks report written and proper documented
it. This report concern on the study to analyze employee recruitment, selection,
training and other activities in Dubai Islamic bank
In recruitment process the organization discover the most suitable
applicants for available vacancies.
Recruitment base on a clear statement which base on knowledge, skills,
abilities and other characteristics that firm needs.
The main purpose of recruitment begins with the specification of HR
requirement members, skills and time frame meets to activities.
1.2 PURPOSE OF THE STUDY
The purpose of this research is to improve our current knowledge about
human practices in the organization.
Basically it is essential for the degree completion program for the student
at the National University of Modern Languages.
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It provides opportunities to understand various operation of any business
firm apply the knowledge of teachers lectures in real business operations and
process.
1.3 SCOPE OF THE STUDY
My internship at DIB was a golden opportunities to understand how
Banks operates and deal with their employees and clients. The main focus of
my research study was on HR in branch of Dubai Islamic Bank and different
aspect of DIB are also covered in this report
1.4 RESEARCH METHODOLOGY
This report tells that how the 01 months were spending as internee in
DIB branch mall road Peshawar.
Methodology of this report for the collection of data is primary as well as
secondary data. The main source of my information is that of my personal
observation with staff members and having discussion with them and thus it
helped me in my report.
1.4.1 Primary Data
The sources for primary data are as
Personal observation
Discussion and interview with employees staff and officers
1.4.2 Secondary Data
The sources of secondary data are as follows
From DIBB website www.DIB.com.pk
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Annual repot for the year 2009
A project report on DIB available in the university of Peshawar
1.5 PROBLEM STATEMENT
I am able to identify the following two major problems inside the DIB
Peshawar branch;
A major problem in the systems of the company is the lack of contact
and feed back from and to employees, effectively meaning there is a lack of
cooperation in different departments and also with in specific branch.
Another problem is the lack of specialized Human Resource officers in
the branch of DIB Peshawar city.
1.6 LIMITATION OF THE STUDY
DIB have different branches across the country. Therefore its very
difficult to analyze and cover all its departments in a limited time of 01
months . Thus the time factor become a limitation of this study
Another limitation of this study is the lack of the information or no
availability of further information. However, analysis, reports, observation and
interview is done. In spite of the above mentioned problems, I have tried my
best to overcome all these limitation and provide errorless information of the
organization.
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Chapter-2
OVERVIEW OF ORGANIZATION
2.1 INTRODUCATION:
DIBPAK:
In ord, banks need rapid access to timely information, flexible financial
solutions and their alert execution Dubai Islamic bank follows the core
philosophy of satisfying its customers through effective branch network,
efficient human resource and economical products.
Over the years, the management has succeeded in establishing an
ideological base for the employees to build the bank upon: customer loyalty,
service with dedication and development of a wide range of products for the
customers to choose from. Some of the Fundamental Philosophies followed at
the bank are:
Excellence in Service
Quality Performance
Product Innovations
2.2 HISTORY:
Dubai Islamic is a Bank that wholly owned subsidiary of the first Islamic
bank in the world. Its shows company Dubai Islamic Bank PJSC was
established in 1975 and is pioneer in Islamic finance. It has combined
traditional Islamic values with technology and innovation to become one of its
kinds, globally.
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Three decades ago, Dubai Islamic Bank ('DIB') placed great history by
becoming the world's first Islamic Bank.Nowdays; Islamic banking has become
one of the well growing economic sectors. Almost over 350 financial
institutions working in this sector, with assets estimated at over US $400 billionproviding Islamic financial services.
Great despite growth in the sector DIB continues to be the industry
pioneer and undisputed market leader to date. Since its inception, DIB has
evolved from a retail bank to a fully fledged bank catering to almost all the
requirements of its customers in providing Sharia-compliant solutions to major
local and international companies. It has constantly upgraded its services to
private individuals, who remain a highly valuable element of DIB's customer
base.
To becoming the best traditional Islamic values with high-standard
technology and innovation, DIB is committed to not only fully comply with the
principles of Sharis in all its financial dealings but to also facilitate its
customers who venture into the world of Islamic banking in such a befitting
way that they would feel reaping the best rewards of both the worlds.
For its outstanding performance and contribution to Islamic financing,
DIB received the Best Islamic Bank in the Middle East Award (2006) by both
Euro moneys Islamic Finance Weekly and Gulf Wealth Forum. DIB has also
been awarded the Bank of the year (UAE) at the 2006 Banker Awards.
DIB has not only been at the forefront of innovation but has excelled
every step of he way. With the launch of Al Islamic Internet Banking, DIB has
re-affirmed its commitment to promote and develop Islamic banking in line
with the requirements of the modern age. For these efforts, DIB received the
Golden Trophy at the UAE Web Awards in 2006
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Dubai Islamic Bank Pakistan Limited (DIBPL), commenced operations
in 2011. Since then, DIBPL has undertaken major initiatives to expand its
branch network across the country. Under its consumer banking division, the
bank is offering state-of-the-art Sharia compliant products that effectivelycompete with those being offered in the market by conventional banks. It also
has expertise in providing Retail, Private, Small and Medium Enterprises,
Corporate, Investment Banking and Advisory services.
