myht improving patient experience for adults with learning ...€¦ · safeguarding group and myht...
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MYHT Improving Patient
Experience For Adults
with Learning Disabilities Marie Gibb
Strategic Health Facilitator LD
What's in place - A flavour of good
practice! • Flagging
• Acute Hospital liaison nurse
• Strategic Health Facilitator
• Mental Capacity Act Specialist Advisor
• Training
• Patient Experience Group
• Winterbourne View ED data
• Mortality Audit
• NHS Friends and Family Test
• VIP Hospital Passports and VIP Cards
• Patient Centred Care Pathways
Patient Flagging
• VIP Hospital Passports and VIP card scheme support
flagging on the ecamis Hospital system. CPI flag
triggers a response from the safeguarding team.
• The safeguarding adults team receive a daily email
6am each morning identifying inpatients with LD
across all 3 sites
• CWLO also contact the team when a LD flagged
patient is coming for a planned procedure.
• Flagging supports the ALN to prioritise their visits
• Provides data for audits and analysis
Acute Hospital Liaison Nurse
Strategic Health Facilitator
Mental Capacity Act Specialist
Advisor
Training • MYHT continue to run LD awareness training twice a
year (full days) we also offer short sessions 1-2 hours
for individual wards and departments
• We have a network of LD champions (100+) who meet
twice per year to discuss their role and receive training
update the topics this year have been MCA, the role
of the IMCA and communication.
• Level 2 mandatory safeguarding adults training
includes LD case studies and “reasonable
adjustments”
Let us know what you think • We looked at and updated MYHT patient exit feedback
and re launched the questionnaire (July - January) an
audit report will be shared at the next Trust
safeguarding group and MYHT access group
• PEG (Patient Experience Group)
We meet every 6 weeks support staff training and
production of accessible information. The group has
agreed terms of reference, Co chair
and a wide membership across
Wakefield
Winterbourne View • The safeguarding team now receive monthly data
about patients who have attended ED departments
from residential and nursing home environments. This
is filtered to look for LD providers and multiple
attendees and attendances identified.
• Concerns are shared with patient safety panel,
reportable concerns group and with care managers
Mortality Audit/Peer Review
• Reviewing hospital deaths of patients with LD in MYHT
between January and June 14
• Sharing the audit outcomes with Amanda Mckie for a
second review and agree outcomes and any
recommendations
NHS Friends and Family Test
• Easy read F and F test was launched within MYHT
during learning disability week on all wards
VIP Hospital Passport • Launched formally in Wakefield in June 2013
• Included in training
• Supports person centred care and care planning
• Focuses on Top Tips and Need to Know Information
• Signs prominent across sites asking people to share
their passports
Person Centred Care Pathway
What's Coming Next? During learning disability week 15th of June
MYHT is Launching the learning disability
VIP Scheme
VIP Scheme
‘Vulnerable In-Patient’
‘VIP LD Champion Badge’ – so staff/patients/carers
and families can easily identify ward/department VIP
LD Champions
Symbol above bed & sticker in clinical notes –
Placed with consent or in best interests to improve
patient care and experience. To remind staff to
use the VIP checklist
Checklist • Identify the patient has having a learning disability
• Place the VIP sticker on the front cover of the patients notes and over the patients bed with
their consent or in their best interest if they lack capacity.
• Ask if the patient has a VIP Hospital Passport
• Read the VIP Hospital Passport, this about communication, how the patient expresses pain,
eating and drinking, 1:1 support needs, capacity and consent
• Make time to get to know your patient
• Introduce yourself to family or support workers, carers are a valuable resource and often
know the patient well
• If the ward require advice or input from the Acute Hospital Liaison Nurse either complete an
ICE referral, paper referral form or contact 01924 543692, mobile 07748920280.
Checklist • If family members or paid support workers are providing care for the patient whilst in
hospital share MYHT Carer’s Guidance and agree expectations. (Remember to offer
them breaks)
• Document the conversation in the patient’s notes.
• Is the patients capacity to consent to treatment in question? Consider Mental
Capacity Act, Consent and Best Interest decision making
• Is it likely the patient requires 1:1 supervision? Contact the ALN and request support
to complete a joint ‘Risk Dependency Support Tool’
• When planning discharge, have the patients support needs changed? Liaise with
care manager, family, CTLD nursing, support provider
• Always speak to the patient first, give time for the patient to respond
Thank you
Any questions?