module two: principles of critical incident peer support critical incident peer support for law...
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Module Two: Principles of Critical Incident Peer Support
Critical Incident Peer Support for Law Enforcement
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Learning Objectives
The participant will be able to identify the main principles of critical incident peer support.
Participant will be able to:▫ Explain why peer support is important. ▫ Describe the main functions of a peer supporter.▫ Identify the characteristics of an effective peer
supporter.▫ Identify the key responsibilities of a peer supporter.▫ Examine the peer support member selection process.▫ Discuss model peer support programs.
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Module Overview
What is critical incident peer support (CIPS)? Why peer support? Goal of CIPS History of peer support Characteristics of peer supporters Basic peer supporter skills Intervention skills Peer support responsibilities Model peer support programs
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Module Two Introduction Video
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What Is Critical Incident Peer Support?
A formal system in which peers are specially selected and trained to provide a first line of assistance and basic crisis intervention to fellow officers.
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What Peer Supporters Do
Complement services provided by outside professionals
Expand available resources
Offer a choice to personnel who want to talk to someone who has “been there”
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Why Peer Support?
Helps to overcome problems before they impact performance
Benefits:▫ Increased productivity▫ Positive effect on morale▫ Decreased absenteeism▫ Accident reduction▫ Cost effective
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Why Peer Support?
Traditional police culture: only an officer can understand another officer.
Those who sought the help of mental health professionals were seen as non-resilient.
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Goals of CIPS
Information and knowledge Symptom relief Insight and understanding Normalized perspective Reduced helplessness,
hopelessness, and isolation
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History of Peer Support
• First peer counselors: mid-1950s, Boston, New York City, and Chicago Police Departments used peer support to deal with problems of alcoholism
• 1970s and 1980s, many departments began to develop peer-counseling programs
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Characteristics of Peer Supporters
Trustworthiness Take a passive role Make a good first
impression Accept people Able to give support Sense of humor Openly friendly Emotionally stable Tolerant
Able to accept not being accepted
Non-aggressive Do not use people to
show power Respect for other
cultures Non-judgmental High sense of ethics–
professional attitude
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Basic Peer Support Skills
Demonstrate effective communication skills
Recognize major disorders/diseases
Recognize critical incident stress
Know when to refer peers
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Intervention Skills
Professional identification Commitment Objectivity Tolerance Support Confidentiality Availability Patience Knowledge of legal/interpersonal
requirements
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Four Assumptions of CIPS Programs
Officers are normal people working in an extraordinary profession.
Peer counselors have more credibility. Early intervention is the best prevention of
PTSD. Peer counselors should be available 24
hours a day, 365 days a year.
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Peer Support Responsibilities
Volunteer, on or off duty Respond at any hour Maintain confidentiality Complete required forms
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Peer Support Responsibilities
A peer supporter’s primary function is to:▫ Listen▫ Assess▫ Refer
Never a replacement for professional care
Peer Support Member Selection
We look for a peer support member who has:▫ Ability to demonstrate empathy and sensitivity to
others’ needs▫ Good observational and listening skills▫ Prior successful personal experience dealing with
crisis situations
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Practical Exercise
Identify basic principles of peer support▫ Divide into groups of four to five to discuss the
scenario described in your Student Guide.▫ You will have 20 minutes to complete the group
discussion and return to the class.▫ Identify the necessary characteristics, skills, and
responsibilities of a peer supporter that would be relevant to these scenarios.
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Model Peer Support Programs
• Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF)• Cop 2 Cop (New Jersey and New York)• Federal Bureau of Investigation (FBI)• Federal Law Enforcement Training Center• National Fraternal Order of Police• New Jersey Attorney General’s Office and State Police• New York City Police Organization Providing Peer Assistance
(POPPA)• Oklahoma City: Critical Incident Workshops• U.S. Marshals Service• U.S. Secret Service• World Trade Center—Rescuer Support Victim Program
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ATF
Community-based outreach program Ombudsman services provide services to:
▫ Family members of bureau employees▫ Employees of state and local agencies as well as their
families who have experienced critical incidents
Program has four components:▫ Peer responders▫ Mental health professionals▫ Chaplains▫ Trainers
Program Publication
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Cop 2 Cop
Suicide prevention and mental health support 24-hour hotline for law enforcement officers
Offered through the Department of Human Services in the State of New Jersey
Program has four components:▫ Peer and clinical support services▫ Clinical assessments▫ Referrals▫ Critical incident stress management
Cop 2 Cop Web site
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FBI
Stress management program for employees and their families
Employee Assistance Unit started in 1993 Program offers:
▫ Critical incident stress management▫ Peer support/post-critical incident seminars
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Federal Law Enforcement Training Center
Stress preventative program for students, staff, and families
Program offers:▫ Guidance on issues encountered while a student▫ Support to officers who have been involved in critical
incidents
Peer Support Program Web site
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National Fraternal Order of Police
Critical Incident Stress Management Program for emergency service workers
Program offers: ▫ “Services that mitigate or lessen the impact of the
effects of critical incidents and accelerate the recovery following a traumatic event”
FOP Web site
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NJ Attorney General’s Office and State Police
Critical Incident Stress Response Program serving high risk rescuers
Program offers:▫ Statewide customized critical incident stress response
for first responders▫ Peer support and rescuer expertise
New Jersey Disaster Critical Incident Stress Response (NJDCISR) Web site
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Police Organization Providing Peer Assistance
Peer assistance program serving police officers and their families
Program offers:▫ Confidential, safe, and supportive environment to help
officers and their families cope with the stresses of the job
▫ Support for marital issues, substance abuse, suicide, and psychological disorders
POPPA Web site
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Oklahoma City: Critical Incident Workshops
Critical incident workshops for rescue personnel, survivors, volunteers, and family members
Program offered:▫ 70 workshops, using a 4-day format▫ Intervention teams
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U.S. Marshals Service
Critical Incident Response Team (CIRT) services for personnel and their families
Program offers:▫ Incident-specific counseling▫ Employee assistance
U.S. Marshals Service Web site
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U.S. Secret Service
Critical Incident Peer Support Team for new agents and uniformed officers offered through the Employee Assistance Program (EAP)
Program offers:▫ Crisis intervention and crisis debriefings▫ Precrisis education seminars
EAP Web site
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World Trade Center—Rescuer Support Victim Program
Intervention services for law enforcement, firefighters, and emergency medical personnel
Program offered:▫ Crisis intervention hotline help▫ Crisis intervention training program▫ Clinical intervention services
WTC-RSVP Web site
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Review—Check on Learning
Why is peer support important? What are the main functions of a peer
supporter? What are characteristics of an effective peer
supporter? What are the key responsibilities of a peer
supporter? What can you and your agency learn from other
peer support programs?