The Bank launched Pakistan's first Islamic Visa Debit Card and
introduced financial products covering Home Financing, Auto Financing, and
Depository products.
DIBPL has also introduced Priority Banking and Internet Banking, both
of which are being recognized as benchmark products in their respective
categories. Besides regular banking services, the Bank is committed to bringing
foreign investment to the country. DIBPL's corporate wing has actively pursued
foreign investors and convinced world renowned giants from the GCC to be
part of Pakistan's economy.
DIBPL is 100% owned by Dubai Islamic Bank PJSC (Public Joint Stock
Company) and its nominated shareholders. The parent company is a listed
company in Dubai.
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2.4 VISION, MISSION, AND CORE VALUES OF DIB
Corporate Vision;
Dubai Islamic Bank Pakistan Limited ('DIBPL') will be the leading
provider of world class banking the Islamic way by being the first choice of
our customers and our employees.
Mission
Innovation, Talent and technology
Core Values;
Dubai Islamic Bank aims to inculcate a nurturing and invigorating
corporate culture based on providing a safe, healthy and supportive
environment where staff members are valued, respected and able to realize their
full potential. This culture is based on the following core values:
Humility
Extreme Customer Care/Focus
Courtesy and Respect
Honesty, Integrity and Trust
Commitment and Hard work
Creativity, Innovation and Quality
Justice and Fairness to all Stake-Holders
Open, Honest and Direct Communication
Provider of growth and equal opportunity
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Value:
Trust
Listening
Innovation
Social Responsibility
BOARD OF DIRECTORS
Farooq Ahmad - CEO
Jamal khan - Head of Consumer Banking
Alam Ziab khan Car financing scheme advisor
Jawad Majid Khan - Head of Distribution, Middle Markets & SME
Zahid Mansoor - Head of Treasury
Tahir Nazir Chaudhary - Head of Risk Management
Dr. Muhammad Qaseem - Country Head of Sharia
M. Aamir Banatwala - Head of Operations
Irfan Johar - Chief Internal Auditor
Ammar Bin Mujeeb - Head of Information Technology
Wamiq Rizvi - Head of Human Resources
Syed Ammar Ali Zaidi - Chief Financial Officer
Uzman Naveed Chaudhary - Company Secretary and Head of Legal
Shahid Rehman Siddiqui - Head of Compliance
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Chapter-3
CURRENT SITUATION
ORGANISATIONAL STRUCTURE
DIBPAK is one of those banks who hires cream from the top notch institutes of
Pakistan and abroad. All the employees are highly skilled, motivated and highly
satisfied from there jobs.
The credit goes to the HR department of DIBPAK, which is having centralized
operations. They hire the batches for the particular post and train them at TDC.
Here Ill give a brief introduction about those people who are working as a
backbone of this successful organization.
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Branches:
A Brief Detail of Various Departments:
THE CLEARING DEPARTMENT:
One of the basic economic functions of commercial banks is to receive
deposits and to honor cheques drawn upon them. So, cheque is a most
commonly used instrument for making payments by account holders. Along
with the cheques, there are some other negotiable instruments that are used for
making payments and are drawn upon a bank. But cheque holds prime
importance in banking.
Clearing departments core function is to initiate and complete the
clearing procedure for cheques, POs, DD s and other related instruments.
Clearing department sends and receives instruments for clearing, (all operations
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are conducted through a financial services company NIFT) Inward Clearing
(DIBS Instruments for clearing from other banks) Outward Clearing
(instruments of other banks deposited for clearing by banks customers) All
cleared instruments are posted to customers account for completion oftransaction respectively.
Handling of cash is core sensitive function of cash department. Cash is
paid to customers, visiting branch with DIB Cheques (local or across Pakistan)
and deposit are received from customers and no customers for accounts
maintained in branch. Cash is checked strictly to avoid forgery, mismatch
currency notes, fake notes etc. Vault is maintained on dual daily basis; cash is
taken out and handed over to cash officers after counting for daily Operations
according to limits assigned to cash officers. At closing time cash officers tale
cash with daily routine sheet and place remaining amount in vault after
counting. Services of security companies are taken for transfer of cash from one
branch to another or State bank Of Pakistan
Cheques lodged in clearing constitute two types of clearing
Outward Clearing
Inward Clearing
Staff:
Mr. Shahid Sadique Inch. Operations
Mr. Shehbaz Clearing Officer
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Procedure:
Before posting the entries in the books of accounts or before credited the
customer account, a banker has to take following things in to his consideration.
Clearing stamp
Crossing stamp
Discharge stamp
Signatures of drawer
Bank branch name
Amount in words and figure
Date mentioned on clearing stamp
Cheque or instrument should not be post dated or stale cheque.
