model curriculum transportation... · • describe traffic management plan • detail the ppe used...

Land Transportation Supervisor

Model Curriculum


(Options – Profit Management/ Business Development)

SECTOR: SUB-SECTOR: OCCUPATION:

REF ID: NSQF LEVEL:

LOGISTICS LAND TRANSPORTATION GROUND OPERATIONS, VEHICLE OPERATIONS, DOCUMENTATION AND REPORTING LSC/Q1003, V1.0 5


Certificate

CURRICULUM COMPLIANCE TO QUALIFICATION PACK - NATIONAL OCCUPATIONAL

STANDARDS

is hereby issued by the

Logistic Sector Skill Council of India

for the

Model Curriculum

Complying to National Occupational Standards of Job Role/ Qualification Pack: ‘Land Transportation Supervisor’ QP No. ‘LSC/Q1003 NSQF Level 5’

Date of Issuance: May 4th, 2019

Valid up to: May 4th, 2022 Authorised Signatory

*Valid up to the next review date of the Qualification Pack (Logistics Sector Skill Council of India)


TABLE OF CONTENTS

1. Curriculum 01

2. Trainer Prerequisites 07

3. Annexure: Assessment Criteria 08


1

Land Transportation Supervisor CURRICULUM / SYLLABUS

This program is aimed at training candidates for the job of a “Land Transportation Supervisor”, in the “Logistics” Sector/Industry and aims at building the following key competencies amongst the learner

Program Name Land Transportation Supervisor

Qualification Pack Name & Reference ID.

LSC/Q1003, v1.0

Version No. 1.0 Version Update Date 04-05-2019

Pre-requisites to Training

Graduate (or) Diploma/ Class XII with relevant experience (or) Class X with relevant experience

Training Outcomes After completing this programme, participants will be able to: Compulsory:

• Prepare resource allocation plan based on activities scheduled.

• Supervise safe and secure vehicle marshalling.

• Analyse vehicle and cargo documentation for adherence to requirements and prepare daily reports.

• Analyse fleet maintenance status

• Manage effective maintenance and repair of fleet.

• Track vehicle movement and ensure timely delivery and compliance to

regulatory documentation.

• Plan, budget and execute Over Dimensional Cargo (ODC) movement.

• Comply to work place integrity, ethical and regulatory practices.

• Manage workplace for safe and healthy work environment by following compliance to regulatory and safety norms.

• Inspect invoices for correct application of GST. Options:

• Manage business profitably by analysing profit and loss and

undertaking operations improvement initiatives.

• Generate business for the organisation and manage relationships with

stakeholders including clients, customs, PGAs etc.


2

This course encompasses 9 out of 9 Compulsory NOS (National Occupational Standards), 2 out of 2

Options of “Land Transportation Supervisor” Qualification Pack issued by “Logistics Sector Skill

Council”.

COMPULSORY NOS:

Sr. No.

Module Key Learning Outcomes Equipment Required

1 Introduction Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 10:00 Corresponding NOS Code Bridge Module

• Classify the components of Supply Chain and Logistics sector

• Detail the various sub-sectors and the opportunities in them

• Identify various activities in land transportation, warehouse, port yard, land, ship and air transportation

• Explain job roles in land transportation

• Detail your job role as land transport supervisor and its interface with other job roles

• Explain various activities in a port yard

• Describe the various MHEs and equipment used in land transportation

• Discuss the documentation requirements for goods transport

Teaching board, computer,

projector, video player or TV

2 Resource allocation and transport operations management Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N1009

• Develop activity plan based on transportation orders

• Allocate manpower, material, MHE and other resources as per activities

• Explain cargo loading and unloading procedure

• Detail the documentation review procedure for vehicles and cargo

• Record data in ERP

• Detail transport alternatives if plan fails

• Measure productivity of operations

• Develop robust corrective and preventive actions

Stationery, markers, PPEs, ERP, computer, printers, GPS tracker, MHEs, etc.

