• Thank client for the opportunity of having you there

• “Have you heard of Arbonne before?” If YES ask “What have you heard? Have you tried the products? Do you know any consultants?)” Be excited if they have heard about us and tell them that you hope they

really enjoy this experience today

• Ask client to complete client care form while you finish setting up

Client Care Form

• “Before we get started I would love to share with you about who I am and my journey with

Arbonne”

• Your background / what is your current job / what you did prior to Arbonne

• What you didn’t like about that job / situation

• What Arbonne has given you/your family/your life… “Thanks to Arbonne I now have… ”

• How long you’ve had our business, what your plan for the future is/next step/goal

My Arbonne Story

• “Now you know a little about me, I would love to share with you about the incredible company I work with

COMPANY HISTORY

• Started 37+ year ago in Switzerland founded by a Norwegian man Petter Mork• Arbonne the name means beautiful tree and was named after the town Petter lived in Switzerland• Globally operates in 7 countries (US, CAN, UK, AUS, POL, NZ, TAIWAN)• In Australia for only 10 years

3 CATEGORIES OF SKINCARE AND COSMETICS

• Economy, Premium, Ultra Prestige• Economy brands – supermarket, chemist (Maybelline, Revlon)• Premium brands – department stores, beauty therapists (includes American/French brands like MAC, Chanel, Dior)• Ultra Prestige – Have anyone ever hear of La Mer or La Prairie? German/Swiss/French brand. • Word of mouth business model (no middle men, keeps costs down, you get a thank you check for referring products you

love)

Arbonne’s History

“It’s our responsibility to leave the earth a better place than we found it for generations to come”

Stian Morck - Managing Director

“Arbonnes philosophy is to make the most Pure, Safe & Beneficial products”

PURE Meaning

• Highest quality ingredients - 98% organic, made from botanicals - plants, fruits & vegetables• Without the nasties, like MINERAL OIL (explain)

SAFE Meaning

• 100% vegan certified, don’t use animal fats or animal by-products, gluten free• NEVER test on animals• Don’t have any LEAD in our makeup products • “Lead can be found in over 650 cosmetics, and in 61% of lipsticks on the market. Lead is actually a neurotoxin and

has been linked to learning, language and behavioural problems, as well as hormonal changes and reduced fertility in women!”

BENEFICIAL Meaning

• Makeup range has anti-ageing botanicals, its not just our skincare• Don’t pay for celebrity endorsements (explain models in catalogue/marketing)• “We don’t pay J-Lo $6M to say our foundation or mascara is “worth it”, when I highly doubt she even uses L’Oreal“

BENEFICIALSAFEPURE

Contains NOAnimal products or by-products

Mineral Oil

Synthetic chemicals / fragrances

Parabens

Hypoallergenic

Organic 98 %

Cruelty Free

Gluten Free

Botanically based

BATHROOM SKINCARE EXPERIENCE

• Review client care form with client• Choose best skincare for client

RE9 (Cleanse, tone, eye cream, day lotion)• Made with vitamin C from sustainable orange stem cells and algae extract to support collagen and elastin• Very active, works at deep cellular level, you may experience tingling or flushing (completely normal)• Works on fine lines, wrinkles, skin tone, firmness, elasticity, redness and reducing pore size.• Independent clinical tests came on top against the number 1 US dermatologist brand • Incredible results without all the fillers and hard chemical ingredients.

FC5 (Cleanse, eye cream, day Lotion)• Everyday basics range, Great for under 25’s• High quality made from fresh fruit cells made from strawberry, kiwi, papaya, mango – smells incredible• Comes in Normal/Dry or Normal/Oily skin range

CALM (Cleanse, serum, eye gel, day lotion,)• Sensitive skin range• Very gentle, hypoallergenic, dermatologist tested• Made with cooling botanicals cucumber and aloe vera• No fragrance

RE9

FC5Calm

This is your reminder to ask your client if they would mind you taking a “before & after” photo for your makeup look book

Before Photo

Show “Makeup 1:1 Client Facing Doc” to client and go through the list of all the products you will use today. You can also use this as a prompt if you forget which step you are up to!

• Primer• Foundation/CC Cream• Concealer• Highlighter• Mineral Powder• Eye Primer• Eye Shadow• Eye Liner• Mascara• Eyebrow Pencil• Tinted Brow Cream• Eyebrow Gel• Bronzer• Blush• Lip Treatment• Lip Liner• Lip Stick• Lip Gloss

• 6 Brushes inside, everything you need for makeup application• ONLY $49! SO CHEAP usually ($30-50 per brush or $250+ per set)• Explain made with synthetic hair/not animal (cleans easy, use less

product, no hair fall out)• Name of brush on handle, Handy travel pouch for makeup • Cheat sheet inside explains what each brush is used for.

