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User Experience Designer
Model Curriculum
User Experience Designer
SECTOR: SUB-SECTOR: OCCUPATION:
REF ID: NSQF LEVEL:
IT-ITeS FUTURE SKILLS WEB AND MOBILE DEVELOPMENT SSC/Q8404, V1.0 6
User Experience Designer
Complying to the National occupation standards of
Job Role / Qualification Pack: ‘AI – Chief Data Officer’ QP No. ‘SSC/Q8119 NSQF Level 9’
17th October 2018
17th October 2019
Complying to the National occupation standards of
Job Role / Qualification Pack: ‘User Experience Designer’ QP No. ‘SSC/Q4804 NSQF Level 6’
16th December 2019,
2018 16th December 2024
User Experience Designer
TABLE OF CONTENTS
1. Curriculum 01
2. Trainer Prerequisites 16
3. Assessment Criteria 17
User Experience Designer 1
User Experience Designer
CURRICULUM / SYLLABUS
This program is aimed at training candidates for the job of a “User Experience Designer”, in the “IT- ITeS” Sector/Industry and aims at building the following key competencies amongst the learner
Program Name Cloud Administrator
Qualification Pack Name and Reference ID.
SSC/Q8404, V1.0
Version No. 1.0 Version Update Date 16/12/2019
Pre-requisites to Training
Bachelor’s Degree in Engineering / Technology / Statistics /
Mathematics / Computer Science/ Physical Sciences
Training Outcomes After completing this programme, participants will be able to:
• Explain the nature of work across the IT-ITeS sector, the various
sub sectors under it and different types of occupations under the Future Skills sub sector
• Explain different types of web technologies, their evolution, their use cases and business applications
• Leverage different types of mobile technologies, explain their use cases and demonstrate application of different types of tools, frameworks, platforms, libraries and software packages to test hardware and software systems
• Define the user experience design process by explaining the user experience research process, empathy mapping process and user behavior process
• Explain how to develop a style guide, a design system and user interface specifications for developers and designers
• Define business requirements to derive the user experience needs of the customer
• Analyze different trends about products, customers, UI design etc. using standard methodologies
• Define user persona and behavior patterns by collecting user behavior data, on-boarding unbiased study groups, classifying users into groups and defining specific user persona
• Structure the information taxonomy and establish the hierarchy of connections
• Develop information architecture, site map and navigation system.
• Develop a user experience map to define the user experience journey and user flow using standard practices and templates
User Experience Designer 2
• Develop wireframes and illustrations of the product using standard tools and methodologies
• Apply principles of visual design to develop the visual design of the product and different modes of interaction on different devices while ensuring consistent user experience across devices.
• Design the user interface elements for the product using standard tools and templates
• Conduct usability test of the software product by developing test cases, defining key performance indicators (KPIs) and monitoring the performance and behavior of the software product
• Guide team to improve performance and achieve the desired goals through efficient resource planning, continuous monitoring and clear correspondence
• Build new alliances at workplace by partnering with stakeholders and maintain existing relations by ensuring stakeholder satisfaction
User Experience Designer 3
This course encompasses 15 out of 15 National Occupational Standards (NOS) of “User Experience
Designer” Qualification Pack issued by “IT-ITeS Sector Skills Council”.
Sr. No.
Module Key Learning Outcomes Equipment Required
1 IT-ITeS/BPM Industry – An Introduction Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 03:00 Corresponding NOS Code Bridge Module
• Explain the relevance of the
IT-ITeS sector
• State the various sub-
sectors in the IT-ITeS sector
• Detail the nature of work
performed across the sub-
sectors
• List organizations in the
sector
• Discuss the evolution of the
sub sectors and the way
forward
• Explain the disruptions
happening across the IT-
ITeS sector
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
2 Future Skills – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module
• Provide an overview of the
Future Skills sub-sector
• Explain the various
occupations under this sub-
sector
• List key trends across the
occupations in this sub-
sector
• List various roles in the
Future Skills sub-sector
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
3 Web technology – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module
• Define the terms “Internet”
and “Web technology”
• Provide an overview of
different components of the
internet
• Discuss the evolving
information technology
landscape and the
importance and relevance
of Web technologies
• State the key business
drivers for adoption of web
technologies
• Discuss the different types
of web technologies
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
User Experience Designer 4
• Analyze different use cases
and applications of web
technologies and their
applications across
industries
4 Mobile Development – An Introduction Theory Duration (hh:mm) 01:00 Practical Duration (hh:mm) 01:00 Corresponding NOS Code Bridge Module
• Define “Mobile technology” and its different components
• Discuss the commonly used Mobile development platforms (such as iOS, Android etc.)
