maximising your potential

1) World-class personal impact

performance coaching and mentoring

programmes to deliver more effective

leadership skills for board level

executives and key managers.

2) Bespoke coaching and mentoring

in a range of effective business

communication skills to develop

high performing people, graduates

and new employees.

3) Intensive tailored coaching and

mentoring for key spokespeople facing

the media in a range of situations from

positive launch stories and reputation

building to handling negative

media when the media spotlight is

critically turned onto a client or their

stakeholders or when a major

crisis occurs.

4) Leading strategic communications

consultancy for personal brand

impact, organisational and culture

change, reputation, media and

leadership event management.

Some say that motivation or persuasion

is an art. World-class cognitive research

and knowledge base in this area, says it

is far more than that. It is a science with

core principles, rules and tools that when

followed, creates effective communication

that allows leaders to deliver persuasive,

authentic leadership with real impact

and effect.

Our expert coaches forensically dissect

examples of leadership that provoke

radical change, surprise pundits or

move audiences. We use our findings

to help today’s and tomorrow’s leaders

understand and develop all the tools and

techniques needed to become effective

leaders who can achieve their personal

and corporate goals.

Our aim is to refine our extensive specialist

knowledge of the different factors that

combine to make an effective leader

or manager have a real impact on their

audiences. We are constantly updating

our knowledge from leading academic

research from cognitive neuroscientists

who are on the cutting edge of identifying

how people perceive, interpret and

respond to what a leader says, looks

like or does.

We incorporate the key learning points

into our practical intensive coaching

techniques, making the theory accessible,

so that delegates understand and can

quickly apply the approaches, techniques

and tools we provide, to motivate, inspire

or pursuade their audiences.

The MTM Centre for Leadership and

Management Development focuses on

how the core principles can be applied

in each delegate’s own industry, role and

situation. Every coaching or mentoring

session is relevant, has real value and can

deliver high impact, because it is tailored

to the specific needs of the individual or

group of delegates with whom we

are working.

From helping to form and clearly

articulate their vision, brand values

and key objectives in a variety of

communication situations that may

include public speaking, board room

presentation, team briefings and media

interviews through to webinars,

being questioned by government select

committees or handling a crisis; our

specialist coaching team make a real

and lasting impact on the leaders and

managers with whom we work, boosting

both confidence and capability.

We help clients prepare and deliver

speeches or presentations on new product

launches or refine pitch presentations to

sell their ideas & services, negotiate more

effectively, create messaging that clarifies

their position when issues arise and design

and support culture or organisational

change communications that have real

impact and actually deliver the changes

that have been targeted.

We identify individual’s personality types

and the range of leadership styles that fit

their personalities, aligning them with their

own and the group’s objectives. This helps

them interact more effectively with their

senior directors, peer groups, their teams

or their customers.

The training and coaching needs of

such key employees are vital to ensuring

current and future success, so their

strengths and weaknesses

need to be considered and

developed in a structured

way that is aligned to their

own personal learning

styles. They can then

develop their own

coaching or mentoring

skills to improve the

effectiveness of

theirown workforce.

Leadership is constantly evolving. The

continuous professional development

of any organisation’s leaders must also

evolve to meet the changing needs of

their teams and key stakeholders.

Today, we are in the ‘post-heroic’ era,

where effective leaders must be open,

transparent and empowering. We also

expect them to be inspirational and

effective – but in ways that support their

teams, establish the shared vision and the

common values that drive every decision,

action and interaction both internally

and externally.

They must demonstrate that they

care about their people and all their

stakeholders, internal or external, showing

understanding and compassion as well as

clear leadership and decision making.

Their audiences want to understand their

vision and see them using their knowledge

and skills to grow and develop their

people and their organisations.

More than 90% of effective leadership is

effective communication, but few board

level directors or senior managers are

trained regularly or updated in the skills

needed to communicate effectively.

Yet they are measured and given the

unspoken authority of the group they

lead, based upon their communication

skills and ability to share their vision,

inspire, motivate and persuade them

to change.

CREATING EFFECTIVE AND ‘AUTHENTIC’ LEADERS IN A CHANGING ENVIRONMENT

Leadership & Management Communications Development Programmes

WHAT WE OFFER

of effective leadership is effective

communication, but few board level directors

or senior managers are trained regularly.90%

More than

THE MTM APPROACH

“Trainers were friendly and enthusiastic...and really built up my confidence.”

