mymail betriebsanleitung uk - ims franking

mymailFranking machine

Operator Manual

2

Please read this operator manual before using the mymail franking machine. Please keep the manual near the mymail at all times for reference.

This operator manual describers the mymail – in its standard version and– with integrated scales.

Display illustrations in this manual normally show the operating menu with scales. Functions which are only available with the scales are recognisable by a suffix, e.g. (only for mymail with scales).

Quick reference The Quick Reference Guide gives you an overview of the operating menu and franking with the mymail.

Installation guide Please read the Installation Guide to find out how to install and commission the mymail.

The following keywords and symbols identify the safety tips in this operator manual.

Warning! indicates a potential hazard which may result in injury.

Caution! indicates a potential hazard that may result in damage to the mymail or impair the franking process.

The following symbols and text features are used in this operator manual:

Press arrow keys – select/scroll

Press E-key (Enter) – confirm

Press C-key (Clear) – back/clear

Press numeric key(s) to enter values or letters.

“Log off” Elements from the operating menu (e.g. menu names and messages) are highlighted by inverted commas (speech marks) in the text.

A tip offers advice or additional suggestions for improving the operation.

About this Operator Manual

3 The operating panel

Display (showing the main menu for a mymail with optional scales here)

Info key: – Display information– Close info window

Clear key – Clear inputs– Back to the higher menu

Arrow keys:Scroll in a menu/menu level

Enter key:– Confirm inputs and selection– Acknowledge error message

Home/Shift key:– Selection: return to main menu – Text: Switch upper/lower case letters– Postage value: Enter decimal point

Numeric keys: – Enter digits– Enter letters– Enter punctuation and special characters

Postage value

Weight

Account

Available special characters:? ! $ 1 % ” # & , . * + - = _ ( )[ ] < > / \

4 mymail with scales*

Card reader with MasterCard*

Letter slot

Display

Scales* Operating panel ink cartridge below it

Battery compartment (on the bottom)

Power connection Modem socket

Keyboard

* optional

Contents 5

1 Safety tips ____________________________________________________7

2 A short description of the mymail _________________________________8

3 The ABC of mymail operation ____________________________________93.1 Access control by MasterCard (optional) ________________________93.2 Standby _______________________________________________103.3 The main menu _________________________________________103.4 The mode of operation ___________________________________113.5 Enter text ______________________________________________133.6 The info window ________________________________________153.7 Trial run _______________________________________________153.8 Switching the scales on and off (only mymail with scales) ____________16

4 Franking ____________________________________________________174.1 Setting the franking imprint ________________________________174.2 Positioning and franking a letter ____________________________204.3 Ending franking – logging off ______________________________21

5 Weighing and franking (only mymail with scales) ________________________225.1 Selecting postal rates ____________________________________225.2 Changing and correcting postal rates ________________________245.3 Weighing and franking a letter _____________________________25

6 Quick select memories ________________________________________276.1 Load saved data ________________________________________276.2 Display saved data ______________________________________276.3 Saving settings _________________________________________286.4 Renaming the quick select memories ________________________296.5 Clearing the quick select memories _________________________30

7 Account function _____________________________________________317.1 Franking on accounts ____________________________________317.2 Change account ________________________________________327.3 Setting up accounts _____________________________________337.4 Saving standard setting for an account _______________________347.5 Renaming accounts _____________________________________357.6 Deleting accounts _______________________________________36

8 Register _____________________________________________________37

9 Loading postage – TELESET ____________________________________39

mymail Operator Manual6

10 Basic settings ________________________________________________ 4110.1 Changing the town circle _________________________________ 4110.2 Reloading endorsements _________________________________ 4210.3 Update rate table (only for mymail with scales) _____________________ 4310.4 Reloading advertising imprint ______________________________ 4410.5 Delete advertising imprint _________________________________ 4510.6 Setting a high postage value ______________________________ 4610.7 Setting available postage warning __________________________ 4710.8 Standby time ___________________________________________ 4810.9 Setting the outside dialling parameters for the modem __________ 4810.10 Setting the clock ________________________________________ 5010.11 Switching access control on and off (optional) __________________ 5210.12 Printing reports _________________________________________ 5310.13 Zeroing scales (only for mymail with scales) _______________________ 54

11 Maintenance and care _________________________________________ 5511.1 Cleaning the mymail _____________________________________ 5511.2 Checking the ink level ____________________________________ 5511.3 Changing the ink cartridge ________________________________ 5611.4 Cleaning the ink cartridge _________________________________ 6211.5 Adjusting the ink cartridge ________________________________ 6211.6 Test print ______________________________________________ 6311.7 Changing the battery ____________________________________ 6411.8 Hints for transporting the mymail ___________________________ 66

12 Error messages and help ______________________________________ 6712.1 Error messages (alphabetically) ____________________________ 6812.2 Helpful user tips ________________________________________ 7212.3 Automatic error diagnosis (self-test) _________________________ 74

AppendixMenu tree ____________________________________________________ 75Technical Data ________________________________________________ 76Declaration of Conformity ________________________________________ 78Glossary _____________________________________________________ 79Index _______________________________________________________ 81Service ______________________________________________________ 85

Safety tips 7

1 Safety tips

The mymail is a franking machine with an inkjet printer for franking letter mail. The mymail complies with the pertinent safety regulations for office information equipment.

Please observe the following tips for your own safety:

• Install and commission the mymail according to the instructions in the Installation Guide.

• Only operate the mymail on 230 V AC.

• Make sure the socket for connecting the mymail is close by and easily accessible at all times.

• Use only the power and modem cables provided or approved by Francotyp-Postalia. Make sure that cables are not damaged.

• Pull out the mains plug in the event of danger! Do not remove any parts of the housing. Call the after-sales service.

• Make sure that no liquids or foreign objects penetrate the interior of the mymail. If this happens, pull out the mains plug immediately. Have the mymail checked by the after-sales service before reconnecting the mains plug.

• Only use original ink cartridges from Francotyp-Postalia. Observe the information enclosed with every cartridge.

• Only use the batteries provided by Francotyp-Postalia. Observe the instructions enclosed with the battery for correct use and disposal.

• Only have maintenance and repair work done by qualified personnel authorised by Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for any damages.


2 A short description of the mymail

The mymail is the digital franking machine for small mail volumes. It franks up to 15 letters per minute.

Frank a letter as easily asmaking a phone call

All the settings for the franking process can be selected quickly. You just insert the letter and the mymail starts printing. You will soon get used to using your franking machine.

Optional scales The mymail is available with optional integrated2 kg scales. mymail uses these to calculate the exact postage value for every mailpiece.

Advertising imprint and slogan The mymail prints a logo or slogan of your choice on every letter. By means of the freely editable slogans you can put important messages right on the envelope.

Loading postage - TELESET You can load postage very comfortably by TELESET – at any time around the clock. Connect the mymail with the built-in modem to the phone line. And you can start right away.

Safe from unauthorised access You can protect mymail optionally against unauthorised access. Only persons with a MasterCard authorised by you are allowed to use the mymail.

Additional functions You have 10 quick select memories at your disposal for frequently used settings.

The account function allows separate registration of postage costs.

