mobile phone marketing solutions presentation to bizlaunch jan2013
TRANSCRIPT
www.GoMobileFL.com | www.ThomasFulmer.com
Featured Speaker:
Thomas Fulmer
Technology Marketing Sales
Technology, Marketing, & Sales Tips To EXPLODE
Your Business!
Success is a CHOICE!
www.GoMobileFL.com | www.ThomasFulmer.com
What is Essential to growing a YOUR business?
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
CUSTOMERS???
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
WHAT DO CUSTOMERS WANT?
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
WHAT IS YOUR OFFER?
HOW WILL YOU INSPIRE THEM TO ACT?
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
REACH CUSTOMERS FROM MULTIPLE ANGLES…
SMS/TEXT/Coupon
PRINT/EMAIL/RADIO/Phone
INTERNET/WEBSITE/ MOBILE WEBSITE/SOCIAL
1
2
3
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
HOW WILL YOU FOLLOW UP?
SMS/TEXT/Coupon
PRINT/EMAIL/RADIO/PHONE
INTERNET/WEBSITE/ MOBILE WEBSITE
1
2
3
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
TRENDS….MOBILE? There are 6.8 billion people on the planet. 5.1 billion of them own a
cell phone, but only 4.2 billion own a toothbrush. (Source: Mobile Marketing Association Asia)
91% of people keep their phone within 3 feet of themselves, 24 hours a day, 365 days per year. Source Morgan Stanley
3 out of 5 internet searches are done using a mobile phone
70% of all mobile searches result in action within 1 hour. (Source: Mobile Marketer)
www.GoMobileFL.com | www.ThomasFulmer.com
MOBILE WEBSITE
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
WHY MOBILE? FACT: Customers are using mobile to find your competition.
Source: Google "Understanding Smartphone Users," 2011
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
WHERE’S YOUR PHONE?
It takes 26 hours for the average person to report a
lost wallet. It takes 68 minutes for them to report a
lost phone. (Source: Unisys)
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
TV
There are MORE mobile phones on the planet than there are TVs. (Source: Jupiter)
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
MOBILE SEARCH
70% of all mobile searches result in action within 1 hour. (Source: Mobile Marketer)
Mobile coupons get 10 times the redemption rate of traditional coupons. (Source: Borrell Associates)
Infographic courtesy of
InfographicIgnition
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
WHERE’S YOUR PHONE?
9%
91%
91% of all U.S. citizens have their
mobile device within reach 24/7.
(Source: Morgan Stanley)
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
WHERE SHALL WE GO??
Searching for local businesses is the #1 way people use smart phones (source: google)
…unfortunately normal websites look sloppy and are hard to use on small mobile screens
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
BE HONEST, YOUR SITE SU…
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
HOW CUSTOMERS BENEFIT User friendly
Loads fast
Easy to see
Easy to read
Easy to take action
Easy to find your location
Special offers and coupons
Drives targeted traffic that wants to buy
Online retailers - a mobile site can increase consumer engagement by 85%
Website visitors are 51% more likely to do business with an online retailer with a mobile site.
Non Mobile Website Mobile Website
www.GoMobileFL.com | www.ThomasFulmer.com
SMS CAMPAIGN
Infographic courtesy of
InfographicIgnition
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
SMS MARKETING
HOW ARE YOU STAYING IN TOUCH WITH YOUR CUSTOMERS?
Text messaging has been estimated to be 5 times more effective than direct mail and 10 times more effective than newspaper advertising.
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
SMS MARKETING
Unique Features • It has 97% open rates
• It’s immediate
• It’s personal
• It’s targeted
• It’s permission based (opt-in)
• It’s time sensitive
• It’s cost effective
• It’s environmentally friendly
• It reaches your audience no matter
where they are
SMS Marketing Benefits: • Gain new clients
• Increase Customer Retention
• Increase brand awareness
• Increase loyalty
• Engage your customers
• Increase sales
• Build a mobile database
• You can get more traffic to your business in
one hour, from a single TEXT MESSAGE; than
in one year from a search engine listing... if
you know what you're doing.
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
Read in 10 Min Not Read in 10 Min
THE AMERICAN LOVE AFFAIR WITH TEXTING 89% of the Population has a
Cell/ Mobile Phone!
90% Use Mobile Phone for TEXTING
95% of SMS TEXTS are Read in the first 10 minutes!
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
YOUR CLIENTS LOVE TO TEXT
It takes 90 minutes for the average person to respond to an email. It takes 90 seconds for the average person to respond to a text message. (Source: CTIA.org)
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
GOTTA READ THAT TEXT…
Text messaging is 5X more effective than direct mail and 10X more effective than newspaper advertising
Mobile coupons get 10X the redemption rate of traditional coupons. (Source: Borrell Associates)
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
AND MORE TEXTS…
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
CUSTOMIZED SMS MARKETING
Selection of services offered:
Appointment reminders
Automated text campaigns
Coupons and special offers
Customer surveys
Product voting
Contests
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
CRM – CUSTOMER RELATIONSHIP MANAGER
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
KNOW YOUR CUSTOMER & THEIR PREFERENCES
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
TARGET THE MARKET
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
TRACK ALL MARKETING WHEN POSSIBLE
www.GoMobileFL.com | www.ThomasFulmer.com www.GoMobileFL.com | www.ThomasFulmer.com
Have a mobile website
Utilize Text Marketing and/or Email Marketing
Utilize A CRM To keep up with customers
Know Your Customers & Their preferences
Target your marketing
Track your marketing & Evaluate regularly
6 Technology and Marketing Tips To EXPLODE Your Business!
www.GoMobileFL.com | www.ThomasFulmer.com
Resources
www.GoMobileFL.com | www.ThomasFulmer.com
Featured Speaker:
Thomas Fulmer
Technology Marketing Sales
Technology, Marketing, & Sales Tips To EXPLODE
Your Business!
Success is a CHOICE!