3 Vehicle traffic control management Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N1109

• Describe site demarcation for vehicle marshalling

• Describe traffic management plan

• Detail the PPE used for marshalling

• Describe safety and security measures to be undertaken for marshalling

• Demonstrate hand signals and communication equipment

• Demonstrate marshalling process

Stationery, markers, PPEs, ERP, computer, printers, GPS tracker, safety equipment etc.

4 Documents related to land transportation

• Detail the documents for vehicle and cargo

• Describe the line items to be checked

SOP, standard forms, stationery, markers, ERP,


3

Sr. No.


Theory Duration (hh:mm) 20:00 Practical Duration (hh:mm) 50:00 Corresponding NOS Code LSC/N0303

in documents such as license, Lorry Receipt (LR), Goods Consignment (GC), transit insurance, tax permits etc.

• Describe alternative delivery plan for failed shipments

• Prepare daily reports such as loading/unloading, shipment delivery, resource utilisation, accidents, repairs etc. based on documentation review

computer, printers, etc.

5 Fleet operations and

its maintenance

Theory Duration

(hh:mm)

20:00 Practical Duration

(hh:mm)

50:00

Corresponding NOS Code LSC/ N1110

• Explain process for new vehicle, title and registration accquisition

• Inspect usage of spare parts, consumables and fuel

• Detail inspection procedure for maintenance records, purchase log, oil log, parts consumption log etc.

• Describe maintenance vendor selection and management process

• Inspect maintenance and out of service vehicles

• Inspect maintenance activity completion

• Analyse maintenance works to suggest improvement actions

• Prepare reports on vehicle maintenance and usage of spares, consumables, and fuel

• Prepare budget for vehicle and spares maintenance

ERP, computer, printers, GPS tracker, maintenance schedule, maintenance equipment etc.

6 Route planning and vehicle tracking Theory Duration

(hh:mm)


(hh:mm)

50:00

Corresponding NOS Code

LSC/N1111

• Describe the vehicle selection procedure based on load, route and cost

• Detail the documentation requirement for vehicle and cargo

• Assess route plan, cargo plan for adequacy to requirements

• Perform vehicle tracking using GPS/telephone to monitor movement

• Describe resolution process if vehicle gets delayed or breaks down

• Describe client update and grievance resolution process

ERP, MS Office, GPS and receiver, communication equipment, route plan, etc.

7 Over Dimensional Cargo (ODC) Movement Theory Duration

(hh:mm)


(hh:mm)

• Detail carrier selection process based on type of ODC

• Describe ODC loading/unloading, securing procedure

• Detail the special documentation requirement for ODC viz. road permits, license etc

• Identify optimal route for transportation

• Discuss the process of acquiring permits from RTO

ERP, MS Office, GPS tracker and receiver, sample documentation for vehicle and cargo, sample permits, stationery, worksheets, etc.


4

Sr. No.


50:00

Corresponding NOS Code

LSC/N1112

• Explain the fitness requirements and inspection procedure for vehicles carrying RTO

• Explain vehicle tracking procedure using GPS/telephone

• Describe safety and security requirements for ODC vehicle operators

8 Guidelines on integrity

and ethics

Theory Duration

(hh:mm)


(hh:mm)

40:00

Corresponding NOS Code LSC/ N9908

• Describe the concepts of integrity, ethics

• Detail the various regulatory requirements related to logistics industry

• Explain data and information security practices

• Identify corrupt practices

• Comply to regulatory requirements

• Practice code of conduct and etiquettes

• Document all integrity and ethics violations

• Explain escalation matrix for reporting deviation

SOP, worksheets, computer, projector, printer, display board and markers

9 Compliance to health,

safety and security

norms

Theory Duration

(hh:mm)


(hh:mm)

40:00

Corresponding NOS Code LSC/N9909

• Detail health, safety and security procedures in land transport, port terminals, CFS and ICD

• Implement 5S at workplace

• Inspect the activity area and equipment, for appropriate and safe conditions

• Identify unsafe working conditions

• Inspect adherence to standard operating procedures (SOP) while handling dangerous and hazardous goods

• Implement standard protocol in case of emergency situations, accidents, and breach of safety

• Document all health, safety and security violations

• Explain escalation matrix for reporting deviation

PPE, MHE, instructional material, alarms, safety guidelines, safety signs, computer, projector etc.

