napier connects toolkit - part 3: case studies from napier...np cnncts toolkit 14 part 3: case...
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Part 3: Case Studies from NapierIn this section you are invited to explore a sample of case studies from Napier Connects. They offer a taste of what is possible when you get positive people and practical planning together to make small but significant improvements in a community.
We hope these examples provide your organisation with some ideas, and we’re keen to hear about the initiatives you develop within your own communities.
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Part 1 Part 2 Part 3 Part 4
Tool
kit
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Part 1 Part 2 Part 3 Part 4
Co
mm
un
ity C
on
ne
cto
rs P
rog
ress
Up
da
te
UPD
ATE
ON
ACT
IVIT
IES
UN
DERT
AKEN
SIN
CE “
CON
NEC
TORS
” M
EETI
NG
HELD
12
MAR
CH 2
013
All a
ctivi
ties
and
upda
tes
rela
te to
the
11 k
ey th
emes
iden
tified
from
the
Wor
ld C
afé
Wor
ksho
p he
ld D
ecem
ber 2
012
that
mos
t of y
ou a
tten
ded.
Th
e ke
y th
emes
are
:
• Pr
omot
e po
sitive
stor
ies
• Ed
ucati
on o
ppor
tuni
ties
• In
terg
ener
ation
al o
ppor
tuni
ties
• Fo
cus
on n
eigh
bour
hood
s (n
eigh
bour
hood
con
nect
ors)
• U
se e
xisti
ng re
sour
ces
etc
– us
e ex
isting
dat
abas
es e
tc to
get
in
form
ation
out
or p
rovi
de s
ervi
ces
(e.g
. MSD
dat
abas
e)
Issu
es id
entifi
ed a
nd su
gges
tions
offe
red
from
Com
mun
ity C
onne
ctor
s mee
ting
12 M
arch
201
3 –
UPD
ATE
ON
PRO
GRE
SSIs
sue/
item
Su
gges
tion
offer
edAc
tion
Prog
ress
/out
com
e to
dat
eRe
late
d to
key
them
e….
1. R
otar
y pa
thw
ayCy
clist
s ar
e no
t reg
ardi
ng
the
need
s of
ped
estr
ians
on
the
path
way
.
Lim
ited
acce
ss p
oint
s al
ong
foot
path
to ro
tary
pat
hway
fo
r whe
elch
airs
and
m
obili
ty s
coot
er to
acc
ess.
Coul
d cy
cle
shop
s an
d sh
ops
selli
ng c
ycle
s pr
ovid
e th
eir c
usto
mer
s w
ith a
fly
er o
r suc
hlik
e pr
omoti
ng
cons
ider
ation
of w
alke
rs o
n th
e pa
thw
ay?
Coul
d Ro
tary
con
sider
m
ore
conn
ectin
g fo
otpa
ths
to m
ain
path
way
?
No
resp
onsib
ility
ass
igne
d.
Poss
ibly
Rot
ary
and
Disa
bilit
y In
form
ation
Tr
ust?
No
resp
onsib
ility
ass
igne
d.
Poss
ibly
Rot
ary
and
Disa
bilit
y In
form
ation
Tr
ust?
An e
valu
ation
is b
eing
un
dert
aken
on
the
path
way
s le
ad b
y Di
sabi
lity
Info
rmati
on T
rust
.
Pers
onal
app
roac
hes
need
ed.
Educ
ation
opp
ortu
nitie
s.
Inte
rgen
erati
onal
op
port
uniti
es.
• Ke
ep it
sim
ple,
kee
p it
fun
and
soci
al
• Re
duce
bar
riers
to a
tten
d se
rvic
es (t
rans
port
, mon
ey, a
war
enes
s)
• U
se s
enio
r ski
lls/e
xper
ienc
e
• Pe
rson
al a
ppro
ache
s ne
eded
• As
k ta
rget
gro
ups
wha
t the
y w
ant
• En
sure
cul
tura
l app
ropr
iate
ness
.
