MRSO UpdateGerry Halligan

10 September 2014

2 esbnetworks.ie

Market Message 010

January February March April May June July August September October November December

2012 20296 26421 27875 24292 27055 22551 24545 24415 22406 24631 26153 16405

2013 22930 24475 26327 28580 29120 26426 32371 29258 26997 27646 25232 19063

2014 24339 27531 28279 33915 30387 28754 33560 31262 NaN NaN NaN NaN

2,500

7,500

12,500

17,500

22,500

27,500

32,500

37,500

2012 2013 2014

3 esbnetworks.ie

Market Message 105L

January February March April May June July August Septem-ber

October November December

2012 16990 22820 25349 20213 24860 21984 21921 21084 21607 20987 20980 17207

2013 18434 19665 23585 23382 25581 22922 26192 25831 22357 22640 22600 18078

2014 18159 22308 24568 28254 30517 22914 28014 26735 NaN NaN NaN NaN

2,500

7,500

12,500

17,500

22,500

27,500

32,500

2012 2013 2014

4 esbnetworks.ie

COS in-progress 8th September 2014 – 9,686

• Reviewed Monthly

• Suppliers notified of individual switches outstanding and reason

• Switch outstanding for Energisation or Token Meter Removal, will not time-out

• Contact Customer or submit cancellation

• 8 Switches held due to an existing Open Service Order

Feb 2014 1

Mar 2014 11

Apr 2014 30

May 2014 27

5 esbnetworks.ie

COS and CoLE

MonthExplicit CoLE

Inferred CoLE

Total CoLE

Total 010

% Explicit CoLE

% Total CoLE

Jun-14 4,741 6,124 10,865 28,754 16% 38%

Jul-14 4,943 6,392 11,335 33,560 15% 34%

Aug-14 5,197 6,328 11,525 31,262 17% 37%

6 esbnetworks.ie

Registration Rejections %

January February March April May June July August September October November December

2012 0.0345388253843122

0.0159721433708035

0.0250044843049327

0.024287831384818

0.0371835150619109

0.0296217462640238

0.0171114279894072

0.0163014540241655

0.025127198071945

0.021029555050341

0.0223683707414063

0.0190795489180128

2013 0.0169210641081553

0.0155260469867211

0.0216887605879895

0.0211336599020294

0.017342032967033

0.0175584651479603

0.0208211053103086

0.0233782213411716

0.0266696299588843

0.0269478405555957

0.0303582752060875

0.0254419556208362

2014 0.0260076420559596

0.0200864480040681

0.0210403479613848

0.0209052041869379

0.0244183367887584

0.0230924393127913

0.0276519666269368

0.0263578785746273

0 0 0 0

0.3%

0.8%

1.3%

1.8%

2.3%

2.8%

3.3%

3.8%

2012 2013 2014

7 esbnetworks.ie

Debt Flagging

 Jun-14 Jul-14 Aug-14

Total MPRNs received 1027 920 899

Total inferred CoLEs returned to outgoing supplier

412 309 305

Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE)

60 111 178

Valid Debt Flags issued to gaining supplier 555 500 416

Total cancelled 155 176 124

Valid Debt Flags as % of total COS 2.4% 1.8% 1.6%

8 esbnetworks.ie

Debt Flagging

Sep-12

Oct-12

Nov-12

Dec-12

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13

Jul-13

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

Jan-14

Feb-14

Mar-14

Apr-14

May-14

Jun-14

Jul-14

Aug-14

Total MPRNs re-ceived

662 731 661 453 478 696 799 925 1020 645 1254 1176 1195 1179 841 602 635 587 713 681 857 1027 920 899

Valid Debt Flags is-sued

380 392 381 255 327 401 460 568 607 383 757 715 704 657 443 326 356 328 377 379 464 555 500 416

Total Can-celled

160 164 73 85 96 89 89 131 142 88 144 108 77 98 74 58 69 91 90 114 136 155 176 124

100

300

500

700

900

1100

1300

Total MPRNs receivedValid Debt Flags issuedTotal Cancelled

9 esbnetworks.ie

Disputed Reads

Sep-12

Oct-12

Nov-12

Dec-12

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13

Jul-13

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

Jan-14

Feb-14

Mar-14

Apr-14

May-14

Jun-14

Jul-14

Aug-14

0

50

100

150

200

250

300

214

250

178189

237

165174

185 186

164

182

137

113120

101

121130

105

178

206

244

169 173 175

10 esbnetworks.ie

Total Withdrawal of 310 reads for all Suppliers

Sep-12

Oct-12

Nov-12

Dec-12

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13

Jul-13

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

Jan-14

Feb-14

Mar-14

Apr-14

May-14

Jun-14

Jul-14

Aug-14

0

200

400

600

800

1,000

1,200

1,400

1,600

1,800

2,000

2,200

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

6.0%

7.0%

1,0021,063

880

608

9951,072

949880

9961,059

1,5491,529

1,297

1,121

885

646

824901

848 868

999923

1,322

1,197

Withdrawal of 310 ReadsWithdrawals as % of Completions

11 esbnetworks.ie

Objections – Erroneous Transfers

Sep-12

Oct-12

Nov-12

Dec-12

Jan-13

Feb-13

Mar-13

Apr-13

May-13

Jun-13

Jul-13

Aug-13

Sep-13

Oct-13

Nov-13

Dec-13

Jan-14

Feb-14

Mar-14

Apr-14

May-14

Jun-14

Jul-14

Aug-14

0

20

40

60

80

100

120

140

160

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

32 31 30

20

34 36 38

59

70

52

73

91

109

95101

47

94

113107

136

68

42

6861

No. of ObjectionsCoS Completions

No

. o

f O

bje

ctio

ns

No

. o

f C

oS

Co

mp

leti

on

s

12 esbnetworks.ie

Objections

  Jun-14 Jul-14 Aug-14

No. of Objections 42 68 61

Cancellations from Objections 23 45 39

       

Objection emails to MRSO 8 11 7

Reasons:      

Uncontactable by phone 2 4  

Written communication      

COS confirmed 6 7 7

Other       

     

Escalation emails 1 3 1