10 Verify and review GST

application

Theory Duration

(hh:mm)


(hh:mm)

50:00

• Describe the GST application procedure in invoicing process

• Detail the rules and regulation in applying and reversing GST

• Inspect to identify faults in a document with GST computation

• Describe GST documents approval process

• Examine for pending litigation from previous regime

• Review monthly returns for compliance to regulations

Laptop, MS office, ERP, stationery, worksheets, computer, projector, GST guidelines etc.


5

Sr. No.



• Examine correctness of tax payment records and acknowledgements received

COMPULSORY NOS: Total Duration 620:00 Theory Duration 180:00 Practical Duration 440:00

Unique Equipment Required: PPE, signages, MS Office, ERP, GST guidelines, GPS tracker, communication equipment, maintenance schedule, maintenance equipment, route plan, safety and security equipment, fire safety equipment, first aid kit, vehicle and cargo documentation samples, SOP, computer, projector, worksheets, stationery etc.

OPTIONS (Optional to choose any or all or none) OPTION 1: Profit Management

Sr. No.


1 Profit and loss account management and cost accounting Theory Duration

(hh:mm)


(hh:mm)

50:00


• Describe P&L analysis process

• Explain budgeting and monitoring process

• Explain methods to analyse variance between budget and actual expenditure

• Compare budget with actual physical output

• Prepare budget amendments

• List the risk management procedures

• Perform Activity Based Costing (ABC)

• Perform audit to identify reasons for deviation from costing

• Explain the process to rationalise cost by undertaking improvement activities

Computers, MIS, ERP, performance review softwares

OPTION 1: Total Duration Theory Duration 20:00 Practical Duration 50:00

Unique Equipment Required: Computers, MIS, ERP, performance review softwares

OPTION 2: Business Development

Sr. No.


1 Business development and stakeholder

• Identify target population to approach for business development

Computers, MIS, ERP, business


6

Sr. No.


relations Theory Duration

(hh:mm)


(hh:mm)

50:00


• Assess prospective clients

• Identify client requirements

• Offer customised or bundled solutions based on sales pitch

• Demonstrate effective oral and written business communication

• Prepare costing sheets for service delivery

• Use ERP for updating client data

• Estimate when to upsell and cross-sell services to existing clients

• Describe the nuances in building rapport with clients, customs, government agencies, insurance for healthy relationship

• Prepare service level agreements

• Schedule resources as per operational requirement

lead softwares Teaching board, computer, projector, video player and TV

OPTION 2: Total Duration Theory Duration 20:00 Practical Duration 50:00

Unique Equipment Required: Computers, MIS, ERP, business lead softwares, teaching board, computer, projector, video player and TV

GRAND Total Duration Minimum Duration for the QP= __620_hrs_ Theory: 180 hrs Practical: 440 hrs Maximum Duration for the QP= 760 hrs Theory:_220 hrs Practical:_540 hrs__

Unique Equipment Required: PPE, signages, MS Office, ERP, GST guidelines, GPS tracker, safety and security equipment, maintenance schedule, maintenance equipment, fire safety equipment, first aid kit, vehicle and cargo documentation samples, SOP, sample documentation for vehicle and cargo, sample permits, computer, projector, worksheets, stationery etc.

(This syllabus/ curriculum has been approved by Logistics Sector Skill Council)


7

Trainer Prerequisites for Job role: “Land Transportation Supervisor” mapped to Qualification Pack: “LSC/Q1003, v1.0” Sr. No.

Area Details

1 Description To deliver accredited training service, mapping to the curriculum detailed

above, in accordance with the Qualification Pack “LSC/ Q1003”

2 Personal Attributes

The job requires the individual to have strong communication skills,

presentation skills, measuring, evaluating and problem-solving skills.

