mr. sion cohen
TRANSCRIPT
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Mekorot’s experience in Mekorot’s experience in preparing for emergency preparing for emergency situationssituations
Presented by:Mr. Sion Cohen V.P. for Planning & InfrastructureDevelopment
May 2006
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Our July 2001 “Wakeup Call”
Four tons of Ammonia accidentally flowed into the National Water CarrierThe decision process was flawed and the contamination reached the consumersThe Ministry of Health Water issued a no-use of waterPanic through out the central district
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We had to do something, fast and skip to a higher level that enabled a more effective response
The Outcome
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Ground Water
CloudSeeding
Surface Water
Desalination
Reuse water
Control Systems
Water Resources ManagementSources
Wells
Agriculture, Municipal Sector, Industry and Neighbors ( Jordanians and Palestinians)
Brackish Water Sea WaterDrinking WaterSewage Water
Water Security
Technological Improvements Water Quality
Quality
Mekorot – Israel’s National Water Company
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Total Assets- 3b US$
AAA rating
600 m US$ revenue
200 m US$ development
2,000 employees
Mekorot – Israel’s National Water Company
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Water Resources
Reuse
Desalination Control Systems
Water Security
R&D
Mekorot’s Activities
Water Quality Wells
R&D
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The National Water Supply
Annual Water Consumptionin million m3 (m.c.m.)
Based on 2005 figures
Total 808 121 1134 2,063
66181 657
1399
14740 477
664
0%
20%
40%
60%
80%
100%
Others
Mekorot
Others 147 40 477 664
Mekorot 661 81 657 1399
Residential Industry Agriculture Total
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A limited supply of water situated with 4 major sources:
The See of Galilee
The mountain aquifer
The coastal aquifer
Desalination
Main Water Sources
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300
350
400
450
500
550
600
650
700
1989
1991
1993
1995
1997
1999
2001
2003
2005
increasing consumption of water.m
illio
n m
3
Mekorot – Domestic Consumption
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Dafnia and small
fish
Elephant Fish
Biosensors for Water Security
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The Need
Managing and operating correctly during emergency
situations is essential to minimize effects
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Guidelines and Procedures Improving crisis management Training Exercises
Organizational Preparedness
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Constant Improvement
Roadmap for Upgrading Emergency and Security Preparedness
Identifying gaps
Preparing procedures
Coordinating the procedures
Training and workshops at all levels
Exercises at all levels
Extensive debriefing
Surprise exercises
Lessons learntWork plan for improvement
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Important Points for Crisis Management
Implement simple and workable procedures Use a uniform language within the organization and other agenciesCreating strong cooperation and coordination with all parties
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Assimilate the procedures.Preparing a decision support system that determines whether the information gathered commands an emergency situation and when to shift from the routine to emergency mode.Deploy situation rooms for crisis control
Important Points for Crisis Management – cont…
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Important Points for Crisis Management – cont…
Provide uniform modes of communication for accurate reporting Training management on how to arrive at an accurate and reliable situation assessment – “connecting the dots” Extensive exercises
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Eng. Team Info. center
Authorities reps.Video Conference
Professional Teamwork
Situation Rooms
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Situation Rooms Deployment
Jordan District
Northern District
Central District
Southern District
Head Office Legend
unit
district
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Managerial Team
Flow Chart for Emergency Situations
Initial data assessment
Determining the severity of the event
Reporting
Complementary data collection
Arriving at situation assessment
Verification that operational orders mitigated the problem
Operational orders - who, when and where
Back to routine
Threshold trigger
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Grading the Event
All events are graded based on the apparent severity.The severity grade dictates who manages the event, who to report to, what feedback is required and the resources to be allocated etc.
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Severity Grade
This is based on a standard table for grading the event.The grade takes into account:
the number of anticipated people effected, the level of contamination, complaints of illnessmedia involvementprofessional assessment of situationprevious historical events at same locationother factors
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All procedures and guidelines must be learnt by the employees, by way of theoretical and “on-site” training.Periodic training includes “table top” and field exercises at all levels
Training
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Points for preparing exercises
Pre-determine the goals and lessons to be learnt.Investigate the various agencies that will participate in water emergency events, Prepare several complete scenarios for each exercise. Assign a silent controller to every participant. Provide time for a detailed and extended debriefing period. Preparing a detailed work plan for improvement
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Added Value
Fifty percent of the goal is achieved by pre-exercise preparation.A reduction in the number of water quality and water security events has been shown.Discovering weak points in the system without being in real crisis.Proper response in times of crisis at all levelsUniform language between the participants and other agencies
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Summary and Recommendations
Mekorot has over the past five years upgraded its preparedness several levelsThis is been by investing in monitoring systems, DSS models, situation rooms, uniform procedures and guidelines, training and exercises.Collaboration with other agencies and consumers has risen tremendously.
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This methodology actually works in preparing a large water company. It is a long process and must be directed with full commitment by top management.With enough patience it is possible to achieve excellent results.
Summary and Recommendations – cont…
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Thank you