2 3

MTM’s coaching teams know that our typical delegate is an intelligent, high performing

individual who needs bespoke support from our specialists to help them change how

they interact with their key stakeholders, opening them up to learning new skills or

techniques for achieving their goals.

We seek to understand their own and their organisation’s objectives. Then, through a

series of mainly practical workshops, we help them understand how their own audiences

take on board, process and respond to information and actions as leaders.

We help them understand variation in response due to their language, culture and

personality type and ask them to deliver a leadership or team briefing, speech or

presentation and effectively handle questions about it.

We record their delivery on audio and video so that the analysis can reveal specific

details of how they are using their vocal or non-verbal communication. On playback

we ask them to critique themselves against best practice examples and their new

understanding of how audiences interpret what they see and hear.

They quickly identify the key issues and with some careful coaching, understand and

apply the changes needed to create a greater impact.

Working to support the changes needed to optimise their performance, we help them

permanently apply the change in their behaviour, language, content structure, vocal

delivery, posture and impact .

We carefully push each individual’s personal limits and expand their comfort zones,

carefully evaluating their performances until they achieve a deep understanding of what

they need to do, how they need to do it and crucially why they need to do it, in order to

be more effective as leaders. Throughout their coaching sessions, we constantly provide

them with personalised tools and techniques to achieve the changes that they

want to make.

As performance coaches, we use target setting, reflective learning and challenge as

techniques to make the key learning points stick, so that over a period of time, the

changes consistently make them more effective in all their work and social interactions.

MTM has unparalleled experience in delivering strategic communications advice, based

upon auditing, research, design and implementation of communication plans for major

projects and global organisations.

We provide both advice and, when needed, additional support services to ensure

that our clients are fully prepared for the challenges of both internal and stakeholder

engagement as well as external media and public scrutiny of them and their actions.

From designing integrated communications strategies for delivering corporate

organisational or culture change, to providing the executive coaching and support

needed to deliver their objectives, our teams are highly experienced hands-

on professionals with a long history of being at the cutting edge of successful

communications.

We often work with the executive board and their project teams to clarify the vision,

the values and the actions that need to be taken to achieve their corporate goals. This is

often integrated into a change-management communication strategy and roll-out plan.

Aligning the internal team with the key brand and core messaging then allows us to

develop an effective external stakeholder communication strategy and delivery plan

through the use of public affairs, public relations and the media.

When reputation matters, the MTM team conducts an audit of potential communication

risks and offers a range of solutions from crisis planning to media management and

developing a team of fully trained and practiced spokespeople.

Crisis plans can be tested and regularly updated along with the messaging,

as the external news agenda changes potential audience perspectives.

Our Style Of Leadership & Management Development Coaching

STRATEGIC COMMUNICATIONS CONSULTANCY

“A very tailored, highly concentrated approach.”

“A worthwhile day that will exceed all expectations in terms of a great overview and good practical feedback.”

4 5

Advanced executive leadership development programmes are offered as individual

courses, modules or as a complete communication skills development programme

within a corporate CPD programme:

The following are offered as individual courses, modules or as a complete

communication skills development programme within a corporate CPD programme:

Personal & Team Communication Skills

• Key communication skills for project managers

• Leading teams effectively

• Briefing teams effectively

• Engaging and motivating teams

• Motivating and managing individual performance

• Handling difficult conversations

• Negotiating effectively

• Managing different personality types

• Communicating effectively in cross-cultural and/or multi-lingual teams

• Managing remote teams effectively

• Effective writing for internal or external marketing editorials

• The manager as a leader – choosing and using the right leadership style

Communicating a change in vision, values or strategy or products

• Articulating the corporate vision and values effectively

• Effective internal or external presentation skills

• Effective handling of Q&A sessions

• Key skills for effective public speaking

• Effective sales pitch presentation skills

Reputational communication skills

• Effective media management

• Managing in a crisis – planning and delivery of business continuity

and reputation management

• Communicating in a crisis – key skills for effective managers

COMMUNICATIONS COACHING AND MENTORING

FOR BOARD LEVEL EXECUTIVES

EFFECTIVE BUSINESS COMMUNICATION SKILLS

FOR HIGH PERFORMING PEOPLE

“The fact that this course was taught by working professionals makes it very relevant and worthwhile.”