He/she should be able to facilitate learning

3 Minimum Educational Qualifications

Graduate (or) Diploma/ Class XII with relevant experience (or) Class X with relevant experience

4a Domain Certification

Certified for Job Role: “Land Transportation Supervisor” mapped to QP: “LSC/Q1003, V 1.0”. Minimum accepted score is 80%

4b Platform Certification

Recommended that the Trainer is certified for the Job Role: “Trainer”, mapped to the Qualification Pack: “MEP/Q2601”. Minimum accepted score is 80%

5 Experience • Graduate with minimum 3 years (with minimum 1 years of experience as Manager) of experience in Land Transport operations (or)

• Diploma with minimum 5 years (with minimum 3 years of experience as Manager) of experience in Land Transport operations (or)

• Class XII pass with minimum 8 years (with minimum 3 years of experience as Manager) of experience in Land Transport operations

• Detailed knowledge of cargo management, fleet management, fleet maintenance, documentation requirement, regulatory environment and business development

• Has supervisory skills with good knowledge of IT and control systems in Land Transports, and reporting and data management skills

• The trainer should have the ability to read write and communicate in vernacular language, Hindi and English


8

Annexure: Assessment Criteria

Assessment Criteria

Job Role Land Transportation Supervisor

Qualification Pack LSC/Q1003, v1.0

Sector Skill Council Logistics Sector Skill Council

Sr. No.

Guidelines for Assessment

1 Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay down proportion of marks for Theory and Skills Practical for each PC.

2 The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3 Individual assessment agencies will create unique question papers for theory part for each candidate at each examination/training centre (as per assessment criteria below)

4 Individual assessment agencies will create unique evaluations for skill practical for every student at each examination/training canter based on this criterion

5 To pass the Qualification Pack, every trainee should score a minimum of 70% in each NOS

6 In case of unsuccessful completion, the trainee may seek re-assessment on the Qualification Pack

Compulsory NOS

Total Marks: 900 Marks Allocation

Assessment Outcomes

Assessment Criteria for Outcomes Total Marks

Out of Theory Skills

Practical

LSC/N1009 Allocate resources and streamline operations in land transportation

PC1. obtain order details such as transport plans, delivery schedules, priority orders, daily work allocation etc.

100

6 2 4

PC2. develop daily work plan factoring in priority cases, cases requiring exceptional handling

6 2 4

PC3. get the work plan approved from the managers

6 2 4

PC4. arrange for daily shipment processing and quoting

6 2 4

PC5. allocate tasks to workers and associates

6 2 4

PC6. budget and allocate the requisite MHE for different tasks at hand

6 2 4

PC7. supervise deployment of cargoes in communication with the consignee’s supervisor

6 2 4

PC8. supervise loading, unloading and processing of shipments

6 2 4

PC9. coordinate with other departments to plan movement of transports

6 2 4

PC10. monitor the performance of transport operations

6 2 4

PC11. take note of the pending tasks in each activity to plan for the next day and plan for additional resources if required

4 1 3


9

PC12. measure and document processes as per productivity standards

4 1 3

PC13. liaise with officials and external stakeholders to streamline operations

4 1 3

PC14. feed regular updates into ERP and report to manager

4 1 3

PC15. identify priorities as and when they come and allocate adequate resources to address them

4 1 3

PC16. provide guidance to executives, associates and workers in executing activities

4 1 3

PC17. manage alternate transport in case of non-availability of vehicles

4 1 3

PC18. suggest possible solutions, way around to help resolve issues

4 1 3

PC19. assist in resolving freight related billing/documentation issues and carrier performance related issues

4 1 3

PC20. escalate the issues to manager when external or additional help is required

4 1 3

100 30 70

LSC/N1109 Perform vehicle marshal duties

PC1. determine the work allocation using traffic management plan

100

12 4 8

PC2. wear required personal protective equipment required for marshalling duties

12 4 8

PC3. check if the area is clear and suitable for vehicle manoeuvring activities

12 4 8

PC4. arrange for clearances of obstacles and distractions from the vehicle path

10 3 7

PC5. confirm vehicle safety checks including reversing aids have been executed

10 3 7

PC6. ensure safe manoeuvring area is maintained during vehicle movement operations

11 3 8

PC7. establish safe marshalling position and maintain an appropriate field of vision

