NAMRATA KUMARI

ADDRESS:Vill + Post – Riga,

Dist.-Sitamarhi, Bihar - 843327

MOBILE : +91 8105745776 / 9929355591

E-MAIL: Namratagupta040@gmail.com

SKYPE ID: namrata.gupta040

CAREER OBJECTIVE

‘I see myself as a sincere, hardworking, responsible individual with a drive to achieve excellence. I would like to take up a challenging assignment that would lend a business perspective to my academic learning, allowing me to expand my skill set and simultaneously benefit my employer.’

INDUSTRIAL TRAINING

The Peerless Inn Kolkata,it is operated by THE SAROVAR HOTELS & RESORTS, a leading hotel management company and one of the fastest growing chains of hotels in India.

Was trained at all levels in all departments. Attended theory and practical classes and was successfully certified with

100% attendance. OUTDOOR CATERING / CASUAL TRAINING - at ITC SONAR,

KOLKATA & THE PARK KOLKATA. PERSONAL CATERING - at SAVOURITES CATERING.

PROFESSIONAL QUALIFICATION:

Completed three-year B.Sc. course in Hotel & Hospitality Administration from IHMCTAN, Kolkata under NCHMCT, Ministry of Tourism, Government of India& IGNOU (2010– 2013).

EDUCATIONAL QUALIFICATION:

Passed 12th from BSEB Patna in 2008 with 59%. Passed 10th from BSEB Patna in 2005 with 50%.

COMPUTER SKILLS:Microsoft Office, Internet.

SOFTWARES : IDS 6.1 Next & IDS 4.1, WINHMS 6.2.2

WORK EXPERIENCE ::

Front Office Guest Relation Executive / Reservation in Lebua Hotels and Resorts (Internation chain of Hotels & Resorts) **** in Jaipur, from 20th Sep‘2014 to till date.

Front Office Guest Service Associate in Golden Palms Hotels & Spa***** in Bangalore, of 151 Keys from 10th Sep’13 to 15th Sep 14.

LANGUAGES KNOWN :English, Hindi, Bhojpuri, Bengali.

ESSENTIALDUTIES &KEYRESPONSIBILITIES :

Co-ordinates with all the major departments for the smooth operation To Meet and Greet the Guests on Arrival and on Departure. Efficient Check- In and Check- Out process. Complete knowledge of the Property, Room Types, Different Packages, Membership and

Facilities. To make & update C-FORMS online. Handling Guest Complain, Collecting Feedback while Guest Check-Out. Communicate problems, Resolved or Unresolved to your Supervisor at shift change over and

Update Documents in Log Book. Ensure effective Shift Hand-Over. To Check Mails and Reply them. Maintain correct Guest Registration Card & Update Guest History. Maintain own Cash Float. Efficient knowledge in Front Office & its procedures. To check the Check-Out bills. To make next day’s Arrival List along with proper Welcome Letter. To check Reception’s and Lobby Cleanliness and Hygiene.

SKILLS &COMPETENCIES :

Proficiency in the F.O Software. Ability to take Stress. Effective Communication skills at all level. Tact & Diplomacy. Active Listener & Problem Solver. Energetic & Motivation skills. Sound Telephone skills. Supervisory skills. Dependable & Responsible.

PERSONAL DETAILS:

Father’s Name:- Mr. SukhSagar Gupta Mother Name:- Mrs. Kiran Gupta Gender:-Female Nationality:-Indian Religion:-Hindu Marital Status:-Unmarried Interest:-Listening music &Travelling Height:-5’4’’ Vision:-Normal

DECLARATION- I here by state that all the information furnished herein is true to the best of my knowledge.

(NAMRATA KUMARI)