mobile performance support: design priciples
DESCRIPTION
The meteoric rise of mobile devices has opened up the opportunity to get performance support to people wherever they are. This, more than the conversion of eLearning courses, is the future of mLearning. Mobile devices give us the capability to get the right content to the right person at the right time – at the moment of need. In this session, we will discuss principles and guidelines for designing a mobile performance support strategy that includes knowledge capture, content curation and delivery, integration of social content, and analytics. You’ll see case studies that illustrate how those principles have been implemented in a variety of organizations and discuss how they might apply to your organization. You will be able to: Describe the characteristics of effective mobile performance support. Indentify situations where mobile performance support would be of value in your organization Apply principles of mobile performance support design to your situation.TRANSCRIPT
![Page 1: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/1.jpg)
Client logo
Mobile Performance
Support:Design Principles
Marty Rosenheck, Ph.D.
Chief Learning [email protected]
Articles on the topic:
www.CognitiveAdvisors.com
Twitter: @mbr1onlineCopyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 2: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/2.jpg)
Imagine…
![Page 3: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/3.jpg)
Electronic Performance Support Systems
“EPSS enables people to do
more than they know how to
do.”
![Page 4: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/4.jpg)
4
Performance SupportONLINE KNOWLEDGE BASE
FORMAL LEARNING OPTIONSOnline CoursesWorkshopsConferences
INFORMAL &EXPERIENTIAL LEARNING OPTIONSProject Work—On the Job
SOCIAL LEARNIG, COACHES AND COMMUNITIES OF PRACTICE
LEARNING EXPERIENCE MANAGER
Integrated Learning System
Flexible Learning Path
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 5: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/5.jpg)
Mobile Performance Support
• Right Place
• Right Time
• Right Content
• Right Amount
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 6: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/6.jpg)
Mobile Performance Support
Where might mobile performance support
improve performance in your organization?
?
![Page 7: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/7.jpg)
Right PlaceSituated Learning
Context!
![Page 8: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/8.jpg)
Right Place
![Page 9: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/9.jpg)
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 10: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/10.jpg)
Scenario-Based Learning
![Page 11: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/11.jpg)
Scenario-Based Learning
![Page 12: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/12.jpg)
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 13: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/13.jpg)
PLANNER
![Page 14: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/14.jpg)
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 15: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/15.jpg)
Sidekick
From Allison Rossett
![Page 16: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/16.jpg)
Right Time
Long Before Right Before During After
Scenario-Based
Learning
Planner Refresher
Demo
SidekickDecision Support
After Action Review
Reflection Guide
Performance
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 17: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/17.jpg)
After Action Review
![Page 18: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/18.jpg)
Right ContentExpert
Knowledge Harvesting
• Workflow• Principles• Heuristics• Categories
Existing Content
Single Source Data
Meta Tagged
PerformanceSupport Broker
User Generated
Content
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 19: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/19.jpg)
Social Content
![Page 20: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/20.jpg)
Right Amount
Tip
Video Clip Document
Mini-Tutorial
Course
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 21: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/21.jpg)
• Usage Data
• Content Ratings
• Correlation with Performance Measures
• Speed to Proficiency
Analytics
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 22: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/22.jpg)
• Right Place
• Right Time
• Right Content
• Right Amount
Mobile Performance Support
How might these principles apply to mobile PS applications
in your organization?
?
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved
![Page 23: Mobile Performance Support: Design Priciples](https://reader038.vdocuments.site/reader038/viewer/2022110120/557bf637d8b42a2b348b502f/html5/thumbnails/23.jpg)
Questions?
Marty Rosenheck, Ph.D.
Chief Learning [email protected]
Articles on the topic:
www.CognitiveAdvisors.com
Twitter: @mbr1online
Copyright ©2012 Cognitive Advisors LLC All Rights Reserved