mp communication
TRANSCRIPT
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Managing
Interpersonal Relations
and
Communications
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What Is the Definition of Communication?
The process of
transmitting information
from one person to
another.
What is effectivecommunication?
The process of sending a
message in such a way
that the messagereceived is as close in
meaning as possible to
the message intended.
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What Are the Basic Functions of Management
That Communication Relates to?
Planning
Organizing Leading
Controlling
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The Communication Process
Sender Receiver
Receiver Sender
6
Encoding
7Transmission
through channels
8
Decoding
Start Noise
Noise
Noise
2
Encoding
1
Meaning
3
Transmission
through Channels
4
Decoding
5
Meaning
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Forms of Communication in Organizations
What is oral
communication?
Face to face
conversations Group discussions
Telephone calls
Other situations in
which the spokenword is used to
express meaning
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Figure 18.2: Types of Communication
Networks
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Figure 18.3: Formal Communication in
Organizations
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What Are the Forms of Written
Communication?
Memos
Letters
Reports Notes
Methods where by
the written word is
used
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What Is Vertical Communication?
It flows up and down the
organization.
How does it flow?
Usually along formal
lines.
Where does it take
place?
Between managers and
their subordinates andmay involve several
different levels of the
organization.
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What Is Horizontal Communication?
Flows laterally within
the organization.
Who is involved?
Colleagues andpeers at the same
level of the
organization and
may involveindividuals from
several different
organizational units.
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Informal Communication in Organizations
The grapevine?
An informal communication network that
can permeate an entire organization.
Management by wandering around?
An approach to communication that
involves the manager literally wandering
around and having spontaneousconversations with others who are involved
with the company in some way.
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Figure 18.4: Informal Communication in
Organizations
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Figure 18.5: Common Grapevine Chains
found in Organizations
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What Is Nonverbal Communication?
Any communication
exchange that does
not use words or
that uses words to
carry more meaning
than the strict
definition of thewords themselves.
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Barriers to Communication
Individual Barriers:
Conflicting or
inconsistent cues.
Credibility about thesubject.
Reluctance to
communicate.
Poor listening skills. Predispositions
about the subject.
Organizational
Barriers:
Semantics.
Status or powerdifferences.
Different
perceptions.
Noise. Overload.
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Insert Table 18.2
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More and Less Effective Listening Skills
Stays active, focused
Pays attention
Asks questions
Keeps an open mind
Assimilates information
Is passive, laid back
Is easily distracted
Asks no questions
Has preconceptions
Disregards information
More Effective Listening Less Effective Listening