MOTIVATION YOU WILL LISTEN AND YOU WILL LISTEN NOW ! – OR IS

THERE A BETTER WAY TO DO THIS?

IMPORTANT - PLEASE NOTE:• YOUR STARBUCKS GIFT CARDS

ARE NOT VALID AT THE STARBUCKS CAFÉ WITHIN THIS RESORT.

•WE LIKE TO CALL THAT ----

•DEMOTIVATION THRU DECAFFEINATION

WHY DO WE WANT TO MOTIVATE EMPLOYEES?

•WHAT DO YOU THINK THE REASON(S) ARE?

WHY DO WE WANT TO MOTIVATE EMPLOYEES?

• PRODUCTION – MOTIVATED EMPLOYEES ARE MORE PRODUCTIVE

• PROFIT – PRODUCTIVE EMPLOYEES GENERATE INCREASED PROFITS

• EMPLOYEE RETENTION

• 33% - 33% - 33% OR 20/60/20

• FEELS GOOD – MOTIVATING EMPLOYEES MAKES THEM FEEL GOOD AND YOU SHOULD FEEL GOOD AS WELL, AND SINCE YOU ARE GIVEN THE CHOICE, WHY WOULDN’T YOU CHOOSE TO FEEL GOOD.

HOW DO WE MOTIVATE

•GET YOURSELF MOTIVATED FIRST

•UNDERSTAND WHAT MOTIVATES YOUR EMPLOYEES

•APPRECIATE, RECOGNIZE, REWARD

ONE: MOTIVATE YOURSELF

• NEGATIVISM IS CONTAGIOUS

• DON’T DE-MOTIVATE

• GOOD NEWS! ENTHUSIASM IS ALSO A CONTAGIOUS DISEASE

• IF THE LEADER IS ENTHUSIASTIC ABOUT HIS/HER JOB, THEN THE STAFF WILL MORE OFTEN THAN NOT FOLLOW SUIT

• KNOW YOUR WORKFORCE

TWO: UNDERSTAND WHAT “IT” IS THAT MOTIVATES YOUR EMPLOYEES

•DIFFERENT PEOPLE ARE MOTIVATED BY DIFFERENT THINGS

•WHAT MOTIVATES YOU?

•WHAT DO YOU THINK MOTIVATES YOUR STAFF?

UNDERSTANDING WHAT MOTIVATES YOUR EMPLOYEES

UNDERSTANDING WHAT MOTIVATES YOUR EMPLOYEES

UNDERSTANDING WHAT MOTIVATES YOUR EMPLOYEES

UNDERSTANDING WHAT MOTIVATES YOUR EMPLOYEES

CHALLENGES

UNDERSTANDING WHAT MOTIVATES YOUR EMPLOYEES

SO THE KEYS TO UNDERSTANDING WHAT MOTIVATES YOUR EMPLOYEES…

•EVERYONE IS DIFFERENT

•WHAT “IT” IS THAT MOTIVATES EACH PERSON IS UNIQUE TO THAT PERSON

•KNOW WHAT “IT” IS

“IT” MAY BE……

•CAREER ADVANCEMENT

•CRUISES AND TRAVEL

• SUCCESS

•CASH

•HEALTH

• EMPOWERMENT

•STATUS

•RECOGNITION

• POPULARITY

•OPPORTUNITY TO LEARN

•APPRECIATION

• ?

WAYS TO APPRECIATE, RECOGNIZE, REWARD, MOTIVATE

• 3 COINS IN THE FOUNTAIN, PAUL’S NOT HERE SO LETS GO WITH 3 TOKENS IN THE POCKET

• BEER AND BRAT FRIDAY

• CLEVELAND OFFICE COOK-OUTS

• DEVELOP AN ATTITUDE OF GRATITUDE, PRAISE & SAY THANKS

• CREATE A POSITIVE WORK ENVIRONMENT

• HAVE FUN

WAYS TO APPRECIATE, RECOGNIZE, REWARD, MOTIVATE

•ASSIGN SPECIAL TASKS TO AN EMPLOYEE

• TRIPS TO SHOWS, SEMINARS, EVENTS, OTHER LOCATION VISITS

• IN LOCATION CONTESTS, MONTHLY EMPLOYEE AWARDS

MANAGEMENT STYLES

THIS IS A TEACHING MOMENT

MANAGEMENT STYLES

•WHAT TYPE OF MANAGEMENT STYLES ARE USED?

THERE ARE MANY MANAGEMENT STYLES

• ACTIVE LEADERSHIP

• LEADERS TEND TO LEAD BY EXAMPLE AND ARE WILLING TO DO WHATEVER THEY WOULD ASK OF AN EMPLOYEE. THESE MANAGERS ARE HIGHLY INVOLVED IN THE DAY-TO-DAY WORK OF THE BUSINESS

• DEMOCRATIC LEADERSHIP

• THIS STYLE TENDS TO TAKE EVERYONE’S OPINION INTO ACCOUNT TO ACHIEVE A CONSENSUS BEFORE MAKING A DECISION. THIS STYLE PROMOTES TRUST AND HARMONY BUT CAN BE FRUSTRATINGLY SLOW

• DIRECTIVE LEADERSHIP

• SIMILAR TO WHAT CAN BE CALLED AUTOCRATIC, DIRECTIVE MANAGERS DO NOT TYPICALLY SOLICIT EMPLOYEE INPUT, OFTEN CITING SHORT TIME FRAMES TO MAKE DECISIONS WHEN LOSS OF CONTROL MAY ULTIMATELY BE THE REASON.

