MWSU ADMISSIONS WEBPAGE

Nelson (Team Lead)

Hicks

Khalandi

Madannagari

AGENDA

1. Primary Question

a. Developer Needs

2. Testing Methods

a. Tasks

b. Laboratory Testing

c. Guerrilla Testing

3. Results

4. Strengths & Opportunities

5. Conclusion

PRIMARY QUESTION What are we looking to find out?

DEVELOPER NEEDS

1. We want people to easily find the “Apply” page.

2. We want people to easily find the "Join our Mailing List" button.

3. Can students find information regarding their particular student type?  

4. Are students able to easily schedule a campus visit appointment?

5. Can students easily find the Majors/Minors section of our Admissions website? 

6. Is the scholarships and tuition pages of the admissions page easily navigable?

Hicks Khalandi Madannagari Nelson

Primary Question

PRIMARY QUESTION

Is the Admissions page user-friendly?

Are users finding the information they're looking for?

Hicks Khalandi Madannagari Nelson

Primary Question

TESTING METHODSTasks

Laboratory Testing

Guerrilla Testing

METHODS

Laboratory Setting

• Formal usability testing

• Conducted on campus

• Recruited 5 MWSU undergraduate students

• Signed consent form

• Think-aloud method

• Completed 7 tasks per participant

• Recorded sessions using Camtasia

Guerrilla Style

• Less formal usability testing

• Conducted at Lafayette High School

• Recruited 5 high school seniors

• Signed consent form

• Think-aloud method

• Completed 7 tasks per participant

• Recorded sessions using MoraeTesting Methods

MEASURES COLLECTED

1. Effectiveness

2. Efficiency

3. Error

4. Task completion rate

5. Satisfaction

Testing Methods

RESULTS

Click icon to add picture

EFFICIENCYTIME ON TASK

Results

Apply

Mai

ling

Tran

sfer

Step

s to

Enr

oll

Appoi

ntm

ent

Nursin

g

Scho

lars

hip

0

20

40

60

80

100

120

140

160

LabGuerrilla

Tim

e o

n T

ask

(se

c)

EFFECTIVENESSNUMBER OF CLICKS

Results

Apply

Mai

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s to

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oll

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ent

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0

2

4

6

8

10

12

14

LabGuerrilla

Nu

mb

er

of

Cli

ck

s

ERRORS

Results

Apply

Mai

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hip

0

1

2

3

4

5

6

7

LabGuerrilla

Ave

rag

e E

rro

r

COMPLETION RATE

Apply Mailing Transfer Steps to Enroll

Appointment Nursing Scholarship0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

LabGuerrilla

Co

mp

leti

on

Ra

te (

%)

Results

SATISFACTION

Ease of Completion Time Support Info5

5.2

5.4

5.6

5.8

6

6.2

6.4

6.6

LabGuerrilla

Ave

rag

e S

ati

sfa

cti

on

Results

MOST DIFFICULT/FRUSTRATING

Results

Apply

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Nursin

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hip

0

2

4

6

8

10

12

14

16

Most FrustratingMost Difficult

LEAST DIFFICULT/FRUSTRATING

Results

Apply

Mai

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2

4

6

8

10

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14

16

Least FrustratingLeast Difficult

FUNCTION AS EXPECTED?

Results

YES NO

STRENGTHS & OPPORTUNITIES

USABILITY SCORE

Strengths & Opportunities

Clicks TimeIncomplete

RateErrors

Usability Score

USABILITY SCORES

Strengths & Opportunities

Apply

Mai

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sfer

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s to

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Appoi

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Nursin

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Scho

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hip

0

20

40

60

80

100

120

140

160

63.2

100

73.4

150

71.2

139.4

42.447.2

102.6

50.8

139.2

88.4

68.8

53 LabGuerrilla

Usa

bil

ity S

co

re

Apply Mailing Transfer Steps to Enroll

Appointment Nursing Scholarship0

20

40

60

80

100

120

140

160

55.7

101.8

62.6

146.6

79.8

104.1

47.7

Usa

bil

ity S

co

re

Strengths & Opportunities

COMBINED USABILITY SCORE

COMBINED USABILITY SCORESTRENGTHS

Apply Mailing Transfer Steps to Enroll

Appointment Nursing Scholarship0

20

40

60

80

100

120

140

160

55.7

101.8

62.6

146.6

79.8

104.1

47.7

Usa

bil

ity S

co

re

Strengths & Opportunities

COMBINED USABILITY SCOREOPPORTUNITIES

Apply Mailing Transfer Steps to Enroll

Appointment Nursing Scholarship0

20

40

60

80

100

120

140

160

55.7

101.8

62.6

146.6

79.8

104.1

47.7

Usa

bil

ity S

co

re

Strengths & Opportunities

COMBINED USABILITY SCOREOPPORTUNITIES

Apply Mailing Transfer Steps to Enroll

Appointment Nursing Scholarship0

20

40

60

80

100

120

140

160

55.7

101.8

62.6

146.6

79.8

104.1

47.7

Usa

bil

ity S

co

re

Strengths & Opportunities

CONCLUSION

CONCLUSION

• Users were satisfied with the Admissions site overall

• Majority of users were able to complete all tasks

• Main issue we found – Task 4 (Find the steps to enroll)

• Did the site function as expected?

• “No because other colleges have a better layout to find direct access to the necessary

page.”

• “I feel the program could be better, but as a senior I find it the easiest to guide through,

compared to other college websites. I would improve the 'profile' pages and the

'apply/enroll' pages”Conclusion

TASK 4

Find the steps to enroll at MWSU

TASK 2

How would you get admissions information about MWSU sent to you?

LESSONS LEARNED

• Organization pays off

• Communication

• Better formatting our questionnaires

• High schools offer a great source of users

Conclusion

QUESTIONS Don’t be shy!

TASKS

1. As a high school student, where would you go to apply to MWSU?

2. How would you get admissions information about MWSU sent to you?

3. Where would you go to find admissions information about transferring to MWSU?

4. Find the steps to enroll at MWSU.

5. Schedule an appointment with the admissions office for November 13th at

1:30pm.

6. Where would you go to find information about majoring in nursing?

7. Where would you go to find information about scholarships for transfer students?Testing Methods