There are some reasons for dishonoring the cheques or instruments
Insufficient fund
Not arranged for
Dormant Account
Company stamp missing
Stop payment
Not drawn on our bank / branch
Cutting and over writing
Cutting and over writing not signed
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Discharge stamp of 1st &2nd endorsement on special crossed cheque
(Payees a/c only)
Lack cancellation of previous stamps (in cheque is representing from
different bank or branch)
Operations & Remittance Department:
Operations Department functions are:
Issuance of PO (Pay orders), DD (Demand Draft), And TT (Tele Transfer).
Moreover foreign remittance (inward, outward) is being entertained by
operations department.
POs are issued on customer request for payment within city in payees account
only.
DDs are issued on customers specific request for intercity payments in payees
account only.
TTS are issued on customers request for payments to other countries in foreign
currencies as per requirement.
Collections Department:
Goals:
Following are the basic GOALS of collection
Department:
TO obtain payment promptlywhile minimizing
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Collection expense and write off costs as well as
Maintaining customers goodwill by high standard of
Service.
To protect losses of Bank by identifying early
EAMVU
(External Agencies Management & Verification Unit)
Department:
The core task of EAMVU department is to manage authorized external
agencies (authorized through approved induction process by Bank) which plays
a vital mediate role in completion of Home finance and Auto finance process by
minimizing the risk factor and fraud chance.
Moreover EAMVU verifies and validates applicants existence and
authenticity by applying various checks, to make bank end safe and risk free.
Agencies managed by EAMVU are:
Lawyers
Appraisal Agencies
Auto Registration Agencies
Auto Appraisal Agencies
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Lawyers:
Bank panel lawyers generate reports for Home Finance process initiation
after review and proper verification of documents provided by applicant, lawyer
writes his opinion:
Whether case is valid for process. Or not valid for further process. If the
case is valid for process: Bank panel lawyers require original documents for
further proceedings.
Secondly lawyers are helping hands with EAMVU department for
completion of transaction, by minimizing the risk and fraud factor till the
transfer of Mortgaged property in the name of bank. For safety purpose,
lawyers and EAMVU hold / possess the title till transfer. In case of Purchase a
Home payment is directly made to seller, and in case of BTF redemption
letter is taken from other bank, in both cases involvement of customer is
minimized to make the bank end secure and risk free.
Lawyers also help out in induction of new business areas for bank and
de listing of any listed areas on the basis of unfavorable conditions for
business.
Lawyers also provide feedback on new laws and update with any change in
laws.
Appraisal Agencies:
After Lawyers opinion case is forwarded for further process, documents
are forwarded to CIU, title documents & approved map are forwarded to
Appraisal Agencies for current value estimation report (appraisal report)
of asset, which is surveyed by authorized Appraisal Agencies analyzing the
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current market conditions. Appraisal report comprises on (Land Value
+construction cost). Appraisal reports are cross verified by EAMVU
Authorized Agencies should be on Bank panel and as soon as the panel of PBA
& PEC. Following are panel agencies which are providing services to DIBPL.
Harvester Services Pvt. Ltd.
National Projects Managers.
Projects Pvt. Ltd.
Jasper & Jasper Pvt. Ltd
Autos Registration Agencies:
Autos Registration Agency provide mediate support for Vehicle
registration process, excise and taxation related matters. Authorized vendors
collects invoice from authorized dealers and forward files to excise office on
daily basis, also collects registration books and number plates (of previously
applied cases) from excise office and forward them to EAMVU department.EAMVU validates and update their records for accurate and correct systems.
Further checks are applied by EAMVU to make the registration process
transparent and crystal clear EAMVU also complete the Dealer induction
processes by verifying dealers personal documents, bank letters, bank
statements etc. EAMVU also verify the business tenure (whether working from
last 03 years or not). Further more EAMVU helps out in Appraisal of
Repossessed Vehicle and monitor the process of appraisal and Bid of
repossessed vehicle with collection department.
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Repossessed Vehicles are appraised by Authorized
Appraisal Agencies
Moreover EAMVU also helps out in completion of Procedure by
verifying and providing support, for auto finance or home finance facility for
bank staff.
EAMVU also conduct verification on Branch request If some change
occurs in name, number of directors, nature of business, business or residence
address ofcompany name accounts.
Regional Operations Department:
Functionality & Process:
Operations department plays an important mediate role in between Sales,
CIU and Asset operations department. Accurate and updated Record Keeping is
its core Function, and it maintains all legal and related documents of all login
cases.
Regional Operations department receives complete file again from S&Q
(with stage II documents and legal documents signed by customer). Regional
Operations checks file thoroughly and forwards scanned images of documents
to Asset Operations for booking purpose.
Regional Operations department keeps all (autos) files with it, inVAULT. Vault system is maintained on basis of contract numbers, assigned by
Asset operations (Karachi) on booking of cases. Booked cases files can be
retrieved at any time by concerned departments whenever needed by.