MANAGEMENT STYLES CONT.

• PATERNALISTIC LEADERSHIP

• SIMILAR TO AN AUTOCRATIC STYLE BUT USUALLY MORE SENSITIVE TO EMPLOYEES PERSPECTIVES. MANAGERS USUALLY ARE CONCERNED ABOUT THE FEELINGS OF EMPLOYEES BUT WILL NOT PLACE THE EMPLOYEE ABOVE THE BEST INTERESTS OF THE COMPANY

• PARTICIPATORY LEADERSHIP

• BASED ON A COACHING PHILOSOPHY, THIS STYLE FOCUSES ON EMPOWERING EMPLOYEES TO SEEK THEIR OWN KNOWLEDGE AND MAKE THEIR OWN DECISIONS.

• SERVANT LEADERSHIP

• THIS STYLE IS BASED UPON FINDING THE MOST TALENTED PEOPLE TO RUN AN ORGANIZATION AND THEN EMPOWERING THOSE PEOPLE TO DO THEIR BEST. THE LEADER SEES THEMSELVES AS A SERVANT TO THE CUSTOMER.

MORE MANAGEMENT STYLES…• TASK ORIENTED LEADERSHIP

• LEADERS USING THIS STYLE ARE TYPICALLY EXCELLENT AT PLANNING, ALLOCATING RESOURCES AND ASSIGNING ROLES, SETTING BENCHMARKS AND HOLDING TO A DEADLINE.

• CHAOTIC

• A MODERN STYLE OF MANAGEMENT WHICH GIVES EMPLOYEES TOTAL CONTROL OVER THE DECISION MAKING PROCESS

• AUTOCRATIC

• A STYLE WHERE THE MANAGER MAKES THE DECISION WITHOUT REGARDS TOWARDS SUBORDINATES, AS A RESULT DECISIONS WILL REFLECT THE PERSONALITY OF THE MANAGER. CAN LEAD TO HIGH TURNOVER AMONGST THE NEXT LEVEL OF EMPLOYEES AS THEIR CREATIVITY IS SEVERELY LIMITED

MANAGEMEN

T STYLES

MANAGEMENT STYLES DIFFER AND NO ONE STYLE IS PROBABLY THE CORRECT METHOD FOR MOST ORGANIZATIONS. HOWEVER WHEN YOU TAKE THE RIGHT INGREDIENT OF EACH AND COMBINE, STIR, MIX AND BLEND THEM TOGETHER YOU END UP WITH A MANAGEMENT RECIPE THAT WILL LEAD TO SWEET SUCCESS. (BAKE AT 325 DEGREES FOR 20 MINUTES)

LEADERSHIP IS WHAT MOVE’S YOU

“

”

LEADERSHIP IS DIVING FOR A LOOSE BALL, GETTING THE CROWD INVOLVED, GETTING

OTHER PLAYERS INVOLVED. IT'S BEING ABLE TO TAKE IT AS WELL AS DISH IT OUT. THAT'S

THE ONLY WAY YOU'RE GOING TO GET RESPECT FROM THE PLAYERS.

- LARRY BIRD

WE KNOW WHAT LARRY BIRD THINKS A LEADER IS…NOW,

•WHAT MAKES A GOOD LEADER?

5 BIGGEST MYTHS ABOUT LEADERSHIP

• LEADERSHIP IS A SPECIAL GIFT YOU ARE BORN WITH

• YOU CAN’T BE A LEADER UNLESS YOU HAVE A BIG TITLE

• YOU NEED LOTS OF CHARISMA TO BE A GOOD LEADER

• THE MORE EDUCATION YOU HAVE THE BETTER A LEADER YOU WILL BE

• MANAGEMENT AND LEADERSHIP ARE ONE IN THE SAME

7 TRAITS OF HIGHLY EFFECTIVE LEADERS

DO THESE AND LEADERSHIP WILL FOLLOW• ………………………INSPIRE ACTION

• ………………………………………..BE OPTIMISTIC

• ……………………………………………….…….HAVE INTEGRITY

• ………………………………..SUPPORT AND FACILITATE YOUR TEAM

• …………………………………………..………………………………………HAVE CONFIDENCE

• ………………………………………………………………………………………………………..COMMUNICATE

• ………………………………………………………..…………………………………………………………………….BE DECISIVE

MANAGING A

MILLENNIAL STAFFAND KEEPING THEM MOTIVATED

A TERM FOR A GENERATION,

MOTIVATING THE MILLENNIAL•REINFORCE THE POSITIVES, ACKNOWLEDGE ACCOMPLISHMENTS

• THINK ABOUT THOSE RIBBONS

•RECOGNIZE THAT EACH PERSON IS DIFFERENT AND MUST BE MANAGED DIFFERENTLY

• THINK ABOUT “KNOWING WHAT IT IS”

•BE FLEXIBLE

•ALLOW AS MUCH OWNERSHIP/RESPONSIBILITY AS POSSIBLE

•DO NOT BE VAGUE AND BE A MENTOR

MOTIVATING THE MILLENNIAL

•USE TECHNOLOGY

•UNDERSTAND THE LIFE/WORK BALANCE

•WORK TOGETHER, CREATE TEAM TASKS, CHALLENGE

• LISTEN

•HAVE FUN, SHOULD EASIER HERE THAN MOST COMPANIES UTILIZING A MILLENNIAL STAFF