“Some real gems of learning for me to apply and practice.”

Personal leadership communication skills

• Effective leadership styles and how

to deliver them

• Personal impact in boardroom

presentations

• Delivering authentic leadership that

has impact and shows confidence

• Effective communication at regulatory

boards and public inquiries

• Creative speech writing skills for

board level executives

• Communicating effectively with

cross-cultural multi-lingual teams/

organisations

Communicating change, vision, values and strategy

• Change programme communication

planning, content and delivery

• Creating and articulating an effective

vision and strategy

• Engaging, inspiring and motivating a

global workforce

• Advanced public speaking skills

Media communication skills

• Using social media effectively as

a leader

• Effective webinar presentation skills

• Working effectively with the

international media

• Advanced media interview skills

• Understanding, preparing for and

dealing with reputational risks

• Advanced media crisis

communication skills

• The voice as a communication tool

Project launch and brand communication

• Successful high level negotiations

• Major launch communications

planning and delivery

• Effectively influencing key

stakeholders

• Confident question handling on

panels and on stage

6 7

“Without exception, everyone who went through any part of the programme was very

pleased with the content and the results.”

ORGANISATIONAL CHANGE AND DEVELOPMENT ENGAGEMENT AND CULTURE CHANGE

Organisational change can be accomplished in a broad range of ways, but over 80% of

change programmes fail because they don’t fully consider the many complex people

factors involved in inspiring, motivating and persuading those involved to achieve

their goal.

Change may need to be achieved quickly, through a major initiative that refocuses the

organisation and affects its structure, how it operates, how people work together or the

products, services or regions that it serves. Alternatively, it may be done more slowly

through progressive development, achieved through consensus, collaboration and up-

skilling the teams who will deliver the required change.

MTM works with respected change specialists in a range of disciplines needed to

achieve effective change. Understanding team and individual drivers is an essential part

of creating a change process. People are the key. Knowing how different personality

types, cultures and group identities respond to change are all essential elements when

any leadership team explains why change is necessary and their future vision of how the

organisation and its key stakeholders will interact.

MTM’s organisational development team know that the change must come from within

the organisation, so we engage with the change planning process from the start. We

audit the appetite for change, assess the maturity and resilience of the organisation,

research opinions, test ideas and closely support senior management teams in designing

and delivering an effective change programme that delivers their goals, quickly

and efficiently.

Achieving real engagement and change in an organisation’s culture is a challenge, unless

it can be embedded in every individual, at every level of the organisation. Leaders need

to identify or create a trigger as an opportunity to achieve the desire for and acceptance

of change, across its entire workforce.

The motivation to change is an essential element for achieving it, but it must be driven

by a clear vision of both what the changes should create, and articulation of the shared

values that must be applied to guide individual decision making within the

organisation’s processes.

What is expected of each person and what behaviours or actions are or are not

acceptable, as well as the rewards for achieving the changes that are necessary, must be

agreed by the both leadership and all the workforce.

Effectively achieving the right culture requires strong leadership that can use a coaching

style of management to empower and embed the behaviours and culture throughout

the organisation at every level.

Communication must be honest, transparent and hold people responsible and

accountable for their performances and behaviours. It must make each person want

to deliver the products/services in a way that puts customers’ interests, safety and

quality of experience first. It must also create a cross functional responsibility for the

performance and behaviours of fellow team members that is supportive and

non-judgemental.

“Practical engaging solutions that really work.”

We create two essential enabling work-streams

1) A leadership drive to deliver the psychological and organisational shift in culture

to one that puts customer experience first in every decision and cross-functional

responsibility for individual and team performance and behaviours.

2) A communications and engagement work-stream to create a ‘viral’ approach to

generating change auditors and facilitators at every level of the organisation that

can communicate openly up and down the management layers and deliver

changes throughout the workplace.

These work together across all the core work-

streams and this matrix approach ensures

that every one of an organisation’s employees

become engaged and remain committed to

the changes.

It is reinforced by some very clear leadership

messages on commitment to quality, safety

and efficiency, and a zero tolerance approach

to bad practice or behaviours that undermine

the culture or behaviours that are required.