STEP 1 PRIMER • No1 top seller & award winner• Helps foundation to last all day, Reduces the appearance of your pores• Lightweight made with grapeseed oil, skin feels like velvet• Client to apply with HANDS

STEP 2 FOUNDATION • Explain two types of foundation • Liquid (medium-full coverage with SPF15, hydrates for 4 hours after application, matte finish) • CC Cream (Light-Medium coverage, multitasker 10 benefits (list 3 primer, hydrator, blemish control), dewy finish, everyday

wear) • Colour match your client

• Apply Foundation to half of face and check colour with client STEP 3 CONCEALER

• Use the “Makeup Concealer Matching Guide” to choose a colour that compliments the foundation you have chosen (typically one shade lighter)

• This is a full coverage concealer to cover dark circles under eye, imperfections and visible signs of ageing without caking!• Super lightweight formula made with bamboo extract that brightens and hydrates the skin• Use a lipstick applicator stick to apply the product in a “Hollywood V” shape under the eye area. (from inner eye

down to cheek bone, diagonal line to top of ear). • Use Concealer Brush to blend in circular motions.

Cosmetics The Base

Makeup Primer

Perfecting Liquid Foundation

or CC Cream

Liquid Concealer

STEP 1 STEP 2 STEP 3

OR

STEP 4 Sheer Glow Highlighter • This luminescent liquid highlighter will add a radiance and a soft glow to your complexion • Brightens eye area and cheek bones• Squeeze a small amount on three fingertips, then dab your fingertips together, and pat fingertips lightly

on upper cheekbones and run your finger down the center of your nose, forehead and cupids bow (upper lip)

STEP 5 Translucent Setting Powder

• Gives a soft luminescence and airbrushed flawless look to foundation• Beautiful iridescent shimmer (show product to guests) and SPF15 coverage, designed to absorb oil• Lightly dab the brush into the powder, tap off or rub any excess into lid, apply in circular sweeping

motion on Host all over face, using Mineral Powder Brush or Powder Brush

OPTION - Mineral Powder• Mineral Powder foundation is a light-weight coverage with SPF15• Best for oily skin type with matte finish• Can apply it on top of your liquid foundation or CC cream for extra coverage or very matte finish• Lightly dab the brush into the powder, tap off or rub any excess into lid, apply in circular sweeping

motions all over face using Mineral Powder Brush or Powder Brush

Sheer Glow Highlighter

Translucent Loose Setting Powder

STEP 4 STEP 5

Cosmetics Setting

STEP 6 - EYE PRIMER• Used with our eye shadows eye makeup will last up to 8 HOURS• Water resistant, helps prevent shadows from creasing and fading, will make eyeshadow colour pop.• Apply a dab of product on each eye lid with a lip gloss tester applicator, blend in with fingertip or

Foundation Brush

STEP 7 – EYE SHADOW• 24 richly pigmented eye shadow shades - mattes/satins/shimmers• Purchase a 2 or 4 set AND you get to choose the colours your want to go in each case • Combine your favourite day colours, and night look in one palette• Apply using tips learned in makeup training video STEP 8 - EYE LINER (DRY/WET EYE SHADOW)

• Demonstrate wet & dry eye shadow application with slant brush OR• Pencil Eye Liner, is long wearing, easy to apply wind up pencil• Wont feather or bleed, creamy consistency eye liner with in built sharpener

Eye Primer Eye Shadows Eye Liner

STEP 6 STEP 7 STEP 8

Cosmetics Eye Glam

STEP 9 – EYE BROW PENCIL • Eye brow pencils comes in 3 shades • Light (for fair blond hair/grey), Medium (taupe colour will suit most skin tones), Dark (brunettes/olive complexions)• In built comb to blend after application• Apply with light feather strokes along eyebrow

STEP 10 - Tinted Brow Cream• Comes in 2 shades Light/Medium or Medium/Dark• Great for someone with good eye brow shape but needs more colour definition• Use the small brush to comb through eye brow hair until you get the desired look

STEP 11 – MASCARA• Strengthening and lengthening Mascara made with bamboo extract• Clinically tested and formulated to be water-resistant and long wearing• Tested by Ophthalmologists and can be worn by anyone with sensitive eyes• Apply Mascara to top and bottom lashes of one of the clients eye’s – show difference