• Discuss the evolving information technology landscape and the importance and relevance of Mobile technologies
• State the key business
drivers for adoption of
Mobile technologies
• Analyze different use cases
and applications of Mobile
technologies and their
applications across
industries
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
5 Development Tools and Usage Theory Duration (hh:mm) 02:00 Practical Duration (hh:mm) 02:00 Corresponding NOS Code Bridge Module
• Examine good
programming styles and
documentation habits
• Use scripting languages to
automate tasks and write
simple programs
• Use appropriate tools for
building, debugging,
testing, tuning and
maintaining programs
• Configure operating system
components
• Identify software
development needs and
changes
• Use various cloud
computing platforms and
services
• Apply the principles of code
and design quality
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
6 User Experience Design Process
• Discuss what is a user
experience design process
• Whiteboard and Markers
User Experience Designer 5
Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8419
• Examine different types of
user experience research
(such as qualitative
research, quantitative
research etc.) and their
methodologies (such as
interviews, surveys,
questionnaires,
observations etc.)
• Explain the empathy
mapping process
• Demonstrate how to
develop frameworks to
support user experience
design process
• Build prototypes through
sketching, visualization etc.
• Work on standard
processes to understand
user behavior
• Define personas of users
• Explain the process of
mapping user journey and
user flow
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
7 Style guide, design systems and specifications Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8420
• Explain how to assess the
business of the client
• State the principles of
typography
• Examine different types of
design elements in a user
interface (such as button,
scroll bar, text box etc.)
• Develop typography for
different text elements
(such as titles, subtitle,
heading, tec.)
• Discuss principles of
spacing, padding and
placement of design
elements for an
aesthetically pleasing user
interface
• Discuss principles of color
combination, shades and
specification
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
User Experience Designer 6
• Create samples to
showcase proposed
typography, color palette
and placement of design
elements
• Design guidelines for
developing different user
interface elements (such as
Icons, toolbars, dialog box
etc.)
• Document the design
guidelines and the rationale
for the proposed design
system
8 Business requirements Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8421
• Explain how to identify
business
problems/opportunities for a
business case
• Develop new use cases for
identified business solution
• Develop business goals
and technical specification
for a business solution
• Map the capabilities of the
organization for solving a
business problem
• Discuss best practices to
communicate findings and
recommendations with
relevant stakeholders
• Explain how to obtain
support from relevant
stakeholders for any
business initiative
• Examine best practices for
collaborating with cross-
functional teams in the
organization (such as
design team, business
managers etc.)
• Demonstrate the processes
of user research, user
persona development, user
journeys and user flows
• Discuss how to drive the
processes for user behavior
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
User Experience Designer 7
research, user persona
development, user journeys
and user flows
9 Competitive Analysis Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00 Corresponding NOS Code SSC/N8422
• Define competitive analysis
• Discuss standard
methodologies to conduct a
competitive analysis about
products, customers, UI
design etc.
• Discuss latest trends in user
experience design in the
industry
• Explain how to track and
stay up-to date with the
latest solutions in the
market
• Discuss different
parameters for conducting
competitive analysis of the
user experience design
(such as tone, features,
user reviews etc.)
• Discuss how to identify and
list the strengths and
weaknesses of various user
experience solutions
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
10 User persona and behavior patterns Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 21:00
Corresponding NOS Code SSC/N8423
• Collect data on user
behavior
• Discuss how to identify and
recruit an unbiased study
group based on both
demographic and
psychographic factors
• Explain different
methodologies to gather
user data (such as
questionnaires, face-to-face
interviews, group
discussions etc.)
• Discuss how to ensure the
integrity of the user data
collected
• Evaluate interpret the
gathered user behavior data
• Explain how to identify
patterns and repeatable
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
User Experience Designer 8
metrics to tag important
insights and problems
• Discuss how to classify
users based on the user
behavior data collected
• Explain how to define a
suitable identify, name and
persona for a user based on
different parameters (age,
education, income, likes
etc.)