Flexible and always up to date Your new advertising imprint, your new town circle or a rate change of the Royal Mail – you can load the latest data in your mymail easily by chip card.

The ABC of mymail operation 9

3 The ABC of mymail operation

In this chapter you will learn about the basic mymail functions and how to handle the operating menu.

With the arrow keys and , the Enter key and the Clear key you can move through the menu.

For fast orientation you will find an overview of the operating menu on page 75 and in the quick reference.

3.1 Access control by MasterCard (optional)

The mymail can be protected against unauthorised use. In this case only the MasterCard holder can use the mymail.

If access is controlled by the MasterCard, the prompt “Insert MasterCard” appears in the display.

Insert the MasterCard in the right hand side of the mymail. Make sure the card chip faces backwards.

Confirm the message “Insert MasterCard” with the Enter key .

You now have access to all mymail functions.

Do not forget to remove the MasterCard after finishing with the mymail.

Arrow up key

Arrow down key

Clear key

Enter key


3.2 Standby

The mymail is left connected to the mains all the time to ensure it is always ready for quick use.

If the mymail is not being used, i.e. you have not inserted any letters or not pressed any keys, after a while the mymail will switch to sleep mode. A mes-sage will appear for approximately one minute advis-ing that the machine will shut down.

Standby The current date then appears in the mymail display, the display light goes out and the printing head travels to the idle position.

You can reactivate the mymail by pressing any key.

The time period after which the mymail switches to standby is set at factory to 5 minutes. For instructions on how to change this setting, see Chapter 10.8 on page 48.

3.3 The main menu

The main menu is the “operations centre”. Here you set the postage value. The displayed postage value appears in the franking imprint.

The three menu items “Mem”, “Menu” and “Log off” are accessible under the main menu.

If you are working with accounts the main menu displays the current account at the bottom right.

mymail with Scales

A mymail with scales has the additional menu “Rate”. You set the postal rates for postage calculation here.

An arrow in the display indicates that other menus are available and in which direction you can scroll with the arrow keys.

Postage value

Current account

Menus

Postage value

Current account

Menus

Weight display


Return to the main menu …

With the Home key you usually return to the main menu directly from any point in the operating menu.

If the display currently shows an input box for a text or a value or a prompt, you have to confirm this first with or cancel it with . You cannot return to the main menu before you do so.

3.4 The mode of operation

This chapter describes how to “move” in the operating menu, select menus and change settings. You get to know the operating procedures in this operator manual.

Mark the desired menu with the arrow keys or (marking = bright letters against a dark background).

Open the marked menu with .

You will see the menu level you are currently in at the top left for your orientation.

Arrows show in which direction you can scroll in the current menu level.

Scroll with the arrow keys until the desired menu or the desired setting appears – confirm with .

You go back to the higher menu with .

Try it! Familiarise yourself with the operating menu using the example overleaf.

The mymail “remembers” where you left the menu level. This menu item is selected automatically the next time you select this menu level.

Menu, marked

Menu level


Presentation of the operating procedures

This manual presents operating procedures for inputs /settings in the operating menu as follows: Sequences of key symbols and displays show the procedure. A short text describes the operating steps.

Key symbols represent the following actions:

Press arrow keys (up / down ) – select/scroll.

Press E-key (Enter) - confirm.

Press C-key (Clear) – back/clear.

Press Home key – call main menu.

Press Info key – call an info window.

Press numeric key(s) to enter values or letters.

Setting the “Advertising imprint 1”

Select “Menu” in the main menu with the arrow keys.

Confirm with .

Select “Set advert” with the arrow keys.

Confirm with .

Select “Advert 1” with the arrow keys.

Confirm with .

“Advert selected” appears briefly in the display.

… then you see “Set Advert”. Return to the main menu with or .

Example


3.5 Enter text

Letters, punctuation marks and special characters are assigned to the numeric keys for entering texts such as account name or short dialling abbrevia-tions. The assignment is printed on every key.

On the key you will find much more than the three special characters shown: ? ! $ 1 % ” # & , . * + - = _ ( )[ ] < > / \ .

You can switch between upper and lower case letters with the key.

Enter blanks with the key.

Enter line break with the key.

Enter text …

Press the appropriate numeric key as many times in rapid succession as necessary to display the desired character in the display.

Wait until the cursor jumps to the right of the character that has just been written.

Then enter the next character.

When you have entered the text, confirm it with .

Please note for texts with several lines:

Enter line break with the key. Otherwise the text might be cut off at the end of the line. We recommend to test new slogans by doing a trial run with postage value “0” (zero franking).

Clear text …

You can clear text during input with the key. Every keypress clears one character.

Punctuation and special characters

Upper andlower case letters

Blanks


Abort text input …

Clear all characters with the key.

If you press the key again, you leave the input window and abort the text input. The original text is retained.

Changing quick select names

You want to assign to the “Memory 2” the name “Letter”.

Select the function “Change name” (“Menu” “Configuration” “Memories” “Memory 2” “Change name”).

The mymail opens the input window for quick select name 2.

The factory set names for the 10 quick select memories are “Memory 0” to “Memory 9”. Clear the text letter by letter by repeatedly pressing the key.

Then enter the text “Letter”:

Press 3 times (= L).

Set lower case letters with .

Press twice (= e).

Press once (= t).

Press once (= t).

Press twice (= e).

Press 3 times (= r).

When you have entered the text, confirm it with .

Example


3.6 The info window

You can open an info window in the operating menu with the Info key .

The info window serves exclusively for displaying information. You cannot change settings or frank here.

Possible info windows:

– Settings for the franking process– Postal rates for postage calculation

(only for mymail with scales) – Standard settings for the accounts– Assignments of the quick select memories.

If the info window contains several lines, you can scroll with the arrow keys. To close the info window, press the key again.

3.7 Trial run

You can check the settings for the franking process by doing a trial run with postage value “0” (zero franking).

Type the postage value “0” in the main menu and confirm with .

To do the trial run, fold a sheet of paper (ISO A4) down the middle.

Place the sheet folded edge first in the letter slot. The sheet must touch the right hand edge of the letter slot! Push the sheet into the letter slot as far as it will go.

The sensor (in the back right hand corner of the letter slot) recognises a letter. The mymail starts the trial run after a short time.

Folded edge


3.8 Switching the scales on and off(only mymail with scales)

If you have chosen a mymail with scales, you can have the mymail determine the right postage.

If no rate i.e. 1st class has been selected, you will not see a weight display in the main menu – the scales are switched off.

If the weight display appears in the main menu, a rate has been selected for postage calculation – the mymail scales are switched on.

Switching on the scales

When you have entered all required data in the Rate menu, the mymail switches on the scales itself. The weight visible in the display tells you that the scales are switched on. Read Chapter 5 to find out how to set postal rates.

Switching off the scales

Entering a postage value in the main menu switches off the scales. The weight display goes out, the selected postal rates are cleared. You are working with manual postage value input again.

No weight display

Weight display

Franking 17

4 Franking

In this chapter you can read how to set the franking imprint, frank letters and switch the mymail to standby.

If you want to use the account function of the mymail for separate accounting, read Chapter 7 on page 31.

