NANCY JAMES – SENIOR LEVEL QUALITY LEADER

SUMMARY With 20+ years’ experience in four industries, plus formal education in engineering, quality systems and business management, I have a unique skill set and perspective on operational excellence. I am a methodical project manager and decisive leader using data-driven decisions to allocate resources, optimize production capabilities, improve product quality and ensure maximum return on investment. My strength lies in my ability to deliver bottom-line results for immediate impact to the P&L, while I coach and develop individuals’ skills and MBOs to support long-term corporate goals and reinforce strategic initiatives.

SKILL SET Certified Six Sigma Black Belt (DMAIC, DOE, ANOVA, Gage R&R)

Certified Quality Engineer (SIPOC, Verification/Validation, CTQs, Calibration, ITPs, AQLs)

Lean Manufacturing (Waste Reduction, Theory of Constraints, Cycle Times, 5S, VSMs, Kaizens)

Total Productive Maintenance (Autonomous Maintenance, Predictive Metrics, MTTF, MTTR)

Quality Management Systems (FMEA, PPAP, CAPA, Control Plans, SPC)

Third Party/Supplier Compliance Audits (ISO, UL, ATEX, CSA, FM, CE, ROHS)

Safety and Environmental Compliance (OSHA, VPP, EPA, TCEQ)

RESULTS Strategic Project Execution in Record Time and Under Budget As Engineering Manager led department to successful completion of the largest closed-die forging ever attempted at the Texas facility. Design plus fabrication of dies and trim tooling (for a 300-metric-ton anchor shackle) completed within budget and the unprecedented timeframe of 90 days.

Risk/Benefit Analysis – $80,000 Average Annual SavingsDesigned statistical model for spare parts replenishment weighing risk of not having a part against cost of carrying based on criticality, capacity, profit margin, lead time, part cost, and historical usage.

Production Methods & Standards – Cost Avoidance of $50,000 AnnuallyRe-engineered drill-and-tap operation at CNC workstations leading to improved production rates and elimination of outside contract work.

Implementation of TPM – Reduced Breakdowns by 60%Introduced Total Productive Maintenance and led implementation, including development of training, SOPs, and metrics for two multi-national companies in two different industries.

Calibration Program – Cut Program Costs by 50% Saving $20,000 AnnuallyDeveloped internal verification procedures and added them to autonomous maintenance schedule (via TPM) improving precision while reducing costs.

OSHA/Teamsters Negotiations – Reduced Penalties for Cost Avoidance of $30,000Negotiated agreement with Teamsters and OSHA to implement interlocking gates on hydraulic presses, along with video surveillance and new quotas for incentive pay, to minimize personal risk/workers compensation costs, while ensuring compliance.

Customer Specifications Resolution - $12,000 Annual SavingsWorked with unique-needs customer to ensure their requirements were met, while introducing changes in specifications that eliminated unnecessary service fees.

Nancy James NancyGamelJames@gmail.com 903-746-6630

Environmental Program –Most Improved under My LeadershipAs reported by Dr. Tom Alexander, independent environmental consultant, the environmental compliance program at the Crosby Group – TX facility improved more in one year (2010) under my direction than the previous seven years combined.

EXPERIENCE Leadership– Manager of Engineering Department, Owner/Manager of Operations

Program Design & Implementation – Director of TPM, designed implementation plans & metrics

Employee Development – Created Job Descriptions, Hired/Fired Employees, MBO’s

Accounting – Developed Budgets, Profit & Loss statements, Corporate Income & Payroll Taxes

Customer Advocacy – Quality Assurance Liaison to Key Customer Accounts

Design of Experiments – Determined Critical Operating Variables’ effects on process stability

Acquisition Requests – Researched Costs and ROIs of Asset Acquisition and Installment

RFQs/RFIs – Developed Requests for Services/OEMs, Evaluated Quotes, Selected Providers

Communication – Created and delivered quarterly presentations to Executive Management Team including Program Initiatives, Metrics and Progress Updates.

POSITIONS HELD

CHROMALOX 2012-PRESENT LEAN SIX SIGMA BLACK BELT & C.Q.EDirector of Total Productive Maintenance program including developing metrics and reporting progress to Executive Management Team; Responsible for Production Part Approval Process for new products/processes; Corrective Action Response/Verification; Customer Complaint Resolution; Control Plans and In-process Audits; and Calibration program.

THE CROSBY GROUP 2007-2011 ENGINEERING MANAGER Fully accountable for developing budgets and achieving financial goals, department initiatives, and development & coaching of individuals to meet objectives (MBOs). Responsible for implementing and directing Total Productive Maintenance; design and document control of dies and tooling; advancing lean manufacturing initiatives; and oversight of Safety and Environmental Compliance programs.

THE SASSY PAN 2004-2007 OWNER/MANAGER OF OPERATIONSDirected all daily operations including: developing financial plans and operating budgets; maintaining accounting books and payroll system; paying corporate and local taxes; ensuring compliance with all health and safety codes; hiring/firing/developing employees; managing inventories and developing marketing strategies/advertising campaigns.

EASTMAN CHEMICAL COMPANY 1990-2004 INDUSTRIAL ENGINEERDeveloped mathematical models for spare parts management and wrote Standard Quality Procedures and led internal audits to attain initial ISO certification. Also as Quality Assurance liaison was responsible for customer complaint resolution and raw material specifications.

EDUCATION UNIVERSITY OF MISSOURI

Bachelor of Science –Engineering Management (M.E. emphasis) , Cum Laude

Certified Quality Engineer – American Society for Quality 2013

Certified Six Sigma Black Belt – Lasater Institute (GE Program) 2014

Nancy James NancyGamelJames@gmail.com 903-746-6630