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FRMU:Fraud & Risk Management Unit:
FRMU (Fraud & Risk Management Unit) department plays a vital role to
eliminate fraud and to minimize risk factor in the whole process of consumer
products sale. FRMU applies various checks to attain its results; FRMU
initiates cases on other departments requests and by itself too. FRMU verify
and investigate thoroughly referred cases.
FRMU selects randomly, from approved cases to re check the decisions
and reports on the basis of which decisions were made. In case of Auto Finance
10%of approved cases are picked by FRMU for re verification of decisions In
case of Home Finance 30% of approved cases are picked for re verification of
decisions.
FRMU check and re verify that
Decisions are made accurate & as per policy?
VA reports results are accurate?
AI reports and other supporting reports are attached accurately?
Documents attached with are as per criteria & policy?
All required signatures, checklists are applied or not?
CIU also refers cases to FRMU department if finds something suspicious
in information, provided by customers and actual position. If there is any
difference found by CIU in current /previous information and information
provided by Customers. Finding difference in AI, Data check, or CIB Reports
or any suspicious or fake documents provided than CIU forward case to FRMU
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and investigate such case thoroughly with the help of FRMU. (to minimize
fraud chance and risk factor).
FRMU also review the booked cases randomly and Checks stage II
documents and other supporting documents in operations department. FRMU
department also participates in Autos Repossession Process and bidding process
to make these processes accurate and crystal clear.
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Chapter- 4
INTERNSHIP ACTIVITIES
Detailed Description of Activities Performed
Mrs. Sonia Masood who was responsible for the assistance and guidance
in Dubai Islamic bank call me that my approval for internship in Dubai Islamic
bank Pakistan limited has come from the head office and ask me to come to the
bank and meet her. I went to bank, they give me orientation about the branch
and tell me the plan of my internship .I have to spend four weeks in branch andthen to spend my 4 weeks in consumer banking a per vacancies for internees in
the bank. He mailed my approval mail to the branch manager and talks to him
on phone and sent me to the operation departments by wishing me best of luck
for the rest of my internship.
First day at BANK:
On first day in the Dubai Islamic Bank, I reached the bank; I just saw the
whole setup of the Dubai Islamic Fahar-e-Alam road branch, splendid structure
with all the modern accessories along with an awesome touch of grass root
heritage.
I report to Branch manager and he sent me to the assistant manager Mrs.
Sonia Masood She introduce me with all the other employees of the bank.
Finally I started my internship under the guidance of Mrs. Sonia Masoodthe assistant to manager of the branch. Mrs. Sonia Masood started to explain me
what does clearing means, how important it is for the bank, what the procedures
are and what the network which they follow is.
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NIFT:
Representative of NIFT (National Institution Facilitation Technology)
appeared. Mr.Farooq handed over all the cheque to him, which he had signed
and stamped. After that Mr. Farooq explained me that how NIFT works, what
their role is in banking sector. Next day, Mr. Farooq told me more about inward
and outward clearing,
Skills Acquired: Fax and Photo Copy
I learned few other things. I learned how to send a FAX and how to use
PHOTO COPY MACHINE. At first, I had to waste lots of pages, but then I
learned it quite well.
Fill up the deposit slips for customer:
Some customers came to bank who didnt know how to fill up their
deposit slips, Mr. Farooq assigned me the duty that if I see a customer having
less idea to fill up, I should help them. So did so almost whole week of mine at
that branch.
Fill up the account opening form for customer:
I fill up the account opening for customer for two or three times.
Move to S & Q (Service and Quality) Department:
Mr.Sardar Hashim manager of S & Q department called me on Monday
July and ask me to spend a week in his department. Had a chit chat with her
then she told me about the S & Q department and how it works. I spend a whole
week and learned many new thing about consumer financing.
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About S & Q department:
This department is made to ensure the quality of services and products
provided in DIBpak its head is in Karachi. S & Q department held different
surveys by different means and manager of the department physically visit the
branches to check out the services and products standards. All the undertakings
and stage 2 agreements are signed by customer in this department. Early payoff,
partial payments procedure and default cases are also handled by this
department.
Activities in S & Q department:
Mr. Hasan the S & Q department officer a very nice and competent
person told me and guides me almost each and everything about S & Q
department.
I have leaned from it:
Saw the documentations of many cases come to S & Q department.
Saw the stage two documents of all the products in consumer financing
like Undertaking to Lease, Musharaka Agreement, Title Agency
Declaration, Lease Agreement, Service Agency Agreement, Purchase
Undertaking, Sale Undertaking and Security Undertaking and
thoroughly studied them know what is the purpose of each of them..
Fill up the deposit slips for the customer who comes to pay their
installments.
Come to know the terms and conditions of early payoff and partial
payments.
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Calls on behalf of service manager to customers for survey of quality of
services
Done Mystery calling.
Did entries of different surveys in the computer.
Physically visited once with Mr.umar to the branch to check out the
quality and other things.