Such an integrated approach ensures

that a culture change is achieved

quickly and effectively.

8 9

The following are offered as individual courses, modules or as a complete

communication skills development programme:

• Effective presentation skills

• Effective telephone skills for business

• Effective report writing

• Effective interpersonal communication with different personality types

• Selling yourself and the organisation – communication at networking events

• Articulating the brand

• Pitching and sales communication skills

• Effective customer service communication skills

• Cross-cultural communication awareness

• Social media – the opportunities and pitfalls

• Interviewing skills

• Handling questions effectively

• Confidence in your communication

• Looking the part: Non verbal communication skills and image

Our company delivers leading-edge accelerated personal coaching and training in every area of leadership and management personal communication. We also provide a range of mentoring and consultancy advice to senior executives in a wide range of national and multi-national organisations.We have particular expertise in the world of sensitive political or economic issues and

our trainers are world-class qualified coaches recognised as specialists in their field.

Over nearly two decades, we have trained many thousands of delegates from all over

the world, sometimes working in up to five languages, often across different media and

social cultures.

Using our global network of professional, specialist trainers and business psychologists,

we deliver the most effective communication skills courses available. Our clients rely

on us to provide bespoke, leading-edge consultancy and training to address their

confidential business communication issues.

About Us Communication Skills

FOR GRADUATE & NEW EMPLOYEE DEVELOPMENT

THE BEST CHOICE TO MEET YOUR LEADERSHIP & MANAGEMENT COACHING NEEDS

“The sessions were very instructive and run extremely professionally. The trainers were very open to hearing our suggestions for adapting materials to meet our needs.”

1. Courses are designed using advice from our business

psychologists ensuring we maximise effective learning

for each delegate on every course

2. Multiple specialist trainers maximise the effectiveness

of the coaching and provide a breadth of specialist

knowledge

3. Every delegate is treated as an individual with a full

assessment made of their training needs and learning

styles and coaching is adapted to suit those needs and

styles

4. All our trainers are highly qualified, experienced

trainers as well as current practitioners

5. We have unparalleled access to superb training facilities

and trainers. Our experience is current, relevant and

industry standard

6. Our research is extensive and unique in the

training industry

7. Our effectiveness is measurable and warranted

8. Our free delegate support service giving every

delegate 12 months back-up and advice was the first

and remains the best in the industry

9. We aim to put in more added-value than any

competitor, delivering the most effective learning

experience and cost effective training available in

the market

10. Our prices are fully inclusive to help you budget

more effectively “An excellent professional approach.”

“Did this course meet

my needs? Absolutely-

I was reluctant to come

but thought it was

outstanding.”

“A very tailored, highly concentrated

approach.”

“One of the best courses I have attended.”

“Key fundamental

analysis to

understand how

to communicate.”

10 11

To gain understanding of the client industry, client organisation and individual delegates,

prior to any course, MTM’s team of researchers and trainers conduct extensive research

with our commissioners to establish the needs of both the delegates and their target

audience. This includes:

Research with senior personnel An in-depth session to identify the actual scope and direction of the training needs

of the individual delegates and prepare realistic exercises and practical workshops,

specifically for their knowledge area. This knowledge is compared against notes from

previous courses attended by the individuals or their organisation, to ensure that

delegates progress and develop further.

Individual delegate questionnaires

To identify specific areas of concern for individuals and their areas of previous

experience/knowledge, we distribute a simple research questionnaire to each delegate

in advance of the course.

Internet research

To identify recent publicity about issues facing the delegates, the organisation,

stakeholders, regional and national government, we research every relevant aspect

of the organisation.

The findings of all this research is then analysed and incorporated into the design and

implementation of the training course content and materials used. All delegates receive

individually tailored materials. The cost of the initial research is included in the

prices shown.

Following any course, MTM obtains feedback both from the delegates and trainers. This

includes:

Course evaluation forms All delegates complete an evaluation form, giving feedback on the training. Copies of

these are forwarded to the course commissioner following the course.

Delegate feedback & on-going development On request in advance, trainers will produce a post-course report on each delegate

rating their ability in the following areas; messages & content, voice, non-verbal

communication, attitude / approach, overall impression, compatability and finally,

suggestions for further training. Copies are sent to the course commissioner and also

held on our system to be used as the basis for delivering future developmental training

for each delegate.

