msp deck v1.0

Mike Reinhart Director of Product Marketing AccelOps Inc.

September 2015

Evolve to Survive Delivering Better Managed Security Services at Higher Margins

Polling Question - #1

Which best describes your area of interest in this webinar?

Ø Currently offer Managed Security Services Ø Considering offering Managed Security

Services Ø General educational interest Ø Other

3 © Copyright 2015 AccelOps, Inc. All rights reserved.

Gartner: MSP “Key Issues”

Hyper Competition

MSP’s Must Change!

New Buyers = New Opportunity + Challenges

1

2

3


Gartner: MSP Survival Strategies

Move from Implementer & Maintainer to Managed “Service” Provider

Retention = Critical Success Factor

Value Articulation

1

2

3


Gartner: MSP Business Opportunities

Bi-Modal IT

Evolving Threat Landscape

Distributed Enterprise and Users

1

2

3


Mode 1 Mode 2

Reliability Goal Agility

Price for performance Value Revenue, brand customer experience

Waterfall, V-Model, high-ceremony IID Approach Agile, kanban, low

ceremony ID

Plan-driven, approval-based Governance Empirical, continuous,

process-based

Enterprise suppliers, long-term

deals Sourcing Small, new vendors

short-term deals

Good at conventional

process, projects Talent Good at new and

uncertain projects

IT-centric, removed from customer Culture Business-centric,

close to customer

Long (months) Cycle Times Short (days, weeks)

Opportunity Trends – BiModal IT

Think Marathon Runner

Think Sprinter


Opportunity Trends – Distributed Resources


Opportunity Trends – Evolving Threats


BlackHat: Future Threat Concerns Which do you believe will be of greatest concern two years from now?


Polling Question - #2

What Percent of Businesses said they were ready for these trends?

Ø 92% Ø 73% Ø 62% Ø 27%


BlackHat: Business Readiness to Respond

73% = Insufficient Security Staff

Data: UBM survey of 460 security professionals, June 2015

51%

27%

17% 5%

No, we could use a little help

No, we are completely underwater

What staff?

Yes

The 2015 Black Hat Attendee Survey

Does your organization have enough security staff to defend itself against current threats?


Top 3 MSP “Must Haves”

Support for ALL Infrastructure Types

ID, Fix & Prevent - Faster

1

2

3

Integrated Monitoring and Analytics

© Copyright 2015 AccelOps, Inc. All rights reserved. 13

Support for All

Infrastructure Types


Support for All Infrastructure Types

Local

Remote Office

Isolated DMZ

Private Cloud

Hybrid Cloud

Public Cloud


AccelOps works with Google, AWS, & Rackspace on the following HyperVisors:

VMware ESX(i)

RedHat Kernel Virtualization Manager (KVM)

Support for All Infrastructure Types – Continued


Integrated Monitoring,

Analytics & Management Tool


Integrated Monitoring, Analytics & Mgmt.

Security Network

Monitoring Performance Monitoring

Change Monitoring

Application Monitoring

Security

Network monitoring

Performance availability

Change monitoring

Application monitoring


Monitor-ID-Fix-Prevent

Quickly & Easily


Customer MSP AccelOps Cluster AccelOps Collector

Secure VPN

Monitor-ID-Fix-Prevent - Quickly &Easily


Accelops Unified Network

Analytics – For MSP’s


MSP Devices

Collector

Multi-Tenant MSP Architecture

Customer D

Collector

Customer E

MSP Data Center

AccelOps Cluster

Customer A

Customer B

Customer C

Customer Devices in MSP data Center


A Single Tool to Leverage New Opportunities


Opportunity for MSP’s

“The information security market will grow 13.8% in revenue in 2015, with the IT security outsourcing segment recording the fastest growth — 24.9%.”

—


Q&A Mike Reinhart

Director of Product Marketing

www.accelops.com

1.408.510.5040

[email protected]

@accelops

facebook.com/accelops

Request a demo or free 30-day trial [email protected]


Appendix


Major Security/Compliance Breaches – 2015 Company Records Stolen Type

*Source - Bloomberg

80M •  Email and Physical Addresses •  SSN’s

109M

83M

145M

47,000

•  Credit Card Numbers •  Email Addresses

•  Physical Addresses •  Email Addresses

•  Email and Physical Addresses •  Login Credentials

•  Proprietary Information •  Employee Details

Major Data Breaches in the past 12 Months*


Impacts to Business Bottom Line

Average cost of 1 hour downtime

Cost of attracting a new customer vs. retaining one

# of consumers with bad experiences shared with more than 5 people

$100K

54%

7 Times


Opportunity for MSP’s

Governance, Strategy, Assessment

Operations and Assurance Forensics

•  Architecture and Design •  Business Continuity •  Compliance Review •  Data Security Program •  Governance •  Program Assessment •  Policy Design •  Risk Assessment •  Strategy

– People-Centric Security

•  Application Vulnerability Assessment

•  Secure Code Review

•  Vulnerability Scan

•  Configuration Assessment

•  Device Security

•  Fraud, Identification and Privacy

•  Incident Response

•  Network Pen Test

•  Remote Access

•  Threat Intelligence

•  Cybercrime and Data Breach

•  E-Discovery and Computer Forensics

•  Compliance and Investigative Analytics

Security Consulting Services

Managed security services, auditing, project management, awareness (education) programs and training are not part of the definition.

Source: Gartner (August 2015)


— MSP Mentor Top Managed Services Offered

Remote monitoring (+2)

Cloud-based BDR (+3)

Patch management (+4)

Helpdesk/Service desk (+2)

Managed email/anti-spam (0)

Managed security (+5)

NOC services (+10)

Virtual Servers in the Cloud (+8)

Software license management (+7)

Mobile Device Management (+3)

Managed Compliance (+7)


Role Based Access


Role Based Access for Your Admins Granular Roles can be applied.

Customer 1 Customer 2 Customer 3 Customer 4

MSP Admin 1

MSP Admin 2

MSP Admin 3

The Cloud MSP Administrators/Operators

Windows Admin

Database Admin

Firewall Admin


Bundled Reports

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