MONTH OF INNOVATION 2013SERVICE DESIGN IN FRANCE 2013...@tallecchristoph / @utilisacteur / @uinfoshare

IN THE NEXT 40 MINUTESSUMMARY

ECONOMIC CONTEXT

CASE STUDIES

NEXT GOV CHALLENGES

PUBLIC SERVICES INNOVATION

PUBLIC SERVICES CITIZENS EXPECTATIONS

MilitarySchool + Education Solidarity+IngtegrationTOP 5 / 2013 Budget:

€

TOTAL BUDGET

204,27204,45204,7

201320142015

45,7 30,15 Research 25,64 13,17 Security11,16

LFI 2012 structure 2013 2013 2014 2015BILLIARD

FRANCEPUBLIC SECTORKEY FIGURES

source : http://www.economie.gouv.fr/files/projet-loi-finances-2013-plf-chiffres-cles.pdf

BILLION

CONTEXTBUDGET

INCOME SPENDING

HARD TO SUSTAINBUDGET

2012

€ 288

€ 366

BILLIONS BILLIONS

DEBTH REDUCTIONPREVISIONS

Prosent

CONTEXT

2013: 91,32014: 90,52015: 88.5

Millionspoint of GDP

source : http://www.gouvernement.fr/gouvernement/la-dette-publique-de-la-france-diminue

CONTEXTECONOMY GROWTH...

2013: 0,1%2014: 1,2%2015: 2%

Prosent

AN INCREDIBLE TASKFORCECIVIL SERVANTS.

Millions

5,2

AMBITIOUS MISSIONSPUBLIC SERVICES

SUPPORT THE TRANSFORMATION TO IMPROVE SERVICES AND CONTRIBUTE TO PUBLIC BUDGET EFFICIENCY, GOOD USE OF DIGITAL,

TRANSPARENCY OF PUBLIC ACTION, TERRITORIAL PRESENCE OF PUBLIC SERVICES, THE ASSOCIATION OF USERS AND AGENTS

IN THE QUALITY OF PUBLIC SERVICES

http://www.modernisation.gouv.fr/sgmap/missions/5-missions-au-service-dune-nouvelle-ambition-pour-laction-publique/

DGMAP ACTIONS

PREVISIONSTAX BURDENS

Prosent

2013: 46,32014: 46,52015: 46,7

Billion

PUBLIC SERVICESCITIZENS TOP PRIORITIESSTRONG EXPECTATIONSFROM CITIZENS

73%SOCIAL SYSTEM

70%ECONOMIC GROWTH

69%PURCHASING POWER

84%UNEMPLOYMENT

WHAT WETHINK IT’S THE MOST

IMPORTANT TO FOCUS ON!

http://www.lexpress.fr/actualite/politique/l-emploi-premiere-preoccupation-des-francais-pour-2013_1204631.html

UNEMPLOYMENTGENERAL FIGURES

April 2013

3,224 Million people unemployed (2013)

2013 2014

PUBLIC SERVICESTRUST AND SATISFACTION

http://www.action-publique.gouv.fr/attentes-des-francais-vis-a-vis-des-services-publics

OPTIMISTS FOR 2013

50%69%

CITIZEN SATISFACTION

11%THINK WE

ARE ON THE GOOD WAY

PUBLIC ACTION

PUBLIC SERVICES

PUBLIC SERVICESSATISFACTION BAROMETEREDITION 2011

http://www.modernisation.gouv.fr/fileadmin/Mes_fichiers/pdf/DGME_BAROMETRE_MARS2011.pdf

PUBLIC SERVICESFRENCH INNOVATIONSTAKEHOLDERS AND CASE STUDIES

AN OVERVIEW OF THE FRENCH INNOVATION GOV STRUCTURE

SGMAP / GENERAL SECRETARIATFOR THE MODERNIZATION OF PUBLIC ACTION /

LABORATOIRE DE L’INNOVATION PUBLIQUE (in 2013)REGIONAL INNOVATION AGENCIESDEPARTMENTAL INNOVATION LABS

CITY INNOVATION LABSAGENCIES

COMMUNITIES...