Tool
kit
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Part 1 Part 2 Part 3 Part 4
Issu
e/ite
m
Sugg
estio
n off
ered
Actio
n Pr
ogre
ss/o
utco
me
to d
ate
Rela
ted
to k
ey th
eme…
.
2. T
rans
port
issu
es to
att
end
serv
ices
and
/or t
o vo
lunt
eer
Red
Cros
s ha
ve o
ffere
d th
e us
e of
thei
r van
s. T
he
term
s an
d av
aila
bilit
y ne
ed
to b
e cl
early
defi
ned.
Talk
with
HBR
C on
pub
lic
tran
spor
t ser
vice
s fo
r el
derly
.
Iden
tify
curr
ent v
olun
teer
dr
iver
num
bers
in N
apie
r an
d am
ount
of v
ans,
car
s av
aila
ble
for e
lder
ly p
eopl
e to
acc
ess.
Cons
ider
cre
ating
a c
entr
al
poin
t for
coo
rdin
ating
vo
lunt
eer d
river
s an
d sh
arin
g th
ese
driv
ers
amon
g a
varie
ty o
f ser
vice
s pr
ovid
ers.
SC to
liai
se w
ith R
ed C
ross
SC
to lo
ok in
to th
is SC
to lo
ok in
to th
is SC
to lo
ok in
to th
is
Visit
ed w
ith R
ed C
ross
8/
4/13
. Red
Cro
ss w
aitin
g on
new
HBD
HB
cont
ract
de
tails
to d
ecid
e if
thei
r va
ns m
ay b
e av
aila
ble
for
othe
r use
s.
No
prog
ress
to d
ate.
HBR
C co
nsid
ered
a st
akeh
olde
r if
Elde
rly T
rans
port
pro
ject
is
plan
ned.
Initi
al m
eetin
g he
ld in
May
20
13 w
ith H
B Tr
ust f
or
the
Elde
rly a
bout
pos
sible
tr
ansp
ort p
roje
ct.
No
prog
ress
to d
ate
but
have
rece
ived
app
rova
l (M
ay 2
013)
to u
nder
take
th
is el
derly
tran
spor
t re
sear
ch if
an
inte
rest
ed
com
mun
ity g
roup
will
lead
th
is pr
ojec
t.
No
prog
ress
but
this
activ
ity c
ould
alig
n w
ith
proj
ect p
ropo
sal a
bove
.
Redu
ce b
arrie
rs to
att
end
serv
ices
.
Use
exi
sting
reso
urce
s.
Tool
kit
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Issu
e/ite
m
Sugg
estio
n off
ered
Actio
n Pr
ogre
ss/o
utco
me
to d
ate
Rela
ted
to k
ey th
eme…
.
3. U
ntap
ped
skill
s of
olde
r peo
ple
Prov
ide
oppo
rtun
ities
for
olde
r peo
ple
to s
hare
ski
lls
with
the
com
mun
ity.
Man
y el
derly
lack
co
nfide
nce
and
unde
rsel
l th
emse
lves
Crea
te a
ven
ue (l
ike
a M
en’s
Shed
) for
ski
ll sh
arin
g. E
.g. k
nitti
ng,
sew
ing,
coo
king
, ga
rden
ing,
furn
iture
re
stor
ation
.
Targ
et u
nder
65
year
old
s as
wel
l to
utilis
e ve
nue.
How
abo
ut a
skin
g ol
der
peop
le w
hat t
hey
wou
ld
like
to o
ffer a
nd c
ontr
ibut
e to
oth
ers
and
the
com
mun
ity?
Scho
ols
coul
d lia
ise w
ith
elde
rly s
ervi
ces
and
visa
ve
rsa.
SC, D
R, JG
& K
S to
in
vesti
gate
this
furt
her.
