mpo project mhf online sales

8/10/2019 Mpo Project MHF Online Sales

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FINAL PROJECT REPORT

Business Profle

Prepared by:-

S.M.Mehmood - 8851

Hamza Ashfaq - 8921

Faizan - 8052

Subi!!ed To:

Sir "aran A#ee


2/14

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Table o$ Con!en!sACKNOWLEDGEMENT.......................................................................................................3

EXECUTIVE SUMMARY......................................................................................................3

About MHF Tradr!"...............................................................................................................#

V$"$o%.........................................................................................................................................#

M$""$o%......................................................................................................................................#

Stru&tur o' MHF Tradr!".....................................................................................................(

D)art*%t Fu%&t$o%".............................................................................................................(

Hu*a% R"our& Ma%a+*%t...............................................................................................,

HR O-ECTIVES...................................................................................................................,

Hu*a% R"our& D$/$"$o% Fu%&t$o%".....................................................................................0

R&ru$t*%t 1 S2&t$o% ro&""............................................................................................4

Co*)%"at$o% 1 -%'$t"........................................................................................................5

A&&ou%tab$2$t$"......................................................................................................................67

Rt$r*%t 8 Tr*$%at$o% a%d D$"&$)2$%ar9 A&t$o%"...........................................................6:


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AC"NO%LE&'E(ENT

We thank ALLA)for giding s throgh the fa!es of !om"i#ing

this re"ort and he#"ing s ot in a## the di$!#ties.

We %o#d #ike thanks to(R* "A(RAN A+EE(, &e!trer of

)uan Resoure (ana.een!and "ro'iding s o""ortnit(

to sho% or e)ort and qa#ities *( "re"aring this re"ort. +his

re"ort is a ,oint !o-o"eration of a## the gro" mem*ers. We

a""re!iate ea!h other for he#"ing orse#'es and s""orting for

the !om"#etion the re"ort.

E/EC0TI1E S0((AR2

()F Trader3s is a ne%#( formed on#ine sa#es ser'i!e

"ro'iding !om"an(. +he ()Fo*,e!ti'e is to de#i'er goods at

!stomers door ste" and a#so "ro'ide ser'i!es after sa#es to

!stomers. /n this re"ort fo##o%ing as"e!ts regarding Hman

esor!e e"artment are !o'ered

3rganization 3*,e!ti'es

3rganization str!tre

H Fn!tion

4s of ore esignation

e!ritment 6ro!ess

Se#e!tion riteria

+raining e'e#o"ment 6rograms


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S!!ession 6#an

6erforman!e Assessment

om"ensations 7enets

e"artments o#es es"onsi*i#ities

etirement +erminations

Abou! ()F Trader3s

MHF +raders is a ne% rm in the e#d of on#ine sa#es ser'i!es. +he !om"an( dea#t in se##ing a## t("e of goods throghon#ine ser'i!es and "ro'iding sa#es after ser'i!es as %e##. +heMHF is going to *e formed soon and set targets to a!hie'emaimm shares in the market and !om"ete %ith !om"etitor. /t%i## *e the *iggest !ha##enge for the !om"etitors to defeat s.

+he management e"e!ts that the !om"an( %i## a!hie'e themaimm "rot and gro% s"eedi#(. +he rst organization in thise#d %ho has trained resor!e and the MHF *e#ie'es that the

+raining e'e#o"ment sessions for the em"#o(ees %i##maimize the "rot and good%i## in the market in the!om"etition era.

1isionMHF eists to de#i'er goods and ser'i!es at door ste" of

!stomers on ,st one !#i!k and !stomers get the f## *enetof on#ine sa#es ser'i!es at their door ste". Were here to f###the reqirements.

(issionMHF +raders is a !stomer fo!sed *siness on#ine sa#es ser'i!es !om"an( that seeks !om"etiti'e ad'antage in qa#it(

and 'a#ed added ser'i!e in *oth sa#es ser'i!es throghon#ine fa!i#it(. MHF re#ies on *i#ding trsting re#ationshi"s %ith!stomers: o%ners: em"#o(ees and so!iet( in genera#.


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S!ru!ure o$ ()F Trader3s

&epar!en! Fun!ions

)uan Resoure &i4ision+he 'a#e MHF "#a!es on em"#o(ees kno%s no *onds and thisdi'ision re;e!ts or !ommitment to the !om"an(


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+o 6ro'ide maimm satisfa!tion to the !stomers.

+o 6ro'ide the Maimm Ser'i!e to the stomer.

stomers are a#%a(s right.

>ses A## the esor!es to Hand#e the >nethi!a# Sitations.

Fun!ional Ob6e!i4es A!hie'e the target of Sa#es: Whi!h is Set *( +he Sa#es

e"t. Sa#es 3*,e!ti'es is that Ho% Man( 6eo"#e Are ?isit or

%e*site in the Who#e @ear. H /s /n'o#'ed in A## the e"t and gi'e the ideas and other

esor!es to a!hie'e the ea!h e"t 3*,e!ti'es. A## the re#e'ant de"t. dire!t#( or indire!t#( engaged to

maintain their ser'i!es and qa#it( to a!qire the!stomers.

Soie!al Ob6e!i4es i'e res"e!t to the em"#o(ees and take res"e!t from

them. A#thogh %e are doing !stomer ser'i!e: %e mst ha'e to

maintain the #e'e# of se#f-res"e!t %hi!h is ne!essar( tomoti'ate the sta).

Anna# inners.

A""re!iation A%ards.

/n'ite the e#e*rities for making memora*#e moments.

