NANC Report

Numbering Oversight Working Group(NOWG)

July 19, 2005

Co-Chairs:

Rosemary Emmer, Nextel

Karen Riepenkroger, Sprint

07/19/2005 NOWG NANC Report 2

Contents

• PA Change Order #42 Recommendation

• Summary - NANPA 2004 Performance Report

• Summary - PA 2004 Performance Report

• PA Technical Requirements Document

• Attachments - Tracking Documents - NANPA 2004 Performance Evaluation Report- PA 2004 Performance Evaluation Report

• 2005 Meeting Schedule

07/19/2005 NOWG NANC Report 3

PA Change Order #42 Recommendation

• New Change Order submitted on 7/8/2005• Change Order #42 addresses NOWG Request for

Monthly Meeting with PA• The NOWG recommends that this change order be

approved. The NOWG desires the flexibility to upgrade agenda items with the PA on an on-going basis.

• This recommendation was provided to the FCC on July 18, 2005.

07/19/2005 NOWG NANC Report 4

Summary 2004 NANPA Performance Report

2004 Survey Responses• Comparable to previous years• Total responses reflect a single survey per entity• Reduced volume could be related to PA Survey and high

Customer satisfaction level

NANPA Annual Performance Review Volume of Responses 2004

5068

26

140150

69

47

17 14 1626 30

22 20

0

20

40

60

80

100

120

140

160

1998 1999 2000 2001 2002 2003 2004

Industry

Regulators

07/19/2005 NOWG NANC Report 5

Summary 2004 NANPA Performance Report

The NOWG considered, reviewed and analyzed the following data: • 2004 Performance Survey Responses • NANPA Operational Review Presentations• Performance Improvement Plan (PIP) results• NANPA responses to NOWG clarifying questions• NANPA 2004 Annual Report• NOWG Observations• NANPA/NOWG Monthly Standing Agenda Meeting

Materials

07/19/2005 NOWG NANC Report 6

Summary 2004 NANPA Performance Report

Based on the NANPA’s 2004 performance data, the NANPA’s rating for the 2004 performance year was “More than Met”. This rating is defined below:

MORE THAN

MET

Met and often went beyond performance requirement(s) Provided more than what was required to be successful. Performance was more than competent and reliable. Decisions and recommendations usually exceeded requirements and expectations.

In 2003 the overall rating for the performance of the NANPA was "More than Met to Exceeded". The NOWG would like to dismiss any perception that there was a degradation of performance between 2003 and 2004 solely due to the change in category rating. During the preparation of the 2004 review, the NOWG discussed that the 2003 numerical score was in between "More than Met" and "Exceeded", hence the rating of "More than Met to Exceeded" was created. However, such a category does not really exist. From a process perspective, the NOWG determined that the 2004 rating should fit a single category. The rating descriptions were updated to more accurately reflect performance components. The result is that only a single category rating is given rather than a range between categories.

07/19/2005 NOWG NANC Report 7

Summary - NOWG Observations 2004 NANPA Performance Report

• CO Code Administration (Section A)   There were 12 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met

range. There were over 90 cumulative responses rating NANPA’s performance as Exceeded, 140 cumulative responses as More than Met and over 190 cumulative responses as Met.

• NPA Relief Planning (Section B)  There were 10 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met

range. There were over 50 cumulative responses rating NANPA’s performance in this section as Exceeded, over 100 cumulative responses as More than Met, and over 150 cumulative responses as Met .

• Numbering Resource Utilization and Forecast (NRUF) (Section C)  There were 7 questions in this section, which respondents provided ratings that were weighted in the Met and More than Met

range. There were over 70 cumulative responses rating NANPA’s performance in this section as Exceeded, over 50 cumulative responses as More than Met and over 100 cumulative responses as Met..

.

07/19/2005 NOWG NANC Report 8

Summary - NOWG Observations 2004 NANPA Performance Report

• Other NANP Resources (Section D)  There were 8 questions in this section, which respondents provided ratings that were weighted in the

Met range. There were over 5 cumulative responses rating NANPA’s performance in this section as Exceeded, over 5 cumulative responses as More than Met and over 30 cumulative responses as Met.

• Overall Assessment of the NANPA (Section E)  There were 10 questions in this section, which respondents provided ratings. There were over 100

cumulative responses rating NANPA’s performance in this section as Exceeded, over 190 cumulative responses as More than Met and over 200 cumulative responses as Met.

.

07/19/2005 NOWG NANC Report 9

Summary – Survey Comments 2004 NANPA Performance Report

The NOWG concluded that the written comments were not indicative of any NANPA performance issues and in some cases provided significant praise for individual NANPA staffers. Samples of the written comments received are provided below: 

• “NANPA representatives continue to provide a professional and high level of service. Action items are always fully closed with no lingering questions or issues.” 

• “The new web site design is easier to navigate in some cases, but some information seems buried, and hard to find.” 

• “They are courteous, prompt and professional with their responses, and a pleasure to work with.” • “Relief Planning Staff is extremely helpful and attentive to all requests given to them by

Commission Staff.” • “I feel NANPA overall had a learning curve to overcome with all the new employees and also had

some lag time due to the move from California to Virginia, but the final outcome has been positive. Overall, the code administrators are friendly, helpful and approachable.” 

• “Overall performance is excellent. Helpful and great service.”

07/19/2005 NOWG NANC Report 10

Summary – NOWG Observations 2004 NANPA Performance Report

High level of satisfaction revealed: • Significant praise for NANPA staff was a consistent

theme throughout the survey results• Cooperation with the NANC, NOWG, the FCC and State

Regulators has been exceptional• Displayed leadership, initiative, outstanding

professionalism and expertise • Proactively introduced new INC issues and contributions.

