MOHAMMED MARZOUK ABD ALFATTAHUAE Address: 41 B St, Al Rigga Road, Behind ADCB Bank, Deira, Dubai, UAEEgypt Address: 23 Tahreer St, Dokki, Giza, EgyptUAE Mobile: (009715)4327-3693Egypt Mobil: (002012) 2221-6389E-mail: mohamed.marzok@outlook.comLinkedIn: https://www.linkedin.com/in/mohammed-marzouk-3359b113Skype ID: mohamed.marzouk777

O B J E C T I V E

Seeking a challenging position in the field of HR at a progressive organization in which I can fully demonstrate and enrich my skills, abilities and experience that was gained through numerous exposures to different areas in Business Enterprises.

E D U C A T I O N1999-2001

Sharjah American International School Sharjah, U.A.E

2001-2005 Tanta University Algharbia, Egypt Faculty of Commerce, Accounting Dept.

S K I L L S

Computer Skills:Excellent Knowledge of MS Office Applications and InternetVery Good Knowledge of IT support and infrastructure Excellent Knowledge of Data entry ,Typing (45WPM) and Technical writing Good knowledge using SAP & ORACLE ( HRIS )

Language Skills:Native Language Arabic.Fluent English

Labor law and Local Regulations:Egypt : Labor Law , Governmental Social and Medical Insurance : Excellent knowledgeUAE : Labor Law ,Work Permits and Immigration process : Very Good knowledge

T R A I N I N G A N D C O U R C E S

Jan 2016 – Feb 2016 Successfully accomplished Internal Audit Certification provided by OMM

Certification Program included   

Internal Management System Standards and Procedures of ISO 9001 , ISO 14001 and ISO 18001 Internal Audit Techniques Opening and Closing Protocols Risk Assessments

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Audit Criteria and Objective Evidences Audit Reports and Documentations

Nov2013 – Dec 2014 MINI MBA in Human Resource Management provided by Knowledge Academy - Egypt Program included   

Human Resource Planning Training and Development Performance Appraisal Compensation and Benefits Recruitment and Selection Organizational Behaviors Business Finance

April2010 – July 2010 Successfully finalized Human Resources Professional (PHR) certification provided by HR Certification Institute (HRCI) -Virginia US. Program included   

Strategic Management Recruitment Workforce Planning Training and Development Compensation and Benefits Egyptian Labor Laws Performance Appraisal

May 2009 Attended the Determining Goals course presented by Dr.Ebrahim Elfeky in cooperation with Canadian Training Center of Human Development

July 1-July 5, 2007 Successfully accomplished the English Speaking Customer Service Representative course ( ESCS), under the auspices of (FGF) provided by Ahlan Contact Center

May 6-June 7, 2007    Successfully finished Graduate Resource Program ( GRP) in Customer Service and Human Resource track provided by Dale Carnegie

Training (DCT) and Westwood for Training and HR Development (WTHD) Course included   

World Class Customer Service and Proposal Writing Negotiation and Complaints CRM System (ACT Program) Communication Skills and Code of Ethics HR Principles

Jan 20-Apr 26, 2007 Basic Business Skills Acquisition ( BBSA) sponsored by the Future Generation Foundation ( FGF) Training included

Developed Language and Computer skills Enhanced presentation & project development skills Acquired basic business skills including: marketing, sales, banking,

accounting, business correspondence and report writing.

Jan15-May23, 2006 (A+) International certificate from "CompTIA"-USA Sponsored by IBM and MCIT

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WORK EXPERIENCE

HR Advisor (Senior HR Executive)TNT EXPRESS URL: http://www.tnt.com April, 2015 – to present

Recruitment and Selection:•Manage end-to-end talent acquisition processes for sourcing best talents from diverse sources after

identification of manpower requirements in consultation with heads of different functional and operational areas , Publishing / supporting internal and external advertisements, receive and band applications, telephone screening, short list CVs and conduct initial interviews in ongoing basis.

•Build mutually beneficial strategic alliances with sourcing channels and service providers to replenish candidate pipeline based on market condition, existing employees, and current / projected business needs aligned with continuously search for cost effective methods to measure and control recruitment expenses through develop creative recruitment strategies.