• Discuss how to ensure that
the user persona
appropriately represent a
larger set of users
• Demonstrate how the user
persona can be suitably
leveraged to develop a user
experience solution
• Explain how to optimize
function design by
leveraging the developed
user persona
Site map and information architecture Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00
Corresponding NOS Code SSC/N8424
• Discuss common
information elements in
different software solutions
• Discuss the types of
information to be collected
(such as headings, sub-
headings, texts, media etc.)
• Develop an information
taxonomy to group
unstructured data
• Show different types of
navigation styles and
demonstrate their usage
(such as hierarchical,
global, local etc.)
• Demonstrate how to
develop a navigation
system using UI elements
(such as menu, button, etc.)
• Exhibit standard site map
patterns (such as single
page model, flat etc.)
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2 Mbps
Dedicated)
User Experience Designer 9
• Demonstrate how to define
a hierarchy of connect
• Demonstrate how to create
a sitemap to illustrate the
navigation
• Present ways to collaborate
with cross-functional teams
to gather feedback on the
sitemap and information
architecture
11 User experience map, journey and user flow Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00
Corresponding NOS Code SSC/N8425
• Define the scope of the user
experience map
• Outline the requirements of
different user persona for
the software solution
• Demonstrate how to identify
user touch points and
stages of engagement
• Discuss standard practices
and templates to map and
sketch a user journey
• Exhibit ways to achieve
multiple goals of a user
while effectively capturing
different complexities (such
as multiple users, media
etc.)
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
12 Wireframes and illustrations Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00
Corresponding NOS Code SSC/N8426
• Explain what are wireframes
and why are they required
• Discuss the methodology to
develop clear and logical
wireframes for any software
solution
• Describe elements
illustrated in a wireframe
(such as user flow,
interactions, screen size
etc.)
• Demonstrate ways to gather
user feedback
• Explain how to identify the
intentions of the customer
• Discuss how to evaluate
goals of the customer
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
User Experience Designer 10
against a smoother user
experience
• Demonstrate the
methodologies for
developing a wireframe
prototype
• Evaluate a wireframe
prototype to demonstrate a
clean and smooth user
experience journey
• Demonstrate a usability test
• Discuss how to continuously
incorporate feedback from
the customer
• Leverage analytics and
other standard tools to
refine customer journey.
13 Visual design Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00
Corresponding NOS Code SSC/N8427
• Discuss fundamental
principles of visual design
• Identify common tasks
performed by users which
are essential for them
• Discuss how to plan visual
design based on the type of
device (such as mobile,
tablet, desktop etc.)
• Exhibit different modes of
interaction for different
types of devices and how to
adapt the user experience
accordingly
• Demonstrate how to design
user interfaces for the
smallest screen sizes and
then gradually redesign
them for larger screens
• Show the different types of
image sizes, format and
resolution fit for different
screen sizes
• Explain how to provide
consistent and seamless
user experience across
multiple devices
• Define a usability test
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
User Experience Designer 11
• Demonstrate a usability test
on multiple devices and
users
• Define important issues with
the user experience
14 Design of UI elements Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00
Corresponding NOS Code SSC/N8428
• Discuss different types of UI
(user interface) design
elements (such as imagery,
graphics, animation etc.)
• Design UI elements using
standard tools and
templates
• Demonstrate how to design
a theme for the overall user
interface and user
experience
• Discuss design
specifications and
guidelines
• Examine best practices and
templated for documenting
and sharing design
specifications
• Exhibit how to collaborate
with cross-functional teams
to implement design
elements
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
15 Usability tests Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 20:00
Corresponding NOS Code SSC/N8429
• Define usability test
• Demonstrate the
methodology of usability
test
• Discuss standard formats
for usability tests (such as
laboratory usability test,
remote usability test etc.)
• Demonstrate and explain a
limited functionality
prototype
• Develpop limited
functionality prototypes
using standard tools
• Discuss common features,
functionalities and tasks that
are tested as part of
usability testing
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision for word processor and
presentation software
• Lab equipped with the following:
• PCs/Laptops
• Chart paper and sketch pens
• Internet with Wi-Fi (Min 2
Mbps Dedicated)
User Experience Designer 12
• Explain how to recruit and
leverage unbiased users to
test the usability of the
solution
• Develop KPIs (Key
Performance Indicators) to
measure the performance of
the limited functionality
prototype
• Create a non-biased and
realistic test environment
• Demonstrate how to
configure the network
bandwidth as per the test
requirements
• Demonstrate how to
document test results using
appropriate medium (such
as spreadsheets, survey
etc.)