SC h
as o
ffere
d to
con
duct
a
ques
tionn
aire
tria
l on
his
neig
hbou
rhoo
d su
ppor
t gr
oup.
Som
e of
our
Con
nect
ors
visit
ed w
ith A
ll Sa
ints
Ch
urch
Men
’s Pl
aygr
oup
4 M
ay 2
013.
Thi
s gr
oup
have
a fa
cilit
y an
d re
pair
good
s fo
r sal
e at
Chu
rch
gala
s pl
us o
dd jo
bs in
co
mm
unity
. Thi
s is
an
exce
llent
men
’s sh
ed
mod
el.
KS m
et w
ith S
alva
tion
Arm
y in
Far
aday
St A
pril
2013
.
Alzh
eim
er’s
Nap
ier a
re
look
ing
to d
evel
op a
Men
’s Sh
ed a
t the
ir fa
cilit
y in
M
arew
a.
Surv
ey c
ompl
eted
by
appr
ox. 3
3 re
siden
ts.
Som
e of
thes
e re
siden
ts
indi
cate
d in
tere
st in
bei
ng
know
ing
abou
t oth
er
com
mun
ity a
ctivi
ties
they
co
uld
parti
cipa
te in
.
Use
sen
ior s
kills
/ex
perie
nce.
Pers
onal
app
roac
hes
need
ed.
Use
sen
ior s
kills
/ex
perie
nce.
Pers
onal
app
roac
hes
need
ed.
Focu
s on
Nei
ghbo
urho
ods.
Tool
kit
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Part 1 Part 2 Part 3 Part 4
Issu
e/ite
m
Sugg
estio
n off
ered
Actio
n Pr
ogre
ss/o
utco
me
to d
ate
Rela
ted
to k
ey th
eme…
.
4. C
omm
unity
gro
ups
wor
king
clo
ser t
oget
her
Prom
ote
elde
rly s
ervi
ces
on o
ffer t
hrou
gh N
apie
r G
P’s.
Util
ise lo
cal n
ewsp
aper
s to
pr
omot
e se
rvic
es.
Mor
e se
rvic
es c
ombi
ning
ne
wsle
tter
s/m
agaz
ines
.
Hol
d co
mm
unity
w
orks
hops
with
gro
ups.
Use
CAB
reso
urce
s be
tter
.
Util
ise V
HB
web
site.
Lett
er s
ent t
o al
l pe
nsio
ners
regi
ster
ed w
ith
Nap
ier W
&I t
o pr
omoti
ng
serv
ices
ava
ilabl
e an
d as
king
them
to o
ffer t
heir
skill
s.
KS (V
HB
Trus
tee)
look
ing
into
VH
B w
ebsit
e ca
paci
ty.
VHB
appr
oved
the
use
of
the
web
site
and
a lin
k ha
s be
en d
evel
oped
.
Info
rmati
on a
bout
the
Nap
ier C
onne
ct a
ctivi
ties
is cu
rren
tly b
eing
pla
ced
in
this
link.
ww
w.v
olun
teer
ingh
b.or
g.nz
Click
on
Nap
ier C
onne
ct li
nk
Redu
ce b
arrie
rs to
att
end
serv
ices
.
Use
exi
sting
reso
urce
s.
5. N
eigh
bour
hood
Su
ppor
t (N
S)53
% o
f Nap
ier S
tree
ts n
ot
invo
lved
in N
S
How
abo
ut c
reati
ng
“frie
ndly
” ch
alle
nges
be
twee
n N
S gr
oups
to
incr
ease
mem
bers
hips
an
d pr
omot
e se
nse
of
com
mun
ity.
No
actio
n on
this
idea
.
Nap
ier C
ity C
ounc
il an
d N
S cu
rren
tly w
orki
ng to
up
date
dat
abas
e al
l NS
grou
ps .