07/19/2005 NOWG NANC Report 11

Summary – Suggestions 2004 NANPA Performance Report

Two suggested Performance Improvement Plan (PIP) additions for 2005:• Pass thru capability from NAS to PAS• Ongoing clean up of NAS/LERG discrepancies

07/19/2005 NOWG NANC Report 12

Summary 2004 PA Performance Report2004 Survey Responses• Compared to first year results• Total responses reflect a single survey per entity• Increase volume could be related to number of entities

participating in pooling and customer satisfaction level

PA Annual Performance Review Volume of Responses 2004

32

71

1925

0

10

20

30

40

50

60

70

80

2003 2004

Industry

Regulators

07/19/2005 NOWG NANC Report 13

Summary 2004 PA Performance Report

The NOWG considered, reviewed and analyze the following data: • PA Operational Review Presentations• 2004 Performance Survey Responses including

comments• PA 2004Annual Report• PA responses to NOWG clarifying questions• NOWG Observations

07/19/2005 NOWG NANC Report 14

Summary 2004 PA Performance Report

Based on the PA’s 2004 performance data, the PA’s rating for the 2004 performance year was “More than Met”. This rating is defined below:

MORE THAN

MET

Met and often went beyond performance requirement(s) Provided more than what was required to be successful. Performance was more than competent and reliable. Decisions and recommendations usually exceeded requirements and expectations.

In 2003 the overall rating for the performance of the PA was "More than Met to Exceeded". The NOWG would like to dismiss any perception that there was a degradation of performance between 2003 and 2004 solely due to the change in category rating. During the preparation of the 2004 review, the NOWG discussed that the 2003 numerical score was in between "More than Met" and "Exceeded", hence the rating of "More than Met to Exceeded" was created. However, such a category does not really exist. From a process perspective, the NOWG determined that the 2004 rating should fit a single category. The rating descriptions were updated to more accurately reflect performance components. The result is that only a single category rating is given rather than a range between categories.

07/19/2005 NOWG NANC Report 15

Summary - NOWG Observations 2004 PA Performance Report

• Pooling Administration (Section A)  There were eight questions in this section to which respondents provided ratings that fell within the Met

and More than Met ranges. There were over 140 cumulative responses rating PA’s performance as Exceeded, 170 cumulative responses as More than Met and over 190 cumulative responses as Met.

• Implementation Management (Section B)  There were four questions in this section to which respondents provided ratings that were weighted in the

Met and More than Met ranges. There were over 30 cumulative responses rating PA’s performance as Exceeded, 40 cumulative responses as More than Met and over 60 cumulative responses as Met.

• Pooling Administration System (PAS) (Section C)  There were four questions in this section to which respondents provided ratings that were weighted in the

Met and More than Met ranges. There were over 70 cumulative responses rating PA’s performance as Exceeded, 80 cumulative responses as More than Met and over 100 cumulative responses as Met.

.

07/19/2005 NOWG NANC Report 16

Summary - NOWG Observations 2004 PA Performance Report

• Overall Assessment of Pooling Administrator (PA) (Section D) 

There were seven questions in this section to which respondents provided ratings that were weighted in the Met and More than Met ranges. There were over 150 cumulative responses rating PA’s performance as Exceeded, 160 cumulative responses as More than Met and over 150 cumulative responses as Met.

.

07/19/2005 NOWG NANC Report 17

Summary - NOWG Observations 2004 PA Performance Report

High level of satisfaction revealed: • Significant praise for PA staff was a consistent

theme throughout the survey results• Cooperation with the NANC, NOWG, the FCC

and State Regulators has been timely and consistent

• Displayed leadership, initiative, outstanding professionalism and expertise

• Proactively introduced new INC issues and contributions

07/19/2005 NOWG NANC Report 18

Summary - Suggestions2004 PA Performance Report

Suggested areas for the PA’s continuous improvement were identified:

• PA to develop a Performance Improvement Plan (PIP) as a formal tracking document – suggested PIP items are:

• Development, NOWG review and distribution of the Annual Report • Training to increase staff knowledge of industry guidelines• Ongoing focus to improve the accuracy of the data that is input into

PAS• Consider a PAS capability that will allow a pass through to the

NANPA system for full NXX requests (pool replenishment, dedicated customer or LRN establishment)

• Conduct a continual review of the information on the main web page to ensure that the information is kept current and up to date

07/19/2005 NOWG NANC Report 19

NOWG Time Estimate

The following is a rough estimate of the total amount of time the NOWG collectively and NOWG members individually spent to complete the various NANPA and PA 2004 performance evaluation steps:

NANPA 460 hrs PA 799 hrs

Total hours spent on these projects: 1,259

07/19/2005 NOWG NANC Report 20

PA Technical Requirements Document

Status:

Completed!

07/19/2005 NOWG NANC Report 21

NOWG July-Sept 2005 Meeting Schedule

Contact either of the Co-Chairs for complete meeting or conference call details Karen.S.Riepenkroger@mail.sprint.com or Rosemary.Emmer@Nextel.com (Other meetings for the

NOWG may be scheduled as needed beyond what has been identified in this list)

NOWG meeting notes and documents are posted at nanc-chair.org

Month Activity

July 21 NANPA Standing Agenda Call with NOWG - Conference Call 2pm Eastern, 2 hrs

August 25 NANPA Standing Agenda Call with NOWG - Conference Call 2pm Eastern, 2 hrs

September 13 Pre-NANC NOWG Conference Call 1:00pm Eastern, 1 hr

September 20 September NANC Meeting

September 22 NANPA Standing Agenda Call with NOWG - Conference Call 2pm Eastern, 2 hrs