motivating techniques in nepal telecom
DESCRIPTION
made by ujjwal with the help of group memberTRANSCRIPT
Motivation in Nepal Telecom
Prepare by Group “F” members
Ujjwal Shailesh Pradip Ramhari
PRESENTATED BY GROUP “B”in
topic ”motivation “
with the help of
For this whole presentation I would I like to thanks all my group member , classmate who have directly or indirectly helps for our presentation and special thankful toward HMR teacher Mrs. Mikha Shrestha and college management and heartily thanks to Mr. Sesraj Dahal HR officer of Nepal telecom
Thanks Thanks
Limitation of Field VisitLimited timeLack of resourcesLack of experience in group memberInformation through only HR officer
Introduction to Nepal TelecomNepal telecom was establish in 1970MOHAN AKASHWANI is the formal name of
Nepal telecom It named Nepal Doorsanchar Company
Limited from Baisakh 1, 2061assist in the socio-economic development of
the urban as well as rural areasIt is continuously trying to provide quality
service to customerIt has also link to Nepal police club for the
development of Football and Cricket in Nepal
Definition Of MotivationMotivation:
The act or process of stimulating to action, providing an incentive or
motive, especially for an act.
IMPORTANCE Understand Employee Behavior
Productivity Improvement
Quality Improvement
Employee Retention
Creativity Promotion
A ChallengePlease write a
One Sentence Definition of
E F F E C T I V E M O T I V A T I O N
Herzberg's theory (Satisfaction vs. Dissatisfaction)
MotivatorsAchievement
GrowthRecognition
Responsibility
HygieneSalary
Job security
Supervision
Work Conditions
Expectancy theoryA. Eff0rt- Performance RelationB. Performance – Reward RelationC. Reward – Personal Goals Relation
Goal Setting TheoryEmployee commitment to goalsSelf-efficancy : employee's belief in job
performance capabilityCultural adaptability : goal setting is culture
bound
What Employees Want
Maintainers.
Motivators.
Maintainers Working conditions. Company policies. Job security. Pay and benefits. Relationships with coworkers. Supervision. Status.
MotivatorsRewardBonusPromotionIncreasing in salaryProviding different facilities like medical,
transportation, education etc..
Determinants of Job performanceFactors are ability, motivation & situational constraints
• Perfect match gives appropriate performance
• Manager should identify the deficiency and fulfill the gap.
Motivational TechniquesTelecom uses techniques like Employee
Participation, Behavior Modification, MBO etc.
a. Employee participationEmployee participation is
used to certain extent.Employee share ownership
is also available.
b. Behavior Modification Technique:Incentives are also given
Telecom offer bonusPromotion as a tool to
modify behaviorReinforcement through rewards
c. MBO:Managers at all levels are invited for collaborative goal setting and provided rewards and feedback.
c. RewardsIssues in rewards:
Intrinsic rewards Extrinsic rewardsI. FinancialII. Non-financial
Fresher motivation Vs. Experienced personnel
Limitations in techniques:NTC find it hard use Modified work schedules
and some of Job redesign measures like job rotation. For example:
NTC open from 10 to 5NTC job need specializationNepal telecom use core time and not flex
time
Finding of flied visitmost of the manpower is unskilled oneor unwanted number of staff which is only
the burden to pay the salary can’t deal with the new situation and
dynamic environment.less attractive towards young generation due
to its ineffective servicefreedom to choose the political party and to
established union in the organization.
Suggestion for NTCUnskilled manpower should be removeQuality service should provided to customerOperating cost should minimizesAs it is the government organization it should
challenge with international market
If anyone has any queries than feel free to ask ?????