module 3 (fault diagnose & resolved steps)
TRANSCRIPT
Faults Rectification Faults Rectification Faults Diagnosing Faults Diagnosing
Resolved Steps Resolved Steps
TRANNING MODULE 3TRANNING MODULE 3
TOOL BAG
According to check list check your tools bag on daily basis.
Line tester (JDSU / Acterna) (with dopter) Testing Modem (with Adopter) Tone tester Multimeter Cramping tool R-J 11 Connector R-J 11 Cables R-J 11 Cable one end open Nose Player Cutter Player Tester (Star Kit) Knife Rozits Splitter
Voice Filter (Micro Filter) Tape ( Nito… ) Wire Clip (Nail clip) Cable Ties Jumper Wire Service Forms
COMPLAINT
User face problem (scenario) Frustrated User ?Follow the module 1 InstructionRegarding how to Communicate user
On DSL we mostly received mention below complaints
1) Modem Unsync2) Modem Sync / Unsync3) Dial Tone O.K But Modem Unsync4) Modem Sync But No Dial Tone5) No Dial Tone6) Noise Raised In Line / Earthing / Humming7) Sync When Engage Line8) Error Found Line
TYPES OF COMPLAINT
Modem Unsync
Appearance :
Modem’s “Line”, “Link”, “DSL”, “CD” (in case of router) LED (light) not show “ON”
Causes: DSL Line (R-J 11 Cable) not plug-in in modem. Wrong number plug-in in modem R-J 11 cable faulty DSL Line wrongly plug-in modem (Plug-in in R-J 45 Pin) Splitter faulty Extension in line ( Indirect Line / PABX..) Noise in line (Pair fault) Modem configuration issue (Modulation….) Modem faulty Adopter faulty Duplicate adopter ( adopter not match ) Line dead Jumper patch as opposite ( wrongly patch N.E at C.P)
Check Dial tone Check DSL number by taking CLI ( If dial tone present) Check DSL line quality (Should be free from Earthing/Noise/Humming e.t.c) Check DSL line plug-in properly with modem Check R-J 11 cable directly with rozit Check Rozit (Should be one pin …..Replace from 2 pin Rozit) Check cable route Check Splitter Check and observe modem behavior (Selt test)
Modem Unsync
Fault Tracing Steps: (In House / Premises Activity)
Check cable route Remove extensions (Cable / Drop Wire should be direct from D.P to Modem) Properly patch cable from end points (Rozit and D.P) Rozit should be one (single) pin (Replace from 2 pin Rozit) Connect DSL line with Splitter Check and Refresh Rozit and D.P Check modem behavior ( check with on / off )
Modem Unsync
Resolve Steps: (In House / Premises Activity)
Modem Sync / Unsync
Appearance :Modem’s “Line”, “Link”, “DSL”, “CD” (in case of router) LED (light) show Blinking
Causes:
R-J 11 cable Faulty R-J 11 cable connector pins rusted Rozit rusted or faulty Rozit may be 2 pin (both in use with same number) Splitter faulty Splitter not plug-in properly (wrong connection of splitter) Joint(s) in line ( Open or rusted) Extension in line ( Indirect Line / PABX..) Noise / Distortion in line (Pair fault….. include internal or external) Earthing / Humming in line (Pair fault ….. include internal or external) Crossing in line Line dead (working on single pair…. Pair fault ….. include internal or external) Modem , Cabling not fixed (moveable …) Power Fluctuation Duplicate adopter ( adopter not match ) Modem faulty Jumper patch as opposite ( wrongly patch N.E at C.P)
Modem Sync / Unsync
Check Dial tone Check DSL number by taking CLI Check DSL line quality (Should be free from Earthing/Noise/Humming e.t.c) Check DSL connector (Should not lose or clip broken) Check R-J 11 cable directly with rozit Check Rozit (Should be one pin) Check cable route Check Splitter Check modem behavior (Selt test)
Fault Tracing Steps: (In House / Premises Activity)
Check cable route Remove extensions (Cable / Drop Wire should be direct from D.P to Modem) Properly Refresh / Repatch cable from end points (Rozit and D.P) Remove / Replace if cable found faulty ( Noise found b/w D.P to Rozit) Replace / Remove Rozit if found rusted Connect DSL line with Splitter Check modem behavior ( check with on / off )
Modem Sync / Unsync
Resolve Steps: (In House / Premises Activity)
Dial Tone Ok But Modem Unsync
Causes:
DSL Line (R-J 11 Cable) not plug-in in modem. Wrong number plug-in in modem DSL Line wrongly plug-in modem (Plug-in in R-J 45 Pin) Splitter faulty Extension in line ( Indirect Line / PABX..) Pair low ( External Pair fault) Modem faulty Adopter faulty Duplicate adopter ( adopter not match ) Number shifted on “ONU” or Fiber Optics
Appearance :
Modem’s “Line”, “Link”, “DSL”, “CD” (in case of router) LED (light) not show “ON” But Dial tone clear.