Personnel Ob6e!i4es +aking !are of the ro%th and de'e#o"ment of e'er(

em"#o(ee indi'ida##(: %hether the( are #o%er sta) ormidd#e sta).

/f %e are the good #istener of stomers: Sta) is a#so or

Stakeho#ders B/nterna#C.

+raining and de'e#o"ment of e'er( %orker indi'ida##( as

"er his s"e!ia#ization.

)uan Resoure &i4ision Fun!ions Hman esor!e 6#anning.

+raining de'e#o"ment

Da#it( ontro# E /ns"e!tors.

Asset Safet(.


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6ersona# e'e#o"ment 6#ans

)uan Resoure A!i4i!ies

1. 6#anning2. e!ritment. Se#e!tionG. +raining e'e#o"ment5. 6erforman!e Assessment

. A""raisa# S(stemI. om"ensation and *enets

Plannin.First of a## ana#(ses the shortage of resor!e and then!reate "osts to f### the reqirements. /ts sma##organization so there is no s!h hard and fast r#es toana#(se the resor!e shortage.

Rerui!en! 7 Sele!ion Proess


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Trainin. 7 &e4elopen!s3rganize training session inside the organization and otsidethe organization as %e##. i)erent e"erts hire from a*road totrain or resor!e regarding on#ine sa#es and ser'i!es #ike ho%to sa#e the goods on#ine and satisf( the !stomers.

Per$orane Assessen!6erforman!e assess on a!hie'ing the sa#es targets and gi'ingqa#it( ser'i!es to the !stomers. /f !stomer satised (o %i##*e !onsidered satisfa!tor( resor!e in sa#es and marketingdi'ision. Finan!e o"eration di'ision %orkfor!e are assessedon their %ork "erforman!e.

Appraisals sys!eA""raisa#s #ike re%ard: ,o* enri!hment: ,o* en#argement:

"romotions: "osting and other a""raisa#s are gi'en to thes!!essf# em"#o(ee.

Copensa!ion 7 Benef!s Medi!a# are

&ife /nsran!e

?a!ations

e#o!ation

redit Ad'an!e 6o#i!(E 6ro'ident 6o#i!(E Ad'an!e Against

6ro'ident Fnd

e!reation

Mo*i#e 6hone


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6ro'ides genera# o'ersight of a## MHF a!ti'ities: manages

the da(-to-da( o"erations: and assres a smooth#(fn!tioning: e$!ient organization.

Assres "rogram qa#it( and organizationa# sta*i#it(

throgh de'e#o"ment and im"#ementation of standardsand !ontro#s: s(stems and "ro!edres: and reg#are'a#ation.

J&3s (ana.ers

Posi!ion Ti!!le: Sa#es Manager

Repor!s To: ire!tor E =3

Job Suary ire!t a## o"erationa# as"e!ts in!#ding distri*tion

o"erations: !stomer ser'i!e: hman resor!es:administration and sa#es

Assess #o!a# market !onditions and identif( !rrent and

"ros"e!ti'e sa#es o""ortnities

e'e#o" fore!asts: nan!ia# o*,e!ti'es and *siness "#ans

Meet goa#s and metri!s

Manage *dget and a##o!ate fnds a""ro"riate#(

7ring ot the *est of *ran!hs "ersonne# *( "ro'iding

training: !oa!hing: de'e#o"ment and moti'ation

&o!ate areas of im"ro'ement and "ro"ose !orre!ti'e

a!tions that meet !ha##enges and #e'erage gro%tho""ortnities

Share kno%#edge %ith other *ran!hes and headqarters

on e)e!ti'e "ra!ti!es: !om"etiti'e inte##igen!e: *sinesso""ortnities and needs

=m"#o(ee satisfa!tion isses "rom"t#(


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Let%ork to im"ro'e the "resen!e and re"tation of the

*ran!h and !om"an(

6ro'ide re"orts on market mo'ement and "enetration

J&3s Opera!ional (ana.er

Job Ti!le: 3"erationa# Manager

Repor!s To: ire!torE=3

Job Suary

/m"ro'e the o"erationa# s(stems: "ro!esses and "o#i!iesin s""ort of organizations mission -- s"e!i!a##(: s""ort*etter management re"orting: information ;o% andmanagement: *siness "ro!ess and organizationa#"#anning.

Manage and in!rease the e)e!ti'eness and e$!ien!( of

S""ort Ser'i!es BH: /+ and Finan!eC: throghim"ro'ements to ea!h fn!tion as %e## as !oordination and!ommni!ation *et%een s""ort and *siness fn!tions.

6#a( a signi!ant ro#e in #ong-term "#anning: in!#ding an

initiati'e geared to%ard o"erationa# e!e##en!e.

3'ersee o'era## nan!ia# management: "#anning: s(stems

and !ontro#s.

e'e#o"ment of indi'ida# "rogram *dgets

/n'oi!ing to fnding sor!es: in!#ding !a#!#ation of!om"#eted nits of ser'i!e.

6a(ro## management: in!#ding ta*#ation of a!!red

em"#o(ee *enets.

is*rsement of !he!ks for agen!( e"enses.

3rganization of s!a# do!ments.


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Conlusion

3r a## re"ort is "re"ared %ith !om"#ete e)ort of or team

mem*ers and %e #earnt a #ot of things regarding H a!ti'ities:

"ro!ess and fn!tions. +r( to !o'er a## most im"ortant things

ha'e *een !o'ered in this re"ort and this re"ort %i## *e

*ene!ia# for the ne% in'estor.

mpo project mhf online sales

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