•Identify and employ appropriate assessment tools and methodology to ensure precise benchmarking of candidates against the technical and behavioral competencies and ‘cultural fit’ requirements of each position, this comprises of utilizing selection techniques such as competency based interviews, psychometric testing, etc.

•Conduct regular follow-up with managers to determine the effectiveness of  recruiting plans and implementation.

•Prepare, discuss, and negotiate compensations and Job offers with selected candidates considering the company pay structures and manpower budget.

•Conduct Background Checks such as Pre-Employment Checks, Personal & Reference Checks and Denied Party Checks.

•Create and develop onboarding and induction programs guidelines and work with country managers to ensure best-in-class programs including health and safety induction along with portray the organization as the best place to work at all times.

Personnel, Compensation and Benefits•Maintain pay plan by conducting periodic pay surveys through utilizing (Hay) surveys; Carry out

position evaluations, job classifications ( Job grade / Job family ), update and develop role profiles on real time basis; Assessing the budgetary impact of compensation decisions and providing oversight of compliance with regulations and labor laws.

•Ensure compensation and benefits plans are cost-effective, competitive taking into consideration internal and external equity.

•Administer, verify and maintain accurate and up-to-date records and formalities of all payroll related transactions (new joiners, transfers, resignations, overtime, taxes, benefits, bonuses, deductions, additions, etc.), and reflect the related financial transactions in monthly payroll reports.

•Reconcile payroll prior to transmission and validate confirmed reports.•Pay employees by directing the production and issuance of paychecks, salary slips and electronic

transfers to bank accounts.

•Provide high quality and professional HR personnel services through supporting and monitoring HR related documentations ,records and benefits programs such as life and health insurances,

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vacations, sickness, Personnel files along with report operational efficiency measures  and educate line managers on appropriate policies and procedures to drive improved performance.

•Develop HR templates and prepare all HR related correspondence, including and not limited to salary certificates, Visa letters, bank letters etc. in a timely & accurate manner.

Reporting, Budgeting and projects•Proactively support in designing and implementing the delivery of complex HR projects cross-

functionally in alignment with strategic goals; manage change and resourcing.

•Initiate the Manpower planning cycle and prepare for budgeting exercise according to the organization’s overall directions, department’s business plans & objectives.

•Develop, analyze and maintain and enhance KPIs and HR data reporting structures and processes in order to provide management with clear, concise information to enable adequate decision-making such as Attrition / headcount Report, Absenteeism, Business Hours, Recruitment KPI, Vacation Consumption Efficiently, Weekly Productivity report, .etc.

•Analyse and report relevant Compensation and Benefits information to management within own area of responsibility to ensure timely and accurate information is provided to all stakeholders and to identify potential improvements of any C&B related activity.

•Participate the compensation and benefits budget, including the regular monitoring, reporting and adjusting of the budget aligned with developing ad hoc financial and operational reports as needed.

Performance Management •Assist management in identifying and setting out clear objectives for employees in relation to

annual appraisals to monitor and support the performance management of the organization.

•Prepare performance evaluation and appraisal reports of direct reports to assess subordinates productivity and progress and identify training needs of team members to improve efficiency and ensure conformity with standard procedures and practices.  

•Manage assessment of probation period for newly hired employees in line with direct managers.

Organizational Development•Initiate, Review and update HR Policies & procedures to ensure that they are relevant to business

requirement and as per best market practice such as Pre-Boarding / On-Boarding / Off-Boarding Policies, Attendance /working hours / leaves policies.

•Implement organization wide employee satisfaction and engagement surveys for talent retention, identification of issues at departmental, team and individual levels, evaluation of change initiatives implemented and identify areas of concern which require attention for improvement.

•Implement succession plans and retention strategies for key talents. Develop and execute a learning and development plan for those key talents that equips individuals with necessary skills. 

•Conducting Exit Interviews & Analysis of negative trends.

Employees Engagement and Relations•Facilitate timely resolution of employee issues. Ensure discipline, grievance resolution &

counseling is in line with the organization’s philosophy. 

•Work closely with management and employees to improve work relationships, build morale, increase productivity and retention by initiating for activities of reward management programs, celebrating employee of the month and liaise with departments and compile data for success stories.