4.1 Setting the franking imprint

The current settings for the franking imprint can be displayed with the key. You can also make a trial run with postage value “0”.

Setting the postage value

You can enter the postage value in two different ways: For £ 0.28 type 0.28 or 28.

The mymail requires the following data for the franking imprint:

– Postage value?

– Print which advertising slogan/logo?

– Print which endorsement?

– Date for the franking imprint?

Type and confirm the desired postage value in the main menu.

The postage value is set.

Postage value

Endorsement Town circle with date

Advertising imprint (slogan, logo)


Setting the advertising imprint

If you are not familiar with entering texts with a telephone keypad, read Chapter 3.5.

Date for the franking imprint

The date for the franking imprint is set automatically to today’s date by the built-in clock. You can set the date of the stamp forward by up to 30 days manually. The mymail does not allow backdating!

The date for the franking imprint is reset to the current date as soon as you log off and restart the mymail.

Select “Menu” and confirm.

Select “Advert” and confirm.

Select an advertising imprint (logo or slogan) and confirm.

When you select “Slogan …” the stored text is displayed. You can simply confirm the slogan with or change it at your will.

Advertising logo or slogan is set.


Select “Advance date” and confirm. You see the current date.

Change the date with the arrow keys and and confirm with .

Cursor

Franking 19

Setting the optional endorsement

Specific types of mail can be marked with the respective endorsement imprint (e.g. FIRST CLASS, Special Delivery, Overseas Mail).


Select “Set endorsement” and confirm.

Select the desired endorsement and confirm.

The endorsement is set.


4.2 Positioning and franking a letter

If all the settings for the franking imprint are correct, you can position and frank the letter.

Caution! Never lift up the operating panel during franking. Opening the flap causes the mymail to abort printing immediately for safety reasons. Franking may be incomplete and useless.

You can frank letters up to a thickness of 6 mm.

For thicker letters, frank the empty envelope or use the special FP double labels (franking labels).

Use envelopes made of ink-absorbent material with as smooth a surface as possible. This gives the best printing results.

The main menu must be visible in the display for franking.

Position the letter

– side to be printed face up– top edge first.

Place a letter at the right hand edge of the letter slot and push in as far as it goes.

As soon as the sensor (in the back right hand corner of the letter slot) detects the letter, the mymail grips the letter tightly and prints (franks) it after a short time.

“Please wait …” appears in the display during franking. Do not remove the letter until the main menu reappears and the mymail releases the letter.

Franking 21

4.3 Ending franking – logging off

Caution! If you wish to disconnect the mymail from the mains: Make sure that the mymail is in standby (display is dark, showing the date), otherwise the safety functions installed for the protection of the print head cannot be operational.

The mymail switches to standby mode when you have finished franking. The mymail is left permanently connected to the mains and is ready to use quickly at the push of a button.

When you log off, the current franking settings will be lost.

If no letters are inserted or no keys pressed, after a certain period of time the mymail automatically switches to sleep mode (=standby). For instructions on how to change the standby time setting, see Chapter 10.8 on page 48.

Select “Log off” and confirm.

The current date appears in the display. The printing head moves into the idle position. The display light goes out. The mymail is in sleep mode (standby).

Do not forget to remove the MasterCard when you have been working with access control.


5 Weighing and franking

5.1 Selecting postal rates

Postal rates can be selected using the mymail’s built-in rate table, i.e. the mymail requests all the data required for calculating postage one after the other: destination

type special service. You select the desired setting respectively with the arrow keys and confirm with .

The set postal rates for postage calculation can be displayed at any time in the Rate menu with the key.

If you do not want to use any special services:

(only for mymail with scales)

Select “Rate” in the main menu and confirm.

The mymail opens the Rate menu and asks for the destination of the mailpiece.

Select the desired Destination and confirm (e.g. Within UK, Europe).

Select Type of mail and confirm (e.g. letter, parcel).

Select “None” and confirm.

The mymail displays “Category selected” briefly and returns to the main menu.

The weight display appears – the scales are switched on.

Weighing and franking 23

If you want to use special services (e.g. Recorded delivery):

Select the desired service and confirm.

An arrow (>) appears in front of the set additional service.

You can select other services in the same way. The mymail does not allow illegal combinations.

If all desired services have been set: Exit the Rate menu with the Home key.

The mymail briefly shows “Category selected”…

… and returns to the main menu.The weight display appears – the scales are switched on.

Service selected


5.2 Changing and correcting postal rates

Correct entry …

With the key you can clear selected settings step by step (Service Type Destination) and then select again as normal.

Deselect a Service …

Clear all selected postal rates …

Select the set (marked) Service and confirm with .

The arrow (>) disappears from in front of the Service. The Service is deselected.

Call the main menu.

Type any postage value (type “0” preferably) and confirm. The mymail clears the selected postal rates.

You can then call the Rate menu and re-select the postal rates (see Chapter 5.1).

Weighing and franking 25

5.3 Weighing and franking a letter

Before you can weigh and frank a letter, you have to set the desired postal rates for postage calculation in the Rate menu (see Chapter 5.1).

Caution! The scales are designed for a maximum weight of 2 kg.

Caution! Place large mailpieces (e.g. ISO B4 size letters) on the scales so that these are not touching the housing of the mymail. This prevents you getting false weighing results.

Set advertising imprint, endorsement and date for the stamp (see Chapter 4.1).

The display must show the main menu for weighing and franking. If necessary: Return to the main menu with the Home key.

Place letter on scales.

Wait until a beep tone indicates that the weight and postage value have been determined.


You can frank other mailpieces with the determined postage value.

Caution! The mymail can only determine a new weight and recalculate the postage if the scales has been emptied shortly beforehand, a beep tone sounded and the weight display is showing “0 g”. Therefore always remove the mailpiece from the scales before adding the next one.

Caution! Never lift up the operating panel during franking. Opening the flap causes the mymail to abort printing immediately for safety reasons. Franking may be incomplete and useless.

Remove the letter from the scales and frank as normal.

Quick select memories 27

6 Quick select memories

The mymail has 10 quick select memories. You can save frequently used franking imprints (postage value + advertising imprint + endorsement) in these. You can save the mail settings for postage calculation as well on a mymail with scales. You can assign your own names to the quick select memories.

6.1 Load saved data

The mymail with scales switches the scales on and off automatically.

– If postal rates are set: The scales switch on.– If a fixed postage value is set: The scales switch off, the postal rates are

cleared.

6.2 Display saved data

You can display the data stored for each quick select memory in an info window:

– When calling up the data for franking purposes (main menu “Mem”)– When setting up the quick select memories (main menu “Menue” “Configu-

ration” “Memories” “Memory…”).

Select “Mem” in the main menu and confirm.

The mymail allows you to select from all assigned quick select memories.

Select the desired quick select memory (e.g. “Memory 8”) and confirm.

The desired quick select memory is called, i.e. the saved franking imprint is set. The mymail returns to the main menu.

Select the desired quick select memory (e.g. “Memory 8”) and press the Info key.

You will see the data of the selected quick select memory.

Close the info window with the Info key.