Learned how to take signatures of customers on all the forms and
agreements of the contract, I was surprised to see that customer of auto
finance have to sign at 80 different places and for home finance even
more.
Calculate the penalty and principal amount of early payoff customers.
Maintain the daily based MIS for one day on behalf of SIR Umar.
Move to EAMVU (External Agencies Management &
Verification Unit) Department:
After spending almost one and a Half week over there i was sent to
EAMVU for two or four days. There were just two employees in EAMVU
department, Mr. Kashif and Mr. Ali. The reason for having such a small staff
was that the staff was just doing necessary documentations.
About EAMVU Department:
The core task of EAMVU department is to manage authorized external
agencies (authorized through approved induction process by Bank) which plays
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a vital mediate role in completion of Home finance and Auto finance process by
minimizing the risk factor and fraud chance.
Moreover EAMVU verifies and validates applicants existence and
authenticity by applying various checks, to make bank end safe and risk free.
Agencies managed by EAMVU are
Lawyers
Appraisal Agencies
Auto Registration Agencies
Auto Appraisal Agencies
Activities in EAMVU Department:
I have just spent four days in this department and I learned and did too
many things in this department like:
The procedures & processes EAMVU follows.
Studied all the documents Prepared is this department.
Leaned about the documentation flow in and out in this particular
department.
Saw how EAMVU interact with all the agencies for appraisals and other
things.
Maintain the daily MIS in this department too.
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Learned about how the completion of Procedure by verifying and
providing support, for auto
Finance or home finance facility for bank staff.
Mr. Kashif ask me to do some telephonic appraisal calls on behalf of him
for telephonic appraisals.
Learn how EAMVU interact with all the concern agencies and CIU for
different cases.
Move to Collection Department:
I was little bit excited that the last week of my internship came. I was
sent to the last department of consumer financing in DIB Peshawar.
About Collection Department:
Goals:TO obtain payment promptly while minimizing collection expense
and write off costs as well as maintaining customers goodwill by high
standard of service. To protect losses of Bank by identifying early
indications of delinquent customers and thus minimizing losses.
Last Day at DIB:
On my last day, I went to all the departments where I had worked in and
met everyone over their. I asked them for final word of advice and collected
some necessary documents. Then we all internees had a kind of party, cause
were almost 3-4 internees whose internship was getting over on the same day.
Manager(s) with whom associated
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MR. SARDAR HASHIM (OPERATION MANAGER)
He was really loyal and sincere to his work. Sometimes I found him
doing the work of their subordinates. And when I asked him that his job is just
to supervise, then he told me that its better to do complicated stuff your own
self so that there wont be any kind of discrepancy in it.
Strain and Stresses:
He had lots of burden on him so most of the times I found him rattled. If
there is anything to do with the ranch, giving a contract to new supplier or
anything like that, he was responsible for all those things. To get his work done,
most of time he had to stay in the bank for extra hours.
Conflict and Appreciation
The best thing about Mr. Sardar Hashim was that he never spoke to
anyone just to kill time or something like that. He was always relevant and to
the point. But sometimes, this kind of nature can be harmful for your carrier.
Considering him, he was the most experienced person in our bank, but still he
could just make it up till Inch.
MS. SONIAMASOOD (ASISTANT TO BM)
She was really humble and concerned towards his subordinates.
Sometimes I found him doing the work of other employees or colleagues if they
will come to him and say that I m not feeling like doing it.
Strain and Stresses:
All the time he had lots of work to do, and she never allowed her to sit
ideally and doing nothing. Out of all that, she helped internees a lot. Because of
his nature of work, sometimes she had to stay in the bank up till 8 pm.
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Conflict and Appreciation:
What I found during my stay with him was that she wasnt punctual. She
was off most of the times, at least twice a week. And then whenever he was
back, he had to go with lots of work. But he was kind of efficient, and use to
put extra time to cover up all the delay.
New Things Learned:
All my stay at DIB I was filled with numerous new experiences. I
learned a lot from all the people who were around me, and I am pretty much
sure that it will really help me out throughout my career.
PHOTO COPYAND FAX
One thing, which I learned at DIB, was how to do photo copy and fax. It
is an art which requires unbeatable concentration and guideline. I am in debt of
DIB that they gave me a chance to learn this new skill, which was an
unexplored territory for me, it has open new horizons for me, and I am sure that
itll really help me out throughout my life.
QUALITYASSURANCE.
I have learned a lot of new things regarding quality assurance. Like how
to get feedback of customers, how to behave as mystery caller, how to maintain
check and balance and how to held surveys.
CONSUMERBANKING
Before starting my internship at DIB, I have almost no idea about
consumer banking, but now I have learned enough to be a professional in this
field. Truly was an awesome experience.
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TO ACT PROFESSIONAL
Before joining DIB, I use to hate wearing tie and dress pants. But after
spending time in DIB, it became more like a part of me. I found myself
comfortable and more confident while being in good attire. Punctuality was
another big issue for me, but going to bank at sharp 9 am and going there
everyday, gave a new way to my life.