11 3 8

PC8. use hand signals and other communication methods to control the movement of vehicles

11 3 8

PC9. maintain and comply with site safety demarcation arrangements and control measures

11 3 8

100 30 70

LSC/N0303 Review transport documentation

PC1. review transport schedule and booking records with reference to plan

100

10 3 7

PC2. prioritize the shipments to be delivered/picked-up

10 3 7

PC3. examine Lorry Receipt (LR), Goods Consignment (GC), transit

10 3 7


10

insurance and tax permits for correctness and accuracy with respect to order

PC4. check inbound documentation for accuracy prior to reception

10 3 7

PC5. verify all freight invoices and resolve documentation problems if any

10 3 7

PC6. review signed agreement for any errors or discrepancies

10 3 7

PC7. obtain daily status of documents from executives and associates

10 3 7

PC8. compile list of undelivered shipments and contact consignees of undelivered shipments to arrange for alternate deliveries

10 3 7

PC9. prepare daily operation reports in terms of cargo movement, total loading and unloading activities, resource utilization, manpower deployment and other parameters as per organisational requirement

10 3 7

PC10. report daily damages, MHE repair requirements, accidents, transport delays, etc.

10 3 7

100 30 70

LSC/N1110 Supervise fleet maintenance

PC1. assist in acquisition of new vehicle title and registration

100

6 2 4

PC2. coordinate emission testing inspection for trucks

6 2 4

PC3. coordinate ordering and purchasing of fuel, parts and supplies

6 2 4

PC4. track fleet usage and maintain accurate inventory of equipment and spares

6 2 4

PC5. plan for preventive maintenance of vehicles and ensure compliance to plan

6 2 4

PC6. check maintenance records for fleets are up-to-date

6 2 4

PC7. negotiate service agreement with vendors to ensure cost efficiency

6 2 4

PC8. evaluate vehicle inspection reports and coordinate with insurance companies

6 2 4

PC9. document details of vehicle repair performed in the vehicle maintenance software program

6 2 4

PC10. maintain daily purchase log 6 2 4

PC11. check and update oil analysis book

6 2 4

PC12. conduct price comparison research and maintain historical comparisons

6 2 4

PC13. maintain record of fleet repairs, repair costs, parts procurement and vehicle warranties

4 1 3


11

PC14. maintain trucks out-of-service report and inform operations staff and administration department of status

4 1 3

PC15. prepare various reports (trucks out of service, fuel use, parts inventory, etc.) according to organization guidelines and procedure

4 1 3

PC16. analyse maintenance costs and provide recommendations on fleet utilization and replacement

6 1 5

PC17. assist in the development of the fleet services budgets

6 1 5

PC18. communicate maintenance requirements to manager for budgetary approvals

4 1 3

100 30 70

LSC/N1111 Supervise tracking and movement of vehicles

PC1. check for selection of the type of truck required based on load carriage, route, load consolidation and associated costs

100

10 3 7

PC2. cross check details including road permit, commercial driver’s license (CDL), shipping bills, valid vehicle documents, etc. are correctly captured and verified by associates

10 3 7

PC3. check for presence of permits and regulatory compliances for operation of articulated vehicles, reefer vehicles, trailers, trucks, etc.

10 3 7

PC4. review and approve route plans for vehicles

10 3 7

PC5. supervise and approve driver deployment

10 3 7

PC6. provide instructions to associates and executives regarding vehicle operations, loading and unloading

10 3 7

PC7. collect regular feedback on position of vehicles based on GPS/ telephonic tracking

10 3 7

PC8. arrange for alternative solutions in case of breakdowns, inordinate delays, or emergencies

10 3 7

PC9. coordinate with external stakeholders to resolve issues regarding consignment and vehicle movement

10 3 7

PC10. update transport manager regarding status of different escalations and receive instructions to resolve

10 3 7

100 30 70

LSC/N1103 Manage and track the movement of Over-dimensional cargo (ODC)

PC1. identify the Over Dimensional cargo (ODC) specification and loading/unloading requirements in discussion with transport manager and client

100

8 3 5

PC2. coordinate with ODC transport suppliers for selecting suitable and cost-

8 3 5


12

effective transport options

PC3. review availability of adequate documents viz., license, registrations, road permit etc.