6.3 Saving settings

You will find out more about the postage value and postal rates in the chapters 4.1 and 5.1.

When the desired franking imprint has been set, as well as if necessary the desired postal rate for calculating postage:

Select “Menu” in the main menu and confirm.

Select “Configuration” and confirm.

Select “Memories” and confirm.

Select any quick select memory (e.g. “Memory 5”) and confirm.

Select “Store to memory” and confirm.

The set franking imprint is saved.

Quick select memories 29

6.4 Renaming the quick select memories

The factory set names for the 10 quick select memories are “Memory 0” to “Memory 9”. You can assign your own names to the quick select memories.





Select the quick select memory you want to rename (e.g. “Memory 8”) and confirm.

Select “Change name” and confirm.

An input box appears for the quick select name.Clear the old quick select memory name letter by letter with the key.

Enter the desired name for the quick select memory (e.g. “Parcel”) and confirm.

The quick select memory is renamed.


6.5 Clearing the quick select memories

When clearing, you also clear the name you have assigned to the quick select memory. The quick select memory now bears the name which was set at the factory (e.g. “Memory 8”).




Select the quick select memory you want to clear (e.g. “Memory 8”) and confirm.

Select “Clear memory” and confirm.

Confirm the prompt if you really do want to clear the quick select memory.Otherwise cancel with .

The quick select memory is cleared.

Account function 31

7 Account function

The account function of the mymail offers you the possibility of registering and evaluating frankings separately according to accounts, i.e. according to the sending persons or departments of a company. You can set up a maximum 3 accounts.

The account function also includes renaming and clearing accounts and saving standard settings.

You can print an account report to evaluate the account information. Read Chapter 10.12 “Printing reports”.

7.1 Franking on accounts

If more than one account is set up you have to “log in” to one of these accounts.

After having logged into an account you can start using the mymail. The postage costs are charged to the active account. You will find details about this in Chapter 4 and Chapter 5.

Activate the mymail from the standby mode with any key.

Select the account you want to log in to and confirm.

The main menu appears showing the active account in the display (e.g. “Miller”).


7.2 Change account

Select “Log off” in the main menu and confirm. The mymail switches to standby.

Activate the mymail from the standby mode with any key.

Select the account you want to frank in and confirm.

The main menu appears showing the selected account in the display.

Account function 33

7.3 Setting up accounts



Select “Accounts” and confirm.

Select “Create account” and confirm.

Enter the desired account name (maximum 8 characters) and confirm.

The account is set up.

If you wish to select the newly created account for franking: Press to confirm.

Otherwise press .


7.4 Saving standard setting for an account

The mymail offers you the possibility of saving settings as a standard for every account. The appropriate standard setting is preset when you select the account when logging in.

Set the advertising imprint, endorsement and postal rates (only for mymail with scales). Then save the current setting for the account. The postage value is not saved.

You can have the standard setting displayed as an info window for every account in the “Select account” menu level.



Select “Account settings” and confirm.

Select account for which you want to save the settings (e.g. “Acct 1”).

Select “Save account current settings” and confirm.The setting is saved as a standard for this account.

Account function 35

7.5 Renaming accounts

If you press the key again after clearing all the letters, the mymail jumps back one level and the previous account name is retained.




Select the account you want to rename (e.g. “Acct 1”) and confirm.

Select “Change name” and confirm.

Clear the old account name letter by letter.

Enter the new account name (e.g. “Miller”) and confirm.

The account has the new name.


7.6 Deleting accounts




Select the account you want to clear (e.g. “Miller”) and confirm.

Select “Delete account” and confirm.

Confirm the prompt if you really want to clear the account.

The account and the relevant account information is cleared.

Register 37

8 Register

The mymail saves important parameters and postage used information in registers. You can have the register states displayed and printed as a register report.

Displaying register states


Select “Funds status” and confirm.

Descending register Postage still available in pounds

Ascending register Postage used. Total value of all frankings in pounds

Control total (Checksum)Sum of all paid values (total) in pounds

Piece count Number of frankings performed

Last postage loadingLast set amount for loading postage Date of the last connection to the TELESET data centre


Print register report


Select “Reports” and confirm.

Select “Register” and confirm.

Place a folded sheet folded edge first in the letter slot.The mymail prints the register report.

Loading postage – TELESET 39

9 Loading postage – TELESET

TELESET is the loading of the desired postage credit via modem. The modem is built into the mymail. To load postage you dial the TELESET data centre with the mymail and call the desired amount. The TELESET data centre number is stored in your mymail at the factory.

Permissible amounts

Amounts in steps of ten pounds are permissible. The minimum amount is ten pounds.

The maximum amount which may be loaded is dependent on the postage credit still available at your mymail (Descending register). When topping up, you must not exceed the upper postage credit limit of 9,999.99 pounds.

The maximum amount which may be loaded is calculated as follows (example):

Loading postage

Make sure that the mymail is connected to the telephone line for the duration of the loading process. If you are using a telephone system: Make sure that the outside dialling parameters are set correctly (see Chapter 10.9).

£ 9,999.99 Maximum permissible postage credit

– £ 150.16 Postage still available (Descending register)

= £ 9,849.83 Calculated amount

£ 9,840.00 Maximum amount which may be loaded, rounded down to the nearest £ 10


Select “Get postage” and confirm.

Enter the desired amount (in pounds) and confirm. Amounts in steps of ten pounds are permissible.


As a check, the mymail displays the set amount to be loaded.

If you now wish to to load the amount indicated, confirm the prompt.

Your mymail now establishes a connection with the TELESET data centre and notifies it with …

… when the loading process is complete.

If you wish to print a Teleset Receipt, confirm the prompt. Place a folded sheet folded edge first in the letter slot.

The mymail prints the Teleset Receipt.

Basic settings 41

10 Basic settings

The following chapters describe the settings or processes which you only have to perform once or very infrequently.

10.1 Changing the town circle

If the town circle for your franked mailpieces changes, you have to load the new town circle in your mymail. Francotyp-Postalia will supply a “Town Circle” chip card on request.



Select “Load from card” and confirm.

Select “Town circle” and confirm.

Insert the “Town Circle” card in the card reader. The chip must face the rear.

Confirm insertion of the card.The mymail loads the new town circle for the date stamp from the card.

The data are loaded.Remove the card.


10.2 Reloading endorsements

If you require new endorsement imprints, you can order these from Francotyp-Postalia. Francotyp-Postalia will supply you with a chip card containing the endorsements you have ordered.

Caution! It is not possible to load single endorsement imprints. The mymail will always load all endorsement imprints and overwrite any which may already exist.




Select “Endorsements” and confirm.

Insert the card with the endorsements in the card reader. The chip must face the rear.

Confirm insertion of the card.The mymail loads the data for the endorsement imprints from the card.


Basic settings 43

10.3 Update rate table (only for mymail with scales)

If you retrofit your mymail with a scales you have to load the rate table for postage calculation in the mymail. You get the “Rate Table” with the scales from Francotyp-Postalia.

If postage rates change, you have to load a new rate table for correct postage calculation. Order this from Francotyp-Postalia.

The Scale report contains data of the currently stored rate table. Read Chapter 10.12 “Printing reports”.