• Explain how to interpret test
results and determine
trends and potential
solutions
• Discuss different types of
quantitative information to
be assessed for usability
test (such as time on tasks,
success and failure rates
etc.)
• Discuss different types of
quantitative information to
be assessed for usability
test (such as stress
responses, user satisfaction
etc.)
• Explain how to summarize a
test session (including
session duration, test
methodology, description
etc.)
• Explain how to summarize
the outcomes of a test result
and share with relevant
stakeholders
User Experience Designer 13
16 Develop Knowledge, Skills and Competence Theory Duration (hh:mm) 06:00 Practical Duration (hh:mm) 19:00
Corresponding NOS Code SSC/N9005
• Recognize the importance
of self-development
• Identify knowledge and
skills required for the job
• Identify avenues for self-
development
• Create plans for self-
development
• Develop a customer centric
attitude
• Collaborate with team to
work effectively
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision to write emails and send
in the lab
• Lab with provision for internet,
email, word processor and
presentation software
• Chart paper, markers, picture
magazines and old newspapers
17 Build and Maintain Relationships at the Workplace Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00
Corresponding NOS Code SSC/N9006
• Recognize the importance
of open and effective
communication
• Discuss methods that build
rapport such as
remembering names, being
empathetic, mirroring, etc.
• Meet colleagues/clients and
build new professional
relationships with them
• Discuss the importance of
active listening
• Apply different approaches
for conflict management
• Apply different approaches
to recognize and motivate
others
• Show appreciation to
colleagues and swiftly
address their concerns
• Discuss methods for
becoming a supportive team
player
• Discuss methods to
maintain relationships with
colleagues/clients
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision to write emails and send
in the lab
• Lab with provision for internet,
email, word processor and
presentation software
• Chart paper, markers, picture
magazines and old newspapers
User Experience Designer 14
18 Persuasive Communication Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding
NOS Code SSC/N9010
• Discuss the principles of
persuasive communication,
credibility and trust
• Discuss the differences
between persuasion and
manipulation
• Enhance visual and verbal
communication to be more
persuasive
Demonstrate how to use
evidences to support
arguments
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision to write emails and send
in the lab
• Lab with provision for internet,
email, word processor and
presentation software
• Chart paper, markers, picture
magazines and old newspapers
19 Stakeholder Management Theory Duration (hh:mm) 10:00 Practical Duration (hh:mm) 15:00 Corresponding
NOS Code SSC/N9012
• Define the needs and
perspectives of the
stakeholders in order to
build consensus
• Employ active listening
behaviors while
communicating with
stakeholders
• Build rapport and
collaborate with the
stakeholders
• Manage the expectations of
the stakeholders, including
quality and performance
expectations
• Provide continuous updates
on project/activity status
and changes in timelines
• Evaluate the fundamentals
of negotiations such as
negotiating positions,
BATNA (Best Alternative to
a Negotiated Agreement)
and integrative and
distributive negotiations
• Identify causes of conflict
and methods to resolve
conflict
• Whiteboard and Markers
• LCD Projector and Laptop for
presentations
• Provision to write emails and send
in the lab
• Lab with provision for internet,
email, word processor and
presentation software
• Chart paper, markers, picture
magazines and old newspapers
•
Total Duration:
450.00
Theory Duration
157:00 Practical Duration
Unique Equipment Required
• Whiteboard and Markers
• LCD Projector and Laptop for presentations
• Lab equipped with the following: -
• PCs/Laptops
• Internet with Wi-Fi (Min 2 Mbps Dedicated)
User Experience Designer 15
293:00 • Provision to write emails and send in the lab
• Chart paper, markers, picture magazines and old newspapers
Popular Software Tools
(At least one of the tools listed below is required)
Prototype Design tools: Sketch, Zeplin, Figma, FramerX, Mockflow,
Balsamiq, Flinto, RapidUI etc.
