Nadia

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nadiasasmita@uny.ac.id

Contents

•• What is CommunicationWhat is Communication•• Process of CommunicationProcess of Communication•• Types of CommunicationTypes of Communication•• Levels of CommunicationLevels of Communication•• Communication BarriersCommunication Barriers•• Tools of Effective CommunicationTools of Effective Communication

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is what ??

It is a process of exchanging –InformationIdeasThoughtsFeelingsEmotionsThrough –SpeechSignalsWritingBehavior

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Sender

Channel

Receiver

Feedback

Channel

Encoding

Decoding

MessageNoise

Barrier

Process of

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Types of

People communicate with each other in a number of waysthat depend upon the message and its context in which itis being sent.

Types of communication based on the communicationchannels used are –

Verbal Communication Nonverbal Communication

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Verbal

It refers to the form of communication in which messageis transmitted verbally.

Communication is done by word of mouth and a piece ofwriting.

In verbal communication remember the acronym “KISS”KISS”(keep it short and simple).

Verbal Communication is divided into: Oral CommunicationWritten Communication

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Oral

In oral communication, Spoken words are used. It includes face-to-face conversations, speech,

telephonic conversation, video, radio, television,voice over internet.

Communication is influence by pitch, volume,speed and clarity of speaking.

Advantages –It brings quick feedback.In a face-to-face conversation, by reading facialexpression and body language one can guesswhether he/she should trust what’s being said ornot.

Disadvantages –In face-to-face discussion, user is unable to deeplythink about what he is delivering, so this can becounted as a fault.

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Written

In written communication, written signs or symbolsare used to communicate.

In written communication message can betransmitted via email, letter, report, memo etc.

Written Communication is most common form ofcommunication being used in business.

Advantages –Messages can be edited and revisedWritten communication provide record and backup.A written message enables receiver to fullyunderstand it and send appropriate feedback.

Disadvantages –Written communication doesn’t bring instantfeedback. It take more time in composing a writtenmessage as compared to word-of-mouth andnumber of people struggles for writing ability.29-11-2016 03:32:52 8

Nonverbal

• Nonverbal communication is the sendingor receiving of wordless messages. Suchas gesture, body language, posture, toneof voice or facial expressions, is callednonverbal communication.

• Nonverbal communication is all aboutthe body language of speaker.

Nonverbal communication have thefollowing three elements –

• AppearanceSpeaker – clothing, hairstyle, neatness,use of cosmeticsSurrounding – room size, lighting,decorations, furnishings

• Body Languagefacial expressions, gestures, postures

• SoundsVoice Tone, Volume, Speech rate

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Levels of•• IntrapersonalIntrapersonal CommunicationCommunication is

communication that occurs in your own mind. Itis the basis of your feelings, biases, prejudices,and beliefs.– Examples are when you make any kind of

decision – what to eat or wear. When youthink about something – what you want todo on the weekend or when you thinkabout another person.

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•• Interpersonal communicationInterpersonal communication is thecommunication between two people but caninvolve more in informal conversations.– Examples are when you are talking to your

friends. A teacher and student discussing anassignment. A patient and a doctordiscussing a treatment. A manager and apotential employee during an interview.

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•• Small Group communicationSmall Group communication is communication within formal or informalgroups or teams. It is group interaction that results in decision making,problem solving and discussion within an organization.– Examples would be a group planning a surprise birthday party for

someone. A team working together on a project.

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•• OneOne--toto--group communicationgroup communication involves a speaker who seeks to inform,persuade or motivate an audience.– Examples are a teacher and a class of students. A preacher and a

congregation. A speaker and an assembly of people in the auditorium.

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• Mass communication is theelectronic or print transmissionof messages to the generalpublic. Outlets called massmedia include things like radio,television, film, and printedmaterials designed to reachlarge audiences.– A television commercial. A

magazine article. Hearing a song onthe radio. Books, Newspapers,Billboards. The key is that you arereaching a large amount of peoplewithout it being face to face.Feedback is generally delayed withmass communication.

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Barriers of

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• 1. Physical barriers• 2. Perceptual barriers

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• 3. Emotional barriers • 4. Cultural barriers

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• 5. Language barriers • 6. Gender barriers

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7. Interpersonal barriers

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How to Overcome Barriers of

• Taking the receiver more seriously• Crystal clear message• Delivering messages skilfully• Focusing on the receiver• Using multiple channels to communicate instead of

relying on one channel• Ensuring appropriate feedback• Be aware of your own state of mind/emotions/attitude

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Tools of effective

• Be Brief• Manners• Using “I”• Be Positive• Good listener• Spice up your words• Clarity• Pronunciation

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22COMMUNICATION - 1st Semester – 2nd Meet

GOOD LUCKALWAYS

23COMMUNICATION - 1st Semester – 2nd Meet

1. Komunikasi resistensial dari orang-orang apatetik2. Komunikasi inequalitas dalam kehidupan sehari-hari3. Komunikasi multikultural dalam masyarakat multietnik4. Komunikasi non-verbal dalam komunitas budaya lisan (Jawa)5. Komunikasi, media dan kekuasaan6. Komunikasi, pengendalian sosial dan represif7. Komunikasi, media dan gender8. Komunikasi, pengendali kekuasaan dan perilaku anarkhis9. Interakasi simbolis dalam masyarakat Jawa10. Peran Karaton dalam membangun solidaritas budaya Jawa

Tugas Essay! Komunikasi sosial-budayaadalah proses menafsirkan perilaku pihak lain sebagai landasanberinteraksi dalam tindak komunikasi dan sosial.