7 2 5

PC4. map the route for transportation considering the road and permit limitations

7 2 5

PC5. finalise costing, route map and timeline for transport and get approval from manager

7 2 5

PC6. coordinate with Government officials and RTO agents to get special permits for ODC transportation

7 2 5

PC7. update client on the route, timeline and costing

7 2 5

PC8. review vehicle fitness reports and approve for usage

7 2 5

PC9. instruct the diver or pilot on precautions and safety measures to be exercised as well as the regulatory and permit limitations

7 2 5

PC10. coordinate with shipper, client and external regulatory bodies to ensure smooth transport

7 2 5

PC11. regularly track the movement of vehicles through GPS, telephonic inputs and inputs from associates and executives

7 2 5

PC12. coordinate and resolve issues regarding permits, route revisions, etc., as and when required

7 2 5

PC13. review status reports on incidences occurred and precautions taken

7 2 5

PC14. periodically update transport manager and client on status of movement

7 2 5

100 30 70

LSC/N9908 Maintain and monitor integrity and ethics in operations

PC1. refrain from indulging in corrupt practices

100

8 3 5

PC2. protect customer’s information 8 3 5

PC3. protect data and information related to business or commercial decisions

8 3 5

PC4. sensitise the work force towards ethical behaviour in work place and performing job with integrity

8 3 5

PC5. conduct regular reviews and check reports for unethical behaviour and corrupt practices

8 3 5

PC6. consult senior management when in an ethical dilemma

8 3 5

PC7. report promptly all violations of code of ethics

8 3 5

PC8. dress up and conduct in a professional manner

8 3 5


13

PC9. communicate with clients and stakeholders in a soft and polite manner

8 3 5

PC10. follow etiquettes 8 3 5

PC11. check that that documentation with respect to operations is up to date and in accordance to the regulations

8 4 4

PC12. coordinate with regulatory authorities and assist in inspections and clearances

6 3 3

PC13. report any issues with regulatory compliance

6 3 3

100 40 60

LSC/N9909 Follow and monitor health, safety and security procedures

PC1. make note of all safety processes with reference to area of operation

100

6 2 4

PC2. wear all personal protective equipment (PPE) such as goggles, ear plugs, helmet, mask, shoes, etc. as applicable

6 2 4

PC3. follow organizational protocol to deploy action in case of signs of any emergency situation or accident or breach of safety

6 2 4

PC4. undertake periodical preventive health check ups

5 2 3

PC5. follow necessary standard operating procedures (SOP) and precautions while handling dangerous and hazardous goods

6 2 4

PC6. follow security procedures like green gate in port, customs area, factory security, etc.

6 2 4

PC7. comply with data safety regulations of the organisation

5 2 3

PC8. instruct the loaders / unloaders to follow standard safety procedures while handling hazardous / fragile cargo and to walk only on the designated pathway

6 2 4

PC9. recognise unsafe conditions and safety practices at the workplace and report it to concerned authority

6 2 4

PC10. implement 5S at workplace 6 2 4

PC11. inspect the activity area and equipment for appropriate and safe condition

6 2 4

PC12. check if stacking is done at defined height and is not on the walk way

6 3 3

PC13. check if walk way is free from grease/ oil

6 3 3

PC14. check if emergency fire alarms, water sprinklers and smoke detectors are installed at all places

6 3 3

PC15. participate in fire drills 6 3 3

PC16. check if standard material handling procedure are being followed

6 3 3

PC17. check if cargo has passed 6 3 3


14

security checks and report in case of any violation

100 40 60

LSC/N9907 Verify and review GST application

PC1. verify and approve daily invoicing

100

8 4 4

PC2. check for errors in calculating taxable value and tax value after applying applicable rate of GST

8 4 4

PC3. check if that IGST is chargeable on the invoices raised for export of goods/services

