Supporting and Managing Customer Service Calls in Real TimeFind out how EliTechGroup is supporting service teams to maintain high customer satisfaction with the SAP® Hybris® Cloud for Service solution.

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Providing Better Service to Help the Hearing Impaired Read how Phonak built an online store that provides personalized product and price information to each customer with SAP Hybris solutions.

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Enhancing Interactions with Customers Around the World See how a new digital marketing and sales platform built using SAP Hybris solutions helps QIAGEN cater to customer needs across channels.

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Patient EngagementCreate patient-centered care with patient engagement that

encourages better health and wellness management.

Health EngagementImprove self-managed care with a health engagement foundation.

Chronic Disease ManagementEnable interaction and engagement between patients and caregivers for effective chronic disease management.

SAP Health for Patient Engagement Digitalize health management, enable connected care, build health apps, manage critical data and programs, and gain insights that improve patient outcomes and lives with the SAP Health for Patient Engagement solution.

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Marketing with Speed and AgilityReact quickly to market opportunities with marketing automation and integrated operations.

Marketing Planning and BudgetingImprove agility and transparency with a centralized and real-time view on marketing budget and spend.

Campaign Management and OptimizationEngage customers with in-the-moment, individualized experiences by optimizing campaign management.

Digital Asset ManagementEnhance productivity, compliance, and revenues using digital asset management processes.

Marketing CollaborationCollaborate with key stakeholders to increase speed to market and optimize decision-making.

Marketing Lead ManagementStreamline marketing lead management processes and improve sales and marketing collaboration.

Insights and Performance ManagementOptimize marketing with real-time customer insights and performance measurement and management.

SAP Hybris Marketing Cloud, Enterprise Edition Personalize customer experiences across channels. Gain superior customer insight, reach your customers at all points of their journey, and boost loyalty with the enterprise edition of the SAP Hybris Marketing Cloud solution.

SAP Hybris Marketing, Segmentation Option Enable high-performance customer segmentation and insightful visualization and exploration to slice and dice data from complex segmentation trees on the fly with SAP Hybris Marketing, segmentation option.

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Sales Force AutomationProvide medical representatives with the resources and information they need to close sales faster.

Lead ManagementImprove sales efficiency and increase revenue with advanced lead management capabilities.

Account and Contact ManagementStay focused on what customers need with help from account and contact management.

Opportunity and Pipeline ManagementStreamline sales processes and improve pipeline predictability with collaborative opportunity management.

Customer Activity and Visit PlanningEngage better and sell more through customer activity and visit planning.

Sales AnalyticsGain visibility into pipeline, sales performance, and forecasts using sales analysis in the cloud.

Account IntelligenceOpen the right doors and close more deals with sales intelligence.

Customer Performance IntelligenceFocus sales resources on growing the right accounts with customer performance intelligence.

Mobile SalesImprove mobile sales, customer engagement, and user experience using the SAP Hybris Cloud for Customer solution.

Sales CollaborationImprove win rates through sales collaboration across the value chain.

Partner Channel ManagementIncrease revenue by managing engagement with channel partners using SAP Hybris Cloud for Customer.

SAP Hybris Cloud for Customer Empower salespeople to sell their best – anytime, anywhere, and on any device. Help any size team gain deep customer insight to make smarter sales decisions with SAP Hybris Cloud for Customer.

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Omnichannel Commerce ManagementEngage customers and drive revenue with omnichannel commerce.

Product Content and Catalog ManagementEmpower business users to manage product content across channels and geographies.

Omnichannel Customer ExperienceStrengthen customer loyalty through behavior-based, real-time personalization.

Search and NavigationImprove personalization with search and navigation experience solutions for your customers.

Bundling, Configuration, and Subscription ManagementBoost revenue with bundling, configuration, and subscription management.

Pricing and PromotionsGrow revenue and reward loyalty using advanced pricing and promotion models.

Marketing RecommendationsIncrease profits with real-time personalization of marketing recommendations across channels.

Order Orchestration and ManagementPut customers at the center of commerce with order orchestration and management solutions.

Omnichannel Touch PointsCreate exceptional experiences across channels and touch points.

Digital MerchandisingTurn visitors into buyers through real-time, metrics-driven digital merchandising.

RemarketingAnalyze browsing behavior and improve customer experiences with advanced remarketing capabilities.

SAP Hybris Customer ExperienceMake it easier to manage content across channels – including online, mobile, and rich Internet applications – through a single user interface with the SAP Hybris Customer Experience solution.

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Omnichannel Customer ServiceDeliver an omnichannel customer service experience to meet customers’ expectations.

Machine-to-Machine Automated TicketingOptimize asset performance with proactive and predictive business insights.

Self-Service Support PortalProvide a superior customer experience with a comprehensive self-service support portal.

Mobile Service ExecutionSupport the personal attention your customers want with always-on mobile service execution.

Social Customer EngagementEngage effectively through social channels to deliver optimal customer experiences.

Inbound/Outbound Contact CentersImprove performance with unified inbound and outbound contact centers.

Service Request ManagementSolve customer issues in one interaction with service request management.

Knowledge ManagementEnsure issue resolution on first contact with effective knowledge management and access to information.

Service CollaborationBring company experts together to solve customer issues with service collaboration.

Social Listening and Sentiment AnalysisGain insight into customer sentiment and interests to deliver personalized in-the-moment experiences.

Service Management AnalyticsGain real-time insight into service performance with powerful analytics and intuitive dashboards.

SAP Hybris CommerceProvide consumers and business customers with an intuitive and relevant omnichannel buying experience that can boost loyalty and increase sales with the SAP Hybris Commerce solution.

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Field Service ManagementSupport field service from every angle with optimized workforce scheduling and mobile apps.

Machine-to-Machine Automated TicketingOptimize asset performance with proactive and predictive business insights.

Service Request ManagementSolve customer issues in one interaction with service request management.

Service CollaborationBring company experts together to solve customer issues with service collaboration.

Field Resource Scheduling and DispatchingDeploy the right resource to complete service orders at first visit while minimizing travel costs.

Mobile Service ExecutionSupport the personal attention your customers want with always-on mobile service execution.

Visual Knowledge SupportSupport first-visit issue resolution by giving service technicians access to video instruction.

Knowledge ManagementEnsure issue resolution on first contact with effective knowledge management and access to information.

Service BillingOptimize your billing and revenue reporting with integrated financial data.

Service Management AnalyticsGain real-time insight into service performance with powerful analytics and intuitive dashboards.

SAP Hybris Service Cloud, Enterprise EditionProvide complete and relevant customer information and get real-time insight into call center performance. Plus, enable full field service management with the enterprise edition of SAP Hybris Service Cloud.

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.Studio SAP | 56454enUS (18/04) © 2018 SAP SE or an SAP affiliate company. All rights reserved

Industry | Life Sciences

Multichannel Sales, Marketing, and ServiceFoster customer loyalty and drive growth.

Patient Engagement | Marketing with Speed and Agility | Sales Force Automation | Omnichannel Commerce Management | Omnichannel Customer Service | Field Service Management