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Internal Audit activities•Conduct Compliance Awareness sessions for all employees.

•Participate in bi-annual internal audits and action improvement items identified as part of an ongoing continuous improvement plan.

•Identify, collect and prepare Audit Criteria, Audit Checklist, Risk/Impact Assessment and Corrective action reports as per standards and procedures of ISO 9001 (Quality Management System ); ISO 14001 (Environmental Management System) – ISO (Occupational Health & Safety Management System).

Training and Development•Enhancing overall productivity of team by identifying and performing development and training

needs analysis (TNA) within the organization through job analysis, appraisal schemes and regular consultation with managers.  

•Ensure the quality and effectiveness of training delivery by designing and applying evaluation techniques such as 360 feedback analysis and proficiency testing methods.

•Initiate and develop effective business relationships with key Training Providers.

•Involve in training annual plan and budget forecast creation and implementation.

•Support regional execution of Learning Management System (LMS).

TD Achievements:•Created some initiatives such as :

o Social Insurance Cost Deductiono Transfer outsourcing employees to FTEs

•New Attendance System Project (Fingerprint): including weekly attendance tracking reports, worked hours, absenteeism and overtime.

•Zero Recruitment cost in 2015•Creating HR Policies from scratch ( Pre/On-boarding , Attendance &Working Hours ,Off-boarding)

HR ExecutiveNovartis Pharma Egypt S.A.EURL: http://www.novartis.com.eg/April, 2012 – to April 2015

Recruitment Functions:•Coordinate with recruitment staff to achieve yearly manpower plan by assisting in CVs screening

and determining hiring cut-off dates in accordance to monthly manpower plan and payroll monthly schedules on HR Shared Services.

•Conduct exit interviews and summarize the results along with analyzing turnover ratios.

Personnel Functions•Carry over hiring and on-boarding process including the following :

o Follow up employees credentialso Coordinate with medical insurance company for an employee medical checkup.o Prepare governmental documents in regard to social insurance.o Draft employment contracts.o Conduct orientation programso Liaise with different parties and create E-shopping cards on SAP to support smooth

delivery necessary work tools to employees such as business cards , Laptops , office disk , stationery .etc.

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•Frequently communicate with medical and life insurance companies regarding employees' issues.

•Handle and support all off-boarding processes for terminated or resigned employees through Clearance procedures, finalize governmental documents. Issuance certificate of experience, memos for remaining financial settlements.

•Prepare yearly form.2 in coordination with social insurance authority.

•Handle staff grievances and disciplinary issues and provide appropriate guidance to employees and managers in line with the HR policies and procedures.

•Maintain and review employees' records and files to ensure compliance with Egyptian labor laws.

•Draft and follow up contract renewals for all departments.

•Track employees Attendance, absenteeism and Vacations in weekly/monthly basis and maintain frequent supports and administration to HR systems.

•Provide high level HR support to employees though prompt comply to their personnel requests such as ,issue HR letters (Banking, embassies, license renewals, ID application...etc).

Compensation and Benefits:•Handle payroll activities regarding the following:

o Review and calculate monthly payroll transactions (overtime, allowances, deductions ...etc.).

o Yearly Special increments.o Salary adjustments.

•Prepare annual salary taxation reconciliation •Verify and calculate overtime reports, meals and transportation allowance and ensure full

compliance with Novartis compensation and benefits guidelines.•Coordinate with finance Dept., HR Share Service and functional Depts. monthly payroll cut-off

dates.•Participate in implementing Rewarding and Recognition systems.

Performance Management Functions:•Monitor new comers' probation period by assessing their performance in coordination with direct

managers.•Assist employees in preparing yearly performance appraisals.

HR Support and Development:•Assist in development and maintenance of HR policies and procedures in accordance to the

Novartis's overall goals.•Participate in issue Novartis Employee Handbook.•Prepare monthly HR Presentations.•Monitor employees’ database to ensure data validity, completeness and accuracy.•Prepare and develop the company’s organization chart.•Update and maintain employees' Role Profiles.

HR Analysis and Reporting:•Prepare monthly analytical reports such as :

o Overtime Cost/Hours Analysis.o Vacations Consumption Efficiency Report.o Productivity Reports.o Worked Hours/Shortage Reports.o Ad hoc /Absenteeism Report.o Headcount Analysis Report.o Third party Reports.