Select “Rate table” and confirm.

Insert the “Rate Table” card in the card reader. The chip must face the rear.

Confirm insertion of the card.The mymail loads the data for the rate table from the card.



10.4 Reloading advertising imprint

If you need new advertising imprints you can order these from Francotyp-Postalia. FP supplies the logos on chip card. The mymail can store up to three different advertising imprints.




Select “Advert” and confirm.

Insert the “Logo” card in the card reader. The chip must face the rear.

Confirm insertion of the card.The mymail loads the data for the advertising imprint from the card.


Basic settings 45

10.5 Delete advertising imprint

You can clear advertising imprints you no longer need to make room for new ones.



Select “Adverts” and confirm.

Select “Delete advert” and confirm.

Select the advertising imprint you want to delete and confirm.

Confirm the prompt if you really want to delete the advertising imprint.

The advertising imprint is deleted.


10.6 Setting a high postage value

You can set a warning for too high postage values in the mymail. If you try to set a postage value which exceeds the fixed limit, the mymail displays a warning. The high postage value is set to £ 1.08 at the factory.

You can enter the limit in two different ways: Type 12.00 or 1200 for a limit of £ 12.

Enter “0” for the high postage value to switch off the monitoring function.



Select “Finance limits” and confirm.

Select “Maximum postage” and confirm.

Enter the desired limit for the high postage warning and confirm.

Basic settings 47

10.7 Setting available postage warning

The “Available postage warning” function warns you when the available postage in your mymail drops below a preset minimum amount.

The limit is set to £ 100.00 at the factory.

You can enter the limit in two different ways: Type 20.00 or 2000 for a limit of £ 20.

Enter “0” for the limit to switch off the available postage warning.



Select “Finance limits” and confirm.

Select “Minimum funds” and confirm.

Enter the limit for the available postage warning and confirm.


10.8 Standby time

If some time passes without letters being inserted or keys pressed, the mymail switches to sleep mode.The time to shut down can be adjusted by setting the standby time. The standby time is set at factory to 5 minutes (300 seconds).

Extending the standby time preset at the factory can lead to increased ink consumption.

10.9 Setting the outside dialling parameters for the modem

When you connect the mymail to a telephone system for loading postage, you have to set the number which you use to dial an outside line (i. e. 9) or leave blank for a direct line. You also set whether or not the mymail should wait for the dial tone.



Select “Print standby time” and confirm.

Enter the desired time in seconds and confirm.Possible values: 30 to 1200 seconds.



Basic settings 49

The TELESET data centre number is stored in your mymail at the factory.

Number for dialling outside lineSelect “Dial code” and confirm.

Enter the number for dialling the outside line and confirm.

To insert a dial pause:Press the key three times in succession. A comma appears in the display at this point. You can also enter several commas one after another for a longer pause.

The number for dialling the outside line is saved.

Wait for the dial tone: Yes / No? Select “Dialling control” in the “Configuration” menu and confirm.

You will see the current settings.

Select “Yes” or “No” with the arrow keys / and confirm.

“Yes” – Standard setting (recommended)

“No” – for operation on an extension “without dial tone”


10.10 Setting the clock

The mymail has a built-in clock. You can switch between Summer and Winter time and set the time forward or back 5 minutes. It is rarely necessary to correct the time.

Setting Summer time



Select “Clock” and confirm.

Select “Summer time” and confirm.

You will see the current time.

Select the desired action “Summer time: in” or “Summer time: out” with the arrow keys / and confirm.

The new time is set.

Basic settings 51

Correcting the time



Select “Clock” and confirm.

Select “Adjust clock” and confirm.

Set the clock forward or back with the arrow keys / . Every keypress adjusts the clock by one minute. Confirm the desired time.

Possible correction: 5 minutes.

The time is set.

–+


10.11 Switching access control on and off (optional)

The mymail can be protected against unauthorised use. Then only a MasterCard holder has access to the mymail functions. The MasterCard is available as a mymail accessory from Francotyp-Postalia. Access control by MasterCard can be switched on and off.

The access control is switched on and off in the same way. The mymail asks “MasterCard out?” before switching off.

The MasterCard must be inserted to be able to switch the access control on or off.



Select “MasterCard” and confirm.

Insert your MasterCard labelling first in the card reader. The chip must face the rear.

Confirm insertion of the card.

Confirm the prompt “MasterCard on?”.

The access control by MasterCard is switched on.

Basic settings 53

10.12 Printing reports

You can print out a series of status information for the mymail.

Register Report Important parameters and postage used information (see also Chapter 8).

User account Report Set up accounts and their postage used data.

Configuration Report Machine identification and information about software version, for outside line seizure and access control.

Scale Report Information about rate table (only for mymail with scales).

SD Report Technical information important for service.

Error Report Determined machine errors.


Select “Reports” and confirm.

Select the report you want to print and confirm.

Place a folded sheet folded edge first in the letter slot.The mymail prints the selected report.


10.13 Zeroing scales (only for mymail with scales)

You only have to tare the scales when you– see a display which deviates from “0 g” when there is no load on the scales or– you want to set a pre-load (e.g. for a weighing tray).

Setting the initial state for the weighing function: Remove load from scales or place pre-load in position.


Select “Scale” and confirm.

Confirm “Zero scale”.

The scales are tared.

Maintenance and care 55

11 Maintenance and care

11.1 Cleaning the mymail

Caution! Make sure that no liquids or foreign objects penetrate the interior of the mymail. If this happens, pull out the mains plug immediately. Have the mymail checked by the after-sales service before reconnecting the mains plug.

Clean dirt from the housing with a slightly damp cloth. You can also use a commercially available washing-up liquid.

11.2 Checking the ink level


Select “Service” and confirm.

Select “Ink level” and confirm.

The ink level is displayed for about two seconds. The dark part of the bar shows how much ink is left, the bright part the used ink.


11.3 Changing the ink cartridge

The mymail warns you when the ink in the cartridge is running out. We recommend you to always keep a replacement cartridge handy.

Caution! This avoids faults in the printing system: Leave the power cable plugged in so that the cartridge can move to the changing position. Never lift up the operating panel during the start routine of the mymail.

Warning! Ingestion of the ink can be damaging to your health. Avoid contact with the eyes. Keep the ink cartridge away from children. Further instructions for use are enclosed with the ink cartridge.

Caution! Only use original ink cartridges from Francotyp-Postalia.

Removing the empty ink cartridge

Lift up the operating panel as far as it goes.

It snaps in in this position. The mymail moves the ink cartridge to the change position.

Push back the yellow bolt.


Lift up the cartridge lock.

Hold the ink cartridge with your thumb and forefinger and lift it up out of the cartridge compartment.

Preparing the new ink cartridge

Remove the ink cartridge from the packing and remove the protective strip.


Caution! Never lift up the operating panel during the start routine. This can cause faults in the printing system.

Inserting the ink cartridge

Insert the ink cartridge vertically from above with a light slight into the cartridge holder.

The contacts on the ink cartridge must be at the front!

Press down the cartridge lock, hold it and push the yellow bolt forward.

Do not use force to close the cartridge lock. Remove the cartridge and try again.