PUBLIC ACTION MODERNIZATION

INNOVATION CAPABILITIES

USER NEEDS

REDUCE

RESTORE

EFFICIENCY OF THE PUBLIC ACTION

TRUST CIVIL SERVANTS

GARANTY COHERENCE

START FROM CITIZENS

GOVERNMENT SPENDINGS

STAKEHOLDERS RESPONSABILITY

DGMAPTHE AXES

http://www.modernisation.gouv.fr/sgmap/missions/5-missions-au-service-dune-nouvelle-ambition-pour-laction-publique/index.html

PUBLIC ACTION INNOVATIONTOWARD A NATIONAL LABFUTURE PUBLIC INNOVATION LABORATORY AUTOMN 2013 TO BE PART OF DGMAP(INSPIRED BY MINDLAB DK)

A SMALL UNIT (5) OF SOCIOLOGISTS, ANTHROPOLOGISTS AND DESIGNERS

DUE AUTOMN 2013 THIS LAB WILL CONTRIBUTE TO EVALUATE PUBLIC POLICIES,

MAKE USER CENTRED SIMPLIFICATION AND REFORM PROPOSALS

http://www.lesechos.fr/economie-politique/france/actu/0202576168074-la-france-veut-se-doter-d-un-labora-

MINISTRY OF DEFENSE A CULTURE OF INNOVATION

CHILLED SPLINT DESIGNED BY SOLDIERS

http://www.pixelcreation.fr/nc/galerie/voir/observeur_du_design_11/observeur_du_design_11/observeur_design_11_r_attelle_marine_nationale/

MINISTRY OF DEFENSEFIGURES

Percent

50 30

15

5

WHO ARE THE INNOVATORS OF THE MINISTRY OF DEFENCE ?

NON COMMISSIONED OFFICEROFFICERSCIVILIANSTHE RANK

PRODUCT SERVICE PROCESS ORGANIZATION

MINISTRY OF DEFENSEFIGURES

IN THE ARMY, INNOVATIVE IDEASFROM THE SOLDIERS INCLUDE:

TRAINING

1200

1500

EQUIPMENT AND MAINTENANCE

TRANSMISSIONS & ASSISTANCE TO THE COMMANDADMINISTRATION

14

20

34

32

ETALABNATIONAL LEVELTHE FRENCH INTERMINISTRYOPEN DATA MISSION (PART OF SGMAP)

http://www.etalab.gouv.fr/article-etalab-lance-le-processus-de-codesign-de-la-plateforme-data-gouv-fr-116972785.html http://www.etalab.gouv.fr/pages/licence-ouverte-open-licence-5899923.html

CO CREATION WORKSHOPWITH THE COMMUNITIES

CO CREATION WORKSHOPWITH THE COMMUNITIESPLATFORM V1 PLATFORM V2USER

CENTRED

2011 2012 2013

OPEN DATAMAP OF INITIATIVESOPEN DATA:NATIONALREGIONALLOCAL LEVELS

http://libertic.files.wordpress.com/2012/01/carte-france-open-data-v4.png

OPEN DATAKEY DRIVER IN PUBLIC SERVICE INNOVATION

PACA REGION

REGIONAL - EUROPEAN LEVEL HOMER PROJECT / FING - DO THANK

http://www.homerproject.eu/http://opendata.regionpaca.fr/objectifs.html

ENERGY

DATADATADATADATADATA

ENVIRONMENTAL AGRICULTURE TOURISM CULTURAL HERITAGE

OPEN DATA & SERVICE DESIGNIMAGINING NEW SERVICESREGIONAL + TRANSPORT DATASNCF + PACA REGIONJUNE21+ SERVICE DESIGN METHODOLOGIES & WORKSHOPBY UTILISACTEUR

DESIGNERSDEVELOPERSURBANISTS

...