Administrative Functions:•Cooperate with HR team in executing several of administrative functions in efficient manner.

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TD Achievements:•Issue monthly HR Newsletters.•Handle migration process of HR database from HRIS to HR Shared Services ( SAP ).•Create On-Boarding and Off-Boarding workflow , process and procedures.•Cafeteria Plan Rewarding System.•Generate Sick Leave Tracking System.•Generate Vacation -Salary Deduction System.•Create HR Information Management Procedures.•Upgrade Site Security Access Control, IBM Attendance System and employees' access IDs.•Support HR Database Project.•Improve HR processes and documentations of third party.

Senior HR Generalist ExxonMobil S.A.E URL: http://www.exxonmobil.com/corporate/ Sep, 2009 – to Mar, 2012 Administration Functions

•Handle day-to-day secretarial duties such as correspondence, filing...etc.•Prepare regional presentations for Plant Manager and Technical managers that aligned with data

gathering and analyzing complex technical and operational information.•Provide monthly reports to upper management and global that consists of complex and technical

data.•Review, analyze and verify all plant monthly expenses through extracting expenditure reports from

SAP and ensure that all expenses are allocated accurately as per the OPEX budget (Cost Center / Cost Element) aligned with advice management of opportunities for cost reductions.

•Administer purchasing activities and office supplies. •Follow up payment of all utilities bills.

HR Functions:•Observe daily attendance along with issuing weekly absenteeism reports.•Provide monthly analytical reports in regard to :

o vacation entitlements and outstanding vacation balances aligned with analyze vacation consumption efficiency and perform like-to-like analysis reports

o Overtime, headcount and HR related data.o Training Efficiency Analysis

•Act as ISO coordinator and focal point for auditing visits pertaining :o OIMS - Personnel Management and Trainingo OIMS - Documentation & Records

•Generate monthly payroll aligned with reviewing and calculating overtime , deductions and allowances in compliance with Egyptian labor law

•Handle all HR announcements and HR letters•Implement all recruitment life-cycle to fulfill employment requests in different functions.•Develop organization working instructions•Prepare yearly training plans, training requirements and training needs and monthly report and

analyze training fulfillment. •Communicate effectively and maintain high level of HR support at all time with over 100

employees (blue-white collars) on daily basis.•Coordinate with HR outsourcing companies pertaining social insurance, banking cards, hiring and

resignation documentation.•Monthly meeting demonstrating Year-To-Date of all HR activities with providing analytical

information in different aspects eg. Productivity, overtime, attrition, Business Hours. •Prepares and develops the company’s organization chart, job descriptions and documentation

process. TD Achievements:

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•Overtime Reduction•Expenses Allocation System•Attendance Tracking and Reporting System•Operational Cost Reduction Initiatives•Develop the process and procedures of Documentation & Records System

HR Generalist & Administration AssistantBlueBridge Technologies GmbH URL: http://www.bluebridge.net Jan, 2008 – Sep 2009

Administration Functions:•Performed varied secretarial duties such as photocopying, collating reports, report typing,

receiving/sending faxes. •Prepared and generated routine correspondence, letters, memoranda, forms, reports & other

documents •Handled incoming and outgoing calls promptly & efficiently. •Managed meetings, including scheduling, agendas and refreshments.•Acted as first point of contact for all visitors and coordinate minute of meetings and prepared for

required hospitality.•Performed specific research/investigation into operational issues .•Oversee the provision of general office services, including all stationery, Laptops, computer

accessories, etc.•Prioritized and handled payments of all incoming invoices and bills •Analyzed monthly expenses verses planned budget.•Managed Petty Cash & submitted Monthly Petty Cash Statements. •Handled Egypt branch relocation process from A to Z. and report the outcomes. •Met frequently with Managers to understand specific requirements of financial issues.

H.R Functions:

Recruitment •Independently handled the whole recruitment process starting from receiving and identifying

employment request from department heads then go through placing job announcements, Screening, filtering, classifying all incoming CVs and shortlisted them to considered Department heads for final review then inviting shortlisted candidates by Emails and Telephone calls for potential test and interviews.