Workflow management tools: Evernote, Jira, VersionOne, Workzone,
Scrum Mate etc.
Grand Total Course Duration: 450 Hours, 0 Minutes
(This syllabus/ curriculum has been approved by SSC: IT- ITeS Sector Skills Council NASSCOM)
User Experience Designer 16
Trainer Prerequisites for Job role: “User Experience Designer” mapped to Qualification Pack: “SSC/Q8404, V1.0”
Sr. No. Area Details
1 Description To deliver accredited training service, mapping to the curriculum detailed above, in accordance with the Qualification Pack SSC/Q8404, V1.0
2 Personal Attributes
This job may require the individual to work independently and take decisions for his/her own area of work. The individual should have a high level of analytical thinking ability, passion for User Experience Design, and attention for detail, should be ethical, compliance and result oriented, should also be able to demonstrate interpersonal skills, along with willingness to undertake desk-based job with long working hours.
3 Minimum Educational Qualifications
Graduate in any discipline preferably Science/Computer Science/Electronics and Engineering /Information Technology
4a Domain Certification
Certified for Job Role: “User Experience Designer” mapped to QP: “SSC/Q8404, V1.0”. Minimum accepted score is 80%
4b Platform Certification
Recommended that the trainer is certified for the Job role “Trainer” mapped to the Qualification Pack “MEP/Q2601”. Minimum accepted score is 80% aggregate
5 Experience 5+ years of work experience/internship in User Experience Designer or related roles
User Experience Designer 17
Criteria For Assessment Of Trainees
Job Role User Experience Designer
Qualification Pack SSC/Q8404, V1.0
Sector Skill Council IT-ITeS
Guidelines for Assessment
1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.
2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.
3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected elective/option NOS/set of NOS.
4. Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training center (as per assessment criteria below).
5. Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training center based on this criterion.
6. To pass a QP, a trainee should score an average of 70% across generic NOS’ and a minimum of 70% for each technical NOS
7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.
User Experience Designer 18
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
1. SSC/N8419:
Define the user
experience
design process
and standards
PC1. implement core
design principles
throughout the user
experience design
process (relevant to
current time)
100
19 6 13
PC2. develop research
methods that enable the
collection of user
requirements and user
behavior patterns
15 5 10
PC3. drive the empathy
mapping process to
understand users’ needs,
goals, expectations,
behavior, habits
19 6 13
PC4. develop frameworks
for brainstorming,
imagining and reflecting
on possible solution
outcomes
17 5 12
PC5. drive the prototyping
process by facilitating
sketching, visualization
and beta version
development processes
15 5 10
PC6. drive processes for
user behavior research,
user persona
development, user
journeys and user flows
15 5 10
Total 100 32 68
2. SSC/N8420:
Design and
define style
guide/ design
system and
specifications
for developers
PC1. define typography
systems, i.e., titles,
subtitles, headings (H1,
H2, H3), body text and
captions used in design
100
17 5 12
PC2. provide
specifications and
examples for spacing,
13 4 9
User Experience Designer 19
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
padding and placement of
design elements
PC3. address interface
layouts across screen
sizes
13 4 9
PC4. define colour
palette, specifications,
combinations, and
provide relevant
examples
17 5 12
PC5. specify the sizes,
styles, colors, placement,
spacing and typographic
elements of various
buttons to be used in the
solution based on context
13 4 9
PC6. provide guidelines
for the different UI
components that may be
needed, including
Iconography, Tooltips and
popovers, Modals, Form
elements, Data Tables,
Navigation menus, Charts
and data visualizations,
Tabs, On-off switches,
Dialogs, Content grid lists,
Vertical lists, Toolbars,
Date and time pickers,
Loading indicators,
Checkboxes, Alerts,
Dropdown menus,
Sliders, Steppers and
Pagination etc.
17 5 12
PC7. document the
design rationale used in
the design system
10 3 7
Total 100 30 70
3. SSC/N8421:
Understand the
business goals
PC1. identify business
problems/opportunities
which can serve as
100 12 4 8
User Experience Designer 20
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
and define use
cases as per the
user needs
prospective business
cases
PC2. evaluate
organizational capability
to deliver identified
business cases
12 4 8
PC3. effectively
communicate the findings
and recommendations of
identified business cases
to all relevant
stakeholders within the
organization
8 2 6
PC4. gather stakeholder
support to develop
solutions for identified
business cases
12 4 8
PC5. develop new use
cases for identified
business cases
16 5 11
PC6. help define business
goals and technical
specifications of the
solution as per
requirements
16 5 11
PC7. establish
relationships with key
relevant stakeholders
such as design teams,
business managers,
product managers, etc.
