mylink - account interface
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Service Beyond Your Expectations
• Take care of business quickly with secure online tools– View and pay your bill– Track order status– Open and monitor service tickets
– Download reports
– Live-chat with Customer Care
• Management with intuitive design and relevant data– One-click up/down status of all data services– Embedded Google Maps app lets your drill into details
– 24x7 monitoring system automatically opens a service ticket if data circuits go down
• Frequent customer-driven improvements
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Richly Featured
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Single view for all services and
locations
Complete order status
Embedded Google Map of
services
Unlimited accounts
Easily open and update service
tickets
Detailed reporting
Flexible permissions and views
Monitor service tickets and
network events
Comprehensive email and domain
controls*
Simple online payments
View, print, and download
invoices
Homepage dashboard with summary data
Secure login and password
reset
Instant up/down
status
On-the-fly call reroute and allocation*
Integrated with Hosted Voice and Security*
* Limited availability
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Spend Time Where It Counts
• No need to open a service ticket– Ping monitoring system
automatically opens a ticket for you if a data circuit goes down
– Triage and resolution on the ticket begin without any action required from you
– Track progress online with up-to-the-minute status
• No need to pick up the phone– See all of the information
you need about your order status, including equipment and installation details
– Change account information or service features anytime
– Convenient chat and email options
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Manage Expenses
• Robust reporting options help you review data usage, call detail, and more
• Detailed invoices available online
• 13-month invoice archive• Simple online payments with
no fees
• Optional monitoring and management services free your IT staff to focus on important projects
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Find What You Need Fast
• Intuitive navigation• Toolbar on every page with
one click to:– Google Map of your
locations
– Current up/down status
– Search, Help, and Favorites
• Summary reports on the Homepage
• Integrated access to all of your services and locations
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Control and Efficiency
• Customizable Account Administration – Quickly add new (unlimited) users– Flexibility to set up/manage user account access
• Customizable User Permission Levels – Set permissions based on what those users should
see• Select users’ level of access for each feature • Manage from an account level or a feature level –
it’s your choice!
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8How myLink Stacks UpFeature Carrier
PortalsCarrier
SMB PortalsCLEC
PortalsEarthLink Business
myLink
Ping Monitoring
Proactive Outage Tickets
Online Toll-Free Reroute
Utilization Trend Reports
Availability Trend Reports
Drill-Down Site Map
Exportable Order Reports
Premium Service (Costs Extra)
Not AvailableStandard Offering Competitive Data Unavailable
Planned for 2012 Release
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Virtual Tour of MyLink
9Not all features described are available to every customer.
Features vary by services ordered and location.
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Homepage Summary
• Account Info• Quick Links• Order Status
• Billing• Service Tickets• Most Active Data
Circuits• News & Updates
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Toll-Free Reroute
• Make immediate routing changes:– To specific ring-to
numbers, or – to routing plans
• Disaster• Percent Allocation• Unlimited Flexibility
• Perfect for – Disaster mitigation– Unexpected call
volume
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Toll-Free Percent Allocation
• Redistribute call volume evenly (and instantly)
• Prevents heavy inbound traffic from causing missed calls
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DID Reroute
• Make immediate changes to the routing of Direct Inward Dial numbers
• Administrative and limited rights settings allow greater flexibility for management
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Convenience and flexibility
• Email administration made easy – View your domain information with a simple click of the mouse– Add, search and edit POP accounts easily from one access point– Manage Forwards, Spam Control settings and CatchAll from one interface
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Robust Support Tools
– Create, update, and track service tickets– Request a Move, Add or Change– Find answers in our Knowledge Center
– Contact Us via chat, email, or phone
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Reporting
• One click access to your voice and data services reports– Easily export to your local systems– Analyze your usage anyway that you want
22Save time, speed delivery, track and manage expenses
• Invoices – View and download your
invoices – Pay your invoice online– Access up to 13 months of
invoice history – Print, review and compare
as needed– Choose to receive automated
notices when new invoices are available
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Customer-Driven Progress
• EarthLink Business is committed to delivering tools that make you more productive.
• Coming soon:– Enhanced order status– New service ticket functionality– Customizable dashboards– And much, much more!
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Contact Info
James Perullo, J.D., Account Executive160 South River RoadBedford, NH 03110
O: 603.314.2415C: 978.500.0930
twitter.com/JamesPerullolinkedin.com/in/JamesPerullo888CloudComputing