monitor citrix in 3d to deliver a great user experience

PresenterBala Vaidhinathan | CTO | eG Innovations

Monitoring Citrix in 3D | A Must for Delivering A Great User Experience

April 13th 2016 | 2:00 pm to 3:00 pm EST

Citrix Ready Technical Webinar with eG Innovations

© eG Innovations, Inc | www.eginnovations.com

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Agenda & Presenter

Bala VaidhinathanCTO, eG [email protected]

• About eG Innovations

• Success with Citrix

• eG Enterprise Universal Insight

–Reach, Depth and Speed

–Better User Experience

• Live Demonstration

• Q & A


About eG Innovations


About eG Innovations

eG Innovations is dedicated to helping businesses across the globe transform IT services delivery into a competitive advantage and a center for productivity, growth and profit.


Citrix Performance Management


Audience Poll

What are the biggest performance management challenges you face?

User Experience Issues

Takes too long to troubleshoot problems

Unable to find out root cause of issues

Reactive as opposed to Pro-active

Help Desk escalates too many issues

Silo-based Views Don’t Cut It!


eG Enterprise


A Real-World Example

08:00User to the helpdesk – “my application access is very slow. I am not able to work properly.”

8:00AM

Helpdesk

We will get on it

right away!


What Follows … Citrix Director / EdgeSight

VMware VCOPS - Virtual

Task Manager - Windows

Event Viewer - Windows

EMC Ionix - Storage Cisco UCS Manager - Hardware

CiscoWorks - Network


A Real-World Example

08:00 Helpdesk receives a call that application access is slow

09:00Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.

11:00The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist.

12:00The Citrix admin decides to reboot the server but the problem persists even after the reboot.

13:00The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators .

17:00 After hours of troubleshooting, the problem is identified in the VMware tier!

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Real-World Example - Revisited

06:30The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet.

6:30AM

Helpdesk

This looks odd. Let’s get to the bottom of this before users start calling …


&


WhoWhat

Citrix Performance Management

How

Profile Management

SharefileControl

DeviceManager

CitrixPerformance Management Citrix performance management

must cover the non-Citrix tiers as well.


eG Enterprise: Unified Performance Management for Citrix

Unified Performance Management Goes Far Beyond Traditional

Monitoring:

REACH across the infrastructure

DEPTH throughout each stack

SPEED to resolution, through automated

correlation and diagnosis


Common issues – How can eG Help?

Common Performance Challenges

1. User experience issues – can the helpdesk help without escalation?

2. Citrix logon is slow – why?

3. Citrix is slow – It is Citrix’s problem – really?

4. My browser is slow – Citrix is not working ?

5. Printer issues/User Profile issues?


&


Resources to Help You

More details

http://www.eginnovations.com/freetrial

Send an Email

[email protected]

Call Us +1 (866) 526 6700

monitor citrix in 3d to deliver a great user experience

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