SOCIAL SKILLS
One thing, which I learned at DIB, which was that most important lesson
I ever learned anywhere was that, it doesnt really matter how much you work,the thing which really matter is how you show others that you really work hard.
Believe me, that is the only thing which can help you to get a speedy growth in
your career. Apart from that, the thing I learned is that how to be friendly with
your coworkers, yet professional at the same time.
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Chapter-5
PRODUCTS AND SERVICES
With the mission to provide all-encompassing banking services to the
customers, Dubai Islamic Bank has a uniquely defined menu of financial
products. Currently it is one of the most comprehensive portfolios of
personalized financial solutions that are custom-tailored to serve the
requirements.
CORPORATE
FINANCING
The world of finance belongs to those who shape it. DIB has taken a
leading role in shaping the dramatic transformation that UAE has experienced
in the last two decades. Now, with the same vigor, the Bank comes to assist
businesses in Pakistan.
DIBPL provides a wide range of services specifically designed to assist
Pakistani businesses. You can benefit from our:
Cash Management Services
Trade Related Services
Investment Banking Services
Services for Small and Medium sized Enterprises
Our ever expanding network of correspondent banks allows your company
to utilize our arrangement with numerous local and foreign commercial banks
in meeting your collections and payments requirements.
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CONSUMER POINTOFVIEW
Looking to buy your dream home? Want to continue your studies? Thinking its
time to buy a car? Whatever your wish may be, we want to help you make it
come true. There are finance packages designed to meet your needs and with
our Internet Banking service, you can manage your finances with a click of
your mouse!
DEPOSITORYSERVICES
DIBPL offers a variety of depository account types. Meticulously
designed, these accounts give you the optimal blend of liquidity and profit
making potential. And of course, service and convenience are DIBPL`s
hallmarks. Remember, you have round the clock access to all your accounts at
DIBPL through:
Our countrywide, ever growing, network of ATMs.
The Dubai Islamic 24/7 Phone Banking Service.
The Dubai Islamic Internet Banking Service.
Also, all our branches are online, meaning you can access your account
through any DIBPL branch in the country!
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CURRENT ACCOUNT:
Dubai Islamic Current Account is a non-remunerative checking account
designed for account holders who need to transact frequently. It specifically
appeals to businessmen and salaried individuals who need to make frequent
payments and deposits in their account. The Dubai Islamic Current Account is
an ideal low cost option for such customers.
Based on the Wadia contract, the Dubai Islamic Current Account offers
users safe keeping of their cash deposits against DIBPLs guarantee to provide
the depositor his funds on demand. However, the depositor permits DIBPL to
use or invest his money in its Sharia compliant investments and is neither
entitled to investment profit nor does the account holder bear any risk of loss.
The Current Account is offered in the following currencies:
Pak Rupees
US Dollar
UK Pound
EURO
Japanese Yen
UAE Durhams (only for cash deposits, cash withdrawals are not
allowed)
Saudi Riyals
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All entities including individuals, corporations, firms, societies, clubs,
government organizations, statutory bodies, public and private institutions can
open a Dubai Islamic Current Account with as low as PKR 1000.
SAVINGS ACCOUNT:
Dubai Islamic Savings Account is a great investment option for
depositors who wish to earn Halal returns on their savings. Thats not all, it
allows you the flexibility to withdrawn your funds when ever required.
By investing in the Dubai Islamic Savings Account, the depositor (fund
provider or Rabbul-Maal) authorizes DIBPL (fund manager or Mudarib) to
invest his/her funds on the basis of unrestricted Mudaraba contract according to
the principles of Sharia. DIBPL invests these funds in its Common Mudaraba
Pool with other deposits and the shareholders equity. The profit on the
Common Mudaraba Pool is distributed amongst the shareholders and
depositors on the basis of agreed upon weight ages which take into
consideration the tenor, amount of deposit and profit payment frequency of the
account.
The Dubai Islamic Savings Account is offered in the following
currencies:
Pak Rupees
US Dollar
All entities including individuals, corporations, firms, societies, clubs,
government organizations, statutory bodies, public and private institutions can
open a Dubai Islamic Savings Account with a balance as low as PKR 1000.
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For US Dollar Savings Account, daily balance throughout the month
must remain above US $500 to be eligible for profit payment.
FIXED DEPOSIT:
Dubai Islamic Fixed Deposit Account offers the ideal mix of long and
short term benefits to depositors seeking attractive and Halal returns on their
savings. With a history of high profit payouts Dubai Islamic Fixed Deposit
Account is an excellent investment vehicle for depositors with excess funds.
By investing in the Dubai Islamic Fixed Deposit Account, the depositor
(fund provider or Rabbul-Maal) authorizes DIBPL (fund manager or Mudarib)
to invest his/her funds on the basis of unrestricted Mudaraba contract according
to the principles of Sharia. DIBPL invests these funds in its Common Mudaraba
Pool with other deposits and the shareholders equity. The profit on the
Common Mudaraba Pool is distributed amongst the shareholders and
depositors on the basis of agreed upon weight ages which take into
consideration the tenor, amount of deposit and profit payment frequency of
the account.
