my #scrm13 slidedeck for the july 2013 @oursocialtimes event

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beyond social data ... @jacquitaylorfb Friday, 12 July 13

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Explaining the changing landscape for #SCRM and #CRM professionals and the increasing importance that data has to play as a differentiator to allow businesses to transform into Social Businesses

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Page 1: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

beyond social data ...

@jacquitaylorfb

Friday, 12 July 13

Page 2: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

FlyingBinaryEstablished April 2009

Web Science company - Soton DTC

Visual analytics and cloud computing

Open Data supporting business

Tech City Innovators

G-Cloud supplier for Cloud and Analytics

Friday, 12 July 13

Page 3: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

www...

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Page 4: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

reference

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Page 5: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

relevance

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Page 6: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

resonance

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Page 7: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

just the beginning....

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Page 8: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

gen Y

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Page 9: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Friday, 12 July 13

Page 10: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

gen Z

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Page 11: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Friday, 12 July 13

Page 12: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

beyond social media

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Page 13: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Friday, 12 July 13

Page 14: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

big data

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Page 15: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Opportunity?

Friday, 12 July 13

Page 16: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Threat?

Friday, 12 July 13

Page 17: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Astroturfing

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Page 18: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Friday, 12 July 13

Page 19: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Trust

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Page 20: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

social business

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Page 21: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

profit from the web

Friday, 12 July 13

Page 22: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

words v numbers

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Page 23: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

hybrid teams

Friday, 12 July 13

Page 24: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Friday, 12 July 13

Page 25: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

Friday, 12 July 13

Page 26: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

+ve for P & L

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Page 27: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

data is the new oil

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Page 28: My #SCRM13 slidedeck for the July 2013 @oursocialtimes event

social business... the enabler

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Friday, 12 July 13