Prom
ote
positi
ve st
orie
s
Pers
onal
app
roac
hed
need
ed
Focu
s on
Nei
ghbo
urho
ods
Toolkit
Part 1 Part 2 Part 3 Part 4
Village WalkersEvery second Tuesday, a keen bunch of seniors set out for their regular walk. With at least eight people on every walk, they are hard to miss in their fluoro vests – they even stop traffic!
The group was set up at a focus group session where a group of seniors got together to talk about community safety with the Council. One of the members said that they didn’t like to walk out and about on their own. Other members of the group offered their company and pretty soon the idea of a walking group was formed.
The group has been going since September 2012, and as one member says:
“it’s much more than a walking group, it has a real family feeling – we learn so much about each other, sharing all our stories”.
The group has 13 members and is growing all the time as others in the neighbourhood hear about it. The walkers encourage people to join, putting invitations in letterboxes and inviting people they know. There people at all levels of fitness in the group, it is not a race – everyone goes at their own pace. It’s a social thing, as Maggie puts it:
“we talk the whole time and before you know it the hour is up”.
Because the group take off from their street, it is an easy thing to do. No transport or organising is needed, when everyone is ready, they just go. There is no pressure to attend the fortnightly walkers, although one member, Camp Mother Gwenda, rounds everyone up!
The group has gotten to know others in the wider neighbourhood, people on the walking route wave out or chat to the group as they go past.
Quick Profile:What: Village Walkers
Where: Taradale/Greenmeadows
When: Every second Tuesday
Number: 13 and growing
Support: Encouragement / fluoro vests
Benefits:• Social interaction
• Safety in numbers
• Improved neighbourhood atmosphere
• Connecting with wider neighbourhood
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Toolkit
Part 1 Part 2 Part 3 Part 4
EIT MentorsThe basis of this programme is ‘knowledge sharing’. We have a wealth of talented and skilled seniors in our community, many of whom have retired from specialised professions. At the same time, we have a Polytechnic training our future professionals. One community connector and Napier Connects Steering Group member, Ron Rowe, saw a gap. How could we retain all those valuable skills that exist in our community while supporting our future workforce in developing the skills we are so short of here in Hawke’s Bay and in New Zealand? The idea of the mentoring programme was born.
He approached the Eastern Institute of Technology Hawke’s Bay (EIT HB) to see if they might be interested in a mentoring programme that could match older persons with students on their courses. EIT HB supported the idea from the outset, seeing the benefits this intergenerational exchange could have on both parties. A trial was conducted in Semester 1 of 2013. As a result of the trial, a full programme was rolled out in Semester 2 with upwards of 10 mentors registering their interest.
Prospective mentors attend a workshop and are then ‘matched’ to a student. The programme has been well supported by staff, who have been invaluable in both identifying potential mentees and in the matching process.
The main job of the mentor is to act as a ‘sounding board’ and to help students come up with their own solutions to the challenges they face. Mentoring is about developing self-belief and having someone in your corner. It’s not about teaching or counseling, EIT have skilled staff available for students who need this kind of support.
Mentors get a lot out of the programme too. They can take part in a vibrant, learning environment where their skills are valued. Jason, a mentee from the pilot, said:
“the help given me was great and I got a 74% PASS in my electrical certification”
Quick Profile:What: EIT Mentors
Where: EIT Taradale Campus
Number: 10 mentors and
Support: Volunteer coordinator
Benefits:• Skills sharing
• Intergenerational interaction
• Youth development
• Added value to education opportunities
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Toolkit
Part 1 Part 2 Part 3 Part 4
Working Bee In December 2012, five homes in Tamatea got a make-over. Napier City Council, Age Concern Napier and Neighbourhood Support coordinated the working bees. The idea was about getting neighbours together and at the same time to help out a senior homeowner.
The majority of the 23 volunteers who registered were from the local neighbourhood support group. Volunteers also came from the organisations involved, the Napier Youth Council and two Napier City Councillors. Volunteers spent two hours weeding, painting, water-blasting and planting and then shared a cuppa and some morning tea with the homeowner.
