Corporate Presentation © 2011

Introduction to MSP Square

www.mspsquare.com

India - NOC405 Geetai Sankul,

Ideal Colony, Paud RoadPune , MH 411038

Phone: +91 20 66400644 -308Fax: + 91 20 66400655

• A Business Division of U&D Square• Leading offshore NOC service provider to MSPs • Dedicated to developing effective offshoring partnerships with clients• Empowering MSPs to devote more time to their core business• We deliver excellent services to our MSP clients.• Over 50,000 end points supported -significant experience with MSPs • Strong management team that understands customer needs and business• Successful track record of executing complex projects on-time and in-budget  • ISO 9001 and ISO 27001 certified operations• Proven processes for constant and close communication• TRUE 24x7 Support

VisionGlobal Remote Infrastructure management Service provider.

MissionStrong Focus on delivering the Best, Cost Effective Services and solutions to cater to the needs of our clients.

Mission & Vision

RIMServices

client

clientclient

client

Client

Client

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How it works

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DMAICMSP Square uses the DMAIC (Define Measure Analyze Improve Control) methodology to Define & Develop the services, typical transition plan, Process mapping, Service delivery and Service impact and performance measurement.

Methodology

Define

Measure

AnalyzeImprove

Control

• Top Management is committed to Delivering Quality Services and has taken multiple initiatives to ensure Quality of the Services Delivered

• We are ISO 9001 & ISO 27001 Certified• We have also Implemented ITIL V 3.0 Best Practices• Our Resources are trained, experienced and certified

Quality Credentials

ISO 9001

ISO 27001

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Service Offering• Dedicated NOC Team• Shared NOC Team• Virtual Admin• Helpdesk Support

• Planned Outage• Holidays• Relocation• Transition

• Unplanned Outage• Natural Calamity• Infra Failure

• Best Practices• Delivery Center• Projects

NOC Services On Demand Support

Emergency SupportConsultancy

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Service Categories

Dedicated NOC / Shared NOC

• Cost savings through off shoring and efficiency improvement• No more investment on infrastructure• Extended service window (24 x 7)• Tighter SLAs• ITIL process conformity• Upward and downward scalability• Option for dedicated or shared NOC• Seamless integration with existing process and tools• Full control over resource selection and training (applicable only for dedicated NOC)

Virtual Administrator

• Cost saving• Skill / competency fulfillment

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Service Categories

After Hours Support

• Cost savings• Extended service window

Consulting

• Subject matter expertise• Quick deployment • Cost effective• Options of

onsite/off-site/Hybrid models

Business Continuity / On demand support

• Address surges in demand • No need for bench strength• Standby for unplanned employee leave /

attrition

Disaster Recovery/Emergency Support

• Backup for unplanned outages of hardware / tools

• Backup for power outages• Backup for situations like flood, snow etc

besides calamities

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Skillset

OS Support(Windows, Unix, Linux, Mac)

Application support (Office, Acrobat, CRM, etc)

SNMP Devices (Firewalls, Routers, Switches, printers )

Maintenance(Periodic maintenance of

Systems)

Antivirus(All Popular Antivirus , anti

spyware software)

Backup (All Popular Backup

Applications)

TRUE 24x7 Monitoring TRUE 24x7 Total ManagementTRUE 24x7 Helpdesk Support

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Technical Expertise

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Antivirus

Nortan Symantec Trend Micro AVG

Applications

MS Office Macromedia

Products Adobe Products CRM Salesforce

Operating Systems

Windows OS (XP, Vista, Server 2003, 2008)

Unix / Linux Mac

SNMP Devices

Firewalls (Sonic, Watchguard)

Routers (Cisco, 3Com)

Switches (Cisco, 3Com)

Printers (HP, Cannon)Backup Application

Windows NT

Website Monitoring

Nagois

RMM Tools

Kaseya N-able Level Platforms Manage Engine LogMeIn LabTech

Database

MS SQL Oracle MySQL

PSA Tools

Autotask Connectwise Salesforce

Activity List

Monitoring Team

• 24X7 Server Monitoring & Alerting

• Remediation, Escalation, Logging

• Event Log Monitoring• Back Up Log

Monitoring• Anti-Virus/Anti-

Spyware Monitoring• Server Availability

Monitoring• Critical Service

Monitoring• Performance

Monitoring & Reporting• Monthly Maintenance

Summary• Monthly Support

Analysis

Resolution & Escalation Team

• 24x7 Preventive Monitoring & Resolution

• Antivirus & Spyware Management

• Backup management• Asset/ Inventory

Management• Preventive

Maintenance • Monthly Maintenance

Summary• Remote Application

Support• Helpdesk Support /

Remote Control Capabilities

• Monthly Support Analysis

Maintenance & Patch Management

Team

• Perform the Weekly Maintenance Schedule

• Monitor and resole the issues with the Maintenance Schedule

• Generate Maintenance Reports

• Check for the Patches from major Application and OS providers

• Test the Patches in the Test Lab

• Release the White List and Black List for Patches

• Deploy the Patches as approved by the Client

Setup & Configuration Team

• Initial Review• Propose the Setup• Setup and Configure

the Endpoints• Setup the Scheduled

Tasks• Setup the Reports• Update the Setup

based on the Change Request Form

• Coordinate with the Support Team for Escalation Setup

• Create New Scripts & Counter set as Required

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Typical Team Structure

Account Management

Project Management

Technical Support

Technical Support

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Engagement Model

Dedicated Delivery Team

A team of NOC Engineers working

exclusively for a client. They represent the

client in all their communications.

Shared Delivery TeamA team of NOC

Engineers working non- exclusively for more than one client. They

may not represent the client in all their communications.

Endpoint Based Model

Pay-as-you-go: A True Monthly Subscription

based model. Eliminates any upfront cost

Consultancy Model

Pay by resource rate: Individual resources

assigned based on skill sets required on Annual, Monthly,

Weekly, or Hourly rates.

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Contact Information

U&D Square Solutions Pvt Ltd

#405 Geetai SankulIdeal Colony, Paud Road

Pune , MH 411038Phone: +91 20 66400644 -308

Fax: + 91 20 66400655

www.mspsquare.com