www.coresystems.ch

DELIVERING ON CUSTOMER‘S EXPECTATIONS

www.coresystems.ch

coresystems A Changing Landscape Increased Efficiencies Personalized Services

AGENDA  

CORESYSTEMS

•  Focus  on  SERVICE  business  processes  

•  Value  adding  business  solu;ons  with  flexibility  &  great  user  experience  

•  Interna;onal  set-­‐up  for  global  roll-­‐outs  and  local  support  

•  Skilled  consultants  with  backend  integra;on  experience  

A CHANGING LANDSCAPE

Changing users

Changing world

Changing suppliers

VISION: THE INTELLIGENT CLOUD

CORESUITE: SERVICE PROCESS FLOW

Service Call companion resource  planner

15

service  center

Service Planning

salesservice

powered by the coresystems service solution

connectorAPI

dynamic  forms

Contracts ERP CRM HR Workforce Inventory Invoicing

Field Service

INCREASED EFFICIENCIES

•  Time  savings  •  Op;mized  resource  planning  •  Do  the  job  right  the  first  ;me  –  

no  rework  •  Do  more  with  the  same  

resources  •  Process  improvements  •  Quality  improvements  •  Improve  cash  flow  •  Mone;ze  faster  and  beQer

SMART BUSINESSES AND CUSTOMERS

“Personalization is the foundation of innovative customer experience”

CORESUITE COMPANION

Scan object tag / Select object ID

Object identifier User data Context data (position, time)

PERSONALIZED SERVICES

My profile, My object(s) Service request(s), Service history Demo request (s) eShop Information (manual,…) Company

CORESUITE.COM

coresuite resource planner

checklist designer

ERP CRM

Engineering

coresuite sales

coresuite service

coresuite companion

coresuite cloud

DIGITIZING THE PROCESS

The  Sales  Cycle  

Generate  Demand  

Qualify  Prospects  

Close  the    Sales  

Support  &    Service  

Deliver  &  Install  

Close  the  Sale  Deliver  &  Install  

Support  &  Service  

The  Buying  Cycle  

Gather  Informa8on  

Evaluate    Solu8on   Purchase   Operate  Take    

Delivery   Upgrade  

Log  Opportuni8es  Qualifica8on  Checklist  Quota8ons  

Quota8ons  &  Sales  Orders   Sell  Spare  Parts  

Opportuni8es  Quota8ons  Sales  Orders  

coresuite  sales  

Service  &  Repair  Sell  Spare  Parts  Service  Audits  

Install    Opportuni8es  Quota8ons  

Service  Orders  

coresuite  service  

Company  &  Product  

Informa8on  

Request    Demo  

Purchase    On-­‐line  

Set  Up  Service  Appointments  

Sell  Consumables  

Arrange  Delivery  Appointment  

Generate  interest  for  next  genera8on  

coresuite  companion  

DELIVERING CUSTOMER’S EXPERIENCE

FUNCTIONALITIES

SOLUTION

END-TO-END BUSINESS SOLUTION

COMPETIVE EDGE

DELIVERING CUSTOMER’S EXPERIENCE

BETTER INFORMATION

HARD TO COPY

+  PRO-ACTIVE

INTERACTIVE

+  ONE STEP AHEAD

+  

THANK  YOU  

MORE INFORMATION ON

WWW.CORESYSTEMS.CH