Dial Tone Ok But Modem Unsync
Check DSL number by taking CLI Check DSL line quality (Should be free from Earthing/Noise/Humming e.t.c) Check DSL line plug-in properly with modem Check Rozit (Should be one pin …..Replace from 2 pin Rozit) Check cable route Check Splitter Check and observe modem behavior (Selt test)
Fault Tracing Steps: (In House / Premises Activity)
Check cable route Remove extensions (Cable / Drop Wire should be direct from D.P to Modem) Properly Refresh / Repatch cable from end points (Rozit and D.P) Install one (single) pin Rozit Connect DSL line with Splitter
Dial Tone Ok But Modem Unsync
Resolve Steps: (In House / Premises Activity)
Modem Sync But No Dial Tone
Causes:
R-J 11 Cable faulty (Pin or one wire break) Phone Set faulty Cable not patch properly from Rozit or D.P Jumper wire not patch at (Cybernet or P.T.C.L) N.E Tag Block P.T.C.L (Main or Secondary) pair faulty Splitter faulty
Appearance :
Modem’s “Line”, “Link”, “DSL”, “CD” (in case of router) LED (light) show “ON” But Dial tone not present.
Check line with other telephone set Check DSL line on Rozit ( Without splitter ) Check DSL line on D.P Check DSL line properly patch at D.P Check Splitter
Modem Sync But No Dial Tone
Fault Tracing Steps: (In House / Premises Activity)
Check cable route Patch DSL properly on D.P and Rozit Remove extensions (Cable / Drop Wire should be direct from D.P to Modem) Properly Refresh / Repatch cable from end points (Rozit and D.P) Install one (single) pin Rozit Connect DSL line with Splitter
Modem Sync But No Dial Tone
Resolve Steps: (In House / Premises Activity)
No Dial Tone
Causes:
R-J 11 Cable faulty (break) Cable not patch properly from Rozit or D.P Jumper wire not patch at (Cybernet or P.T.C.L) Tag Block P.T.C.L (Main or Secondary) pair faulty or Break Splitter faulty
Appearance :
Modem’s “Line”, “Link”, “DSL”, “CD” (in case of router) LED (light) not show “ON” Dial tone not present.
Check DSL line on Rozit ( Without splitter ) Check DSL line on D.P Check DSL line properly patch at D.P Check Splitter
No Dial Tone
Fault Tracing Steps: (In House / Premises Activity)
Check cable route Patch DSL properly on D.P and Rozit Remove extensions (Cable / Drop Wire should be direct from D.P to Modem) Properly Refresh / Repatch cable from end points (Rozit and D.P) Install one (single) pin Rozit Connect DSL line with Splitter
No Dial Tone
Resolve Steps: (In House / Premises Activity)
Noise Raised in Line (Earthing / Humming)
Causes:
Rozit Rusted (Pin or screw found carbon) Internal cable joints open and rusted Line indirect or in PABX D.P Pin found rusted Internal / Droop Wire rusted or low quality P.T.C.L Primary / Secondary media faulty (Open joints or effective due to water) Jumper wire touch other pin or same pin twice on Tag Block Splitter faulty
Appearance :
Distortion in line , Earthing (light noise other then dial tone) in line , Dial tone (voice) feel as vibrate
Check R-J 11 Cable properly Check Rozit properly Check internal cable route and joints Check D.P pin properly Check DSL line properly patch at D.P Check line voltage Check Splitter
Noise Raised in Line (Earthing / Humming)
Fault Tracing Steps: (In House / Premises Activity)
Check cable route Check R-J 11 cable with Internal cable Replace Rozit (Install one (single) pin Rozit ) Remove extensions (Cable / Drop Wire should be direct from D.P to Modem) Properly Refresh / Repatch cable from end points (Rozit and D.P) Connect DSL line with Splitter
Noise Raised in Line (Earthing / Humming)
Resolve Steps: (In House / Premises Activity)
Sync When Line Engage
Causes:
Earthing in line Rozit Rusted (Pin or screw found carbon) P.T.C.L Primary / Secondary media faulty low quality Internal / Droop Wire rusted or low quality Splitter faulty
Appearance :
Modem try to sync, Earthing (light noise other then dial tone) in lineExtension in line
Check R-J 11 Cable properly Check Rozit properly Check Splitter Check line quality (voltage) Check internal cable route and joints Check DSL line properly patch at D.P Check Splitter
Sync When Line Engage
Fault Tracing Setps: (In House / Premises Activity)