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LOCKERS:
DIBPL is pleased to offer locker services to its customers. Our
customers can lease a locker for the safekeeping of their valuables for complete
peace of mind. For further information, customers are requested to contact us at
111-786-DIB (342).
Sizes:
The following Locker sizes are being offered at DIBPL:
Size Dimensions (Height x Width x Depth)
Small 8 inches x 7 inches x 20 inches
Medium 8 inches x 15 inches x 20 inches
Large 15 inches x 15 inches x 20 inches
Fees and Charges:
Customers are required to pay a security deposit at the time of locker
issuance. This security deposit is refundable once the customer discontinues
the service. In addition to the security deposit, an annual rental is payable in
advance depending upon the size of the locker.
Please refer to the Schedule of Bank Charges for the prevailing Security
deposit and Annual Rental.
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Timings:
SERVICES
Internet Banking:
No more waiting in queues. No worrying about bank timings either,
because now, DIBPL brings banking services to your doorstep. Free yourself
from every hassle with our new Internet banking facility. At DIBPL, we make
sure you spend less time banking and more time enjoying life! Enjoy instant
access to your account funds, from anywhere in the world and at anytime of the
day.
You can access your locker during banking hours.
Days Timings
Monday Thursday 9:00 am - 5:00 pm
Friday9.00 am to 12.30 pm, 3.00 pm 5.00
pm
Saturday 9.00 am 1.30 pm
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Dubai Islamic SMS Banking:
Now, Dubai Islamic Bank Pakistan Limited brings banking services at
your fingertips! Free yourself from the hassle of visiting the branch and enjoy
the convenience of Dubai Islamic SMS Banking.,
SMS Banking Features:
You can select your desired services from a variety of options
available
You can block your account, in case of stolen or lost cell phone
24/7 customer service helpline
Automated help messages on your cell phone
PHONE BANKING:
Dubai Islamic Bank Pakistan Ltd. offers a state-of-the art 24/7 Phone
Banking service which provides quality services and financial solutions to
esteemed customers. Our highly trained Phone Banking Officers are available
round the clock to assist and provide you the following services:
Enquiries and Instructions
Account Balance Inquiry
Transaction Inquiry
Auto and Home Finance application status
Address / Telephone number change
Duplicate Account Statement request
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Order Cheque Book
ATM/ Debit Card Activation
ATM / Debit Card Replacement
ATM / Debit Card Blocking
ATM/ Debit card PIN Re-generation
Name Correction on ATM / Debit Card
Request for linking account with ATM / debit card
Request for De-linking account with ATM / debit card
Internet Banking Registration
Financial Transactions
Internal Funds Transfer
Pay Order Issuance
Demand Draft Issuance
Term Deposit Booking
Utility Bill Payments
VISA DEBIT CARD:
Introducing The First Islamic Visa Debit Card in Pakistan:
Globally Accepted Sharis Complaint Card Open an account with us and
get your Visa Debit Card to start enjoying the following benefits!
Accepted Globally:
The DIBPL Visa Debit Card is linked with the global Visa network
allowing you to access your account from over 24 million merchants and one
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million ATMs around the globe. You also have the flexibility of using this card
at all 1Link and MNET ATMs in Pakistan giving you instant access to your
bank account any time of the day or night.
ATM card services:
Your Visa Debit Card allows you to withdraw up to Rs. 50,000 per day
at any ATM across Pakistan. You can also withdraw the equivalent amount in
foreign currency at an international ATM wherever the PLUS sign is displayed.
Transfer of funds across Accounts:
You can use your Visa Debit Card to transfer funds across accounts. You
daily limit for this transaction is set at Rs. 300,000.
Inquiry of Balance:
Your Visa Debit Card can be used to check your account balances an
unlimited number of times at any ATM in Pakistan or at over 1.5 million ATMs
around the world!
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Chapter-6
SWOT ANALYSIS OF DIB
Every firm goes through to conduct SWOT analysis to see the changes in
the external and internal environment.
This act as indicator of organization fluctuation internally and also sees
opportunities and face threads externally
6.1 Internal Capabilities:
6.1.1 Strengths:
The over all resources that an organization has or the unique capabilities
that a firm possesses are termed the strengths.
The Dubai Islamic bank has the following strengths in various fields.
1. In regarding with selection and recruitment the DIB has a well-
defined policy.
2. In term or hiving the competent work force the Dib carried out the
process with the help of institute of banking of Pakistan.
3. The management team and other workers of the bank is so
competent.
4. The best training activities are been allow the newly candidate to
perform their jobs well.
5. The senior staff serves as key player in banking market of BIB.
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6.1.2 Weaknesses:
Still the DIB have sufficient resources to perform their activities well.
The DIB has the following weaknesses.