CREATIVE COMMUNITY

2 DAYSWORK MARATHON

TO DEVELOPSERVICES

HACKATHON

CREATING NEW SERVICES THROUGH DATA

MASH UP

DATA

TRANSPORT

DATA

ENERGY

DATA

DATA

DATA

DATA

DATA

ENVIRONMENTAL

AGRICULTURE

TOURISM

CULTURAL HERITAGE

HALF DAYSERVICE DESIGN: STORYTELLING &

FAST PROTOTYPING

DATACAMP

27è RÉGION / RESIDENCIES“TERRITORIES IN RESIDENCY”METHODOLOGY : IMMERSION OF A PLURIDISCIPLINARY TEAM IN A GIVEN PUBLIC EQUIPMENT OR SPACE FOR PARTICIPATIVE AND CO-CREATION APPROACH

CASE STUDY

EDUCATIONTHE SCHOOL SAMPLER REGIONAL TO LOCAL LEVELTeam / Institutions : Nord-Pas de Calais Region (Sylvain Petit), Champagne- Ardenne Region (Julien Noirvache). Design : la 27e Région (Stéphane Vincent, Romain Thévenet) ; SDS (François Jégou).

VAL D’OISEINNOVATION MISSION AND REGIONAL LAB

“mission innovation”

REGIONALINNOVATION LAB

IN HOUSE INNOVATION TEAM LAB

1 1

DEFINITION

OF POLICIES AND STRATEGIC DIRECTIONS OF THE REGIONAL COUNCIL

CONTRIBUTE TO

IMPLEMENTATION EVALUATIONS

AGEINGSENIOR TOURISMTHE OTHER HOUSEAPCI + YELLOW WINDOW

http://www.apci.asso.fr/?p=8782

TOURISM IN THE BRIE REGION BY SERVICE DESIGN

ADRESSING SPECIFIC NEEDS FROM SENIORS

PROGRAMSERVICE DESIGN + LOCAL DEMOCRACY + DIGITALREGIONAL TO LOCALFING / INNOVATIONS DEMOCRATIC /UTILISACTEUR

source: www.innovationsdemocratic.org

DESIGN IN PUBLIC SECTORWHERE ?EUROPEAN INSIGHTS

image 2 source : p31 http://www.designcouncil.org.uk/Documents/Documents/OurWork/Insight/Government%20reports/DC_Restarting_Britain_2_report.pdfimage 1 the design in public sector ladder , source : http://www.designcouncil.org.uk/our-work/Insight/Policy/Design-for-public-good/

WHAT’S NEXT ?A SWITCH

FROM A FUNCTION OF INNOVATION WITHIN THE ADMINISTRATION TO A CULTURE OF INNOVATION...

THINKING AND ALLOWING A CULTURE OF INNOVATION WITHIN THE GOVERNMENT

INNOVATION IN PUBLIC SECTORTOWARD A SHARED CULTURE OF INNOVATION

SOONUPCOMING OPPORTUNITIES AND CHALLENGES

TOWARD NEW PUBLIC SERVICES LANDSCAPES ?PUBLIC / PRIVATE / ACCROSS BORDERS / POWER TO PEOPLE ?

INNOVATION AT THE BORDERS ?

HEALTH

SEQUENCING DNA FROM ABROAD

3D GUN PRINTINGSCHOOL

EDUCATION DEFENSE

NEW STAKEHOLDERS ?COLLABORATIVE CONSUMPTION

GOVJAMPARIS x GOVJAMCANBERRADISTRIBUTED INNOVATIONJOIN THE FR-OZ TEAM !

Announcing govjamparis x govjamcanberra : http://www.rslnmag.fr/post/2013/05/06/Le-design-de-service-au-coeur-du-Govjam-Camp.aspx join the jam :http://canberragovjam.eventbrite.com.au/ - more info on the govjam Canberra : http://paramodic.com.au/events/2013/6/4/global-govjam /http://www.govjam.org/

THANK YOU !@tallecchristoph / @utilisacteur

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