Change internal pair if STP in use Replace Rozit (Install one (single) pin Rozit ) Remove extensions (Cable / Drop Wire should be direct from D.P to Modem) Properly Refresh / Repatch cable from end points (Rozit and D.P) Connect DSL line with Splitter
Sync When Line Engage
Resolve Steps: (In House / Premises Activity)
Error Found in Line
Causes:
Lose patching from Tag Block (Cyber or P.T.C.L) Lose patching from D.P Lose joint Open joints Earthing in line Crossing in line Rozit Rusted (Pin or screw found carbon) P.T.C.L Primary / Secondary media faulty low quality Internal / Droop Wire rusted or low quality
Appearance :
Error in line like CRC (near / far), FEC (near/ far), HEC (near / far), Earthing (light noise other then dial tone) in line , Extension in line
Check R-J 11 Cable properly Check R-J 11 connector pin ( cable / modem ) Check Rozit properly (Rozit Pin) Check Splitter (Splitter pin) Check line quality (voltage) Check internal cable route and joints Check DSL line properly patch at D.P
Error Found in Line
Fault Tracing Setps: (In House / Premises Activity)
Change internal pair if STP in use Replace Rozit (Install one (single) pin Rozit ) Remove extensions (Cable / Drop Wire should be direct from D.P to Modem) Refresh joints and tapped properly (if found) Properly Refresh / Repatch cable from end points (Rozit and D.P) Connect DSL line with Splitter
Error Found in Line
Resolve Steps: (In House / Premises Activity)
OUT-SIDE PREMISES ACTIVITY
There are 2 stages of out-side premises activity
In-side Exchange Activity (M.D.F Activity)
Out-side Exchange Activity (Media Activity)
M.D.F ACTIVITY
Check dial tone on given Tag Block Pin Confirm required number by taken CLI Verify jumper not touch other pin or twice in a pin Use Dogger for punch jumper at Tag Block Pin Sure about jumper patch as per standard (Broad Band Tag Block “ A+C “ is C.P side and “ B+D ” is “ N.E” side) Check dial tone at P.T.C.L C.P Tag Block Pin Check dial tone (line) quality (if found earthing / humming then it is issue is main or secondary media) (last mile cable issue could not imagine from tag block )
In-Side Exchange Activity
Check Dial tone at Cabinet (both pin Main pair and Secondary Pair) Check Voltage from Multimeter (either pair is O.K or low quality) Check line quality from Line Tester (JDSU) If found reading not satisfactory then request to divert main pair As same activity perform at D.P side for confirmation about secondary media is O.K
MEDIA ACTIVITY
After the confirmation from Premises (from Modem to D.P) and M.D.F (Cyber Tag Block to P.T.C.L “ C.P “ Tag Block) Activity should focus to Media Activity.
Out-side Exchange Activity
IDEAL CONNECTION SAMPLE
There are 4 terminal in Single pin rozit Required terminal for DSL line is 2 onlyAs standard color for two pin rozit are Green and Red terminal
SINGLE PIN ROZIT
SINGLE PIN ROZIT
We can make 2 pin Rozit to 1 pin Rozit by removing one pin’s terminal from Rozit box
2 Pin Rozit(Single) 1 Pin Rozit
There are 2 types of 2 Pin Rozits
Direct 2 Pin Rozit Short 2 Pin Rozit
2 Pin Rozit
1) Direct 2 Pin Rozit 2) Short 2 Pin Rozit
Why should not use 2 Pin Rozit ?
It may be short Some one can short for get extensionShort 2 Pin Rozit consider as extension in lineIf 2 number are use in one 2 Pin Rozit then number can exchangeIn both pin same number may be use
2 Pin Rozit
Modem Status
We can view modem status for check line quality
( like errors, SNR, Attenuation )
MODEM STATUS
Write modem gate way “ 192.168.1.1 “ on internet explorer address bar
A dialog box will appear as
Enter user name as “ admin “ and password as “ admin “ press “ OK ”
MODEM STATUS
Modem internal display will appear as
MODEM STATUS
If you face any problem to access modem via Gate way (192.168.1.1)even modem is (working) browsing properly then
MODEM STATUS
Write “www.whatismyip.com” on internet explorer address bar
An I.P address will appear Just copy I.P address on explorer address bar A login dialog box will appear Enter login name and password Modem status display will appear as previous
What is Hunting facility?What is Call transferring facility?Why Bandwidth (Up stream, Down Stream) change or vary?Why Errors (CRC, HEC, FEC) near end or far end?Why SNR varying?Why Attenuation high ? What is standard of SNR and Attenuation
Related Questions
QUESTION / ANSWER SESSION
THANKING YOU