The homeowners were rapt with the results, one homeowner said she was:
“thrilled to bits”
to have been selected. Following the working bee, Age Concern was able to organise one of their volunteers to visit one of the houses on a monthly basis so the garden could be kept nice. Neighbourhood Support facilitated a new group to start in one of the streets that did not have one when the working bees took place.
The project is now being expanded to include a home safety checklist and will be supported by the Police, the Fire Service and ACC, and will be offered to a whole street at a time.
Quick Profile:What: Street Working Bee
Where: Tamatea
When: December 2013
Number: 5 homes-23 volunteers
Support: Staff time, materials
Benefits:• Neighbourhood connection
• Intergenerational interaction
• Improved street look
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Toolkit
Part 1 Part 2 Part 3 Part 4
Expo - Retirement Living: Retirement PlanningNapier Age Concern responded to the frequent requests it receives for information about retirement planning by getting everyone in one room. The full day Expo held in May 2013 at Napier’s War Memorial Conference Centre hosted providers offering a huge range of services. The Expo was not just for people who were already retired, but also those who were coming up for retirement. The Expo also provided a great networking opportunity for community organisations, business and agencies working within the ‘retirement industry’.
Over 200 people visited the 43 stalls. They accessed a raft of information on a huge range of services including legal advice, housing needs, recreational opportunities, financial planning, care options and health services. The local Volunteer Centre was kept busy with prospective volunteers.
Feedback about the event was excellent. Most people left with a better understanding on what is available for them and how to access what they need. The stallholders also found the event a great opportunity to engage with current and future clients and customers as well as other providers.
Sarah Potter from Age Concern said:
“the event was so successful and because of the support we got from the Ministry of Health and local sponsors, it was really cost effective too”.
She says that the Expo has generated a lot of interest in the services available for seniors.
Quick Profile:What: Retirement ExpoWhere: Marine Parade, NapierWhen: May 2013Number: Over 200Support: Funding and sponsorshipCost: $4000
Benefits:• Social interaction• Increased awareness of services
available• Greater preparedness amongst seniors• Networking for providers• Positive focus on ageing
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Toolkit
Part 1 Part 2 Part 3 Part 4
Digital SeniorsDigital Seniors was a collaborative project between Napier City Council, Age Concern Napier and the Community Conduit Group. It was also part of the Napier Connects programme that aims to reduce social isolation amongst seniors by assisting them to strengthen their connection and participation in their community.
A community hub was established at the Age Concern Napier office as a base for Digital Seniors. The project was a pilot running for eight months from July 2013 to March 2014.
“The most terrible poverty is loneliness and the feeling of being unloved.”– Mother Theresa.
A New Zealand general social survey (NZGSS) carried out in 2010 by Statistics NZ indicated that social isolation and loneliness was becoming a social and health issue especially for the ageing population and for people living alone .
Research shows this is linked with health issues such as increased mortality, depression, high blood pressure and dementia. Social isolation describes the absence of social contact i.e. contact with family or friends or community involvement. Loneliness is the difference between desired and achieved levels in the quality and quantity of social contact.
Quick Profile:What: January 2014
Where: Age Concern Napier
When: Training - Monday, Wednesday, Thursday - open suite weekly
Numbers: 10 (plus casuals) – waitlist of 25 and growing
Support: Refurbished computers (donated), software, venue
Benefits:• Access to technology
• Connection to family / whanau
• Intergenerational skills sharing
• Social interaction
• Volunteer opportunities
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Toolkit
Part 1 Part 2 Part 3 Part 4
International Day of the Older Person - Flash MobWatch the video here: www.youtube.com/watch?v=S-XEoqTzGDw
Quick Profile:Started: October 2014
Where: Napier Library
When: 1 October 2014
Numbers: 90 approx + onlookers
Support: Event management
Benefits:• Positive perception of Seniors
• Intergenerational connection
• Social interaction
• Fun for all!
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