12 4 8
PC8. drive processes for
user behavior research,
user persona
development, user
journeys and user flows
12 4 8
Total 100 32 68
4. SSC/N8422:
Conduct a
competitive
PC1. gather and analyze
intelligence about
products, customers,
100 15 5 10
User Experience Designer 21
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
analysis on
strength and
weakness of
competitors
products
competitors and
landscapes
PC2. identify standard
and emerging UI/UX
trends, design principles
and best practices
15 5 10
PC3. stay up to date with
latest industry trends
15 5 10
PC4. track both leading
and emerging solutions
across the spectrum of
solution providers
15 5 10
PC5. evaluate solutions
based on criteria such as
tone, features, user
reviews, wait/load times,
customer service, overall
design, etc.
20 6 14
PC6. list overall strengths
and weakness of various
solutions
20 6 14
Total 100 32 68
5. SSC/N8423:
Create user
personas to
encapsulate and
communicate
user behaviour
patterns
PC1. determine
method(s) of research to
collect user behavior data
100
5 2 3
PC2. recruit diverse
unbiased users to
participate in research
considering both
demographic and
psychographic factors
5 2 3
PC3. gather user
behavior data through
questionnaires,
online/offline/face-to-face
interviews, group
discussions, etc.
7 2 5
User Experience Designer 22
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
PC4. evaluate user
behavior data gathered in
user interviews
9 3 6
PC5. tag the most
important insights and
problems gathered from
user interviews
7 2 5
PC6. ensure that data
shows the current state of
the interviewees instead
of their expectation of the
future
5 2 3
PC7. look for specific and
repeatable metrics and
patterns across users
7 2 5
PC8. classify users into
various possible groups
based on identified
metrics and patterns
9 3 6
PC9. narrow search by
minimizing and restricting
the number of possible
user groups
5 2 3
PC10. for each user
group, create a suitable
identity who could
represent the group
7 2 5
PC11. create a name for
the identity and and
choose an appropriate
image to represent the
person
7 2 5
PC12. create a
comprehensive persona
for the person, including
age, education,
occupation, skills,
attitude, likes, dislikes,
habits, etc.
9 3 6
User Experience Designer 23
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
PC13. ensure that
personas sufficiently
reflect the data and
conclusions of
investigations
5 2 3
PC14. evaluate scenarios
in which the personas
have a need to use the
solution
5 2 3
PC15. utilize personas to
optimize function design
throughout the entire
development
8 2 6
Total 100 33 67
6. SSC/N8424:
Develop sitemap
and information
architecture for
the solution
planned for the
customer
PC1. create a list of
information elements on
all the pages of the
solution
100
9 3 6
PC2. include all
information related to
headings and
subheadings, texts, media
files (images, video,
audio), documents (doc,
pdf, ppt) and URL-links of
the pages
9 3 6
PC3. create a taxonomy
to group all the different
unstructured pieces of
information and give them
descriptions
9 3 6
PC4. design navigation
such that visitors are able
to find what they need
13 4 9
PC5. create a navigation
system which consists of
elements such as buttons,
menus and tables of
content
9 3 6
User Experience Designer 24
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
PC6. determine which
navigation style to use in
the solution (e.g.,
hierarchical, global/site-
wide, local, etc.)
9 3 6
PC7. create appropriate
labelling to attract user
attention and give user
proper understanding of
what to expect from
clicking on a link
9 3 6
PC8. determine which site
map pattern to use (such
as single page model, flat
structure, index pages
pattern, strict hierarchy
pattern, co-existing
hierarchies’ pattern, etc.)