Fold down the operating panel back into position.

The mymail restarts. The ink cartridge adjustment procedure then begins.

Contacts


Adjusting the ink cartridge

The adjustment of the cartridge is necessary to achieve a perfect imprint without mis-alignments.

To adjust, simply follow the instructions in the display.

For test printing, you can use white paper instead of envelopes:

– Fold an ISO A4 sheet in the middle.– Insert the folded edge of the sheet into the letter slot.

Confirm the message with and continue.

Continue with .

Continue with .

Test print

Place an empty envelope in the letter slot.

The mymail generates a test imprint for adjusting the ink cartridge.

During printing, the display shows the message “Please wait…”.

Do not remove the envelope until the mymail has released it.


Horizontal lines

Examine the numbered horizontal lines on the test print.

Determine the number where the three sections of the line are closest to being aligned with one another. This is “6” in the example.

Enter the relevant number using the number keys. Confirm with .

Vertical lines

Examine the numbered vertical lines on the test print.

Determine the number where the two partial vertical lines are closest to being aligned with one another.This is “5” in the example.

Enter the relevant number using the number keys. Confirm by pressing once.

Second test print

Place the second envelope into the letter slot as far as it will go.

The mymail prints the second test print.


If you want to repeat the adjustment or you have accidentally aborted the adjustment, call up the adjustment procedure in the menu. To do this, select “Menu” “Service” “Align cartridge”. Read Chapter 11.5 on page 62.

Correct: Check

Examine the circles on the second test print.

The ink cartridge is well adjusted if the circle pattern looks more or less as shown on the test print in the example.

The adjustment procedure is complete.

Insufficient: If the circle pattern exhibits any misalign-ment, repeat the adjustment procedure.

2 crossed lines

Closed circles

Misalignment


11.4 Cleaning the ink cartridge

You should only start the cleaning process for the cartridge if the quality of the stamp is not good enough (e.g. gaps in the imprint after longer periods out of use).

11.5 Adjusting the ink cartridge

You only need to adjust the ink cartridge if the stamp of the mymail has shifted position.

The ink cartridge adjustment procedure commences automatically:

– during installation directly after completion of the start routine– after changing the cartridge– each time you open and close the operating panel.

Calling up the adjustment procedure in the menu:



Select “Clean cartridge” and confirm.

The cartridge is cleaned.




11.6 Test print

The test print is primarily for service.

Select “Align cartridge” and confirm.

The adjustment procedure commences.

Follow the instructions in the display.

You will find details of the adjustment procedure on pages 59 to 61.



Select “Test print” and confirm.

Place a folded sheet folded edge first in the letter slot.The mymail creates a test print.


11.7 Changing the battery

Caution! Only use a battery 90.4701.8004.00 as provided by Francotyp-Postalia.

Warning! Observe the instructions enclosed with the battery for correct use and disposal.

The mymail monitors the charging state of the battery. An appropriate message appears in the display when it is time to change the battery.

To be observed for a mymail with scales:

Caution! The scales are not permanently fixed to the mymail housing. You have to remove the scales or secure them against falling out before you turn over the mymail to change the battery.

Select “Log off” in the main menu and confirm.

Pull out the mains plug!

Secure scales against falling out

or

lift the scales carefully and release the connection.

Connector


Turn the mymail onto its side.

You now have access to the battery compartment on the bottom of the mymail.

Press the clip catch in the direction of the arrow and remove the battery compart-ment cover.

Remove the old battery.

Insert the new battery (90.4701.8004.00) in the specified position.

Close the battery compartment.

Turn the mymail back to the upright position.

Dispose of the old battery as prescribed.

Replace the scales if necessary:

Reconnect the scales to the mymail and place the scales back on the mymail.

Battery compartment


You will find details for assembling the scales in the Installation Guide.

11.8 Hints for transporting the mymail

Caution! Please take the following precautions when transporting the mymail or sending it in for service.

– Always remove the ink cartridge.– Remove the scales. There is room for them in the original mymail box.– Transport the mymail in the original box.– Transport the mymail upright.

Press down slightly on the weighing tray.

This ensures that the four rubber feet of the scales are pushed firmly onto the pegs in the housing.

Reconnect to the mains. The mymail runs the normal start routine.

Error messages and help 67

12 Error messages and help

Caution! Remove the ink cartridge from the mymail before you transport the mymail or send it in for service.

Caution! Do not remove any parts of the housing. Only have maintenance and repair work done by qualified personnel authorised by Francotyp-Postalia. Otherwise your warranty will be voided. You will be liable for any damages.

If you cannot eliminate a fault yourself, please contact the Francotyp-Postalia Service.

You can eliminate minor faults and problems with the mymail yourself. On the following pages you will find help and tips for eliminating and avoiding faults.

Error messages help you to determine the causes of errors and to eliminate them.

You acknowledge error messages with the key.

If your mymail should at some time behave “strangely”:

Select “Log off” in the main menu and confirm.

If the mymail is in standby mode, pull out the mains plug.

Wait one minute.

Plug the mains plug back in.

In many cases this will solve most minor problems.


12.1 Error messages (alphabetically)

Error message Possible cause and remedy

<0g! The scales had a pre-load which was removed. Tare the scales (see Chapter 10.13).

>2kg! The mailpiece weighs more than 2 kg. The scales are overloaded.

Do not place more than 2 kg on the scales.

Cannot authoriseMAC verify errors

Repeat installation procedure (see Installation Guide).

Note: Only the incomplete installation steps are offered in the repetition.

Cartridge error Ink cartridge is missing or not correctly inserted.Remove and re-insert the ink cartridge (see Chapter 11.3).

Download failed Repeat the process.

Download postage(date credit)

The last postage loading was too long ago. Please load postage!

Download postage(piece credit)

The last postage loading was too long ago. Please load postage!

Duplicate endorsement IDs

Endorsements card defective.Request new endorsements card, specifying the error message.

Duplicate name Assign another name.

ERR The mailpiece is too heavy for the selected postal rates. Check and change the postal rates.

Error reading card Wrong card or card inserted incorrectly. Check the card and re-insert it (chip must face backwards).

Error xxx Note the error number and call service.

Ink level low The ink cartridge is almost empty.

Insufficient funds The postage in the mymail is insufficient. Load new postage.


Invalid card Wrong card type inserted (e.g. in menu “Load rate table?” a “Logo” card inserted). Check card and use right card.

The card contains no valid data. (Note: Data of the card “Town Circle” are always deleted after loading.)

Invalid textin table

Defective mail type card.Request new mail type card from FP with specification of error message.

Low remaining fundscontinue?

This franking will bring you below the set limit for the available postage warning. Reload postage soon.

Memory full The available memory space for advertising imprints is exhausted (max. 3 advertising imprints).

Clear an advertising imprint you no longer need and try again.

No answer The modem does not get a dial tone or the Teleset data centre is unavailable.

Check the outside dialling parameters for your telephone connection and repeat the procedure.

No dial tone The modem gets no dialling tone. Check the connection of the modem cable on the mymail and at the BT jack.

For operation on a telephone system/extension: Switch off wait for dial tone if necessary (see Chapter 10.9).

