myunc portal a guide for making our web presence more human using portal technologies collaboration,...

MyUNC Portal

A Guide for Making Our Web Presence More

HUMANUsing Portal TechnologiesCollaboration, Cooperation

And Common Sense

Copyright © Dolores Casile 2003

Lori Casile [email protected]

Director of Special Projects & Portal

Information Technology ServicesUniversity of North Carolina at Chapel Hill


WARNING!

This is not a technology presentation.

It might even be construed as anti-technology…

If you need to hear about PL/SQL and SOAP and caching and portal repositories, …

Try the next room.


Quick Curiosity Poll

How Many Implementing Oracle Portal? How many portal users? What kind of industry? How many staff dedicated to the project

and in what capacities? And, if you can, please share how much

your company / organization is budgeting for the portal.

THANKS!


Corporate Environment

Decisions made here . . .

Are followed here

And here

And here

Sort of

Some organizational theory…


Higher Education Environment

Chancellor

Deans & Directors

Faculty and Management

Faithful Followers


The REALHigher Education Environment

Law

Medici

ne

Journali

sm

Education

Business Nursing

Pharma

cy

Dentistr

y

Collegeof Arts

& Science

sPublic Health

The Collegial Organization Everyone is THE Boss All Deans and Directors make ultimate decisions And then Department Chairs and Faculty can make

their own decisions


The REALHigher Education Environment

Law

Medici

ne

Journali

sm

Education

Business Nursing

Pharma

cy

Dentistr

y

Collegeof Arts

& Science

sPublic Health

But, surely the Chancellor and administration have ultimate Authority? He who controls dollars makes his own decisions regardless of position.

Chancellor Administrators Information

Technology


The Sales Pitch…

Portal is not just Technology, but Services for People

It belongs to the entire University community It looks like Technology

But is more about PEOPLE than technology The Keys:

Customer Focus Collaboration Cooperation across Departments and Schools Education and Evangelism The Tom Sawyer method of software development


We put everything on the web…

Have to know who “owns” a service to find it Have to embark upon a Scavenger Hunt Have to Negotiate the Lingo Maze

Acronyms and Abbreviations and Secret Codes References to internal organizational relationships and history

Have to log into multiple websites and applications Multiple userid’s and passwords “Don’t you people talk to each other?”

So why aren’t my users happy?


Revising our websites

Raise your hand if you’re NOT revising your web presence


We all want our own tree


You can have your Portal

But leave MY tree alone!Copyright © Dolores Casile 2003

Portal – Everyone should have one! Right?

So, what is a Portal?

A Day in the Life of a User…

How many departments serve you information in one day’s work?

Whose “customer” are you?

How do you find what you need to do your job?


The Portal “Filter”


The Vision: One Login Screen ...


… to provide dynamically generated menus and portlets based upon multiple roles and authorizations

Student Services divided by function rather than by

departmental “ownership”

Already has hooks to book-buying online and eReserves.

Soon to come: Bb and mapping

Departments can maintain their own look and feel within the standard

framework

Based upon classes you’ve taken in the past (from SIS)

Dynamically Generated News Sources

In Development . . .

One Stop Shopping for Events & Announcements


Populated from: Student Information Systems Events Calendar Announcement Entry Portlet BlackBoard and other Course Management

Systems

Provider Education

Web Providers are our Primary customers Providers need to understand:

The power of the portal Their customers’ needs and expectations That portalization provides an additional or

alternative method of reaching customers (not a replacement for departmental web pages)

The need for cooperation and collaboration across departments

FUNCTION vs DEPARTMENT Their customers are also the customers of other

departments


Questions?

myunc portal a guide for making our web presence more human using portal technologies collaboration,...

Documents

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lori casile

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myunc portal

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implementing oracle

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