9 3 6
PC9. create sitemaps to
illustrate the hierarchy of
content and display
navigation
15 5 10
PC10. share information
architecture and site
maps with relevant
stakeholders and
developers
9 3 6
Total 100 33 67
7. SSC/N8425:
Develop user
experience
maps, user
journeys and
user flows
PC1. determine the scope
of the user experience
map
100
10 3 7
PC2. ascertain the
expectations that a user
persona has about the
interaction with the
solution
10 3 7
PC3. describe the stages
that the user experiences
while engaging with the
solution
14 4 10
User Experience Designer 25
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
PC4. clearly define how
customers discover your
solution, evaluate your
services, pick you over
competitors, purchase
from you, and engage
with you
14 4 10
PC5. establish the
touchpoints for the
customer to interact with
the solution
11 3 8
PC6. sketch the journey
in a format of step-by-step
interaction
15 5 12
PC7. evaluate user goals
and the various user flows
possible to achieve a
particular user goal
14 4 10
PC8. ensure that the
flows effectively represent
complexities such as
multiple users, scenarios,
touchpoints, mediums,
etc.
10 3 7
Total 100 29 71
8. SSC/N8426:
Develop detailed
wireframes to
illustrate flow,
interactions and
interface
elements
PC1. develop wireframes
to highlight flow,
interactions, function,
features, and basic
design elements based
on the form factor or
screen size of the device
100
15 5 10
PC2. ensure that
wireframe transitions look
clear and logical
9 3 6
PC3. gather and analyze
information about users
on a regular basis
9 3 6
PC4. evaluate the goals
of the customer and what
12 4 8
User Experience Designer 26
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
they wanted to achieve
while using the solution
PC5. identify the intention
of the user during the
various customer phases
9 3 6
PC6. determine points of
friction faced by the
customer and evaluate
the flow for better user
experience
12 4 8
PC7. develop and
evaluate a wireframe
prototype to evaluate user
flow and interactions
15 5 10
PC8. evaluate the overall
experience and feedback
of the customer
10 3 7
PC9. continuously use the
information from usability
testing sessions and app
analytics to refine user
journey
9 3 6
Total 100 33 67
9. SSC/N8427:
Develop a visual
design/screens
for the proposed
wireframe
PC1. analyze the most
common and important
tasks customers must
complete using the
interface
100
9 3 6
PC2. identify the various
device groups for the
product such as mobile
devices, tablets,
desktops, smart TVs,
smartwatches, etc.
9 3 6
PC3. identify the various
modes of interaction that
depend on the particular
device group
9 3 6
User Experience Designer 27
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
PC4. adapt user
experience based on the
various modes of
interaction
9 3 6
PC5. design for smallest
screens by prioritizing
most essential features
and elements only
9 3 6
PC6. ensure that big
screens are not
developed only by scaling
up small screen designs
7 2 5
PC7. pay attention to
image quality as screens
are scaled up
9 3 6
PC8. provide consistent
experience over various
device groups
9 3 6
PC9. provide seamless
experience as users
move across various
device groups
9 3 6
PC10. perform usability
tests for solution with real
users across various
device groups
12 4 8
PC11. uncover UX issues
to resolve prior to release
9 3 6
Total 100 33 67
10. SSC/N828:
Design the
assets such as
imagery,
graphics and
animations for
the user
interface
PC1. drive the UI asset
development process for
imagery, graphics and
animations for the user
interface 100
29 9 20
PC2. define final theme,
specs, and guidelines
required for
implementation
29 9 20
User Experience Designer 28
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
PC3. prepare and share
design specifications to
the development team
21 6 15
PC4. engage with
development teams to
implement solutions
21 6 15
Total 100 30 70
11. SSC/N8429:
Conduct
usability tests
on the planned
user experience
designs at
different stages
PC1. develop limited-
functionality prototypes of
the designs to test
relevant design concepts
100
10 3 7
PC2. finalize the list of
features, functionalities
and tasks to be tested
6 2 4
PC3. develop appropriate
KPIs/metrics to measure
prototype performance
8 2 6
PC4. recruit diverse
unbiased users to
participate in tests
considering both
demographic and
psychographic factors
8 2 6
PC5. finalize the format
for the usability tests
(e.g., laboratory usability
testing, remote usability
testing, etc.)
6 2 4
PC6. ensure test
environments are kept as
realistic as possible
6 2 4
PC7. shape network
bandwidth and limit
bandwidth according to
test needs
6 2 4
PC8. document test
results using confidential
test artefacts such as
spreadsheets, surveys,
4 1 3
User Experience Designer 29
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
audio recordings, screen
recordings, participant
recordings, etc.