Eyebrow Pencil & Brush

Shape it up Tinted Brow Cream

Its a Long Story Mascara

STEP 9 STEP 10 STEP 11

Cosmetics Eye glam

STEP 12 – BRONZER• Use bronzer to contour and shape your face• Great colour that suits every skin tone (show) with a sun kissed look and highlight your key features• Easy contouring tip remember to draw a “No 3”• Apply with ‘Cheek Brush’ starting at the temple draw the number 3 on your face, brushing under your cheek

bone, and under your jawbone

STEP 13 – BLUSH

• Choose a colour that is going to be blend well with your skin tone to give you a “natural blush”• Apply with Cheek Brush” to apples of the cheeks towards the temple along the cheek bone• Use ‘Powder Brush’ to blend Bronzer and Blush into skin

Glow on Bronzer

Blush

STEP 12 STEP 13

Cosmetics Cheeks

STEP 14 – LIP TREATMENT• Primer and plumper for your lips• Made with raspberry extract, softens the appearance of fine lines on and around your lips• NOT a lip balm, it’s a conditioner and primer - feels very matte • Apply to lips with cotton bud

STEP 15 - LIP LINER• Smudge proof, creamy lip liner is easy to apply with built sharpener (show) comes in 6 shades• Liner extends the wear of your lipstick and gloss, stops it from bleeding• Apply to lip by tracing outline of the clients lip, starting at the cupids bow and fill in lips

STEP 16 - SMOOTHED OVER LIPSTICK• “Infused with watermelon and apple extract, very moisturising and smells incredible!!!” (SHOW)”• Long wearing, smooth satin-glossy finish, comes in 16 shades• Apply using Lipstick tester brush all over lip

STEP 17 - GLOSSED OVER LIP GLOSS• “Luscious shine without feeling too sticky!”• Made with botanical peptides to plump your lips giving you volume and moisture. Comes in 11 shades• Apply with a lip gloss tester brush to the center of the lips, no double dipping!

Lip Treatment Lip Liner Lipstick Lip Gloss

STEP 14 STEP 15 STEP 16 STEP 17

Cosmetics Lips

“That’s it ! Your makeup look is finished. Now take a look in the mirror and let me know how much you love it?”

• “What was your favourite product today?”

• “What was your favourite tip that you learned?”

• Don’t forget to take your After photo! And show your client the difference. Ask if she is ok for you to post on your social media page

• “Thank you so much for allowing me to take these photos, it really helps my business to grow by sharing what I do”

After Photo

• Give client blank referral form

• “I really hope you enjoyed our session today. If you would love to gift this Makeup Makeover experience to someone you know for FREE – then please complete this form with your friends name & mobile numbers, and I will contact your friend via text (one time only) with exclusive special offer!

3 WAYS TO SAVE

• “There are 3 ways to save with Arbonne and I am going to take you through each one, because who wants to paying retail price for anything!?”

• “First up the best possible discount I can get you, is by becoming a Wholesale Consultant”

3 WAYS TO SAVE

Host & Be RewardedGroups of 6-8 are Ideal

Access to VIP host packs

FREE product from our best sel lers l ist

(to the value of $105.00)

Select any product for just $35.00

(to value of $145.00)

Receive a gift voucher up to $100.00

(when two or more bookings are made)

Terms and Conditions Apply

35-50% OFF ALL PRODUCT ORDERS

• Show Party Menu to client and discuss the different party options. Show the Host Rewards Packs flyer for the benefit of hosting a party

• “If there is anything you would like to purchase today so you can re-create this look yourself then we have a range of different pack options available for you - or I can always customise something for your budget as well.

• Finish with showing the client our VIP Preferred Client Makeup and Skincare Pack options

HOST

A

PART Y

Make up Workshop

Workplaces Home

Skin Care Party

Hens Partys

30 Days to Healthy Living Spa Party

Mother Daughter

VIPLoyalty

Program

$27 Membership Registration

+ 20% off all products for a year

+ Free gift with your first order over $210rrp

+ Access to personalised service and VIP events

+ 40% off special value packs

+ Credits through preferred advantage program

+ Access to exclusive deals and sale events

+ Receive credits and free shipping vouchers

WholesaleConsultant

$105 Membership Registration

+ 35% - 80% Discount on all orders

+ Free product on initial qualifying order

+ Ability to earn an additional income

+ Earn additional cash and other incentives including Tiffany jewelery, free holidays, Mercades Benz cash bonus program and so much more!