Quote of the Week

Mosaic Telecom brand.

So, how do we boost

brand loyalty and turn

our lukewarm customers

into raving fans?

Reach out, connect and

develop relationships

Having satisfied

customers is a great

goal, but there is a big

difference between

someone who is

satisfied with our

services and someone

who loves Mosaic

Telecom enough to post

their happiness on their

Facebook page. Mosaic

fans are our customers.

Reaching out to them

and connecting with

them one on one is the

first step in creating a

raving fan. By making

frequent, positive

contact with our

customers, we can build

a relationship with them

that turns them from

You probably have a

favorite sports team, a

favorite restaurant, a

favorite store, etc. We

take pride in and

ownership of the things

we believe in. We tell

our friends and family

about them and post

about them on social

media. We wear clothing

that represents a specific

sports team, or

emblazon our vehicles

with bumper stickers

bearing their trademarks

or company names.. We

are raving FANS!

We want to create

raving fans of the

Create raving fans one customer at a time

“Believe you can, and you are halfway there.”

~ Unknown

Inside this issue:

Community

Involvement 2

Human Resources 3

Succeed With Leads 4

Meet Your

Co-worker 5

Puzzle of the Week 6

Recipe of the Week 6

Birthdays and

Anniversaries 7

Featured Service 7

Employee Kudos 7

Internal Employee Newsletter

Issue 1 | June 23, 2014

CEO Message

casual customers to

raving fans. Each work-

related contact, whether

on the phone during a

payment or a trouble call

or face to face during a

site visit or installation,

helps cultivate that

connection. But our

attitude and behavior

outside of work is equally

as important. Positive

engagement doesn’t stop

at the install. It should be

practiced at the gas

station, grocery store,

school or community

center: anywhere we

encounter our customers.

Remember that when a

customer makes a

suggestion or complaint,

there are dozens of other

customers that saw and

thought the same thing

but just didn’t say

anything. By responding

in a positive, constructive

manner and addressing

the issue quickly, you help

build positive support of

Mosaic, and convert our

subscribers from casual

customers to raving fans .

Create raving fans one customer at a time (continued from page 1)

Always the Right Call head referee at the 2014

girls’ state tournament

basketball matchup

between Algoma and St.

Mary’s Springs. This

was John’s 6th

appearance in a state

tournament: he’s also

officiated for football and

boys’ basketball in

previous years with long-

time officiating partner

Mike Breed of Cameron.

Having one officiating

appearance at a state

tournament is an honor,

but having six is an

accolade given to an elite

few. Only the top levels of

licensed officials in the

state can even apply for

state officiating

consideration. Each year

At Mosaic Telecom, we’re

pretty good at helping

our customers make calls.

But our Business Unit

Sales Engineer John

Blaskowski takes that

commitment to the next

level. John is a master

referee with the

Wisconsin Intercollegiate

Athletic Association, and

he recently officiated as

approximately 150

applications are received

for 7 football crew slots,

and around 700

applications are received

for a 15 crew slots each

for boys’ and girls’

basketball. According to

Deb Hauser, tournament

administrator for the

WIAA,

the stringent

qualifications mean only

the best of the best

officiate during

tournament play.

Steve Schultz, Mosaic

customer and owner of

the Village Dell & Wine

Shop in Rice Lake, is

John’s crew partner, and

he attests to John’s

professional demeanor

both on and off the court.

“John is a meticulous guy,

and because of it, his calls

are always clear. He’s

done a lot of mentoring

Internal Employee Newsletter

Page 2

Community Involvement

Tara provided a SmartSecure

demonstration for the Rice

Lake Kiwanis members on

Wednesday June 18th.

Events

If you are an NTCA Savings Plan participant (also known as the “401K Plan), you’ve already taken steps toward future

financial success. Did you know that to help you meet your investment goals the NTCA Savings Plan offers you a range of

options? You can select a mix of investment options that best suits your goals, time horizon, and risk tolerance. The 31

investment options available through the Plan include conservative, moderately conservative, and aggressive funds. A

complete description of the Plan’s investment options and their performance, as well as planning tools to help you

choose an appropriate mix, are available online at Fidelity NetBenefits.®

Get Started.

Create a secure account in Fidelity NetBenefits® Go to www.ntca.org/benefits and click on “Savings Plan Account

Inquiry”

In the NetBenefits® Log In box, click “Register Now”

Follow the implesteps to set up your online account

Determine How Much to Save.

Log on to NetBenefits® Tools & Learning—Get guidance, information and tools

Contribution Calculator

This calculator is designed to show you how you could potentially increase the value of your retirement plan account by

increasing the amount that you contribute from each paycheck.

Take-Home Pay Calculator

This calculator shows you how your paycheck might change if you ontribute more to your NTCA Savings Plan.

Make Sure You Are Saving Enough for Retirement.

Human Resources Update

to other officials,

including (third crew

member) Wayne Czyscon

of Cameron and me, and

we wouldn’t have been

able to progress as far

and as quickly as we have

without his support.”

Congrats to John –

Mosaic Telecom is proud

of your achievements!

Always the Right Call (continued from page 2)

NTCA Savings Plan

Issue 1 | June 23, 2014

Page 2

Log on to NetBenefits®

Tools & Learning—Get guidance, information and tools

Retirement Quick Check

This tool will help determine how much money you may need to save to meet your

retirement goals.