1. The Dubai Islamic bank is an foreigner bank thus it has the centralized
system. The big decisions are been made by the head branches. So the
unwanted interference of head office hampers the banks good will
positions and profitability.
2. In the recruitment process the bank has luck of coordination among the
managers.
3. They have some lack ness in recruitment and selection policy.
4. The candidates some time discourage due to long process of recruitment.
5. Due to external recruitment without considering getting promote the
existing staff it result dissatisfaction in them.
6.2 External environment:
Organization s must have the various opportunities and threats
externally. Opportunity is favorable condition that any firm wants to be
captured. While the threats are the unwanted situation faced by the various
organizations. That can be damage the organization good well.
6.2.1 Opportunities:
1. There are many business institutions that produce good and
qualities people so the DIB has the opportunity to hire the most
competent candidates.
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2. To utilize the internal workforce the bank get to Use the norms
and the values of its.
3. Through advertising process the DIB attract the candidates for
recruitment process.
4. to polish the shills and capabilities of the employees the bank
must avail the training institutions.
5. The bank must update the existing selection and recruitment
process.
6. DIB must open their new branches in different cities such in
Mardan, Nowshera.
7. The bank should use the new technologies to conduct their
opportunities.
6.2.2 Threats:
1. IN the contrast of various competitors such as Mezan Bank, Bank-Al-Habib, Bank Al-Falah offering more benefit and other compensation
packages to their workers that resulted on a threat to the DIB.
2. The employees sometime feel dissatisfaction due to uncertainty about
their future Changes. That is big threat to bank.
3. Other Islamic bank is trying to using the best HR techniques so they
can edge on DIB. Which will be serious threat to it?
4. Another big threat that the bank is facing that the competitors used
the effective recruitment and selection plans to attract the most
suitable candidates in market.
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5. The Sharia board interferes in the bank policies that can affect the
performance of the bank.
6. The bank must adopt the modern ways of doing things due to
technological advancement in banking sector.
7. The unrest situation of the K.P.K makes difficulties to performance
the bank daily operations well.
8. The govt. Policies can affect the bank.
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Chapter-7
FINDING AND RECOMMENDATIONS
7.1 Findings:
The following are the findings of the recruitment process of the Bank.
1. From the external sources The DIB hires new candidates it the bank have
the competent employees the filled the vacancies with internal
employees.
2. To promote the experienced and skilled employees the upper position of
the bank are been filled by internal staff.
3. The DIB give the advertisement through newspapers internal, magazine
to attract the most competent candidly for the vacancies.
4. The advertising of available positions are been made through local
newspaper such as the News, Dawn and Mushriq.
5. The Candidates are been given various test conduct by the bank when
they apply for the jobs.
6. After puss the iterance tests the candidate give the interview to the
selection committee of the bank.
7. The selection and recruitment process are been conduct through the rules
and regulation of the bank.
8. Due to the long recruitment process the bank have lock of competent
employees because in this time they find another job.
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7.2 Recommendations:
In contrast of recruitment and selection process the following are some
recommendations:
1. The bank must take serious action in order to changes the policy of
the bank in regard to selection process.
2. The bank must reduce the long time period of selection process.
3. There must be a simple and short recruitment plan to be adopt for the
motivation of candidate when apply for the job.
4. There is to any discrimination and preference throng age gender etc.
5. The bank should make simple test criteria and deduct the
comprehensive recruitment planning system.
6. The bank has a clear cut and fair performance appraisal system for
the promotion and compensation of the employees.
7. they should avail the training opportunities to the existing employees
to polish their skills and abilities to performance their jobs well.
8. The bank must provide a relaxation time that the employees must
take rest.
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BIBLIOGRAPHY
1. Human resources management, Decenzo/Robbins, 6 edition
2. Human resources and personnel management by Werther William B,
DavisJr. Keith,
3. Management 5 edition, Ricky W. Griffin.
4. Staffing as strategy, Snow and Snell.
5. website:www.dibpak.com
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National University of Modern Languages, Peshawar
Faculty of Management Sciences
EVALUATION PERFORMA
Name of Intern: Naseer Muhammad
This internship started on (date) 7 July 2010 and was completed on (date) 7
August 2010
At (companys name and location) Dubai Islamic Bank
Please give a brief summary of internship:
Evaluation of Personal/ professional qualities of the intern observed during the
internship.
Select one evaluation level for each area by marking X under that level that
represents the interns performance.
Excellent Good Average Poor Does not apply
Ability to adapt to a variety of tasks
Decision making; judgment; setting
priorities
Reliability and dependability
Enthusiasm for the experience
Attention to accuracy and details
Willingness to ask for and use
guidance
Ability to cope in stressful situation
Ability to organize, classify, and
deliver information effectively
Ability to plan with and work
cooperatively with others
Professionalism; demonstrated
interest in the issues, policies, and
organizations related to the field
Additional Comments:
Signature of concerned official and date of evaluation:
_________________________