Old issue rate table You have tried to overwrite the stored rate table with an older rate table.

Option error Combination of selected additional services not permit-ted by Royal Mail. Select a permissible mail setting.

Also observe the right order of selection of additional services. For example, the mymail only accepts “Advice of delivery” for foreign mail when “Swiftair” or “Signed for”… is already selected.



Out of inkPlease change cartridge

The ink cartridge is empty. Insert new ink cartridge (see Chapter 11.3).

Overload: please contact service

The mymail has been locked. You can frank max. 500 letters a day. Franking is possible only the day after.

Overweight The mailpiece is too heavy for the selected postal rates. Check and change the postal rates.

Print abortedenvelope moved

The letter was moved before or during printing.Remove letter and re-insert.

PVD error illegal value You have entered a too high value for postage loading. Select a smaller amount and repeat the procedure.

Rate table invalid Call Service.

Rate table out of date Call Service.

Replace batteryimmediately

The battery is empty. You have to change the battery to be able to continue using the mymail (see Chapter 11.7).

SD battery lowContact dealer

The cast battery in the safety module (SD battery) is almost empty. Call Service immediately.

SD: unknown stateContact dealer

Call Service.

Self test failed Repeat procedure and note error.

TDC erroraccount disabled

Call Service.

TDC errorno connection

Check the connection of the modem cable on the mymail and at the BT jack. Repeat the procedure.

Modem gets no dialling tone:Set the right outside dialling parameters for your telephone connection (see Chapter 10.9).



TDC error no connection

Call Service.

TDC errorno credit

Desired amount too high. Select a smaller amount and repeat the procedure.

TDC: data recordlocked

Call Service.

TDC: mymail disabled

Call Service.

TDC: mymail not available

Call Service.

TDC: mymail not released

Call Service.

TDC: mymailout of operation

Call Service.

Too manyendorsements

Endorsements card defective.

Request new endorsements card from Francotyp-Postalia, specifying the error message.

Unable to connect Repeat the TELESET procedure.

Underweight The mailpiece is too light for the selected postal rates. Check and change the postal rates.

Validate failed Please load postage!

Value exceeds userpostage limits

Postage value is higher than the set limit “Maximum postage” (protection against overfranking).

To accept a correct high postage value: confirm message by pressing the key.or Cancel by pressing the key.

Warning battery low Change battery (see Chapter 11.7).



12.2 Helpful user tips

Problem Possible cause and remedy

…in general

Blank display Check whether the power cable is plugged in correctly.

Display lit, but display blank

Pull out the plug, wait one minute then plug back in.

Strange behaviour, strange displays

Select main menu “Log off” and confirm, pull out the plug, wait 1 minute then re-insert the plug. Call Service if the problem persists.

mymail blocks shortly and emits loud mechanical noise

Pull out the power cable IMMEDIATELY. Check that the cartridge lock is closed correctly (see page 58).

Plug the power cord back in. Call Service if the problem persists.

…when franking

mymail does not print Sensor does not recognise letter.Place a letter at the right hand edge of the letter slot and push in as far as it goes. (The sensor is in the back right hand corner of the letter slot.)

The mymail does not recognise the double label. Place a sheet or empty envelope under the label to be printed and try again.

The mymail does not show the main menu. Press the key (at the bottom left) and try again.

The letter was already in the letter slot when you made the settings in the operating menu.Remove letter and re-insert.

Sensor does not recognise the sheet (e.g. for trial run). Fold the sheet down the middle and place it in the letter slot folded edge first.


Slogan is not printed as expected

Do not fill up lines with blanks. Enter line break with the arrow down key.

Please note: The mymail always prints the slogan centred!

The printing image is distorted

Letter has been moved during printing. Let go of the letter during printing. Give large envelopes just a little support.

Noises as when franking although no letter is inserted

This is not an error. The printing head moves into the standby position. This prevents the ink cartridge drying out. You can change the time span (see Chapter 10.8).

…when weighing and for postage calculation

Menu “Rate” missing from the main menu

The mymail does not “recognise” the scales. “Log off” and then pull out the mains plug. Wait briefly and then reconnect the mymail.

If the “Rate” menu is still missing: “Log off” and then pull out the mains plug. Check the plug contact of the scales and reconnect the mymail.

No weight display in the main menu

No postal rates selected or the selection is incomplete.Select new postal rates (see Chapter 5.1 and 5.2).

…when loading postage

Desired amount cannot be called

Impermissible amount. Enter a permissible amount and try again. Amounts in steps of ten pounds are permissible.

Remember that the maximum amount which can be set is dependent on the postage credit still available at your mymail! (See page 39.)

…in basic settings

Menu item “Create account” missing

All 3 available account memories are already occupied. Delete an account you no longer need.

Problem Possible cause and remedy


12.3 Automatic error diagnosis (self-test)

The automatic error diagnosis is a self-test program in which the mymail checks all components.

The mymail requests inputs for some tests.



Select “Self test” and confirm.

The mymail now runs a series of test routines. The object…

…and result of the test appear in the display.

Menu tree 75

Menu tree


Technical Data

Dimensions*Width x height x depth

300 mm x 183 mm x 194 mm (11.81" x 7.20" x 7.64")

Weight 2.5 kg (5.51 lb.)

Power connection 230 V / 50 Hz (on the side of the rear housing panel)

Power consumption maximum 20 W

Battery 3.6 V / 2.3 Ah / 2 mAAmbient temperature -55°C to +85°CMaterial no. 90.4701.8004.00

Display LCD, illuminated, 100 x 33 pixels

Printing process Inkjet printing

Printing area max. 123 mm x 25 mm (4.84" x 0.98")

Print resolution 300 dpi

Performance approx. 15 letters/minutemaximum 500 letters/day

Noise emission 66 dB(A)

Equipment Standard

– Postage loading via integrated modem (TELESET)– Battery buffered system clock– Chip card reader– 2 editable slogans– 3 endorsement imprints:

“First Class”, “Special Delivery”, “Overseas Mail”– 3 accounts– 10 quick select memories

Options

– Integrated postage calculating scales (rated weight 2 kg / 4.41 lb.)

– up to 3 advertising imprints can be stored simultaneously– up to 6 endorsement imprints

(changeable only as a block)– MasterCard

*) = standing surface because no letter ejection and special loading areas are provided

Technical Data 77

Integrated postage calculating scales (optional)

Mail for franking

Operating and storage conditions for mymail franking machine and ink cartridge

Weighing area 3 g to 2000 g

Smallest display value(display accuracy)

1 g

Weighing accuracy 0.5% of final value–+

Format Postcard to ISO B4 envelope

FP-franking label (double label)minimum label size 140 mm x 85 mm (0.55" x 0.34")

Thickness up to 6 mm (0.23")

Paper quality Ink absorbent material

Temperature +15°C to +35°Conly use in closed roomsdo not expose to direct sunlight

Rel. humidity 15% to 80% non-condensing


Declaration of Conformity Declaration of Conformity

Glossary 79

Glossary

Date stamp To the left of the value stamp in the franking imprint. Contains the date, the town circle and the postcode.