•Conducted preliminary HR interviews with candidates. •Responsible for the development and implementation of effective recruiting strategies in order to

attract, recruit and select highly qualified candidates for the company aligned with giving a professional image to the market.

•Innovated, recommended new smart recruitment channels to gain highly calibers candidates in cost effective means and in timely manner.

•Generated and maintained adequate pool of candidates for any urgent hiring request. •Going through the hiring stage by sending job offers to the selected candidates, negotiating the

offers and starting dates. •Developed and maintained relationship with employment agencies, universities and other

recruitment sources.

Personnel •Followed up hiring and resignation procedures and effectively managed the administrative

requirements for employees' social insurance as well as ensuring the company’s regulations are implemented and in full compliance with the Egyptian labor law.

•Drafted employment contracts for newly hired staff.•Followed up attendance of employees.•Issued HR letters, Salary Slip Certificates, Certificates of Experience. •Responsible for planning and executing medical insurance.

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•Dealt with all banking transactions and Automated payroll. • Issued ATMs and Credit Cards in coordination with our Bank.

Communication & Social Activities:•Created and implement new social and gathering activities inside and outside the company to

sustain healthy and Friendly working environment as a part employee retention stratigies.

Training & Development •Identifying training and development needs along with prepare yearly training plan.•Designed and developed training and development programs based on both the company’s and the

individuals' needs and consider the costs of planned programs and keeping within budgets.•Communicated and negotiated with training providers to collect their proposals for prospective

training milestones.

Performance Management •Prepared “Job Analysis” that includes the job descriptions and job specifications for each position

within the company.•Developed and executed compensation and benefits strategy, which includes salary surveys, salary

structures, job leveling and cafeteria plan initiative.•Analyzing turnover information ,compilation of exit interviews and Career Evaluation Survey.

Recruitment Specialist Resource Professionals HR and Management ConsultancyURL: http://www.rp-egypt.com/July-Dec, 2007

•Constantly communicated via email with our staff and clients.•Sourced the best candidates for different jobs using the Internet and RP's proprietary database.•Used the Internet to advertise job opportunities.•Conducted initial interviews for expanded workshops. •Worked in a group for accomplishing outstanding jobs according to signed and non signed

contracts and for potential new requests to rapidly cover reflected jobs and perfectly respond for frequent feedbacks.

•Used both the Internet and RP's database to identify candidates for specific job opportunities.•Developed and maintained an active list of available candidates.•Acted as the primary contact for those seeking to make appointments.•Managed routine enquiries and referred those that are appropriate to person responsible as

required.•Formulated a variety of correspondence including that of a sensitive nature, transcribe

correspondence, minutes of meetings, committee formation orders and assured distribution as required.

•Tracked and reviewed business resulting from committee minutes and submitted for further reviews and actions.

Customer Service and Admin AssistantBetter Business Company URL: http://www.betterbusinessco.com/ Aug, 2005 - Jan 2006

•Provided information to customer and facilitated the resolution of customer's complaints and queries, Established and managed customer's account.

•Supervised temporary employees engaged in customer service •Assisted the management in performing numerous of tasks in more than one department such as

data entry, presentations, schedules and conducting and coordinating for HR and technical interviews.

•Developed meeting agenda and record minutes of a meeting.•Delegated and prioritized workflow and supervised data gathering for ad hoc reports.

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•Ensured customer requests are handled professionally and efficiently to maintain the level of customer satisfaction.

•Ensured service and quality complaints are dealt with in a timely and consistent manner to customers’ expectations while balancing needs of the company.

•Ensured accuracy in the customer database so that all departments can use it confidently to improve the value of service offered to our customers.

•Supported growth and maintenance of the customer base, with both inbound and outbound calls

I N T E R E S T S & M E M B E R S H I P Football,

Traveling, Running, Swimming and Fishing

Volunteer in YALLA WORK –NGO

Face book Group Owner (Support society in job related issues and career path advisory)https://www.facebook.com/groups/514320975411489/

P E R S O N A L I N F O R M A T I O N

Date of Birth: 23/10/1983 Place of Birth: Sharjah, U.A.E Marital Status: Single Military Status: Exempted

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