nancy doyle c. psychol. afbpss using coaching to improve dyslexia and dyspraxia in the workplace
TRANSCRIPT
Nancy Doyle C. Psychol. AFBPsS
Using Coaching to improve Dyslexia and Dyspraxia in the Workplace
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What I promised to cover..
An overview of how dyslexia and dyspraxia affects people in the workplaceDiscussion of the results that can be achieved through coaching and their implications An interactive exercise to demonstrate some of the coaching methodsA group plenary of the implications for further research and evaluationWhere to signpost dyslexic and dyspraxic clients for specialist support
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Before we begin....
How are you planning to acquire knowledge and retain it during this session?
What strategies do you use for:
Taking notes?
Remembering facts?
Making seminars useful?
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‘Neuro-diversity’
!
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Which profiles indicate what?
• High perceptual / verbal reasoning• Low working memory• Low processing speed
Dyslexia
• High verbal reasoning• Low working memory• Perceptual reasoning can be low• Processing speed affected by motor
coordination
Dyspraxia
Case history is keyGuest (2007)
Guest D. The psychological assessment of neuro-diversity. In Pollack, D (ed). Neuro-diversity in higher education. John Wiley and Sons Ltd: Chichester, UK.
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Evaluating the coaching
Who?
• 95 coaching clients in the UK mainly referred through Access to Work or Occupational Health
• 41 men, 44 women
• Aged between 23 and 59
• All receiving coaching to improve workplace productivity on account of being dyslexic and / or dyspraxic
• Average of 9.86 hours received over 4.6 sessions
How?
• Both manager and client asked to identify topics to cover and then independently give a score out of 10 for their current performance
• Researcher calls 1 month after coaching and asks for current performance again, without revealing the initial score
• Scores are compiled and analysed using SPSS
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Worki
ng Mem
ory
Organisa
tional Sk
ills
Spell
ing
Grammar
Mangin
g Tim
e
Planning
Stress
Man
agem
ent
Communicating y
our nee
ds
Reading
Prioriti
sing
Writi
ng Styl
e
Dyslex
ia Aware
ness
Numeracy
Handwriti
ng
Finding D
irecti
ons0%
10%20%30%40%50%60%70%80%90%
100%
Worki
ng Mem
ory
Organisa
tional Sk
ills
Mangin
g Tim
e
Spell
ing
Grammar
Planning
Stress
Man
agem
ent
Prioriti
sing
Reading
Writi
ng Styl
e
Communicating y
our nee
ds
Dyslex
ia Aware
ness
Numeracy
Handwriti
ng
Finding D
irecti
ons0%
10%20%30%40%50%60%70%80%90%
100%
% Clients responding
% Managers responding
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Impact on Perceived Productivity
Clients report a 57% improvementManagers report 28%
clients managers0.00
1.00
2.00
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7.00
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Does the amount of coaching affect outcomes?
For clients, the number of sessions significantly affected their scores for:
Working memory (F=2.35 p=.019)Spelling (F= 2.201, p= .043)Organisation (F=2.064, p=.048)
The hours of coaching significantly affected scores for:
Planning scores (F=2.438, p=.021) Finding directions (F=2.96, p=.044)
For managers, the number of sessions significantly affected:
Dyslexia Awareness (F=4.095, p=.028)Communicating their needs (F=3.403, p=.041)
Whereas the hours of coaching significantly affected:
Numeracy (F=3.822, p=.042)
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Do any topics have a ‘halo effect’?
Planning
Prioriti
sing
Short
term m
emory
Time m
anag
emen
t
Grammar
Stress
man
agem
ent
Handwriti
ng
**Fin
ding dire
ctions
Writi
ng
Organisa
tion
**Rea
ding
**Sp
elling
**Numera
cy
**Dysl
exia
aware
ness
**Communica
ting nee
ds0
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Nancy Doyle C. Psychol. AFBPsS
Using Coaching to improve Dyslexia and Dyspraxia in the Workplace
MPG Handout Pack
BlushTooth
SmoothCrocodile
HairPollenHunger
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Nancy Doyle C. Psychol. AFBPsS
Using Coaching to improve Dyslexia and Dyspraxia in the Workplace
MPG Handout Pack
Slip
Shine
Diary
Quiet
Green
Lend
Song
Nancy Doyle C. Psychol. AFBPsS
Using Coaching to improve Dyslexia and Dyspraxia in the Workplace
MPG Handout Pack
Self reflection....
How does what you’ve just experienced relate to the strategies do you use for:
Taking notes?
Remembering facts?
Making seminars useful?
Is there anything you’d like to do more of? Less of?
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Research & Practice
What feedback and suggestions do you have for:
Further Research?
Further Practice?
Research: Correlate coaches interpretations of
distance travelledPractice:
Educate managers and HR as to the nature of dyslexia in the workplace
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Signposting
What might you notice?
•Difficulty managing appointments•Forgetting or failing to follow up on verbal advice•Poor articulation•Going off on tangents•Workplace stress absence•Poor personal organisation•Clumsiness, lack of driving skills (dyspraxia)•Chaotic personal life, multiple jobs (ADHD)
Where can be done?
•Referral to Access to Work•Referral to Occupational Health•Companies are legally obliged to take neuro-diversity seriously and risk Unfair Dismissal cases if they fail to make ‘reasonable adjustments’•Technology adjustments•Coaching programmes•Video Learning Journeys and online specialist support
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Specialist Support
Assistive Technology
•Spellcheckers & auto-correct•Text-to-speech & Speech-to-text software•Mind mapping software•Adaptive use of everyday software
Strategy Coaching
•Extra time•Memory skills•Organisational skills•Timekeeping•Dyslexia awareness•Working to strengths
Ergonomics
•Adaptive pens, mouse, keyboard•Environmental noise management•Double screens for computer work•Reading stands
Albert Einstein
“If you judge a fish on its ability to climb a tree, it will spend its whole life believing it is stupid.”
67% of our clients report depression, anxiety, work-related stress and
insomnia
Correctly identifying the root cause is the first step to getting on the right track