Franking imprint Franking mail for carrying by the Royal Mail. When franking, the mymail prints the value stamp, date stamp and a serial number on the envelope. An advertising imprint (logo or slogan) can also be printed.

Franking label (double label) Special self-adhesive label which you can frank and stick onto your mailpieces. Necessary for large, heavy and thick mailpieces which do not fit in the mymail letter slot for franking. Use only double labels from Francotyp-Postalia for the mymail (two franking labels on one backing sheet).

MasterCard The MasterCard available as an optional mymail accessory is used for access control. Access control by MasterCard can be switched on and off. When the access control is switched on, only a person holding a MasterCard is authorised to use the mymail.

Modem Electronic unit built into the mymail which enables exchange of code numbers and desired postage amounts over the telephone line.

Outside dialling parameters A single or several “0” and pauses to dial into the public telephone network (outside line seizure).

Personal Identification Number (PIN)

You have received the Personal Identification Number (PIN) for your mymail from Francotyp-Postalia by separate post.

Enter the PIN in the mymail the first time you use it. The PIN is your authorisation to load postage via modem.


TELESET data centre (TDC) Data centre of Francotyp-Postalia. Here the called postage is released and accounts managed. The Teleset data centre is at your service for loading postage 24 hours a day via the built-in modem.

TELESET remote value setting Franking machine accounting system of the Francotyp-Postalia AG & Co. KG. The mymail and the Teleset data centre exchange value specifications via modem when loading postage which release the desired postage amount.

Test print Imprint consisting of a series of different patterns.

Test printing when adjusting the cartridge:You can align the cartridge with the aid of horizontal and vertical bar patterns. You can see by the circle pattern, whether the ink cartridge is correctly adjusted.

In the menu item “Test print”:The test imprint generated here is for service for checking the mymail’s printing system.

Trial run Franking imprint with the postage value “0” (zero franking). This enables you to check the settings for the franking.

Validated “Making valid” of the franking machine, i.e. the mymail is now ready for franking.

Value stamp Area on the right hand side of the franking imprint. Consists of the postage value, the Royal Mail logo and the machine identification.

Index 81Index

AAccess control 9, 52Account 10, 53

change 32delete 36franking to an ... 31log in 31print evaluation 53rename 35set up 33standard setting 34

Account function 31Account report 31, 53Accounting, according to senders 31Additional service

deselect 24marked 23, 24select 23without 22

Adjusting ink cartridge 59, 62Advertising imprint 8, 17

delete 45new 44set 18

Arrow keys 3Available postage warning 47

determine limit 47switch on/off 47

BBattery

change 64permissible type 64, 76

Battery compartment 4, 65Blanks 13

CCard reader 4Cartridge. See ink cartridgeChip card 8

See also mymail cardCleaning 55

Clear. See also Deletepostal rates 24quick select memories 30text 14

Clear key 3, 9Clock, built-in 50Commissioning. See Installation Guide 7Configuration 53Configuration report 53Confirm 3

DDate

change for the franking imprint 18display 10forward dating 18

Date stamp 79load 41

Declaration of Conformity 78Delete

account 36logo 45See also Clear

Destination 22Dial tone 48

wait for 49Dialling parameters 48, 79Display 3, 4Display information 3, 15Double labels 20, 79

EEndorsement imprint

reloading 42set 19

Enter digits 3Enter key 3, 9Enter letters 3, 13Envelope material 20, 77


Error 53in basic settings 73in general 72when franking 72when loading postage 73when weighing 73

Error diagnosis, automatic 74Error message 68, 70Error report 53

FFault. See ErrorFormat 77Franking 17, 26

label 20letter 20thick letters 20to an account 31

Franking imprint 79set 17trial run 15

Franking label 20, 79Franking price. See postage value

GGet postage. See TELESET 39

HHigh postage value 46

determine limit 46switch off monitoring 46

Home key 3

IInfo key 3Info window

accounts 34close 3, 15franking imprint 17postal rates 22quick select memories 27show 15

Ink cartridgeadjust 59, 62change 56cleaning 62display filling level 55insert 58remove 56technical data 77

Inputclear 3confirm 3text 13

Input key. See Enter keyInstallation Guide 2, 7Installation guide 66

KKey functions 3, 9, 13Keyboard 3, 4

LLabels. See Franking labelLetter slot 4Line break 13Load postage 39

permissible amounts 39See also TELESET 39

Log off 10, 21Logo 17Logo imprint. See Advertising imprint

MMail type 22

select for postage calculation 22Main menu 3

call 3, 11mymail standard version 10mymail with scales 10

MasterCard 4, 9, 52, 79

Index 83

Memorycall 27clear 30delete 30quick select 28rename 29show 27

Menu 10Menu tree 75Modem 79Modem socket 4mymail

overview 4things worth knowing 8

mymail cardEndorsements 42Logo 44MasterCard 52Rate Table 43Town Circle 41

NNotes about this manual 2Numeric keys 3

OOperating panel 4Operation

basic terms 9examples 9getting to know 9

Outside line 48

PPersonal identification number. See PINPIN 79Position the letter 20Postage value

determine with the mymail 16, 22determining the maximum value 46maximum value exceeded 46set 17

Postage value ”0” 15

Postage value display 3Postal rates

change 24correct 24set 22

Power connection 4, 76Printing reports

Account evaluation 53Configurations 53Error report 53Register report 53Scale report 53SD report 53

Protection against unauthorised use 9, 52Punctuation and special characters 13

QQuick reference 2Quick select 10

See also MemoryQuick select memories 27Quick select name 14

RRate table

load 43update 43

Register 37, 53print report 38show 37

Register report 53Registering postage costs 31Remote value setting. See TELESETRoyal Mail

rate change 43


SSafety tips 2, 7Scale report 53Scales 4, 53

remove 64replace 65switch off 16switch on 16zeroing 54

SD report 53Selection

in the menu 11logo 18text 18

Self-test 74Service 67, 72, 85Sleep mode. See StandbySlogan 17, 18Slogan imprint. See Advertising imprintSoftware version 53Special characters 3, 13Stamp. See Franking imprintStandby 10, 21, 32Standby time 48Summer time

switching on/off 50Switching off. See Log off

TTaring scales 54TDC. See TELESET data centreTechnical Data 76TELESET 8, 39, 80

error 73print the receipt 40

TELESET data centre 80Test print 59, 80Text

abort input 14clear 13input 13, 14upper/lower case letters 13

Timecorrect 51show 50switching Summer time on/off 50

Town circle, other 41Trial run 15, 80Troubleshooting 67Type of mail 22

VValidation 80Value stamp 80

WWeigh 25Weight 3

display 10, 16

ZZeroing scales 54

Service 85

Service Every mymail franking machine is thoroughly checked before leaving the factory. Should any faults occur with your mymail in spite of our extensive quality control, please contact your local servicing dealer.

Our main office will be pleased to tell you the address of your local servicing dealer.

Francotyp-Postalia Ltd. Lakeside House74 QuestorPowdermill LaneDartford, Kent DA1 1EF

Phone: 01322 42 48 76email: [email protected]: www.fpmailing.co.uk

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mymail betriebsanleitung uk - ims franking

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