Plan for Your Savings Goals.

Log on to NetBenefits® Tools & Learning—Get guidance, information and t Planner

This tool will help you create an income planto help ensure you do not outlive your savings.

Select Your Plan Investments.

Log on to NetBenefits® Tools & Learning—Get guidance, information and tools

Portfolio Review

This tool provides an overview of your current investment mix and helps you create an action plan to align your portfolio

with your goals.

Learn More About Saving for Your Future. Log on to NetBenefits® Tools & Learning and tools —Get guidance,

information and tools

e-Learning

These workshops teach you the fundamentals about saving for retirement and are designed to focus on topics important to

you, provide access 24-7 and allow you to apply what you learn to your NTCA Savings Plan account.

Internal Employee Newsletter

Succeed with Leads

NTCA Savings Plan (continued from page 2)

Succeed with Leans continues to go well.

Thanks for all your help and participation.

Looking for a way to get more leads?

Volunteer for an upcoming event.

Did you also know that you

can change the percentage

you contribute to your

individual NTCA Saving

Plan account on a quarterly

basis? Changes can be

made January 1, April 1,

July 1 or October 1 of each

year. To make a change

please see Tammy Emerson

prior to any of those dates

to fill out the appropriate

paperwork.

Most of us sit in front of our computers, take advantage of a few minutes here and a few minutes there to get some

physical activity in. You won’t get an extensive work out this way, but you can avoid some of the ills that come from

sitting at a desk for too long: sore wrists, stiffness, even repetitive motion injuries.

No one wants to do a mile run or anything else that will get their work clothes sweaty, but these simple exercises can

keep your clothes neat and still get your heart rate up.

1. Toe raises. Lift your toes while keeping your heels firmly on the ground. While you can do this exercise standing, it

works very well while seated.

2. Leg extensions. While sitting in your chair, extend your right leg until it is level with your hip. Hold as long as you are

comfortable and then relax it. Alternate sides.

3. Shadow box. Stand up and take a couple of jabs at the air. (This could help relieve stress too :) )

4. Arm pump. Pump both of your arms over your head for 30 seconds. WHOOP WHOOP

5. Shoulder raises. Raise your shoulder to your ear, hold and then relax, Repeat, alternating shoulders.

Meet Your Co-worker

Lavone Lindblad Nearly every Mosaic

business customer who

calls into the Mosaic

office for service, billing,

or trouble questions

talks to Lavone Lindblad

at some point. Lavone is

a pillar for the business

sales and technical

groups, processing

service orders and

dispatching on the front

end and completing

final billing worksheets

for sales orders on the

back end.

Lavone has been in the

telecom business for

over thirty years,

starting in Chetek as an

employee of Northwest

Telephone, which was

eventually purchased by

PTI. Lavone has been at

Mosaic for 17 years,

working customer

service, collections,

business unit and plant.

Lavone is a Rice Lake

native, and she and her

husband of 40 years,

Rick, are long-time

residents of Chetek. Rick

is a semi-retired

contractor, and during

their marriage the two

have built seven homes

and moved nearly a

dozen times, all around

the Chetek area. As

Lavone jokes, “I should

teach people how to

pack, because I’m an

expert!”

When she’s not working,

Lavone enjoys

gardening, reading and

travelling, and she loves

spending time with her

children and

grandchildren. Her

daughter, Amber, is

married to Lee Jacobson

and lives near

Rochester, Minnesota,

with her two children,

Shawn (8 ½) and Mya (5

½). Her son, Josh, lives

with his wife Megan and

two daughters, Claire (6

½ ) and Grace (3), in

Altoona.

Health & Wellness Tips

Exercises you can do at your desk

Issue 1 | June 23, 2014

Internal Employee Newsletter

Recipe of the Week

Ingredients:

2 cans shredded chicken drained

1 cup ranch dressing

1 cup Frank’s Red Hot Sauce

2 (8 oz) package of cream cheese softened

4 cups shredded cheddar cheese

Puzzle of the Week

Buffalo Chicken Dip

Directions:

Mix all ingredients together in crock pot. Heat until warm. Stir in

shredded cheddar cheese. Serve with tortilla chips.

Recipe submitted by Hillary Cherry

Featured Service

What is Anti Virus+?

Employee Kudos

Nominations being accepted

Nominate a co-worker who you feel has done a great job and provide reasons why and we’ll include it in our employee

newsletter. Have you heard a customer mention that a co-worker did a great job? Let me know and I’ll include that in

the newsletter as well.

Email the information to me wboese@mosaictelecom.com

Real time protection against viruses, worms, spyware and other security threats.

Anti Virus+ provides comprehensive, automated protection for your PC, making Internet security effortless. Not only

does this software protect you from viruses worms, spyware and other security threats, it also includes parental controls,

content filtering and disk defragmentation to keep your computer not only protected but optimized. Assisted installa-

tion, simplified interface, state-of-the-art detection technology, and FREE 24/7 support make Anti Virus+ the ideal choice

for PC security. The cost to a customer for worry free computer protection is only $4.95 per month with a one time in-

stallation fee of $14.95

Issue 1 | June 23, 2014

Wishing you a very Happy Birthday to Rick Heil, Dale Nelson and Steve Jaeger

Congratulations on your 1 year anniversary Scott Behn and peter LeJeune

Birthdays and Anniversaries