PRE-COURSE RESEARCH AND ANALYSIS

All training schedules suggested are an example for guidance only. The final course

specifications will be determined after completion of the research phase, in conjunction

with the client to ensure we meet the actual needs of the delegates at whatever skill

level required. Individual delegates may receive variations of the schedule if, on the

day of training, the trainers identify a specific learning style or coaching need for an

individual delegate.

Seminar sessions

These provide delegates with the theory to place the skills required into the context of

their audience needs and demonstrates to delegates how the skills are successfully used.

Personal coaching workshops

These take the delegates into controlled, observed and video/audio recorded practice

sessions with trainers providing individual coaching as required.

Evaluation and feedback

One of the most vital parts of our training, these sessions allow delegates to see/hear

their performance and in either group or individual sessions, assess how to improve their

communication skills. All our trainers are qualified in delivering constructive feedback to

help build delegates’ confidence and maximise the impact of their learning experience.

Further delegate development MTM Skills Training Ltd provides specialist trainers, who give detailed evaluation

and coaching of the delegates during the training, as well as suggestions for further

development. All delegates also receive 12 months of on-going support by email and

telephone as part of our inclusive commitment to support them.

TRAINING AND COACHING SCHEDULES

POST COURSE EVALUATION AND FEEDBACK

All material contained in this document

and all work undertaken by MTM is

subject to a standard confidentiality

agreement between the Company, our

clients and prospective clients. It operates

automatically as soon as work or a

proposal is commissioned or requested.

Details of the confidentiality agreement

may be viewed on request or clients may

prefer to issue their own confidentiality

agreement.

We reserve the right to refuse training

or contractually withdraw to anyone

who it believes is involved in concealing

illegal or unethical activities. In that event,

both the client and MTM are released

from all contractual obligations between

the parties that may exist, written or

otherwise.

POST COURSE SUPPORT

Delegates are entitled to 12 months of free

on-going support by telephone or email,

should they need us.

MENTORING

Following any coaching programme,

MTM Skills Training Ltd can provide a

range of personal leadership mentors

to help board level directors or high

performing managers use and refine the

skills they have learned. The mentor is

normally the coach who worked with

them during the course.

We visit the delegate in their own

workplace and provide extra support and

reflection on how the delegate is using

the skills in practice. We can also provide

telephone/video-conference mentoring

sessions to supplement face-to-face

meetings.

CONFIDENTIALITY

“For me this was perhaps the most informative and constructive learning course I have attended.”

“The trainers have a wealth of experience in their subject matter and the ability to put it over.”

12 13

MTM Skills Training Ltd has its own purpose built training centre in the North Cotswolds

at Eadburgha House on Broadway High Street. It includes two specialist large training

areas, one for presentation and leadership skills, one for media skills. Delegates stay at

internationally renowned hotels close by.

MTM FACILITIES

MTM Skills Training Ltd regularly deliver

courses for clients all over the world using

either the client’s own premises, dedicated

training centres or broadcast studios.

Through our network of native speakers

in a range of countries, we offer courses

and interview workshops delivered in

local languages.

In most major capital cities, we have an

arrangement with the World Trade Centres

to hire meeting rooms and facilities in

which to deliver our training. We also

make regular ad-hoc arrangements with

a variety of broadcast facilities in Europe,

North America and Singapore. (All hire

charges are passed on at cost)

COACHING IN LONDON & ACROSS THE UK

In most of the major UK cities, we can provide training in the client’s own premises or

arrange it in the Institute of Directors Hub in their closest city. We also host coaching

and training courses in many of the major university business schools, or if broadcast

studios are required, we build temporary studios on location or hire local facilities.

CLIENT LOCATIONS IN EUROPE, ASIA AND USA

If you have any questions or wish to discuss a

specific coaching or leadership development

proposal, please contact us

International Telephone: +44 1386 859664

UK Telephone 01386 859647

Email: info@mtmskillstraining.co.uk

Website: www.mtmskillstraining.co.uk

NEXT STEPS...

“This course helped to develop my knowledge and provided what seemed to be a lifetime’s experience in 48 hours.”

14 15

International Telephone: +44 1386 859664

UK Telephone 01386 859647

Email: info@mtmskillstraining.co.uk

Website: www.mtmskillstraining.co.uk