PC9. analyze test results,
evaluate trends, note
possible problems and
identify potential solutions
8 2 6
PC10. evaluate
quantitative information
such as time on tasks,
success and failure rates,
number of clicks, etc.
7 2 5
PC11. evaluate qualitative
information such as stress
responses, subjective
satisfaction, perceived
effort or difficulty
7 2 5
PC12. prepare a
summary of what was
tested, details of the
testing team and the goal
of the session with
descriptions of all findings
6 2 4
PC13. describe
methodology used for the
sessions including the
tasks or scenarios that
were tested, the
KPIs/metrics selected and
brief descriptions of user
profiles and segments
6 2 4
PC14. list all negative
findings and provide
potential solutions to
solve them
6 2 4
PC15. list all positive
findings and ensure
development is on the
right track
6 2 4
Total 100 30 70
User Experience Designer 30
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
12. SSC/N9005
Develop your
knowledge,
skills and
competence
PC1.obtain advice and
guidance from
appropriate people to
develop your knowledge,
skills and competence
100
10 0 10
PC2.identify accurately
the knowledge and skills
you need for your job role
10 0 10
PC3.identify accurately
your current level of
knowledge, skills and
competence and any
learning and development
needs
20 10 10
PC4.agree with
appropriate people a plan
of learning and
development activities to
address your learning
needs
10 0 10
PC5.undertake learning
and development
activities in line with your
plan
20 10 10
PC6.apply your new
knowledge and skills in
the workplace, under
supervision
10 0 10
PC7.obtain feedback from
appropriate people on
your knowledge and skills
and how effectively you
apply them
10 0 10
PC8.review your
knowledge, skills and
competence regularly and
take appropriate action
10 0 10
Total 100 20 80
User Experience Designer 31
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
13. SSC/N9006
Build and
maintain
relationships at
the workplace
PC1.build rapport with
appropriate people at the
workplace
100
10 3 7
PC2.develop new
professional relationships
10 3 7
PC3.build alliances to
establish mutually
beneficial working
arrangements
10 3 7
PC4.foster an
environment where others
feel respected
10 4 6
PC5.identify and engage
a diverse range of
influential contacts
10 4 6
PC6.obtain guidance from
appropriate people, where
necessary
10 3 7
PC7.attentively listen to
ideas and give
constructive feedback
10 3 7
PC8.promptly resolve
conflicts between team
members
10 2 8
PC9.work with colleagues
to deliver shared goals
10 2 8
PC10.recognize the
contributions made by
your colleagues
10 3 7
Total 100 30 70
14. SSC/N9010:
Convince others
to take
appropriate
action in
PC1. gather needs of
concerned people 100
14 0 10
PC2. adapt arguments to
consider diverse needs
19 0 15
User Experience Designer 32
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
different
situations
PC3. use small wins as
milestones to gain
support for ideas
19 10 15
PC4. persuade with the
help of concrete
examples or evidences
24 10 15
PC5. take defined steps
to reach a consensus on
the course of action
24 10 15
Total 100 30 70
15. SSC/N9012:
Manage and
collaborate with
stakeholders for
project success
PC1. identify the larger
business and
organizational context
behind the requirements
of the stakeholder
100
10 3 7
PC2. manage fluctuating
stakeholder priorities and
expectations
5 1 4
PC3. consult stakeholders
early in critical
organization-wide
decisions
10 3 7
PC4. use formal
communication methods
to collaborate with
stakeholders (such as
meetings, conference
calls, emails etc.)
5 1 4
PC5. keep stakeholders
updated on changes in
project requirements
10 3 7
PC6. define the frequency
of communication with all
the stakeholders
10 3 7
PC7. use suitable tools to
represent numbers and
pictures to present details
10 3 7
User Experience Designer 33
Compulsory NOS
Total Marks: 800 Marks Allocation
Assessment
outcomes
Assessment Criteria for
outcomes Total Marks Out Of Theory
Skills
Practical
PC8. respond to requests
in a timely and accurate
manner
10 3 7
PC9. take feedbacks from
stakeholders regularly
5 1 4
PC10. continuously
improve work
deliverables/service
based on stakeholder
feedback
15 5 10
PC11. plan deliverables
based on stakeholder
needs
10 3 7
Total 100 29 71