8 3 5

PC4. check if GST is payable under reverse charge in case of unregistered party

8 4 4

PC5. verify and approve separate notification in case of exemption

8 3 5

PC6. review and approve vendor invoices and ensure that all the mandatory particulars are mentioned on the invoice

8 3 5

PC7. verify if the goods/services are procured from registered vendor

6 2 4

PC8. check for pending litigation cases under earlier regime

8 3 5

PC9. review sales invoice and check if record is maintained properly

8 3 5

PC10. coordinate with finance department for any updating in GST law

8 3 5

PC11. check that the payment received from the client is including applicable taxes

6 2 4

PC12. assist in verifying and reviewing monthly returns

8 3 5

PC13. monitor maintenance record of taxes paid and acknowledgment of the returns filed

8 3 5

100 40 60

Options

Option 1 - Profit and loss account management and cost accounting

Total marks 100 Marks allocation

Assessment outcome

Assessment criteria Total marks

Out of Theory Practical

LSC/N9603 Profit and loss account management and cost accounting

PC1. review department wise budgets and make amendments if required

100

7 2 5

PC2. collate and prepare annual budgets along with sales and profit targets

7 2 5

PC3. schedule both capital and operational expenses accordance to the budget

7 2 5

PC4. analyse and review the P&L performance for the unit

7 2 5

PC5. analyse profitability and business 7 2 5


15

performance trends department wise

PC6. periodically analyse variances in the expenditure with respect to the budget and accordingly take corrective actions

8 3 5

PC7. periodically analyse the physical output and performance with respect to the budget and identify places for improvements

7 2 5

PC8. undertake adequate risk management so as to meet Key Performance targets

7 2 5

PC9. manage and control budgets of different departments on a periodic basis to optimise financial performance

7 2 5

PC10. periodically review activity and department financial performance

7 2 5

PC11. identify the activities having high variance with respect to the budgeted costs or the forecasted revenue

8 3 5

PC12. analyse the actual cost w.r.t physical output to draw inferences

7 2 5

PC13. identify reasons in discussion with department and take remedial and corrective actions where-ever required

7 2 5

PC14. work towards rationalizing the cost of the activity wise operations to achieve higher financial goals

7 2 5

100 30 70

Option 2 - Business development and stakeholder relations

Total marks 100 Marks allocation

Assessment outcome

Assessment criteria Total marks

Out of Theory Practical

LSC/N9701 Business development and stakeholder relations

PC1. obtain a list of existing clients and new prospects from the company's sales database.

100

6 2 4

PC2. prepare sales targets and relationship strategies

6 2 4

PC3. prioritize the clients for contacting, based on the previous relationship building calls made to each of them

6 2 4

PC4. call clients and prospects to seek meeting

6 2 4

PC5. meet client to offer new services and take feedback for current services

6 2 4

PC6. identify client’s business need and offer customized and bundled solutions

6 2 4

PC7. negotiate on costs, close the deal and collect organizational and payment details of the client

6 2 4

PC8. take client's feedback before leaving 6 2 4

PC9. update information into ERP, inform the relevant departments on sale closure

6 2 4

PC10. regularly interact with the client over phone, emails or personal visits

6 2 4

PC11. address the query raised by the 4 1 3


16

customers effectively and timely

PC12. take appropriate actions on escalations raised by customers

4 1 3

PC13. handle customer grievances 4 1 3

PC14. quickly respond to the clients for their e-mails, voice-messages, calls, etc.

4 1 3

PC15. provide regular information to clients regarding new offerings, discounts, customised solutions, etc.

4 1 3

PC16. liaise with customs, other Govt. departments, PGAs, etc. and build professional relations with them

4 1 3

PC17. analyse and manage claim requests

4 1 3

PC18. co-ordinate with marketing agencies for publicity of services of the company

4 1 3

PC19. negotiate with carriers, warehouse and transport operators, custom brokers, insurance company representatives, vendors, etc. for services, preferential rates, service level agreements (SLA), payment period, etc.

4 1 3

PC20. co-ordinate with labour contractor and local vendors for sufficient workforce, carrier vehicle availability as per work demand

4 1 3

100 30 70